---
title: 'Senior Leadership Training Manager at Saxbys'
canonical: 'https://feeny.ai/job/senior-leadership-training-manager-saxbys-philadelphia-17wkk7mtnca0'
type: 'job'
last_seen: '2026-10-25'
---

# Senior Leadership Training Manager at Saxbys

- **Company:** Saxbys
- **Location:** Philadelphia, PA
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/saxbys/jobs/8846073002

## Job description

Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 80% Travel

## ABOUT THE ROLE

Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken.

As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front. This is a hands-on, traveling role for someone who thrives on building people as much as building systems.

## WHAT YOU'LL OWN

- Development Pod Ownership: Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.
- Grand Opening Execution: Own the on-the-ground execution of Grand Opening plans, training delivery, and cafe set-up — bringing Saxbys culture and brand standards to life at every new cafe.
- Leadership Training Specialist Development: Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.
- SCEO Camp Execution: Partner with the Senior Operations Implementation Manager and L&D team to plan and execute SCEO Camps, from budget and travel logistics to on-the-ground delegation.
- Guest Recovery: Own day-to-day guest recovery ticket response and resolution through Zendesk, meeting 24-hour response standards while building your team's ability to handle it themselves.

## WHAT SUCCESS LOOKS LIKE

- 100% of Tier 1 cafes move to Tier 2 within 6 months
- Leadership Training Specialists promoted into New Market Leader or Area Operations Manager roles within 6–18 months
- 30% of each new cafe roster trained to Level 4 (Team Lead) within 2 weeks of opening
- 100% of Grand Opening milestones hit on schedule, every time
- 95%+ timely completion on Cafe-Level Training, with 95%+ satisfaction on the post-badge survey
- 100% of guest recovery tickets answered same-day, with 95% resolved within the 24-hour standard

## WHO YOU ARE

You're a people manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full-time team members, holding them accountable, and coaching them toward their next role. You've spent real time in four-wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure. You're a pattern-matcher and a root-cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again. Ideally you've also run large-scale trainings or events like Grand Openings or camps — the kind of experience that means you can walk onto a chaotic Grand Opening floor and bring order to it. Saxbys experience is a strong plus.

## WHAT'S REQUIRED

- Support, exhibit, and promote Saxbys' Mission and Core Values in all daily activities
- Ability to travel up to 80% of the time, with a valid driver's license and reliable transportation
- Flexible schedule, including early mornings, nights, and weekends
- Physical requirements: able to stand, walk, and smile for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps

## WHY SAXBYS

This isn't a desk job — it's the chance to be the person who sets the tone at every new Saxbys cafe and builds the next generation of Saxbys leaders, one Grand Opening at a time. Along with a $72,000 base salary, an annual bonus, and comprehensive benefits, you'll travel across our operating regions (up to 80% of the time) and see the direct impact of your work on cafes, teams, and Student CEOs across the network.

Ready to build something great? Apply today!

## About Saxbys

## Company Overview
- **One-liner**: Saxbys is a hospitality company disguised as an education company that operates student-run campus cafes through its Experiential Learning Platform®.
- **Entity Type**: Private (Venture-funded)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2005
- **Founders**: Nick Bayer

## Core Business
- **Primary industry**: Education / Hospitality (experiential learning & food & beverage)
- **Target customers**: B2B (colleges and universities), B2C (students and campus communities)
- **Mission statement**: “Make Life Better” by empowering the next generation of leaders and entrepreneurs through experiential learning. [saxbyscoffee.com](https://www.saxbyscoffee.com/our-mission/)

## Products & Services
- **Saxbys Cafes**: 30+ campus-based coffee shops that are entirely student-run, offering food, beverages, and catering. [linkedin.com](https://www.linkedin.com/company/saxbys)
- **Experiential Learning Platform (E.L.P.)®**: A paid, credit-bearing program where students serve as Student Cafe Executive Officers (SCEOs) and manage all aspects of a cafe, gaining real P&L responsibility. [saxbyscoffee.com](https://www.saxbyscoffee.com/the-saxbys-elp/)
- **Microcredentials / Badges**: Corporate microcredentials in fields like supply chain management, designed to supplement traditional classroom learning. [saxbyscoffee.com](https://www.saxbyscoffee.com/the-saxbys-elp/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue estimated at **$98.0M** (LinkedIn data, 2025/2026) | Total Funding: **$600K** (Venture round in December 2022). [linkedin.com](https://www.linkedin.com/company/saxbys)
- **Notable Investors/Partners**: Partners with leading universities (Drexel University, Temple University, University of Pittsburgh, etc.). Founder Nick Bayer is Entrepreneur in Residence at Cornell University and serves on multiple academic boards. [saxbyscoffee.com](https://www.saxbyscoffee.com/our-mission/)
- **Growth Signals**: 506 employees (+3.8% YoY), 30+ cafes nationwide, over 3,000 student leaders developed, served 9 million+ guests. Active job postings: 65. [linkedin.com](https://www.linkedin.com/company/saxbys)

