--- title: 'Senior Lead - Collections & Recovery at Pagaya' canonical: 'https://feeny.ai/job/senior-lead-collections-recovery-pagaya-new-york-za39pkmtd61g' type: 'job' last_seen: '2026-10-17' --- # Senior Lead - Collections & Recovery at Pagaya - **Company:** Pagaya - **Location:** New York, NY - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/pagaya/jobs/8014796003 ## Job description ## About Pagaya Shape the Future of Finance Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit [pagaya.com](https://pagaya.com/). Let's create better outcomes together! ## About the Role We are looking for a dynamic and analytical Collections & Recovery expert to join our team to help manage and develop collections and recovery strategies across Pagaya’s portfolio of lender partners. This role will work directly with our Partners to build out this function and influence a broad network of fintech lenders. ## Responsibilities - Advance close and trusting relationships with partners’ servicing & collections teams while working towards common goal of improving credit performance through economic cycles - Develop Collections & Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans) with the objective of achieving optimal loss outcomes for varied consumer segments in the portfolio - Design, manage, and measure collection and recovery tests/strategies that improve roll and charge-off rates, improve returns, and optimize payment programs, enhance consumer engagement and outreach, handle Debt Settlement Companies, and maximize life-time recoveries - Build, monitor, and maintain core collections and recovery KPIs by asset class and partner - Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences - Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space - ## Requirements - 8-10 years of experience managing Collections and Recovery strategies - Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loans and/or Auto Loans - Intimate knowledge of the consumer credit & collections space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and Reg F - Experience in fintech is preferred - Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing: - Payment and hardship programs strategies and optimization - Outbound and digital channel outreach strategies - Payment optimization - First or second line of defense risk monitoring - Deep knowledge of recovery channels, including debt sales, repossession, litigation, internal recovery, and third-party vendor management - Experience in analytics and BI tools will be a plus ## Our Team Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv. We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community. Join a team of builders who are working every day to enable better outcomes for our partners and their customers. ## Our Values - Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners. - Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together. - Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy. - Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors. - Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team. More than just a job We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life. ## About Pagaya ## Company Overview - **One-liner**: Pagaya is an AI-powered lending network that connects financial institutions with institutional investors to enable more inclusive and efficient consumer credit decisions. - **Entity Type**: Public (NASDAQ: PGY) - **Headquarters**: New York, New York, United States - **Founded**: 2016 - **Founders**: Gal Krubiner, Avital Pardo, Yahav Yulzari ## Core Business - Primary industry: Financial technology (fintech) / Consumer lending - Target customers: B2B – banks, credit unions, fintech lenders, and other financial service providers; also institutional investors (pension funds, sovereign wealth funds, asset managers) - Mission: "Deliver more financial opportunity to more people, more often" ## Products & Services - **Decline Monetization (Flagship)**: Automatically sends rejected loan applications to Pagaya’s network for a second look, enabling partners to approve customers they would otherwise decline without incremental risk. (SaaS/API) - **Dual Look**: Concurrent evaluation of applications with partners in real time to increase capture rates. (API) - **FastPass**: Removes verification friction for qualified borrowers to accelerate transactions. (API) - **First Look**: Routes designated application segments to Pagaya’s network before the partner reviews them. (API) - **Affiliate Optimizer Engine**: Enables partners to price and underwrite traffic from third-party affiliate channels via AI. (API) - **Direct Marketing Engine**: Uses Pagaya’s data network to help partners acquire new customers through email and direct mail. (API) - **Pagaya Intelligence**: Proprietary AI decision engine that processes applications in real time with zero latency. (Technology platform) Asset classes covered: Personal loans, auto loans, point-of-sale (POS) financing, and single-family rental (SFR) real estate. ## Market Standing - **Valuation/Market Cap**: Not directly available from provided sources; publicly traded on NASDAQ under ticker PGY (market cap fluctuates with market conditions). - **Key Metric**: Annual Revenue of $1.3 billion (2024, per LinkedIn estimate) / Total loan applications evaluated: **$3.6 trillion** (as of 2025 10-K) / Cumulative new credit generated: **$43 billion** (per website). - **Notable Investors/Partners**: Institutional investors including pension funds, sovereign wealth funds, and asset management firms; 30+ lending partners (banks and fintechs). - **Growth Signals**: Headcount grew to 518 employees as of December 2025 (up from ~400+ earlier); expanded into auto loans, POS, and SFR asset classes; processing scale creates a powerful data flywheel for AI improvement. ## Competitive Advantages - **AI-powered underwriting** trained on trillions of dollars in loan applications, providing superior accuracy and real-time adaptability. - **Decline monetization model** lets partners retain customers they would otherwise reject, with zero balance-sheet risk. - **Seamless API integration** with minimal latency, requiring limited upfront investment. - **Regulatory compliance** fully aligned with U.S. fair lending, data security, and risk management standards. - **Multi-product ecosystem** covering the full lending lifecycle (acquisition, application, point-of-sale) across multiple asset classes. ## Strategic Focus - Expand product suite beyond decline monetization into Dual Look, FastPass, Direct Marketing, and Affiliate Optimization. - Grow into new asset classes (auto, POS, SFR) and deepen partnerships with leading financial institutions. - Continue investing in AI and data science to maintain a competitive edge in credit evaluation. - Effective capital and risk management to support institutional investor relationships and fee-generating side of the business. ## Why Work Here - **Culture**: Team-oriented, entrepreneurial, and described as "curious builders" who take on inefficient systems. Core values emphasize innovation, collaboration, and impact. - **Work Model**: Hybrid/remote options – some roles listed as "US Remote" (e.g., Senior DevOps Engineer). Offices in New York (HQ) and Tel Aviv, Israel, with operations in Poland, Canada, and Portugal. - **Growth & Impact**: Rapidly growing public company with a mission to expand credit access. Employees work on cutting-edge AI, data science, and product development at scale. - **Engineering Culture**: Strong emphasis on data science, machine learning, and platform engineering. Open roles include Data Scientists, DevOps Engineers, Software Engineers, and Product Managers. - **Perks**: Competitive compensation and benefits; entrepreneurial environment with opportunities for ownership. ## Sources 1. [Pagaya Website](https://pagaya.com) 2. [Pagaya About](https://pagaya.com/about-us) 3. [Pagaya Careers](https://pagaya.com/careers) 4. [Pagaya LinkedIn](https://www.linkedin.com/company/pagaya) 5. 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