--- title: 'Senior IT Support Analyst at Air Space Intelligence' canonical: 'https://feeny.ai/job/senior-it-support-analyst-air-space-intelligence-boston-fh3sftv6xe4r' type: 'job' last_seen: '2026-09-07' --- # Senior IT Support Analyst at Air Space Intelligence - **Company:** Air Space Intelligence - **Location:** Boston, MA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-06-29 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/airspace-intelligence.com/6009a6a4-5bfe-48f8-971e-c669cc5a66d2/application **Skills:** macOS troubleshooting, Windows troubleshooting, MDM (Intune, Jamf, or Kandji), Corporate VPN support, Network topology, Network closets, IT/network racks, Cable patching, Multi-AP wireless environment, VTC equipment management, Zoom Rooms, Teams Rooms, iOS support, Android support, CUI/TAA compliance, NIST 800-171, CMMC, Bash, PowerShell, Python > Serve as the senior on-site technical backbone for the Boston office, handling complex hardware, software, and network troubleshooting. Own employee onboarding/offboarding, manage VTC/conference equipment, and ensure compliance with CUI/TAA standards in a fast-paced startup environment. ## Job description ## About Air Space Intelligence ASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers operational decision superiority—compressing days of analysis into seconds of action. ASI is leading the way and pushing the boundaries of what’s possible. What You Will Do: As we grow our Boston headquarters into a modern workspace, we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office. You'll own the end-to-end IT experience for our team—from advanced endpoint troubleshooting to the physical network and conferencing infrastructure that keeps the building running. Operating in a fast-paced startup environment, you'll be the senior on-site point of contact: resolving complex issues, owning onboarding and offboarding, partnering with vendors on our new-office build-out, and ensuring every endpoint and conference room meets the compliance bar required of a CUI environment. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace. Responsibilities include: - Serve as the senior on-site point for complex hardware, software, OS, and connectivity issues across the Boston office. - Troubleshoot and resolve endpoint issues across macOS and Windows, working through our MDM to diagnose configuration and policy problems. - Own employee onboarding and offboarding—device provisioning, account setup, access, asset recovery, and inventory. - Manage and troubleshoot on-site network infrastructure: network closets, racks, cable patching, and a multi-AP wireless environment, in partnership with our networking vendor. - Stand up, configure, and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms), ensuring meeting-ready reliability. - Support corporate VPN connectivity and mobile devices (iOS and Android). - Partner with vendors on the Boston office build-out, ensuring all equipment is CUI/TAA compliant. - Enforce and support endpoint compliance controls (disk encryption, EDR, MDM-enforced baselines) consistent with our CUI environment. - Document procedures and build self-service resources to reduce friction and improve the team's IT experience. What We Value: - 5+ years of hands-on IT support experience, with a track record of acting as a senior escalation point as well as a first responder. - Advanced macOS troubleshooting, plus strong Windows troubleshooting; comfortable supporting a mixed-OS fleet. - Experience troubleshooting endpoints through an MDM (Intune, Jamf, or Kandji all acceptable)—you don't need to administer the MDM, but you should be able to diagnose and resolve issues through it. - Corporate VPN support experience (experience with Jamf Security Cloud or Zscaler a plus) - Basic network topology understanding with real hands-on experience: network closets, IT/network racks, and cable patching. - Experience operating in a multi-AP wireless environment. - VTC (video teleconferencing) equipment management and troubleshooting—Zoom Rooms and/or Teams Rooms. - Mobile device support across iOS and Android. - Compliance awareness in a CUI/TAA environment; willingness to work within NIST 800-171 / CMMC-style controls. - A bias for action in an ambiguous, fast-scaling environment—previous startup experience strongly preferred. - Strong communication and a service-oriented mindset; ability to mentor and level up junior support staff. - Nice to have: scripting for automation (bash/PowerShell/Python), certifications such as CompTIA A+/Network+/Security+, Apple ACMT, or Jamf, experience with iPaaS tools such as Power Automate, Zapier, N8N, experience administering Business SaaS applications such as Slack, Zoom, Linear, Notion, etc ## About Air Space Intelligence ## Company Overview - **One-liner**: Air Space Intelligence (ASI) builds AI-powered software that enables predictive situational awareness and optimization for mission-critical operations in defense, aviation, and critical infrastructure. - **Entity Type**: Private (Series B, total funding $34.35M) - **Headquarters**: Boston, Massachusetts, United States (with offices in Gdansk, Poland, and Washington, D.C.) - **Founded**: 2018 - **Founders**: Phillip Buckendorf (CEO) and Kris Dorosz (Co-Founder & CTO) ## Core Business - **Primary industries**: Defense & national security, commercial aviation, logistics, critical