---
title: 'Senior IT Support Engineer - 12 Month FTC at Downtown Music'
canonical: 'https://feeny.ai/job/senior-it-support-engineer-12-month-ftc-downtown-music-amsterdam-wy8heg5z2wrw'
type: 'job'
last_seen: '2026-09-12'
---

# Senior IT Support Engineer - 12 Month FTC at Downtown Music

- **Company:** Downtown Music
- **Location:** Amsterdam, Netherlands
- **Posted:** 2026-01-21
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/downtownmusic/jobs/8383075002

## Job description

## About Downtown

Downtown Music Holdings (Downtown) is a modern global music company. We help millions of creators, rights holders and their partners to manage their music as a business and get paid fairly for their work. We’re working to build a more equitable global music industry because we believe when creators and their partners are fairly compensated, they are empowered to keep creating and investing back in to the world.

We service over 50 million music assets from hundreds of countries across six continents, including some of the most well-known songs in popular music. Working with creators at every stage of their career, from emerging songwriters to iconic performers, our business model drives equity across the entire global music industry supply chain.

The Opportunity

We are seeking a highly motivated and skilled Senior IT Support Engineer to join our team. Based out of our offices in the world-famous Grachtengordel of Amsterdam, you will work as part of our team ensuring seamless technology operations for our global workforce, with a strong focus on providing exceptional end-user support focused in Europe and the UK.

You will also have the exciting opportunity to contribute to various technology projects that enhance our services and user experience. This role requires the flexibility to collaborate with teams based in the US and UK and will involve work outside of local standard business hours.

## Responsibilities

End User Support (60%)

- Serve as the regional point of contact for end-user computer technology issues related to Windows PCs and Apple Macs, providing timely and effective resolutions.
- Focus will be on Apple Macs, but an occasional Windows PC will cross your path.
- Troubleshoot and resolve client-side hardware, software, network, and peripheral issues with a focus on minimizing disruption and maximizing user productivity.
- Provide support for standard business applications, including Google Workspace, Microsoft 365, JAMF, Slack, as well as collaboration tools such as Confluence, Jira Service Management, and other industry-specific software.
- Contribute to clear and concise end-user documentation, guides, and FAQs for both internal end users and technical audiences.
- Participate with the broader group in conducting user training for supported applications and services, as well as employee onboarding.
- Manage user accounts, permissions, and access controls across multiple services.
- Assist in maintaining an accurate inventory of hardware and software assets.

Technology Projects (30%)

- Participate in the execution and implementation of technology projects, such as hardware and software deployments, system upgrades, and infrastructure improvements.
- Document project progress in a clear and timely manner.
- Collaborate with other IT teams and vendors.

Global Collaboration (10%)

- Work effectively with colleagues and stakeholders across different time zones, specifically in the UK (frequent), US East Coast (often), and US West Coast (on occasion).
- Frequently participate in virtual meetings and maintain clear communication channels.
- Demonstrate flexibility with work hours to accommodate occasional overlap with US-based teams
- Contribute to the implementation of global IT standards and best practices in the region.

## Qualifications

- Proven experience (typically 5+ years) in a technical support role, with a strong emphasis on supporting end users in a macOS environment. Windows PC technical support experience is a plus.
- Excellent independent troubleshooting and problem-solving skills across a wide range of client hardware, software, and network issues.
- Solid understanding of user account management and security best practices across various identity management platforms and services.
- Experience managing and supporting Google Workspace and Microsoft 365.
- Familiarity with remote support tools and techniques. Experience with Mobile Device Management (MDM) products—specifically JAMF products and services—is required. Exposure to Microsoft Intune is a plus.
- Experience with AWS, GCP, or Azure is a plus.
- Demonstrated ability to be a self-starter, manage time effectively, prioritize assigned and unassigned tasks, and work independently.
- Strong written and verbal communication skills with a customer-centric approach.
- Experience participating in technology projects is highly desirable. Experience working in Kanban and/or Agile environments is a strong plus.
- Experience working with global teams and across different time zones.

Fluency in English is essential. Proficiency in Dutch is not required, but helpful.

## About Downtown Music

## Company Overview
- **One-liner**: Downtown Music is a modern global music company that provides publishing, distribution, artist services, and royalty collection to millions of creators and rights holders worldwide.
- **Entity Type**: Private (part of Virgin Music Group)
- **Headquarters**: New York City, USA
- **Founded**: 2007
- **Founders**: Justin Kalifowitz

## Core Business
- **Primary industry/industries**: Music & Entertainment, Music Technology, Publishing, Distribution
- **Target customers**: B2B (record labels, publishers, managers) and B2C (independent artists, songwriters, creators) at every career stage, from amateurs to iconic performers.
- **Mission or purpose statement**: To build a more equitable global music industry by ensuring creators and their partners are fairly compensated, empowering them to keep creating and investing back into the world.

