---
title: 'Senior IT Support Specialist / IT Site Lead – Milano at Enpal'
canonical: 'https://feeny.ai/job/senior-it-support-specialist-it-site-lead-milano-enpal-milan-e5xww48z0gn0'
type: 'job'
last_seen: '2026-11-11'
---

# Senior IT Support Specialist / IT Site Lead – Milano at Enpal

- **Company:** [Enpal](https://feeny.ai/companies/enpal)
- **Location:** Milan, Italy
- **Employment:** full-time
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/enpal/4b211b2b-1788-499e-8a72-db65e25920ef

## Job description

Job Description

In Enpal cerchiamo un Senior IT Support Specialist / IT Site Lead che diventi il principale punto di riferimento IT per la nostra sede italiana. Non si tratta soltanto di risolvere ticket: cerchiamo una persona capace di gestire autonomamente le attività IT locali, affrontare problematiche tecniche complesse e migliorare i processi, collaborando quotidianamente con il team IT in Germania. Avrai un ruolo operativo, ma anche responsabilità di coordinamento tecnico, gestione delle priorità e sviluppo di soluzioni che rendano il nostro ambiente di lavoro più efficiente e sicuro.

Di cosa ti occuperai

- Supporto IT avanzato: gestire problematiche L2/L3 su hardware, software, Microsoft 365 e connettività, coordinando le escalation e garantendo il rispetto degli SLA.
- Amministrazione IT: gestire Microsoft Intune / Endpoint Manager, Entra ID (Azure AD), Active Directory, account, dispositivi, gruppi, permessi e policy di sicurezza.
- Presidio della sede: garantire il funzionamento dell'infrastruttura IT locale, delle reti, delle postazioni di lavoro e dei sistemi di videoconferenza.
- Gestione operativa: organizzare le priorità IT, coordinare i fornitori locali e collaborare con i diversi team aziendali.
- Progetti e miglioramento: guidare iniziative di standardizzazione, automazione e ottimizzazione dei processi IT.
- Collaborazione internazionale: collaborare a stretto contatto con il team IT in Germania, contribuendo alla definizione e all'evoluzione delle strategie e degli standard IT condivisi, per garantire una gestione efficace delle policy, dei dispositivi e delle attività operative, tenendo conto delle esigenze della sede italiana.

Cosa cerchiamo Requisiti essenziali

- Esperienza significativa in IT Support L2/L3, System Administration o ruoli equivalenti, idealmente 4–6 anni. Valutiamo anche profili con meno esperienza, purché abbiano già sviluppato solide competenze tecniche e autonomia.
- Esperienza nella gestione autonoma di attività IT aziendali, incidenti complessi ed escalation.
- Esperienza nella gestione di policy complesse a livello di tenant Microsoft 365, con capacità di proporre e implementare soluzioni trasversali che rispondano alle esigenze di utenti, team e sedi aziendali in diversi Paesi.
- Ottima conoscenza di Microsoft 365, Intune / Endpoint Manager, Entra ID e Active Directory.
- Solide competenze di troubleshooting hardware, software e networking (LAN, Wi-Fi, VPN, DNS, DHCP).
- Capacità di coordinare attività, definire priorità e proporre miglioramenti.
- Italiano C1 e inglese C1, per collaborare efficacemente con il team internazionale.
- Approccio proattivo, autonomia e ottime capacità comunicative.
- Conoscenze di base in ambito Information Security (InfoSec) e gestione dei dati personali nel rispetto del GDPR.

## Nice to have

- Esperienza nella gestione di progetti, fornitori IT e ambienti internazionali.
- Esperienza come IT Site Lead, Senior IT Support Engineer o IT Operations Specialist.
- Conoscenza di PowerShell, automazione IT e strumenti AI.
- Certificazioni Microsoft (MD-102, AZ-104, MS-102) o equivalenti.
- Familiarità con Microsoft Defender, Conditional Access e processi ITIL.

Cosa offriamo

- Contratto a tempo indeterminato full-time, CCNL Terziario Distribuzione e Servizi, con sede a Milano.
- RAL indicativa tra 27.000 e 32.000 euro, commisurata all'esperienza effettiva e alle competenze tecniche.
- Ruolo di riferimento IT per la sede italiana, con visibilità diretta sul team IT internazionale.
- Budget e tempo dedicati alla formazione e alle certificazioni tecniche.
- Ambiente start-up dinamico e internazionale, con team in Italia e in Germania.
- Strumenti di lavoro moderni e possibilità concreta di incidere sui processi, non solo di eseguirli.