infrastructure (energy, transportation) - **Target customers**: B2B and B2G – large enterprises (e.g., world’s largest airlines, Alaska Airlines) and U.S. government agencies (U.S. Air Force, FAA, DIU) - **Mission statement**: “To transform reaction into foresight, powering decisions that can’t be wrong.” ## Products & Services - **PRESCIENCE Platform**: A four-dimensional (geospatial + temporal) simulation and AI-driven decision support system that fuses multi-modal data, models operational domains, predicts future states, and recommends optimized courses of action. Used for logistics, air operations, and energy grid management. - **Defense Solutions**: The Logistics Kill Chain – software that applies kill-chain thinking to sustainment, enabling operators to find, target, and mitigate logistics friction at machine speed. - **Commercial Solutions**: AI for multi-modal freight, airlines (flight operations optimization), and energy grid operations (collaboration with National Grid). ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Annual revenue not disclosed; **total funding**: $34.35M across 6 rounds (Seed, Series A, Series B, grants). - **Notable Investors**: Andreessen Horowitz, Spark Capital, Renegade Partners, Gradient (Google’s AI fund), Bloomberg Beta. - **Recent Milestones & Growth Signals**: - Awarded an $875M FAA contract to modernize the National Airspace System. - Collaborations with U.S. Air Force (NITMRE-GEO) and Defense Innovation Unit (DIU). - Partnered with National Grid to deploy operational AI for electric grids. - **138 employees** (38.6% YoY growth, +44 people). - 25 active job postings (+66.7% YoY). - LinkedIn followers: 5,434 (+81.3% yearly). ## Competitive Advantages - **Dual-use capability**: Serving both commercial and defense customers with the same core platform, enabling cross-sector innovation and scale. - **Domain-specific AI**: Deep modeling of geospatial and temporal operations (aviation, logistics, energy) – not generic AI but purpose-built for mission-critical workflows. - **Speed of deployment**: Claimed ability to deploy predictive capabilities in weeks, not years, due to open data architecture and domain modeling engine. - **Team composition**: Mix of top software/ML engineers and industry veterans with decades of mission experience (e.g., Jeppesen, MITRE, Amazon, Intel). ## Strategic Focus - **Current priorities**: Expanding defense contracts (U.S. and allies), scaling into new mission-critical verticals (energy, supply chain), and deepening AI/ML capabilities for predictive operations. - **Direction**: Moving beyond visibility to predictability – helping operators act on the future state rather than reacting to past data. ## Why Work Here - **Culture**: High-energy, mission-driven environment where “speed matters” and autonomy is granted early. Emphasizes merit over experience, intellectual curiosity, and resourceful builders. - **Work policy**: Flexible work hours and flexible time off (output-based). Offices in Boston, Gdansk, and Washington, D.C. – likely hybrid/remote-friendly (global team supporting 24/7 operations). - **Perks**: Premium healthcare, competitive salary + equity, team lunches, ergonomic office equipment, and modern productivity tools. - **Engineering culture**: Strong focus on impactful work (systems already monitoring tens of thousands of flights globally), collaboration across distributed teams, and a mantra of “today is better than tomorrow.” - **Ratings**: 4.7/5 on LinkedIn (6 reviews), with high marks for culture (4.8), compensation, and work-life balance (4.6). ## Sources 1. [airspace-intelligence.com](https://www.airspace-intelligence.com/company) 2. [airspace-intelligence.com](https://www.airspace-intelligence.com/) 3. [airspace-intelligence.com](https://www.airspace-intelligence.com/careers) 4. [linkedin.com](https://www.linkedin.com/company/airspace-intelligence) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/airspace-intelligence.com) ## Other roles at Air Space Intelligence - [Security Engineer](https://feeny.ai/job/security-engineer-air-space-intelligence-boston-w2xpmmw7rjp7) — Boston, MA - [InfraSec Engineer](https://feeny.ai/job/infrasec-engineer-air-space-intelligence-boston-s5s8mm6cwecb) — Boston, MA - [Software Engineer (Defense)](https://feeny.ai/job/software-engineer-defense-air-space-intelligence-denver-nra8x64yt78c) — Denver, CO - [Frontend Engineer (Civil Aviation)](https://feeny.ai/job/frontend-engineer-civil-aviation-air-space-intelligence-boston-41fq1b652b2d) — Boston, MA - [Data Lead (Defense)](https://feeny.ai/job/data-lead-defense-air-space-intelligence-colorado-4q8r2jffhkaq) — Colorado, United States - [Growth Lead (Energy)](https://feeny.ai/job/growth-lead-energy-air-space-intelligence-united-states-1zq8x63tbggk) — United States - [Deployment Lead (Defense)](https://feeny.ai/job/deployment-lead-defense-air-space-intelligence-united-states-k1fv94bs260k) — United States - [Data Lead (Defense)](https://feeny.ai/job/data-lead-defense-air-space-intelligence-hawaii-c7vj80g6wb2t) — Hawaii, United States - [Software Engineer (Civil Aviation)](https://feeny.ai/job/software-engineer-civil-aviation-air-space-intelligence-boston-z5fem1w8rbdz) — Boston, MA - [Senior Engineering Manager (Civil Aviation)](https://feeny.ai/job/senior-engineering-manager-civil-aviation-air-space-intelligence-boston-564fzwxzv0xf) — Boston, MA