---
title: 'Senior IT Technical Support Specialist (m/f/d) at Freenow by Lyft'
canonical: 'https://feeny.ai/job/senior-it-technical-support-specialist-m-f-d-freenow-by-lyft-london-england-e0jk82xbr2td'
type: 'job'
last_seen: '2026-09-09'
---

# Senior IT Technical Support Specialist (m/f/d) at Freenow by Lyft

- **Company:** Freenow by Lyft
- **Location:** London England, United Kingdom
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/freenow/jobs/8184957

## Job description

Location: Come and join us in London!

We are looking for an IT Technical Support Specialist to for our IT Service Desk in London to support our employees and the Autonomous Vehicle operation in London

## YOUR DAILY ADVENTURES WILL INCLUDE:

- Be the Hero of Technical Support! Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to resolve complex issues across SaaS applications, OS environments, and hardware.
- Power Up Automation! Advance our "infrastructure as code" strategy by designing and implementing automation workflows in JIRA, scripting, or low-code environments like Workato, Zapier, or Okta Workflows.
- Make IT Effortless! Fine-tune self-service tools, manage identity and access lifecycles across platforms, and proactively implement IT solutions that save time and effort.
- Keep Office Infrastructure Connected! Support and troubleshoot network connectivity (WAN/LAN/Wi-Fi, VPN, routing) and assist with essential on-site server asset maintenance to ensure seamless daily operations.
- Be the Bridge Between IT & People! Work closely with teams across the company (such as HR and IT Solutions) to improve onboarding, IT services, and workflow automation, providing clear communication to technical and non-technical users alike.
- Innovate & Drive Lifecycle Management! Identify process bottlenecks, optimize SaaS tools, and oversee hardware inventory lifecycles from acquisition to technical provisioning for employee devices.

TO BE SUCCESSFUL IN THIS ROLE:

- Problem-Solving Mindset: 3 to 5+ years of experience in an IT Service Desk role within a SaaS or fast-paced startup/hyper-growth environment, with a strong ability to systematically diagnose complex problems.
- Automation & IT Efficiency is key! A strong passion for improving IT processes through low-code/no-code platforms and scripting in Bash, Python, or similar languages.
- Strong Communication Skills: Ability to effectively communicate technical solutions to both IT and non-technical teams, with proficiency in tools like Google Workspace, Slack, and Zoom.
- Collaboration & Cross-Team Coordination! Work closely with HR, IT Solutions, and other departments to enhance IT service delivery, leveraging Atlassian tools like JIRA and Confluence.
- Proactive & Self-Driven! Take ownership of tasks, make independent decisions on advanced technical support issues, and suggest continuous improvements to our IT infrastructure.

Required Technical Skills:

- Education & Background: Completed training as an IT specialist for system integration (Fachinformatiker für Systemintegration), a Specialized Diploma, or a comparable qualification.
- Ticket & Process Management: Experience with JIRA and Confluence for ticket tracking, issue management, and process improvement.
- Identity & Access Management: Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory.
- SaaS & Workspace Administration: Proficiency in managing, administering, and troubleshooting Google Workspace and core SaaS platforms.
- Device Management: Experience with MDM solutions for managing and provisioning macOS, Windows, and iOS devices.
- Networking & Connectivity: Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing) to support office environments.
- Automation & Scripting: Experience in scripting using Bash, Python, or utilizing low-code/no-code platforms (Workato, Zapier, Okta Workflows).
- Technical Communication: Ability to write clear and concise technical documentation.

BENEFITS & PERKS IN A NUTSHELL:

- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program

## DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm       https://www.kununu.com/de/mytaxi-intelligent-apps        https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/

## ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

## About Freenow by Lyft

## Company Overview
- **One-liner**: Freenow is a European multi-mobility app (formerly mytaxi) that connects users to taxis, private hire vehicles, carsharing, e-scooters, e-bikes, e-mopeds, and public transport across 180+ cities in nine European markets.
- **Entity Type**: Private (Subsidiary of Lyft, acquired July 2025)
- **Headquarters**: Hamburg, Germany
- **Founded**: 2009
- **Founders**: Niclaus Mewes, Sven Külper, Tomás Ó Riain

## Core Business
- **Primary industry**: Mobility as a Service (MaaS) / Internet Marketplace Platforms
- **Target customers**: B2C (passengers), B2B (corporate travel via Freenow for Business), and B2B (drivers/transport providers)
- **Mission or purpose**: To make urban mobility safe, reliable, accessible, and sustainable for all — providing mobility that sets people free.