Perché unirti a Enpal? Questa posizione è pensata per chi desidera andare oltre il supporto IT tradizionale. Avrai la possibilità di assumerti la responsabilità operativa dell'IT di una sede in crescita, affrontare sfide tecniche complesse e contribuire direttamente al miglioramento dell'esperienza tecnologica dei colleghi. Non cerchiamo semplicemente qualcuno che sappia risolvere i problemi: cerchiamo una persona capace di prevenirli, migliorare i processi e diventare un riferimento tecnico affidabile per l'organizzazione.

## About Enpal

## Company Overview
- **One-liner**: Enpal is a German greentech company providing integrated solar and home energy solutions through an all-in-one rental or purchase model for residential homeowners.
- **Entity Type**: Private (Series D)
- **Headquarters**: Berlin, Germany
- **Founded**: 2017
- **Founders**: Mario Kohle, Jochen Ziervogel, Viktor Wingert

## Core Business
- **Primary Industry**: Residential solar energy and smart home energy solutions (Renewable Energy / Greentech)
- **Target Customers**: B2C – residential homeowners in Germany
- **Mission/Purpose**: To help supply all homes around the world with green and affordable energy, enabling a sustainable future for the next generation.

## Products & Services
- **[Enpal Solar Panels]**: Complete photovoltaic (PV) system for residential rooftops, offered via rental (subscription) or outright purchase. Includes installation, maintenance, insurance, and repairs.
- **[Enpal Battery Storage]**: Home battery solution to store excess solar energy for use at night or during outages, maximizing self-consumption.
- **[Enpal Wallbox]**: Electric vehicle (EV) charging station that integrates with the solar system, allowing homeowners to charge their cars with solar power.
- **[Enpal Heat Pump]**: Energy-efficient heat pump for home heating, designed to replace oil and gas heating and run on self-produced solar electricity.
- **[Enpal.One (Smart Energy Management App)]**: Software platform that monitors, optimizes, and controls the entire home energy ecosystem (solar, battery, wallbox, heat pump) to maximize savings and efficiency.
- **[Enpal.pro (B2B Platform)]**: A platform for regional installation partners and craftsmen to manage installations and service requests.

## Market Standing
- **Valuation**: $2.4B (as of Jan 2023) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8); conflicting reports suggest an enterprise value of $2.5B [dealroom.co](https://app.dealroom.co/companies/enpal). Became Germany's first "green unicorn" in 2021.
- **Key Metric**: Annual Revenue of €500M - €1B (as of Dec 31, 2023) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8). Revenue dipped from €905M (2023) to €860M (2024), but record revenue months were reported in early 2025 [dealroom.co](https://app.dealroom.co/companies/enpal).
- **Total Funding**: $655M across 13 rounds [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8). Latest round: $110M Series D on Apr 08, 2025.
- **Notable Investors**: TPG Rise Climate, SoftBank Vision Fund, BlackRock, Bank of America, Spreadshirt, Berliner Volksbank [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8) [dealroom.co](https://app.dealroom.co/companies/enpal).
- **Growth Signals**: Over 100,000 homeowners served; 3,717 employees (as of May 2026) [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8); expanding into new business areas including B2B installer platform (Enpal.pro) and a Virtual Power Plant (VPP) to trade energy from its network of residential systems [dealroom.co](https://app.dealroom.co/companies/enpal).

## Competitive Advantages
- **All-in-One Integrated Ecosystem**: Unlike many competitors that offer only solar panels, Enpal provides a fully integrated 5-in-1 package (solar + battery + wallbox + heat pump + smart energy app), creating a seamless customer experience and high switching costs.
- **Subscription Model**: The rental/subscription model eliminates the high upfront cost of solar (typically €10,000+), making solar accessible to a much larger market of homeowners.
- **Vertically Integrated Operations**: Manages the entire value chain from consultation and system design to installation by own trained regional technicians, ensuring quality control and customer satisfaction (TÜV-certified).
- **Scale & Network Effects**: With over 100,000 systems installed, Enpal has a massive data moat for optimizing energy management and is building a Virtual Power Plant, creating a new revenue stream and a defensible position in the energy market.

