--- title: 'Senior IT Support Specialist at Fluxergy' canonical: 'https://feeny.ai/job/senior-it-support-specialist-fluxergy-irvine-m1686p2gwdrd' type: 'job' last_seen: '2026-09-11' --- # Senior IT Support Specialist at Fluxergy - **Company:** Fluxergy - **Location:** Irvine, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-08 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/fluxergy-2/f571b101-c6c5-4bd1-bb79-6ff49f7652a9 ## Job description ## About Us Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing. We’re developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system. Our platform spans many markets including the clinical, veterinary, and food safety industries. We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure. At the core of our company’s identity is a strong foundation in engineering. We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective. We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours. Our product: https://vimeo.com/176673475 ## About the Role As a Senior IT Support Specialist at Fluxergy, you will serve as the primary escalation point for complex, ambiguous, or business-critical technical issues that Tier 1 support cannot resolve. You bring deep, independent technical judgment to troubleshooting across end-user computing, Microsoft 365 administration, and networking, and you're relied on to own tickets through root-cause resolution, not just triage them. This role is ideal for an experienced IT support professional who thrives on solving the hard problems, supporting executives and critical business functions with confidence, and providing informal technical guidance to less experienced team members. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions. Team culture: - Positive - Proactive - Accountable - Team oriented - Continuous learner - Great communicator - Build strong working relationships - Contribute to a productive team culture ## What You Will Do - Serve as the escalation point for Tier 1 support, triaging and resolving complex, multi-system, or previously unresolved incidents. - Provide direct, high-touch technical support to executives and other VIP users, including business-critical after-hours support when needed. - Own root-cause diagnosis for recurring or difficult hardware, software, and business-system issues across desktops, laptops, mobile devices, printers, conference room technology, and related equipment. - Troubleshoot network infrastructure issues (including switches, wireless connectivity, and related equipment) for problems that couldn't be resolved at Tier 1. - Diagnose and resolve advanced deployment and configuration issues on Windows and macOS devices, including enrollment or policy failures. - Own Microsoft 365 administrative troubleshooting, including: - Entra ID (Azure AD) user, group, and license management; conditional access and MFA/Security Defaults troubleshooting - Exchange Online mailbox configuration, permissions, and mail-flow issue resolution - Microsoft Intune endpoint policy troubleshooting and compliance issue resolution - SharePoint/OneDrive permissions and access issue resolution - Microsoft Teams administration and issue resolution - Resolve escalations and exceptions related to employee onboarding/offboarding (e.g., complex license or permission conflicts, failed automated provisioning):  routine provisioning is handled by Tier 1. - Provide informal mentorship and technical guidance to Tier 1 support staff, helping build their troubleshooting capability. - May be consulted for technical input on IT projects or rollouts led by other members of the IT team, but is not responsible for project ownership or delivery. - Occasionally assist with moving or installing IT equipment as needed. - Perform other duties as assigned. Technologies You'll Work With - Microsoft 365, including Entra ID admin center, Exchange admin center, and Microsoft Intune - Windows 10/11 - macOS - ManageEngine ServiceDesk (formerly Desktop Central) - EDRs and NDRs such as CrowdStrike, SentinelOne, and Darktrace - Printers and label printing systems - Security badge systems ## What You'll Need to Have - 6-8 years of experience supporting Windows-based desktop environments, with demonstrated progression into complex/escalated issue resolution. - Hands-on experience administering Microsoft 365 services (Entra ID, Exchange Online, Intune, SharePoint/OneDrive, Teams), not just supporting end users on M365 apps. - Demonstrated ability to work independently and exercise sound judgment on ambiguous or undocumented issues, owning tickets through resolution without close supervision. - Excellent verbal and written communication skills, including experience communicating with and supporting executive-level stakeholders. - Strong customer service mindset and ability to work effectively with employees at all levels of the organization. - Ability to prioritize and manage a mix of escalated tickets and ad hoc requests in a fast-paced environment. - Associate degree in Information Technology or related field, or equivalent work experience. - Occasional ability to move, install, lift, and transport IT equipment as needed. ## Preferred Qualifications - Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator, or Security, Compliance, and Identity Fundamentals (SC-900) - Advanced experience with ticketing/incident management systems such as ManageEngine ServiceDesk - Intermediate-to-advanced networking troubleshooting experience - Strong macOS administration and troubleshooting experience - Familiarity with basic scripting or automation (e.g., PowerShell) to streamline recurring fixes Interview Process Our interview processes my differ slightly from role-to-role; however, most of our interviews will follow a similar pattern: - Recruiter Interview - Hiring Manager interview - On-site Interview - Decision We are an early-stage company and may change our interview process from time-to-time, but our hope is everyone who interviews with us has a positive experience, even if an offer isn’t presented. ## Benefits Excellent Medical/Dental Benefits - 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents - 100% dental and vision premiums paid for employee, partner, and dependents - 100% Life Insurance premiums paid for the employee Work - Life Balance Minded Time Off - 15 paid vacation days - 2-week paid winter break - 7 company paid holidays - 5 paid sick days A Work Culture Which Believes in Promoting from Within - Wear lots of hats / accelerate your career growth! - We are a flat organization by design – lots of visibility! - Many of our current leaders started their career with Fluxergy! Salary Range: $75,000 - $85,000 Additional Information Fluxergy is an Equal Opportunity Employer and is committed to building an inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law. If you require a reasonable accommodation during the application or interview process, please let us know at any point during the hiring process. Fluxergy participates in E‑Verify. Employment eligibility will be verified after hire in accordance with federal law. Fluxergy is committed to protecting your personal data. Please review our Privacy Policy. ## About Fluxergy ## Company Overview - **One-liner**: Fluxergy develops a multimodal, point-of-care diagnostic platform that runs molecular (PCR), immunoassay, cytometry, and electrochemistry tests on a single analyzer and test card. - **Entity Type**: Private (venture-backed; completed Seed, Series A, B, and C funding rounds) - **Headquarters**: Irvine, California, United States - **Founded**: 2011 - **Founders**: Tej Patel (President & Co-Founder), Ryan Revilla (VP & Co-Founder), Jonathan Tu (CFO & Co-Founder) ## Core Business - **Primary Industry**: Biotechnology / Medical Diagnostics / Point-of-Care (POC) Testing - **Target Customers**: B2B — healthcare providers, clinical laboratories, and point-of-care settings (clinics, hospitals, and similar caregiving environments) - **Mission/Purpose**: "To build a future where fast, accurate, and affordable health insights are available everywhere" — making laboratory testing more accessible and affordable at price points comparable to reference laboratory testing. ## Products & Services - **Fluxergy Analyzer**: A multimodal POC testing platform that consolidates molecular PCR, quantitative immunochemistry, cytometry, and electrochemical detection onto one instrument. Includes automated, sample-to-answer workflows. - **Fluxergy Works**: User-friendly software for running tests and viewing results, plus connectivity for the broader testing ecosystem. - **Fluxergy Test Cards / Cartridges**: Disposable, multiplexed test cards designed for the analyzer; manufactured in-house using automated high-throughput production. The company targeted 1 million test cards per month in 2021. - **Contract Assay Development**: Customizable assay development for specific sample types, target types, and industries across molecular, immunochemistry, cytometry, and electrochemistry modalities. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total Funding — approximately USD 50M (Seed $450K in 2013; Series A $4.5M in 2015; Series B $15M in 2017; Series C $30M in 2020) - **Employees**: ~65 (LinkedIn data); workforce distributed across the US and Sweden; EU operations via Fluxergy Europe GmbH in Germany - **Notable Investors/Partners**: Specific investor names not disclosed in public sources searched; company maintains operations in the US (Irvine, CA) and Europe (Mainaschaff, Germany) - **Growth Signals**: - 70,000 sqft Irvine campus with a state-of-the-art microfluidic manufacturing facility and technology innovation centers - In-house production lines for analyzers and sensors; targeting 1M test cards/month (2021) - Expanding test menu across four detection modalities on one platform - EU entity established (Fluxergy Europe GmbH) indicating international market expansion - Active hiring across R&D, software, firmware, mechanical engineering, manufacturing, and IT ## Competitive Advantages - **True multimodal platform**: One analyzer runs PCR, immunoassays, cytometry, and electrochemistry — rather than requiring separate instruments — at the point of care - **Vertical integration**: In-house design, assembly, and testing of analyzers, sensors, and consumables; automated manufacturing for high-volume throughput - **Cost positioning**: Pricing comparable to central reference lab testing while delivering on-site, rapid results - **Open platform flexibility**: Multiplexed, customizable test cards and workflows for different sample types, target types, and industries - **Scalable consumables model**: High-margin, recurring revenue from proprietary test cards paired with instrument placements ## Strategic Focus - Scaling high-throughput manufacturing capacity for test cards and analyzers - Broadening the test menu across molecular, immunoassay, cytometry, and electrochemical modalities - Expanding international presence (European office and partnerships) - Enhancing Fluxergy Works software for seamless point-of-care connectivity and data management - Advancing automation and robotics to increase production throughput and quality ## Why Work Here - **Mission-driven work**: Directly contributes to making fast, accurate, and affordable diagnostics available at the point of care - **Compelling benefits**: 95% of medical benefit premiums paid by Fluxergy, covering employees, partners, and dependents - **Variety of roles**: Opportunities span platform development, molecular assay R&D, software engineering (backend, firmware), automation, quality, manufacturing/production, and IT - **Hands-on engineering culture**: In-house manufacturing with robotics, advanced sensors, and control systems; engineers see products from concept through manufacturing transfer - **Global footprint**: US headquarters in Irvine, CA with European operations in Germany; distributed team across the US and Sweden - **Employee rating**: 3.6/5.0 on LinkedIn (58 reviews) — Work-Life 3.7, Compensation 3.7, Culture 3.7, Career 3.4 - **Growth-stage environment**: Backed by ~$50M in funding with major production scale-up initiatives, offering career growth potential in a fast-moving diagnostics startup ## Sources 1. [fluxergy.com — Careers](https://www.fluxergy.com/careers) 2. [fluxergy.com — Homepage](https://www.fluxergy.com/) 3. [fluxergy.com — About Us](https://www.fluxergy.com/about) 4. [linkedin.com — Fluxergy Company Page](https://linkedin.com/company/fluxergy) 5. 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