---
title: 'Senior IT Manager at Retell AI'
canonical: 'https://feeny.ai/job/senior-it-manager-retell-ai-san-francisco-ry3fvdkq2533'
type: 'job'
last_seen: '2026-10-15'
---

# Senior IT Manager at Retell AI

- **Company:** Retell AI
- **Location:** San Francisco, CA
- **Compensation:** $200k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/retell-ai/d54e194f-81ac-4c78-bbfc-f81dfc786bee

## Job description

## ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction. We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world. Let's build the future together. Recent recognition:

- [No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026](https://finance.yahoo.com/technology/ai/articles/voice-ai-startup-retell-ai-145200025.html)
- https://a16z.com/the-ai-application-spending-report-where-startup-dollars-really-go/
- [#3 Fastest-Growing Software Company, G2 Best Software Awards 2026](https://company.g2.com/news/g2s-2026-best-software-awards)
- [Best Agentic AI Software, G2 Best Software Awards 2026](https://www.retellai.com/blog/retell-ai-recognized-as-the-best-agentic-ai-software-by-g2)
- [#4 Fastest-Growing Software Vendor, Brex Benchmark 2025](https://www.brex.com/journal/brex-benchmark-december-2025)
- [Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC](https://www.nasdaq.com/videos/retell-ai)
- [Top-Ranked Startup, Lean AI Leaderboard](https://leanaileaderboard.com/)
- [Backed by Y Combinator](https://www.ycombinator.com/companies/retell-ai)

## ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell! We're looking for a Senior IT Manager to help build and scale our internal IT operations. You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation. This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly. This is our first IT internal hire with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.

## KEY RESPONSIBILITIES

IT Support

- Own employee onboarding and offboarding.
- Configure laptops and workstations.
- Troubleshoot hardware and software issues.
- Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
- Support office networking, conference rooms, printers, and internal technology.

Security & Compliance

- Maintain endpoint compliance.
- Manage device inventory.
- Support SOC2 compliance initiatives.
- Conduct access reviews and security audits.
- Help improve internal security practices.

Internal Operations

- Manage hardware inventory.
- Improve IT documentation.
- Support office operations and employee productivity.
- Partner with People Operations on onboarding and offboarding.

Automation

- Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.
- Continuously improve internal tooling and eliminate manual processes.

## WHAT WE'RE LOOKING FOR

Must Have

- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
- 2+ years of IT support or systems administration experience.
- Experience administering macOS devices.
- Experience with Google Workspace, MDM platforms, and identity management.
- Strong troubleshooting and communication skills.

## Nice to Have

- Startup experience.
- Experience with Rippling.
- Python or Bash scripting.
- Automation experience.
- SOC2 compliance.
- Jamf, Kandji, or Intune administration.

## YOU MIGHT THRIVE IF

- You enjoy helping people solve technical problems.
- You automate repetitive work whenever possible.
- You like building systems instead of constantly fixing the same issues.
- You move quickly and enjoy startup environments.
- You enjoy improving processes and making teams more productive.
- You take ownership and don't wait to be asked.

## JOB DETAILS

Cash: $200,000 - $250,000 Equity: 4-year vest / 1-year cliff Location: Redwood City, California (Relocation support provided) US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

## OTHER BENEFITS

- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement

## COMPENSATION PHILOSOPHY

- Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
- Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
- High ownership: small teams, >$1M revenue per employee, and significant equity
- Performance-based: Offers tied to interview performance, not tenure or past salary

## INTERVIEW PROCESS

- Recruiter screen (15 min)
- IT Troubleshooting Exercise (30 min)
- Hiring Manager interview (45 min)
- Onsite (2 hours)
- IT questionnaire exercise
- Troubleshooting simulation
- Cross-functional conversation with Finance

## About Retell AI

## Company Overview
- **One-liner**: Retell AI is a real-time conversational AI platform that builds human-like, low-latency voice agents to automate phone calls for businesses.
- **Entity Type**: Private (Seed stage, Y Combinator-backed)
- **Headquarters**: San Carlos, California, United States
- **Founded**: 2023
- **Founders**: Bing Wu (CEO), Todd Li (COO), Evie Wang (CTO), Weijia Yu (President), Zexia Zhang (CMO)

## Core Business
- **Primary industries**: Contact Center Automation, AI Voice Agents, Conversational AI, Enterprise Communication Software
- **Target customers**: B2B (enterprise, healthcare, insurance, automotive, SMBs)
- **Mission**: "A world where every business call is handled by AI that actually gets it right."

## Products & Services
- **AI Voice Agent Platform (SaaS)**: Drag-and-drop agentic framework to build, deploy, and manage AI voice agents for inbound (support, routing, appointment booking) and outbound (reminders, lead qualification, surveys) calls. Includes:
  - Real-time function calling (book, pay, update records, transfer)
  - Proprietary turn-taking model and ultra-realistic voices
  - Streaming RAG with auto-sync knowledge base
  - Performance analytics dashboard
  - Batch calling with conversion tracking
  - SIP trunking (connect to any telephony)
  - Enterprise on-prem deployment option
  - Compliance: HIPAA, SOC 2 Type II, GDPR; SSO; PII redaction; role-based access

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: $40M annualized revenue (fully profitable as of 2025)
- **Total Funding**: $9.4M (including $4.6M seed round led by Alt Capital, backed by Y Combinator and angel investors)
- **Headcount**: ~69 employees (175% YoY growth)
- **Notable Investors/Partners**: Alt Capital (lead seed), Y Combinator

## Competitive Advantages
- **Proprietary Voice AI Orchestration**: Built from the ground up for sub-second latency (~600ms) and natural turn-taking, not stitched-off APIs.
- **Scalability**: Battle-tested infrastructure handling millions of calls reliably.
- **Enterprise Security**: HIPAA/SOC2/GDPR certified, on-prem deployment, SSO, redaction.
- **High Capital Efficiency**: $40M ARR with only 25 employees at time of reaching that milestone.

## Strategic Focus
- Replace traditional call centers by shifting from human-staffed support to AI-handled routine calls, with human escalation for complex cases.
- Continue improving low-latency, agentic voice models and expanding enterprise feature set (batch calling, analytics, compliance).
- Scale customer base across healthcare, insurance, and other regulated verticals.

## Why Work Here
- **Culture**: Small, high-ownership teams; >$1M revenue per employee; "ship fast" — no committees, ship this week if you can make the case.
- **Work Environment**: In-office in San Carlos (on purpose — speed and collaboration on hard problems).
- **Benefits**: Competitive equity packages, health/dental/vision insurance, meal stipends, relocation support, visa sponsorship (H-1B and other work visas).
- **Tech Stack**: Backend in TypeScript and Python, ML in Python, Frontend in React.
- **Interview Process**: Conversations with co-founders, deep on product thinking and technical ability, transparent and fast.

## Sources
1. [retellai.com](https://www.retellai.com/)
2. [retellai.com/about-us](https://www.retellai.com/about-us)
3. [retellai.com/careers](https://www.retellai.com/careers)
4. [linkedin.com/company/retellai](https://www.linkedin.com/company/retellai)
5. [cbinsights.com/company/retell-ai](https://www.cbinsights.com/company/retell-ai)

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