## Products & Services
- **Downtown Music Publishing**: Represents nearly 100 years of popular music for songwriters and catalogs including John Lennon & Yoko Ono, George Gershwin, Peso Pluma, Tori Amos, and Wu-Tang Clan. Offers global administration, creative services, and sync licensing.
- **CD Baby**: The world’s largest digital distribution platform for independent artists, distributing to Spotify, Apple Music, Instagram, YouTube, Amazon Music, and 150+ other platforms. Has distributed nearly $1 billion in earnings to artists.
- **FUGA**: A full-service music distribution company combining digital supply-chain, sales analytics, and royalty processing technology with global marketing and promotions services. A preferred plus and platinum partner of Apple Music and Spotify.
- **Songtrust**: The world’s largest global royalty collection platform for songwriters and publishers, covering more than 215 countries and territories with hundreds of thousands of users.
- **Downtown Artist & Label Services**: Offers distribution, bespoke marketing solutions, and funding to entrepreneurial artists and partners.
- **Soundrop**: A DIY distribution service for creators, featuring integrated cover song licensing, distribution to major platforms, YouTube ContentID monetization, and automated royalty splits.
- **found.ee**: An integrated marketing platform (digital agency in a box) for artists and creators to manage audience data and programmatic advertising.
- **Downtown Neighbouring Rights**: Provides neighbouring rights collection and analytics for performance royalties.
- **Downtown Music Studios**: A professional multi-room recording facility in Manhattan, known for technical innovation and used by award-winning performers and producers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company, part of Virgin Music Group)
- **Key Metric**: Services over **50 million music assets** from hundreds of countries across six continents.
- **Notable Investors/Partners**: Now proudly part of Virgin Music Group. Key partners include Apple Music, Spotify, YouTube, Amazon Music, TikTok, and Deezer.
- **Growth Signals**: Global presence with 600+ employees across more than 20 cities on six continents. Represents some of the most well-known songs in popular music and manages estates of iconic songwriters.

## Competitive Advantages
- **Scale & Reach**: Services over 50 million songs across 145+ countries on six continents, making it one of the largest independent music ecosystems globally.
- **Comprehensive Ecosystem**: Offers a full-stack solution from publishing and distribution to royalty collection, marketing, and neighbouring rights—all under one roof.
- **Technology & Analytics**: Uses advanced analytics, machine learning, and patented state-of-the-art signal processing to help creators protect and monetize their work.
- **Independence Focus**: Allows artists to achieve commercial success comparable to major labels without sacrificing ownership, control, or creative vision.
- **Legacy & Trust**: Represents nearly 100 years of popular music, including estates of legendary artists like John Lennon, George Gershwin, and Miles Davis.

## Strategic Focus
- **Powering Independence**: Leveling the playing field for creators with technology and partnership, helping every kind of creator reach new audiences and sustain their creative legacy.
- **Global Expansion**: Continued expansion across six continents with employees in cities like Bogotá, Buenos Aires, Johannesburg, New Delhi, Seoul, Singapore, Sydney, and Tokyo.
- **Innovation in Royalties**: Using technology to simplify music rights management and ensure fair compensation in the streaming era.
- **Part of Virgin Music Group**: Leveraging the resources and network of Virgin Music Group to accelerate growth and service offerings.

## Why Work Here
- **Mission-Driven**: Work at a company reimagining the music industry to be more equitable for creators globally.
- **Global & Diverse Environment**: 600+ employees located in more than 20 cities on six continents, offering a truly international and multicultural workplace.
- **Hybrid/Remote Flexibility**: With offices in New York, Nashville, London, Los Angeles, and many other cities, the company supports a distributed workforce.
- **Impact at Scale**: Work with over 50 million music assets and some of the most iconic names in music history.
- **Career Growth**: Opportunities across multiple divisions (Publishing, Distribution, Artist Services, Royalties, Marketing, Tech) with a clear career ladder.
- **Culture**: Focus on modern, unencumbered approaches to business, advocating for creators and everyone in the business of music.

## Sources
1. [downtownmusic.com](https://downtownmusic.com/about/)
2. [downtownmusic.com](https://downtownmusic.com/leadership/)
3. [downtownmusic.com](https://downtownmusic.com/services/)
4. [greenhouse.io](http://job-boards.greenhouse.io/downtownmusic)

## Other roles at Downtown Music

- [Global Client Services Director](https://feeny.ai/job/global-client-services-director-downtown-music-los-angeles-5sessaget1n1) — Los Angeles, CA / New York, NY / Nashville, TN
- [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-downtown-music-nashville-5ja72zzj88zp) — Nashville, TN