---
title: 'Senior IT Operations Manager at Brigit'
canonical: 'https://feeny.ai/job/senior-it-operations-manager-brigit-remote-app3146npat1'
type: 'job'
last_seen: '2026-09-08'
---

# Senior IT Operations Manager at Brigit

- **Company:** Brigit
- **Location:** Remote
- **Compensation:** $135k–$155k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/brigit/95347f02-04b6-4849-9820-947d0b004da0/application

**Skills:** Cloud Infrastructure, GCP, Okta, Rippling, NIST, ISO 27001, SIEM, Firewalls, Intrusion Detection Systems, SOC 1, SOC 2, PCI, Penetration Testing, SOX, Jira

> Build and scale Brigit's internal IT Operations function, focusing on strategy, security, compliance, and automation. Partner with engineering and security teams to manage identity access, infrastructure, and incident response while mentoring support staff.

## Job description

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

- Built In's 2026 Best Midsize Companies to Work For in New York City https://builtin.com/awards/new-york-city/2026/best-midsize-places-to-work#brigit
- Built In's 2025 Best Places to Work For In New York City https://builtin.com/awards/new-york-city/2025/best-places-to-work#brigit
- Built In’s 2024 & 2025 Best Startups to Work For In the U.S. https://builtin.com/awards/us/2025/best-startup-places-to-work#brigit
- Built In’s 2023 - 2025 Best Startups to Work For In New York City https://builtin.com/awards/new-york-city/2025/best-startup-places-to-work#brigit
- Fast Company’s Most Innovative Companies of 2022 https://www.fastcompany.com/90724459/most-innovative-companies-personal-finance-2022
- Business Insider’s Most Promising Consumer Startups 2022 https://www.businessinsider.com/most-promising-consumer-tech-startups-of-2022-8#brigit-a-automated-money-lender-5
- Forbes Fintech 50 2022 https://www.forbes.com/sites/isabelcontreras/2022/06/07/the-future-of-personal-finance-fintech-50-2022/?sh=1fbbd36d5235

## Role overview

Brigit is looking for a Senior IT Operations Manager to build, mature, and scale our internal IT Operations function. You'll partner closely with our VP of Engineering, Security, Compliance, and People teams to develop and execute Brigit's IT strategy. While you'll oversee one IT Support Specialist responsible for day-to-day help desk operations, this role is primarily focused on building scalable processes, improving security and compliance, driving automation, and ensuring operational excellence as Brigit continues to grow.

We're looking for someone who enjoys creating structure where it doesn't yet exist-someone who is a builder, a problem solver, and a hands-on leader who takes ownership, drives execution, and isn't afraid to roll up their sleeves to get things done.

## What you’ll be doing

- Day-to-Day IT Operations
- Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization
- Work with our MSP to provision hardware and manage user onboarding and offboarding
- Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access
- Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist
- Review and update our IT Risk assessment on a quarterly basis
- Identity & Access Management
- Own Identity & Access Management (IAM) across Brigit
- Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control
- Security Infrastructure & Operations
- Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards
- Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems
- Evaluate new technologies that improve security, scalability, automation, and the employee experience
- Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed
- IT Audit Management & Support
- Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) in partnership with our compliance team
- Drive remediation planning for any audit findings
- Incident Management
- Participate in and help improve Brigit's incident response process
- Define escalation paths, classification standards, and post-incident review practices
- Documentation & Operational Excellence
- Own the creation, refinement, maintenance, and governance of all IT documentation, including system architecture docs, SOPs, operational runbooks, onboarding/offboarding documentation, knowledge base articles, and internal IT policies
- Develop and improve our Jira-based internal help desk, including process improvements and automation
- Establish documentation standards that improve consistency, knowledge sharing, audit readiness, and operational maturity
- Identify gaps in existing documentation and proactively build scalable processes where none currently exist
- Collaboration & Training
- Partner with Engineering to strengthen authentication, access controls, and security best practices across the organization
- Conduct internal security training to promote security awareness across the company
- Build trusted relationships with vendors, external partners, and third-party auditors to continuously assess and improve Brigit's security posture and IT ecosystem
- Contribute to Brigit’s internal AI task force from an IT and security lens

## What you have

- 6+ years of experience in IT, with 2+ years at a fast-growing tech company or startup environment required
- Bachelor’s degree in Computer Science, Information Technology, Management Information Systems (MIS), or related field
- Hands-on experience with cloud infrastructure (ideally GCP).
- Experience managing an IDP Platform such as Okta
- Experience managing a managed service provider (MSP) such as Rippling
- Experience with Jira for help desk or project management is a plus
- Experience serving as the IT lead or primary liaison during SOC 1, SOC 2, PCI, penetration testing, or similar compliance audits.
- Strong understanding of security frameworks such as NIST, ISO 27001, or similar.
- Experience with implementing security tools and monitoring systems.
- Excellent communication and leadership skills, with the ability to work cross-functionally.
- Ability to balance long-term strategic initiatives with day-to-day operational needs.
- Certifications such as CISSP, CISM, or equivalent are a plus.

Location

- NYC/NJ Candidates: If you are located within reasonable commuting distance to the NYC office, the expectation would be a hybrid onsite schedule of 3x per week.
- Remote candidates: Travel to NYC for 1 week per month would be required.

## Compensation

The anticipated annual base salary for this position is $135,000 - $160,000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below). The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our benefits and team

- Medical, dental, and vision insurance
- Flexible PTO Policy
- 401k plan
- Paid Parental Leave
- Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support
- Monthly reimbursements to use against wifi and cell phone bills
- Annual reimbursement for Learning & Development
- Help hard working Americans build a brighter financial future
- High-growth company
- A dynamic, flexible and collaborative start-up work environment with a highly talented team

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.

