---
title: 'Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) at Navan'
canonical: 'https://feeny.ai/job/senior-manager-client-experience-pre-sales-solutions-scoping-navan-united-states-e1t1rragxxvz'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) at Navan

- **Company:** Navan
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-08
- **Apply:** https://navan.com/careers/openings?gh_jid=8065373

## Job description

Navan’s Global Operations and Service (GO&S) organization is looking for a Senior Manager of Client Experience (Pre-Sales Solutions & Scoping) to architect the operational experiences our customers expect of Navan during the earliest stages of the commercial lifecycle. This role transforms the pre-sales operational footprint from a defensive gatekeeper into a proactive commercial driver, injecting elite service presence into active sales deals to win enterprise clients. This individual is a strategic thinker who is comfortable in selling both success and failure, enjoys developing relationships with cross-functional partners, and thrives on aligning internal and external stakeholders on innovative ways of working to deliver successful commercial outcomes and sustainable operational partnerships.

The primary duty of this position is to lead our pre-sales scoping engine, ensuring our stratified service delivery model (Core through Premier) matches our operational capabilities, accurately aligns with regional pricing models, and positions our AI-first capabilities as a core differentiator. This will require working closely with Global Operations, Product, Pricing, and Sales teams to ensure we ruthlessly simplify legacy service offerings into unified packages. Setting realistic expectations with commercial teams and enterprise prospects is critical in this role to eliminate onboarding drag. This role will also directly lead our new GOS "Sales Squad," personally interfacing with prospective customers during complex, late-stage sales cycles to showcase our redefined Five-Star Care and bring them along on the Travel Experience Journey.

In this role, you will work directly with Navan prospects and cross-functional executives to address complex scoping requirements and unique service asks. You will work both pre-emptively and proactively to identify and mitigate potential operational risks before contracts are signed, using a data-backed approach to find innovative operational solutions that protect margins without stalling deals.

## What You’ll Do

- Lead GOS Sales Squad Execution: Personally lead and deploy the GOS "Sales Squad" initiative, embedding operational experts directly into late-stage enterprise sales pitches and RFP responses to leverage our five-star care as a core competitive advantage.
- Drive Service Tier Unification: Partner with commercial pricing and strategy teams to conduct competitive service analyses, ruthlessly identifying and simplifying fractured, legacy service offerings into unified, high-value packages.
- Redefine the Service Bar: Partner with Product Marketing and Sales Enablement to translate our streamlined service configurations into value-driven commercial narratives that resonate with C-suite champions and executive assistants.
- Conduct Strategic Commercial Consultations: Align operational delivery packages with regional pricing structures, ensuring Sales accurately represents our automated AVA capabilities alongside premium human support options.
- Execute Collaborative Guardrail Enforcement: Maintain a rigorous, data-backed approach to custom scoping requests, working collaboratively with Sales leadership to co-author creative operational solutions that protect margins and scale effectively.
- Build Strategic Alliances: Forge deep, trusting relationships and alignment across commercial teams and Global Operations and Services to ensure the prospective Customer Experience is top of mind.
- Serve as the Commercial Liaison: Act as the definitive operational liaison between GO&S and the Sales organization, regularly attending commercial pipeline reviews as the unequivocal source of truth for support capabilities.
- Enforce Scoping Integrity: Create process and operational checkpoints within the pre-sales pipeline to eliminate scoping errors, misaligned verbal promises, and premature tier commitments.
- Standardize Operational Collateral: Partner with Enablement to maintain and publish clean pre-sales operational collateral, capability matrices, and standard SLA decks used during high-visibility customer presentations.
- Govern Pre-Sales Metrics: Track and report on key operational health indicators for pre-sales deal quality, scoping compliance, and pipeline velocity, utilizing metrics to drive data-backed commercial decisions.

## What We’re Looking For

- Proven Operational Background: 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, preferably within SaaS or corporate travel ecosystems.
- Cross-Functional Diplomat: Strong background working alongside high-velocity commercial teams and successfully navigating multi-regional internal organizations to protect operational boundaries while accelerating deals.
- Masterful Communicator: Strong interpersonal, communication, negotiation, and relationship-building skills, with a proven ability to confidently manage high-stakes commercial discussions and turn technical parameters into compelling stories.
- Critical Problem Solver: The ability to operate with high integrity, critical and independent thinking skills, sound judgment, and the courage to enforce operational guardrails in a revenue-driven environment.
- Analytical & Capacity Modeling Aptitude: Strong analytical skills with the ability to work with historical support data, AI automation metrics, and capacity modeling to validate custom pre-sales configurations.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

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