## Strategic Focus
- **Expansion into Home Decarbonization**: Moving beyond solar to become a full home energy platform, with heat pumps and EV charging as key growth vectors.
- **Virtual Power Plant (VPP)**: Aggregating the battery capacity of its installed base to trade energy on the wholesale market, creating a recurring revenue stream and stabilizing the grid.
- **B2B Platform (Enpal.pro)**: Scaling installation capacity by onboarding and enabling regional craftsmen partners, addressing a key bottleneck in the industry.
- **Product & Pricing Flexibility**: Offering both rental and purchase options to capture different customer segments and adapt to changing market conditions (e.g., interest rates, subsidies).

## Why Work Here
- **Mission-Driven Culture**: Employees are united by the goal of fighting climate change and building Europe's largest renewable energy community. The company states: "We dream that our children will be able to grow up on the same beautiful planet as we did."
- **High Growth Trajectory**: As a well-funded unicorn (Series D, $655M raised) with a clear path to profitability and expansion, Enpal offers significant career growth opportunities.
- **Entrepreneurial Environment**: Described internally as a place that "promotes entrepreneurial thinking," with opportunities to take ownership and drive improvements. Employees report fast career progression (e.g., moving to Senior Team Lead in Account Management).
- **Diverse & International Team**: Over 60 nationalities represented, with English likely being a common language alongside German [jobs.enpal.com](https://www.jobs.enpal.com/).
- **Location & Policy**: Headquarters in Berlin, Germany. The company operates across multiple departments including Software Engineering, Product Management, Customer Care, Sales, Marketing, and more. Specific remote/hybrid policy is not publicly detailed but typical for Berlin tech scale-ups.
- **Scale & Impact**: Working on a product that is installed in over 100,000 homes, with the opportunity to shape the energy transition at a massive scale.

## Sources
1. [enpal.com](https://www.enpal.com/)
2. [jobs.enpal.com](https://www.jobs.enpal.com/)
3. [tracxn.com](https://tracxn.com/d/companies/enpal/__TGqTEKWzl7jcvB6MauOiChVx1QHrl-xhaKkZ5JU2Nn8)
4. [dealroom.co](https://app.dealroom.co/companies/enpal)

## Other roles at Enpal

- [Senior Projektleiter:in - BESS (w/m/d)](https://feeny.ai/job/senior-projektleiter-in-bess-w-m-d-enpal-berlin-9xyjsgwkb9sk) — Berlin, Germany
- [Accountant - Italian B1 and English C1](https://feeny.ai/job/accountant-italian-b1-and-english-c1-enpal-tunis-3966g9nf8p9a) — Tunis, Tunisia
- [Partnership Development Intern](https://feeny.ai/job/partnership-development-intern-enpal-milan-5v3n76gqtv16) — Milan, Italy
- [Junior Sales Operations Manager (w/m/d)](https://feeny.ai/job/junior-sales-operations-manager-w-m-d-enpal-berlin-qpgcqbhm7f0q) — Berlin, Germany
- [Accountant Banking Operations (w/m/d)](https://feeny.ai/job/accountant-banking-operations-w-m-d-enpal-berlin-xfedzkjy3fxq) — Berlin, Germany
- [Backoffice Specialist_Operations Associate| Gestione e controllo documentale – esclusivamente in ITALIANO. (livello B2 richiesto)](https://feeny.ai/job/backoffice-specialist-operations-associate-gestione-e-controllo-documentale-4x5xsj0k1sdp) — Tunis, Tunisia
- [Paid Social & Growth Development Manager (w/m/d)](https://feeny.ai/job/paid-social-growth-development-manager-w-m-d-enpal-berlin-rwfzswsgxnnh) — Berlin, Germany
- [Analyst CGO Office  (w/m/d)](https://feeny.ai/job/analyst-cgo-office-w-m-d-enpal-berlin-n8v2ntb27whj) — Berlin, Germany
- [Analyst Strategic Projects (w/m/d)](https://feeny.ai/job/analyst-strategic-projects-w-m-d-enpal-berlin-2acjgbrem887) — Berlin, Germany
- [Growth Development Manager (w/m/d)](https://feeny.ai/job/growth-development-manager-w-m-d-enpal-berlin-544e2xec978a) — Berlin, Germany