Disclosures:

- For information on our data privacy policies, see the Brigit California Personnel Privacy Policy https://www.hellobrigit.com/careers/personnel-privacy-policy.
- Brigit uses E-Verify for employment authorization. See the E-Verify and Department of Justice websites for more details.

## About Brigit

## Company Overview
- **One-liner**: Brigit is a holistic financial health app that helps everyday Americans avoid overdrafts, build credit, save money, and access emergency cash advances.
- **Entity Type**: Private (Venture Capital-backed)
- **Headquarters**: New York, New York, USA
- **Founded**: 2017
- **Founders**: Zuben Mathews and Hamel Kothari

## Core Business
- **Primary industry**: Fintech / Consumer Financial Health
- **Target customers**: B2C; primarily everyday Americans living paycheck-to-paycheck who need help managing cash flow, avoiding bank fees, and building credit.
- **Mission or purpose statement**: "We define our success by yours. With transparent, fair, and simple tools, we help you avoid overdrafts, access cash when you need it, build credit, spend wisely, avoid unfair fees, and start saving more." [hellobrigit.com](https://www.hellobrigit.com/about)

## Products & Services
- **Instant Cash Advances**: Provides users with access to cash advances (up to $250) to cover expenses before payday, helping to avoid overdraft fees. No credit check required, no late fees.
- **Credit Builder**: A tool that helps users build their credit score through a savings-linked credit builder account. No approval, credit check, or upfront deposit required.
- **Credit & Identity Monitoring**: Offers full credit reports, credit monitoring, and up to $1 million in identity theft protection in case of a data breach.
- **Financial Insights & Budgeting**: Predicts upcoming low-balance events and alerts users so they can request an advance and avoid overdrafts. Provides tools for budgeting and spending insights.
- **Job & Savings Marketplace**: Connects users with jobs, side gigs, and exclusive savings on personal loans and car insurance directly within the app.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Over 12 million users; 4.7+ star rating with 562k+ reviews on the App Store and Google Play. [hellobrigit.com](https://www.hellobrigit.com/)
- **Notable Investors/Partners**: Not explicitly listed in the provided search results, but the team includes alumni from Amazon, Deutsche Bank, Palantir, and Two Sigma. [hellobrigit.com](https://www.hellobrigit.com/about)
- **Growth Signals**: Named to Fast Company’s Most Innovative Companies (2022), Forbes Fintech 50 (2022), Business Insider’s Most Promising Consumer Startups (2022), and Built In's Best Startups to Work For in NYC (2023-2025) and Best Place to Work in NYC (2025). [builtin.com](https://builtin.com/company/brigit) The company has never conducted layoffs. [hellobrigit.com](https://www.hellobrigit.com/careers)

## Competitive Advantages
- **Aligned Business Model**: Brigit’s revenue is tied to member success (subscription-based), not hidden fees or predatory lending, creating a strong trust advantage.
- **No Layoff History**: In a volatile tech market, Brigit has never conducted layoffs, signaling strong financial discipline and a stable work environment. [hellobrigit.com](https://www.hellobrigit.com/careers)
- **High User Trust**: 4.7+ star rating with over 562,000 reviews, indicating strong product-market fit and user satisfaction. [hellobrigit.com](https://www.hellobrigit.com/)
- **Comprehensive Financial Toolkit**: Unlike single-purpose fintech apps, Brigit offers a full suite (cash advances, credit building, identity protection, budgeting, job marketplace) in one platform.

## Strategic Focus
- **Sustainable Growth**: The company emphasizes a business model aligned with customer success (subscription-based, no hidden fees) over predatory practices, focusing on long-term member retention and financial health outcomes.
- **Product Expansion**: Continues to add new features (e.g., job marketplace, savings marketplace) to become a one-stop financial health platform.
- **Stability & No Layoffs**: Explicitly prioritizes a stable, secure work environment, having never conducted layoffs even during broader tech industry downturns. [hellobrigit.com](https://www.hellobrigit.com/careers)

## Why Work Here
- **Culture & Stability**: Brigit has never conducted layoffs, offering a rare level of job security in the current tech climate. The company emphasizes a "secure environment where you can not only thrive but build a long-term career." [hellobrigit.com](https://www.hellobrigit.com/careers)
- **Diversity & Inclusion**: Actively supports 5 Employee Resource Groups (ERGs): Pride, Women+, Thriving Minds (neurodiversity & mental health), Minorities & Underserved, and Families. [hellobrigit.com](https://www.hellobrigit.com/careers)
- **Work Policy**: Hybrid workspace based in New York, NY, with a second location in the USA. Employees engage in a combination of remote and on-site work. [builtin.com](https://builtin.com/company/brigit)
- **Perks & Benefits**: Top-quality medical, dental, and vision insurance; 401K with a wide range of plans; generous paid time off; paid parental leave; phone/wifi stipend; stocked kitchen and snacks; weekly team lunches. [hellobrigit.com](https://www.hellobrigit.com/careers)
- **Engineering Culture**: Tech stack includes TypeScript, React Native, Java, GraphQL, Kubernetes, TensorFlow, and more. The team includes alumni from Amazon, Deutsche Bank, Palantir, and Two Sigma. [builtin.com](https://builtin.com/company/brigit)

## Sources
1. [hellobrigit.com - Careers](https://www.hellobrigit.com/careers)
2. [hellobrigit.com - About Us](https://www.hellobrigit.com/about)
3. [hellobrigit.com - Homepage](https://www.hellobrigit.com/)
4. [builtin.com - Brigit Company Profile](https://builtin.com/company/brigit)
5. [jobs.ashbyhq.com - Brigit Jobs](https://jobs.ashbyhq.com/brigit)

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