---
title: 'Senior Lead Technical Program Manager - Infrastructure at Klaviyo'
canonical: 'https://feeny.ai/job/senior-lead-technical-program-manager-infrastructure-klaviyo-san-francisco-8fgbjtafmmyr'
type: 'job'
last_seen: '2026-09-17'
---

# Senior Lead Technical Program Manager - Infrastructure at Klaviyo

- **Company:** Klaviyo
- **Location:** San Francisco, CA
- **Compensation:** $192k–$288k
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-17
- **Apply:** https://www.klaviyo.com/careers/jobs/7992869003?gh_jid=7992869003

## Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny.

Klaviyo's infrastructure is the foundation that every product, every customer, and every engineer depends on. In this role you will be the connective tissue between our Infrastructure organization and the rest of engineering, driving the rollout of critical, cross-cutting programs that affect how we build, operate, and secure our platform at scale.

You will juggle a high volume of parallel efforts across cloud infrastructure, FinOps, build systems, software migrations, security operations, and more, keeping each moving, supporting teams to be successful, and escalating quickly when capacity or priority decisions need to be made. This is not a role for someone who waits to be told what to do. It's a role for someone who drives.

## How you'll make a difference

- Own the rollout of infrastructure initiatives across engineering. Drive programs from planning through completion, coordinating across teams that don't report to you and don't always have capacity to prioritize infrastructure work. Keep things moving.
- Manage a high volume of concurrent efforts. At any given time you'll be tracking security operations improvements, FinOps initiatives, build system changes, software migrations, and other cross-cutting infrastructure programs simultaneously. Clear prioritization and status visibility are non-negotiable.
- Hold teams accountable and escalate when needed. You know how to build the relationships and create the visibility that keeps infrastructure work from getting deprioritized. When a team genuinely lacks capacity, you surface that quickly, bring the right people into the conversation, and get a trade-off decision made — not absorb the delay quietly.
- Develop a way to provide program health continuously. Establish and maintain clear, actionable reporting on the status of all infrastructure rollouts. Leadership should always know what's on track, what's at risk, and what decisions are needed from them.
- Partner with Infrastructure leadership on planning and prioritization. Work closely with engineering and SRE leadership to build and maintain a rolling roadmap, sequence work across teams, and ensure infrastructure investments align with engineering and business priorities.
- Define clear ways of working across teams. Create frameworks, templates, and coordination models that make it easier for infrastructure and product engineering teams to work together effectively. Build the playbook as you go.
- Develop deep technical fluency in the programs you own. You don't need to write the code, but you need to understand what's being built, why it matters, and what the technical risks are well enough to ask the right questions, identify blockers early, and represent the work credibly to engineering leadership.
- Drive automation and operational excellence. Challenge manual processes wherever you find them. Partner with infrastructure teams to identify opportunities to centralize and automate change rather than default to simply assigning out the same work to different teams.

## Who you are

- Technically fluent. You've worked closely with infrastructure, SRE, or platform engineering teams. You understand security operations, cloud infrastructure, CI/CD, and software migrations well enough to engage substantively, not just track status.
- A driver, not a facilitator. You move work forward. You follow up, push back, escalate, and hold people accountable, constructively, but consistently. You don't wait for the next meeting to surface a problem.
- Influential and relationship-driven. You know that infrastructure work gets done through trust, not authority. You build strong relationships across engineering teams, understand what motivates different stakeholders, and use that context to create alignment
- AI-first in how you work. You don't just talk about AI, you use it daily to move faster, work smarter, and do more with less. You bring that mindset to the teams you work with and actively look for opportunities to automate, accelerate, and improve how programs are run.
- Comfortable with high volume and ambiguity. You can manage many parallel workstreams without losing track of any of them, and you don't need a clean problem statement to get started.
- Clear and direct communicator. You tailor your message by audience, engineering teams need different information than engineering VPs, and you make it easy for leadership to understand status and make decisions quickly.
- Outcome-oriented. You measure success by realizing the impact and what improves, not by the quality of your tracking.

