---
title: 'Senior IT Systems Engineer at Fullstory'
canonical: 'https://feeny.ai/job/senior-it-systems-engineer-fullstory-atlanta-6vf6ztq7z67a'
type: 'job'
last_seen: '2026-09-13'
---

# Senior IT Systems Engineer at Fullstory

- **Company:** Fullstory
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/fullstory/aa19bc3c-fa5a-4c6b-a796-933b60469673

## Job description

This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. Fullstory is looking for an IT Systems Engineer to join our team. This role owns the tools and systems that keep the company running: identity, device management, collaboration platforms, and the automation that ties it all together. You'll move fast across a wide range of technologies and problems, often several at once, and you'll need to pick up new tools and processes quickly. We're looking for someone who treats ambiguity as a starting point, not a blocker. If you like variety over routine and want to bring AI into day-to-day enterprise workflows instead of just reading about it, this is your role. In a typical day, you might:

- Administer Okta and build real automation in Okta Workflows: SSO app configuration, provisioning/deprovisioning, group-based triggers, and troubleshooting push/provisioning errors
- Own the MacOS fleet in Iru (or similar MDM): blueprints, self-service items, compliance scripting (FileVault, SIP, secure token, activation lock, MDM status), and API-driven automation for device lifecycle management (e.g. stale device cleanup with safety checks)
- Write and maintain bash and Python scripts for pre/post-install packaging, endpoint automation, and compliance checks. Work within the existing SDLC to ensure code standards are met.
- Administer the Atlassian suite (Confluence and Jira): write internal process documentation, triage tickets, and debug automation tied to ticket transitions and workflow triggers
- Stand up and maintain AI tooling in the enterprise stack: configure and roll out MCP connectors (e.g. for Gong, SpotDraft, Google Analytics) for Claude/Gemini Enterprise, build self-service setup scripts for developer AI tools, and know where the compliance lines are (e.g. what data can/can't touch an AI tool)

Here’s what we’re looking for:

- 5+ years of experience in IT systems engineering or administration
- Hands-on Okta administration experience, ideally including Okta Workflows or similar automation platform
- Experience with a MacOS MDM platform (Iru, Jamf, or similar), including scripting against its API
- Administrative experience with Atlassian tools, especially Confluence and Jira
- Scripting ability in Python and Bash, comfortable enough to build and maintain real automation
- Real, hands-on experience integrating AI tools into enterprise workflows (MCP connectors, AI coding tools, or similar), not just interest in the space
- A bachelor's degree in a related field.

The base salary for this position ranges between $115,000 - $125.000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications. This role is also eligible for a discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets. #LI-Hybrid #LI-CD1

## About Fullstory

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our[Winning Ways](https://www.fullstory.com/about-us/) to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:

- Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
- Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
- Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
- Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.

Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!

## About Fullstory

## Company Overview
- **One-liner**: Fullstory provides an AI-powered digital experience intelligence platform that captures and analyzes behavioral data to help businesses understand and improve user interactions.
- **Entity Type**: Private (Series D)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2014
- **Founders**: Scott Voigt (CEO & Co-founder), Joel Webber (Co-founder)

## Core Business
- **Primary industry**: Behavioral Data Analytics / Digital Experience Intelligence (SaaS)
- **Target customers**: B2B, Enterprise, and Mid-Market companies across industries like Retail, Travel, Gaming, Financial Services, and SaaS.
- **Mission or purpose**: To make every business more customer-centric by providing true behavioral insights that reveal the sentiment between the clicks.

## Products & Services
- **Fullstory Platform (StoryAI)**: An AI-powered analytics engine that turns behavioral data into actionable insights, allowing teams to ask questions and get answers about user behavior without manual digging.
- **Fullcapture**: A privacy-first session recording and replay tool that provides a complete record of every digital interaction.
- **Guides & Surveys**: In-product guidance tools (tours, NPS surveys) to collect feedback and validate UX improvements.
- **Data Direct**: A solution that feeds behavioral data directly into enterprise data warehouses and AI initiatives for custom analysis.
- **Workforce (Employee Experience)**: A solution to improve internal workflows and employee digital experiences.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metrics**:
    - **Annual Revenue**: ~$67.2 million
    - **Total Funding**: ~$197.2 million
- **Notable Investors/Partners**: Salesforce Ventures, Google Ventures, Kleiner Perkins, Permira (led Series D).
- **Growth Signals**:
    - Employee count of ~394 (up 10.8% YoY) as of mid-2025.
    - Strong enterprise customer growth, with reported wins including Chipotle, ServiceTitan, Pizza Hut, and VividSeats.
    - Named first in its industry to be certified in Responsible AI.
    - Consistently appears on the Inc. 5000 list.

## Competitive Advantages
- **Patented Behavioral Data Technology**: Fullstory’s platform captures and indexes every user interaction (clicks, scrolls, rage clicks) automatically, providing retroactive analysis without requiring pre-defined events.
- **AI-First Approach (StoryAI)**: Their "StoryAI" engine allows users to ask natural-language questions about user behavior, differentiating them from traditional analytics tools that require complex querying.
- **Privacy by Default**: Automatic PII detection and redaction built into the core product, a critical differentiator for security-conscious enterprises.
- **Data Activation**: The ability to export high-quality behavioral data into other systems (Data Direct) creates a sticky ecosystem play.

## Strategic Focus
- **AI & Automation**: Deepening investment in AI to automate insights and agent-based solutions for both customer and employee experiences.
- **Enterprise Expansion**: Targeting larger, global enterprises with complex digital experiences.
- **Partner Ecosystem**: Deepening integrations with cloud and analytics partners like Google.
- **Responsible AI Leadership**: Maintaining a strong stance on ethical and responsible use of AI in analytics.

## Why Work Here
- **Culture**: Values include "Be Brave," "Take Ownership," "Communicate with Clarity," and "Assess & Adapt." The company emphasizes a culture of curiosity and problem-solving.
- **Remote/Hybrid Policy**: Distributed workforce with ~400 team members across 17 countries and 5 offices. The company is a "global group" and supports international collaboration.
- **Notable Perks**:
    - 90% of health premiums covered.
    - Flexible paid time off.
    - Generous parental leave policy.
    - 401(k) with a 2:1 match.
    - 10 days of company holidays.
- **Engineering & Product Focus**: Strong technical team (119 in technical departments). Recent hires include a new Chief Product and Technology Officer (Claire Fang) and a new CFO (Chad Gold), signaling investment in product and financial maturity.

## Sources
1. [fullstory.com](https://www.fullstory.com/)
2. [fullstory.com/about-us/](https://www.fullstory.com/about-us/)
3. [fullstory.com/careers/](https://www.fullstory.com/careers/)
4. [linkedin.com/company/fullstory](https://www.linkedin.com/company/fullstory)
5. [jobs.ashbyhq.com/fullstory](https://jobs.ashbyhq.com/fullstory/)

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