## Competitive Advantages
- **Unique student-run model**: All cafes are 100% student-operated, providing a genuine experiential learning environment that differentiates Saxbys from traditional coffee chains.
- **Academic integration**: Students earn both wages and academic credit, with SCEOs graduating on time and reaching leadership roles 7x faster than the national average. [saxbyscoffee.com](https://www.saxbyscoffee.com/the-saxbys-elp/)
- **Strong university partnerships**: Long-term contracts with top universities create a moat against competitors.

## Strategic Focus
- **Expansion of the E.L.P.**: Scaling the experiential learning model to more campuses and developing microcredential programs.
- **Social impact**: Deepening community engagement and servant leadership as core to the brand.
- **Growth from within**: Prioritizing internal promotion and career development for team members. [saxbyscoffee.com](https://www.saxbyscoffee.com/careers/)

## Why Work Here
- **Culture**: Core values include “Embrace being O.D.D. (Outgoing, Detail-Oriented, Disciplined)” and “Servant Leadership.” Emphasis on entrepreneurial spirit and hustle. [saxbyscoffee.com](https://www.saxbyscoffee.com/careers/)
- **Career development**: Mentorship, hospitality training, and clear growth paths – “no ceiling on growth here.” Many roles are student-facing (SCEO, team member) with real business ownership.
- **Work environment**: Most roles are on-campus at partner universities; headquarters in Philadelphia. Hybrid/remote policy not specified but likely location-dependent.
- **Employee ratings**: 4.1/5 on LinkedIn (325 reviews) with high marks for culture (4.3) and work-life balance (4.2). [linkedin.com](https://www.linkedin.com/company/saxbys)

## Sources
1. [saxbyscoffee.com](https://www.saxbyscoffee.com/)
2. [saxbyscoffee.com (Our Mission)](https://www.saxbyscoffee.com/our-mission/)
3. [saxbyscoffee.com (E.L.P.)](https://www.saxbyscoffee.com/the-saxbys-elp/)
4. [saxbyscoffee.com (Careers)](https://www.saxbyscoffee.com/careers/)
5. [linkedin.com (Saxbys Company Profile)](https://www.linkedin.com/company/saxbys)

## Other roles at Saxbys

- [Team Member (RADFORD UNIVERSITY)](https://feeny.ai/job/team-member-radford-university-saxbys-radford-f61s81h06zgj) — Radford, VA
- [Architectural Designer](https://feeny.ai/job/architectural-designer-saxbys-philadelphia-mzed3vmecypa) — Philadelphia, PA
- [Student CEO (SCEO) - RADFORD UNIVERSITY](https://feeny.ai/job/student-ceo-sceo-radford-university-saxbys-radford-hfmgrn2gfymh) — Radford, VA
- [Senior Operations Implementation Manager](https://feeny.ai/job/senior-operations-implementation-manager-saxbys-philadelphia-mwc1s0hfqsfv) — Philadelphia, PA
- [Team Member (SIENA UNIVERSITY)](https://feeny.ai/job/team-member-siena-university-saxbys-loundonville-d77njdx02m9z) — Loundonville, NY
- [Student CEO (SCEO) - SIENA UNIVERSITY](https://feeny.ai/job/student-ceo-sceo-siena-university-saxbys-albany-m2st4r8wr743) — Albany, NY
- [Student CEO (SCEO) - VIRGINIA COMMONWEALTH UNIVERSITY](https://feeny.ai/job/student-ceo-sceo-virginia-commonwealth-university-saxbys-richmond-64jcwh2bqz0p) — Richmond, VA
- [Team Member (VIRGINIA COMMONWEALTH UNIVERSITY)](https://feeny.ai/job/team-member-virginia-commonwealth-university-saxbys-richmond-gyq993cdb1cj) — Richmond, VA
- [Team Member (UNIVERSITY AT ALBANY)](https://feeny.ai/job/team-member-university-at-albany-saxbys-albany-jkxzkn129vtq) — Albany, NY
- [Student CEO (SCEO) - UNIVERSITY AT ALBANY](https://feeny.ai/job/student-ceo-sceo-university-at-albany-saxbys-albany-z0akvg3cehqh) — Albany, NY