## Preferred experience (guidance, not gates)

- 8+ years of experience in technical program management within a fast-paced product engineering environment, ideally SaaS or high-growth tech.
- Demonstrated experience driving large-scale infrastructure rollouts across multiple engineering teams.
- Familiarity with cloud infrastructure, FinOps, security operations, and software migration programs.
- Strong fluency in tools such as Jira, Linear, Asana, or Smartsheet.
- Track record of managing competing priorities and delivering results without direct authority over engineering teams.

Nice to haves

- Experience in both infrastructure and product engineering contexts.
- Familiarity with FinOps frameworks and cloud cost optimization programs.
- Experience building or evolving TPM practices in a nascent or growing function.
- Hands-on with CI/CD tooling, build systems, or security compliance frameworks.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations: $192,000—$288,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our [Guidelines for using AI in the Klaviyo interview Process](https://www.klaviyo.com/careers/ai-guidance). For more information about how we process your personal data, see our [Job Applicant Privacy Notice](https://www.klaviyo.com/legal/job-applicant-privacy-notice).

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice [here](https://www.klaviyo.com/legal/job-applicant-privacy-notice) and [here](https://www.klaviyo.com/fr/legal/job-applicant-privacy-notice) (FR).

## About Klaviyo

## Company Overview
- **One-liner**: Klaviyo is an AI-first B2C CRM platform that unifies customer data, marketing automation, and analytics to help brands create personalized, revenue-driving customer experiences.
- **Entity Type**: Public (NYSE: KVYO)
- **Headquarters**: Boston, Massachusetts, USA (Global headquarters; also offices in San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris)
- **Founded**: 2012
- **Founders**: Andrew Bialecki and Ed Hallen

## Core Business
- **Primary industry**: Marketing technology / Customer Data Platform / B2C CRM
- **Target customers**: B2C brands (e.g., ecommerce, retail, consumer goods) – from SMB to enterprise; 193,000+ paying customers in 80+ countries
- **Mission or purpose**: “Empower creators and brands to own their growth” – built to solve the customer data problem and strengthen customer relationships.

## Products & Services
- **Klaviyo B2C CRM**: Unified platform combining customer data platform (CDP), marketing automation, analytics, and customer service into a single AI-first system.
- **Email Marketing**: Core channel for personalized, automated email campaigns.
- **SMS / RCS / WhatsApp / Mobile Push**: Omnichannel messaging with real-time triggers.
- **Klaviyo CDP**: Built-in customer data platform that unifies profiles from 350+ native integrations.
- **Reviews**: Product review and social proof functionality (launched 2023).
- **Marketing Attribution & Analytics**: Optimization and attribution tools (launched 2018).
- **Developer Tools**: APIs, webhooks, SDKs, warehouse syncs, and AI agent integrations (ChatGPT, Claude, MCP).

## Market Standing
- **Valuation/Market Cap**: Public company; latest market cap available from NYSE trading data (not provided in search results).
- **Key Metric**: Public company – refer to latest SEC filings (10-K/10-Q) for revenue and profitability. Private metrics: 193,000+ customers, 2,000+ employees, 7+ billion daily events processed.
- **Notable Investors/Partners**: Co-CEOs Andrew Bialecki and Chano Fernandez; strategic investors include Summit Partners and others (prior to IPO). Key integrations with Shopify, Salesforce, Meta, and 350+ other platforms.
- **Growth Signals**: Appointed Chano Fernández as co-CEO (January 2026); launched unified B2C CRM in 2025; 2,000+ employees worldwide; expanding into new channels (RCS, WhatsApp); strong AI-first positioning.

## Competitive Advantages
- **Data-first architecture**: Built on a flexible customer data platform that unifies data, analytics, and execution – no need for separate CDP or middleware.
- **AI-native**: AI is embedded in the product (AI agents, automated insights, one-click execution) and in the company culture (“AI is in our DNA”).
- **Scale and reliability**: Processes 7+ billion daily events; enterprise-grade security, uptime SLAs, and peak-season support (e.g., Black Friday/Cyber Monday).
- **Integration ecosystem**: 350+ pre-built integrations with major ecommerce, payment, CRM, and analytics tools.
- **Developer-friendly**: Full APIs, webhooks, SDKs, and agentic workflow connectors (MCP, Claude, ChatGPT).