## Products & Services
- **Freenow App (Consumer)**: A single mobile app offering taxis, private hire vehicles (PHV), carsharing, e-scooters, e-bikes, e-mopeds, car rental, and public transport integration across 9 European markets.
- **Freenow for Business**: A corporate travel management solution allowing companies to manage employee ground transportation with invoicing, tracking, and policy controls. Used by over 15,000 companies across 9 countries and 150+ cities.
- **Freenow Driver App**: A platform for drivers providing flexibility, real-time trip tracking, quick payments, and support.

## Market Standing
- **Valuation/Market Cap**: Acquired by Lyft in July 2025 for €175 million.
- **Key Metric**: Total funding of $100.6M across 9 prior funding rounds (prior to acquisition). Headcount of ~1,685 employees (2025).
- **Notable Investors/Partners**: Formerly owned by the BMW/Daimler joint venture "Your Now" (which invested €1B in mobility services); now wholly owned by Lyft.
- **Growth Signals**: Headcount grew +2.1% year-over-year; active job postings up +69.4% quarterly and +5.2% yearly; operates in over 180 cities across 9 European countries; allocated €100M+ for fleet electrification (2021-2026).

## Competitive Advantages
- **Broadest multi-mobility offering in Europe**: Combines taxis, PHV, carsharing, e-scooters, e-bikes, e-mopeds, and public transport in a single app — a unique aggregation play.
- **Lyft backing**: Post-acquisition, Freenow gains access to Lyft's global scale, technology, and operational expertise, creating a transatlantic mobility powerhouse.
- **Deep taxi industry integration**: Strong relationships with local taxi fleets and regulators across 9 European markets, built over 15+ years.
- **Sustainability focus**: Committed to promoting eco-friendly mobility and reducing greenhouse gas emissions, with a €100M+ electrification program.

## Strategic Focus
- **Post-acquisition integration**: Deepening ties with Lyft to create a seamless global mobility platform across North America and Europe.
- **Autonomous vehicle readiness**: Active hiring for "Senior Partnership Manager - Autonomous Vehicle" and "City Fleet Manager - Autonomous Vehicle" roles, indicating strategic preparation for AV deployment.
- **Market expansion**: Maintaining and strengthening presence in 9 core European markets after withdrawing from Portugal, Romania, and Sweden in 2022.
- **Sustainability**: Accelerating fleet electrification and reducing carbon emissions across operations and marketplace.

## Why Work Here
- **Culture**: Described as "go-getting, people-loving cityholics" with values of decisive action, high-performing team mindset, and data-driven decision-making. Teams are diverse (70+ nationalities across 26 offices).
- **Flexibility**: Flexible work options with remote opportunities across the EU; can work up to 20 business days every 6 months from any EU country or Switzerland.
- **Perks**: Mobility benefits card (monthly budget to try different transport options), sabbatical leave after two years, birthday off, welcome & anniversary gifts, employee assistance program.
- **Growth**: Dedicated training courses, regular development check-ins, and career progression opportunities.
- **Work environment**: Fast-paced, inclusive, collaborative with a focus on impact and innovation.

## Sources
1. [Freenow About Us](https://www.free-now.com/fr-en/about-us/)
2. [Freenow Careers Page](https://www.free-now.com/career/)
3. [Freenow Job Board (Greenhouse)](http://job-boards.greenhouse.io/freenow)
4. [Freenow LinkedIn](https://de.linkedin.com/company/freenow)
5. [Freenow Wikipedia](https://en.wikipedia.org/wiki/Freenow)

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