--- title: 'Senior Manager, Business Development at PolyAI' canonical: 'https://feeny.ai/job/senior-manager-business-development-polyai-united-states-jew3hy4t1fke' type: 'job' last_seen: '2026-09-23' --- # Senior Manager, Business Development at PolyAI - **Company:** PolyAI - **Location:** United States, Canada - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.eu.greenhouse.io/polyai/jobs/4979786101 ## About PolyAI ## Company Overview - **One-liner**: PolyAI builds enterprise-grade voice AI agents that handle complex customer conversations with lifelike, empathetic interaction at scale. - **Entity Type**: Private (Series D) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Headquarters**: London, United Kingdom (primary) with offices in San Mateo, CA; New York, NY; Belgrade, Serbia; and Vancouver, Canada [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Founded**: 2017 [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Founders**: Nikola Mrkšić (CEO), Shawn Wen (CTO), Eddy Su (SVP Engineering) [poly.ai/about](https://poly.ai/about) ## Core Business - **Primary industry**: Enterprise conversational AI / voice AI agents for customer service. - **Target customers**: B2B, enterprise (large brands in financial services, healthcare, consumer services, and other regulated industries) [poly.ai](https://poly.ai) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Mission/purpose**: “Make bad customer service a thing of the past” by enabling enterprises to deliver fast, empathetic, and scalable conversational experiences. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers) ## Products & Services - **[Agent Studio](https://poly.ai)**: A full‑stack platform for building, running, and governing dialog agents across voice and channels. Includes a no‑code Agent Builder for non‑technical teams and an ADK for developers. Agents are powered by PolyAI’s proprietary large‑language model, **Raven**, trained on 1B+ enterprise conversations. Supports compliance (SOC 2, HIPAA, GDPR, PCI DSS). [poly.ai](https://poly.ai) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed in available sources. - **Key Metric**: **Total funding of $204.5M** (Series D raised $86M ~6 months prior to mid‑2026) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Notable Investors/Partners**: Not listed in the provided search results; partnerships include major brands (customer logos not named but described as “world’s leading brands”). [poly.ai/about](https://poly.ai/about) - **Growth Signals**: - 0‑week deployment from kickoff to launch (fastest deployment claim). - Supports 40+ languages with native‑speaker quality. - Average containment rate of 90% (industry‑leading). - Over 100M calls handled across all industries. - 13 patents filed (3 most popular: AI, computational linguistics, machine learning). [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai) - Offices in 5 locations (London, San Mateo, New York, Belgrade, Vancouver) with 10 open roles as of mid‑2026. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai) ## Competitive Advantages - **Proprietary Raven model** trained on 1B+ enterprise conversations, yielding superior natural dialog understanding compared to bolted‑on voice‑to‑chat solutions. - **Full‑stack, dialog‑native runtime** designed specifically for enterprise customer engagement – not a chatbot with voice added later. - **Enterprise‑grade compliance** (SOC 2, HIPAA, GDPR, PCI DSS) built in by default. - **Fast deployment** (0‑week from kickoff to launch) and high containment rates (90% average). [poly.ai](https://poly.ai) [poly.ai/about](https://poly.ai/about) ## Strategic Focus - Expanding the **Agentic Dialog Platform** to enable every builder (from non‑technical teams to developers) to build, run, adapt, and govern dialog agents at enterprise scale. [poly.ai](https://poly.ai) - Targeting regulated verticals (financial services, healthcare) where compliance and brand consistency are critical. - Iterating on real‑time adaptation and governance features to maintain “relentless improvement” in conversational AI. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers) ## Why Work Here - **Culture**: Values include ownership, bias for action, disagree & commit, and relentless improvement. Emphasizes impact – “There is nothing more rewarding than having real people actually talk to the thing you’ve helped build.” [poly.ai/careers](https://poly.ai/careers) - **Remote/Hybrid**: Remote‑friendly with flexible options; offices available in London, San Mateo, New York, Belgrade, and Vancouver. Some roles require PST timezone alignment. [poly.ai/careers](https://poly.ai/careers) [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai) - **Perks**: Medical, dental, and mental healthcare for employees and family; share options plan; social budget for team activities; parental support; learning & leadership development. [poly.ai/careers](https://poly.ai/careers) ## Sources 1. [poly.ai](https://poly.ai) 2. [poly.ai/about](https://poly.ai/about) 3. [poly.ai/careers](https://poly.ai/careers) 4. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai) 5. [cbinsights.com](https://www.cbinsights.com/company/polyai) ## Other roles at PolyAI - [Field Marketing Manager (6 month contract)](https://feeny.ai/job/field-marketing-manager-6-month-contract-polyai-united-states-xg639pwtzg5g) — United States - [Senior Web Designer](https://feeny.ai/job/senior-web-designer-polyai-united-states-7v02dvp833g7) — United States, Canada - [Senior Manager, Business Development](https://feeny.ai/job/senior-manager-business-development-block-bay-area-ca-united-states-of-95dhpnedew9a) — Bay Area CA United States of, United States - [Senior Manager, Business Development](https://feeny.ai/job/senior-manager-business-development-twitch-new-york-wwcd4kgfn05b) — New York, NY - [Senior Manager, Business Development](https://feeny.ai/job/senior-manager-business-development-glg-sydney-7z02zcm9m6sc) — Sydney, Australia - [Senior Manager, Business Development](https://feeny.ai/job/senior-manager-business-development-twitch-san-francisco-sj3s9p6mdd41) — San Francisco, CA - [Senior Manager, Business Development](https://feeny.ai/job/senior-manager-business-development-zocdoc-new-york-5st6tp9100hd) — New York, NY - [Senior Manager, Business Development](https://feeny.ai/job/senior-manager-business-development-krafton-india-bengaluru-ejnw5z9845qk) — Bengaluru, India