## Strategic Focus
- **Unified B2C CRM**: Consolidating fragmented legacy stacks (CDP, marketing automation, service) into one platform.
- **AI-first product development**: Leveraging AI agents and machine learning to automate personalization and campaign execution.
- **International expansion**: Offices in Europe, Asia-Pacific, and Middle East (Singapore, Paris, Sydney).
- **Enterprise growth**: Targeting large brands with dedicated CSMs, compliance, and advanced security.
- **Talent and culture**: Hiring for “ambitious people” with emphasis on ownership, feedback, and meaningful challenges.

## Why Work Here
- **Culture**: Values-driven with a focus on “put customers first”, “stay hungry, stay humble”, “move fast, no shortcuts”, and “win together”. High agency and autonomy expected.
- **Hybrid/Remote**: Hybrid workspace model (offices in Boston, San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris). Flexible PTO, company-wide Recharge Days, and a fully paid sabbatical every five years.
- **Benefits**: Comprehensive health and wellness, financial benefits (retirement support, stock discounts), family care (parental leave), learning stipends, and mentorship.
- **Engineering culture**: “Be meticulous in your craft” – solving complex problems at scale, AI and ML teams shaping the future of customer connections. Strong emphasis on continuous learning and growth.
- **Diversity and inclusion**: Intentionally woven into team building, customer service, and product creation.

## Sources
1. [klaviyo.com/careers](https://www.klaviyo.com/careers)
2. [klaviyo.com/about](https://www.klaviyo.com/about)
3. [klaviyo.com](https://www.klaviyo.com/)
4. [indeed.com/cmp/Klaviyo/about](https://www.indeed.com/cmp/Klaviyo/about)
5. [builtin.com/company/klaviyo](https://builtin.com/company/klaviyo)

## Other roles at Klaviyo

- [Senior Director, ANZ Sales](https://feeny.ai/job/senior-director-anz-sales-klaviyo-sydney-r6s8bnt1fqzq) — Sydney, Australia
- [Senior Software Engineer - Identity and Access Management](https://feeny.ai/job/senior-software-engineer-identity-and-access-management-klaviyo-boston-njcxb9pgfvpr) — Boston, MA
- [Account Executive - Commercial (MEA)](https://feeny.ai/job/account-executive-commercial-mea-klaviyo-london-f8h0yhxn1sb3) — London, United Kingdom
- [Lead Software Engineer, CICD](https://feeny.ai/job/lead-software-engineer-cicd-klaviyo-boston-2a8pa2gncxfn) — Boston, MA
- [Outbound Business Development Representative - Italian Speaking](https://feeny.ai/job/outbound-business-development-representative-italian-speaking-klaviyo-dublin-t0hmc45g9nd1) — Dublin, Ireland
- [Staff Engineer, Applied AI (Customer Agent)](https://feeny.ai/job/staff-engineer-applied-ai-customer-agent-klaviyo-boston-50jek4bd5p4z) — Boston, MA
- [IT Systems Engineer](https://feeny.ai/job/it-systems-engineer-klaviyo-boston-a9sb6b71ev37) — Boston, MA
- [Senior IT Systems Engineer](https://feeny.ai/job/senior-it-systems-engineer-klaviyo-san-francisco-my4m8358zqpk) — San Francisco, CA
- [Senior IT Systems Engineer](https://feeny.ai/job/senior-it-systems-engineer-klaviyo-boston-fn8nhtsf1q9t) — Boston, MA
- [Senior Security Engineer - Detection & Response](https://feeny.ai/job/senior-security-engineer-detection-response-klaviyo-san-francisco-0pb2b6tp0hh5) — San Francisco, CA