--- title: 'Senior Live Ops Specialist at VGW EU' canonical: 'https://feeny.ai/job/senior-live-ops-specialist-vgw-eu-krakow-6psegh3ftr5d' type: 'job' last_seen: '2026-10-18' --- # Senior Live Ops Specialist at VGW EU - **Company:** VGW EU - **Location:** Krakow, Poland - **Work type:** remote - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/vgw-eu/jobs/8894315002 ## Job description Senior Live Ops Specialist VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. We’re looking for an experienced Senior Live Ops Specialist to join our global Marketing team and drive our player engagement and loyalty strategy. In this role, you will help maintain an engaging onsite customer experience by coordinating the setup, testing, and delivery of timely, relevant messaging and centralized metagame features, working with the wider LiveOps team to build a high functioning integrated LiveOps ecosystem. As part of this role, you will be working closely with the marketing, product and analytics teams, ensuring that these features run smoothly and accurately to deliver an exceptional  and personalised experience to our players. Key responsibilities will include: - Owning the implementation, execution, and optimisation of Metagame features on Chumba Casino: including Quests, Loot Boxes, Free Spins, Lobby Management and other new and existing Mini Game offerings. - Using these Metagame features to reward loyalty and drive retention of our players as well providing timely insights on the performance of these efforts on retention. - Contributing to the strategisation, development and eventual optimisation of an integrated Live Operations ecosystem. - Assist our player facing teams in trouble shooting Live Operations escalations or issues when the Australian team is offline. - Mentor junior Live Ops team members (in the medium term), fostering a collaborative and high-performing work environment. What you will bring to the role: - 4+ Years experience in digital operations with gaming experience essential. - Experience in live operations, with a strong focus on driving monetisation and retention through live campaigns & optimisations. - Expertise in strategic planning with experience in schedule, budget and campaign management. - Analytical skills and experience with data analysis, statistics and experimentation methods including A/B testing. - Creative problem solver with a strong innovation mindset. - Sound understanding of performance metrics and player motivations. - Proficient in workflow and project management tools (e.g. Jira, Confluence, Asana, Slack, Office, GSuite) and customer engagement platforms. Bonus points for Braze. - Highly motivated, detail-oriented, and able to work effectively in a fast-paced, dynamic environment. - Experience in gaming loyalty is a bonus. ## About VGW VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. Our high-quality, acclaimed brands include Chumba Casino, Global Poker, LuckyLand Slots, which are enjoyed by millions of players in North America. Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes. At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience. Why VGW? At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits. It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team. Find out more at[www.vgw.co](http://www.vgw.co) ## #LI-OV1 #LI-Remote [Privacy Policy](https://www.vgw.co/wp-content/uploads/2025/04/241105-POL-VGW-Candidate-Privacy-Policy-FINAL-TEMPLATE-EU.docx.pdf) ## About VGW EU ## Company Overview - **One-liner**: VGW is an interactive entertainment company that pioneered free-to-play social games (Social Plus model), where players can enjoy games at no cost and enter sweepstakes for a chance to win real-world prizes. - **Entity Type**: Private (no disclosed funding rounds; self-funded or bootstrapped) - **Headquarters**: Perth, Australia (global entity); VGW EU operations are headquartered in Poland (Krakow/Warsaw offices) - **Founded**: 2010 - **Founders**: Laurence Escalante (Founder, Chairman & CEO) ## Core Business - **Primary industry**: Online social gaming (free-to-play games with sweepstakes promotions) - **Target customers**: B2C – players primarily in North America and other regulated markets; VGW EU serves the European region - **Mission**: "To make games that create exciting experiences for our players." Vision: "To be the biggest gaming company in the world." ## Products & Services - **Chumba Casino**: A free-to-play online social casino featuring slots, table games, and live dealer experiences. Players use virtual currency and can enter sweepstakes to win real prizes. - **Global Poker**: A free-to-play social poker platform offering casino-style poker games with sweepstakes prize opportunities. - **LuckyLand Slots**: A branded social slots platform providing free-to-play slot machines with sweepstakes promotions. All products follow the "Social Plus" freemium model – free to play with optional in-game purchases and sweepstakes entries. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Not publicly available – revenue not disclosed. The company is self-funded and profitable per industry speculation. - **Notable Investors/Partners**: No external investors publicly known. VGW has grown organically. - **Growth Signals**: Expanded from one brand (Chumba Casino) to multiple successful brands (Global Poker, LuckyLand Slots). The company has a global presence with offices in Australia, United States, Canada, Poland, and the UK. In 2025, LuckyLand Casino launched as a new platform reinforcing commitment to innovation. VGW established a dedicated EU entity with engineering hubs in Krakow and Warsaw, Poland. ## Competitive Advantages - **First-mover in "Social Plus" model**: Pioneered the freemium + sweepstakes format, creating a defensible niche between social casinos and real-money gambling. - **Strong regulatory compliance**: Adheres to strict policies on responsible social gameplay, data security, anti-money laundering, and fraud. - **Proprietary technology platform**: Built and scaled by an experienced engineering team, enabling rapid iteration and new brand launches. - **Brand portfolio**: Multiple trusted, high-engagement brands (Chumba Casino, Global Poker, LuckyLand Slots) capture diverse player segments. ## Strategic Focus - **Global expansion**: Extending the Social Plus model beyond North America into European markets (hence the VGW EU entity and Polish engineering hubs). - **Product innovation**: Continuing to develop immersive, safe, and entertaining free-to-play games while enhancing the player experience. - **Technology scaling**: Investing in engineering talent to build a world-class platform that can support millions of players across multiple brands and jurisdictions. ## Why Work Here - **Culture**: VGW emphasizes "Create together. Learn together. Win together." Values include "our players come first," integrity, and passion. - **Remote/Hybrid Policy**: The company offers flexibility and work-life balance; some roles may be office-based in locations like Krakow, Warsaw, Sydney, Perth, or North America. - **Growth Opportunities**: Strong focus on professional development, upskilling, and career progression. - **Perks**: Competitive remuneration, financial benefits, wellness programs, and diverse online/in-person social events. - **Engineering Culture**: With a CTO (Patrick Di Loreto) who holds a Master's in Software Engineering from University of Bologna and a background at Entain and IBM, the technology team is given autonomy to solve complex problems and build scalable systems. ## Sources 1. [vgw.co - Company page](https://www.vgw.co/company/) 2. [vgw.co - Main site](https://www.vgw.co/) 3. [Greenhouse - VGW EU jobs](https://job-boards.greenhouse.io/vgw-eu/jobs/8464468002) 4. 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