--- title: 'Senior KYC Investigator - Ongoing Due Diligence at Mercury' canonical: 'https://feeny.ai/job/senior-kyc-investigator-ongoing-due-diligence-mercury-san-francisco-ca-new-york-marwje6zpscj' type: 'job' last_seen: '2026-09-06' --- # Senior KYC Investigator - Ongoing Due Diligence at Mercury - **Company:** Mercury - **Location:** San Francisco CA New York NY Portland OR OR Within Canada OR, United States - **Compensation:** $96k–$133k - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6180093004 ## Job description Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone sharp onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a thoughtful and detail-oriented Senior Risk Investigator to join our team. In this role, you will support strategic initiatives that strengthen ODD’s KYC risk program and controls while ensuring adherence to established policies, procedures, and regulatory standards. You will help enhance existing operational workflows and develop new KYC/EDD controls to support upcoming product launches and processes. Additionally, you will also partner closely with cross-functional teams to evolve Mercury’s KYC program by implementing automation, introducing new controls, and building scalable solutions that improve operational efficiency while minimizing customer friction. This role reports directly to the ODD KYC Lead and is supported by a highly collaborative and experienced Risk team. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Here are some things you’ll do on the job: - Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution - Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology - Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance - Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution - Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic - Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness You should: - Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions - Have 2+ years of experience building programs or processes - Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision - Have a strong understanding of Financial Services (or any other highly regulated) environments - Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required - Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc) - Love problem solving and making teams, products, and processes more efficient - Be curious about the US banking system, startups, and ecommerce companies Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. ## #LI-JD1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $106,200—$132,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,600—$119,500 USD Canadian employees (any location): $100,400—$125,500 CAD ## About Mercury ## Company Overview - **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies. - **Entity Type**: Private (venture-backed) - **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Fintech, Business Banking, Financial Operations - **Target customers**: B2B – primarily startups and growing companies - **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth. ## Products & Services - **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service) - **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service) - **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work). - **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC). - **Growth Signals**: - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later. - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative. - 96% of employees say Mercury is a great place to work (Great Place to Work certified). ## Competitive Advantages - **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools. - **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise. - **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit. - **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility. ## Strategic Focus - **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance. - **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes. - **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada. ## Why Work Here - **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration. - **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada. - **Benefits Package**: - Health, dental, vision insurance - 12+ weeks paid parental leave - $600 custom work-from-home equipment setup - Annual $1,000 learning & development budget - Paid 6-week sabbatical after 5 years - Weekly $100 food budget - Monthly $100 wellness budget - Monthly $50 cellphone reimbursement - Unlimited vacation (with mandatory minimum) - 401(k) matching up to 4% of base salary - Inclusive fertility and family-forming benefits (Carrot Fertility) - Pet-friendly offices with free lunch, snacks, and beverages - **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work. - **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work. ## Sources 1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles 2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote 3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings 4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page 5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount ## Other roles at Mercury - [Senior Software Engineer - Investments](https://feeny.ai/job/senior-software-engineer-investments-mercury-san-francisco-ca-new-york-ny-4gep3atcj5a6) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Product Manager - Reconciliation](https://feeny.ai/job/senior-product-manager-reconciliation-mercury-san-francisco-ca-new-york-ny-khn1yf0jd6ww) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-mercury-san-francisco-ca-new-york-ny-portland-or-or-a1j41kx35dxp) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [KYC Investigator - Ongoing Due Diligence](https://feeny.ai/job/kyc-investigator-ongoing-due-diligence-mercury-san-francisco-ca-new-york-ny-88wf7d69w4zx) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Relationship Manager](https://feeny.ai/job/relationship-manager-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-xbpktq98c1bs) — San Francisco CA New York NY Portland OR OR Within, United States - [Staff Data Scientist](https://feeny.ai/job/staff-data-scientist-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-0cpf536w12vs) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Design Manager - Core Experiences](https://feeny.ai/job/senior-design-manager-core-experiences-mercury-san-francisco-ca-new-york-ny-8qa0hbgajb2g) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Design Manager - Growth](https://feeny.ai/job/senior-design-manager-growth-mercury-san-francisco-ca-new-york-ny-portland-or-kb9tztc9ycfs) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Knowledge & Enablement Lead](https://feeny.ai/job/knowledge-enablement-lead-mercury-san-francisco-ca-new-york-ny-portland-or-or-94s45ygg2k3w) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Account Executive](https://feeny.ai/job/account-executive-mercury-new-york-ny-or-san-francisco-63bdjsps8rs3) — New York NY OR San Francisco, CA