---
title: 'Senior Manager, Client Learning & Adoption (R-19798) at Dun & Bradstreet'
canonical: 'https://feeny.ai/job/senior-manager-client-learning-adoption-r-19798-dun-bradstreet-jacksonville-5sjw1yx1zdz7'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Manager, Client Learning & Adoption (R-19798) at Dun & Bradstreet

- **Company:** Dun & Bradstreet
- **Location:** Jacksonville, FL
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/dnb/8d75a91f-f267-439d-8386-f52f85903fb6

## Job description

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Senior Manager, Client Learning & Adoption is responsible for leading a global team that designs, delivers, and scales client learning, adoption, and enablement programs that help customers realize value from Dun & Bradstreet solutions. This role supports the evolution of the Client Learning & Adoption function to align with Dun & Bradstreet's digital-first customer strategy, including workflow-integrated, self-service, and AI-enabled experiences. This role partners closely with Customer Success, Product, Sales, Onboarding, Marketing, Customer Service, and Change Management stakeholders to deliver scalable learning pathways, certification programs, localized content, and adoption initiatives that improve customer engagement, product utilization, and business outcomes. This role also supports customer and frontline team enablement associated with major customer-facing initiatives and platform enhancements.

Key Responsibilities:

- Lead the evolution of the Client Learning & Adoption function, expanding team capabilities and scalable adoption programs that support Dun & Bradstreet's digital-first customer strategy.
- Manage and develop a global team responsible for client learning, onboarding, adoption, enablement, certification, and customer education programs.
- Support and execute learning and adoption strategies that help customers realize value from digital, workflow-integrated, and AI-enabled solutions.
- Design, implement, and optimize learning management systems, structured learning pathways, certification programs, and scalable educational experiences.
- Partner with Change Management and Communications leaders to support the client and Customer Success enablement components of major customer-facing initiatives, ensuring customers and frontline teams have the learning resources and adoption support needed for successful adoption.
- Support the global transition to a unified client experience by aligning learning content, adoption resources, and enablement programs across platforms and regions.
- Develop and deliver global learning content in localized languages and formats to provide consistent, high-quality education at scale.
- Partner with Customer Success leaders to identify adoption barriers, learning opportunities, and enablement needs that improve customer outcomes, product utilization, and value realization.
- Establish and monitor adoption success metrics including product utilization, learning engagement, certification completion, and customer adoption outcomes.
- Leverage adoption, engagement, workflow, and learning analytics to evaluate program effectiveness and drive continuous improvement.
- Develop scalable self-service adoption models including customer communities, knowledge assets, digital learning experiences, and enablement resources.
- Evaluate and implement AI-enabled learning experiences, digital assistants, guided workflows, and automation capabilities that improve customer engagement and scalability.
- Build strong partnerships across Customer Success, Sales, Product, Marketing, Customer Service, Enablement, and other key stakeholder groups.
- Coach and develop employees, fostering capabilities in digital learning, adoption strategy, localization, analytics, operational excellence, and customer enablement.
- Monitor team performance against service, quality, adoption, customer satisfaction, and operational objectives.
- Additional duties as assigned.

Skills and/or Certifications:

- Bachelor's degree in Business, Education, Customer Success, Communications, Organizational Development, Marketing, or a related discipline required

- 8+ years of experience in customer success, customer education, enablement, learning and development, consulting, operations, or related customer-facing functions.

- At least 5 years of people leadership experience managing teams in a dynamic, matrixed environment.

- Experience designing and scaling client learning programs, learning pathways, certification frameworks, or adoption initiatives.

- Strong understanding of learning management systems, digital learning platforms, and customer enablement methodologies.

- Experience using customer adoption, engagement, product usage, or learning analytics to drive measurable business outcomes.

- Strong stakeholder management skills with the ability to influence cross-functional teams and drive alignment across global organizations.

- Experience supporting large-scale customer-facing initiatives, platform changes, or adoption programs through learning and enablement strategies.

- Strong project management, organizational, and operational execution skills.

- Experience with customer success platforms, CRM tools, customer communities, digital adoption, or self-service education programs is preferred.

- Experience leveraging AI-enabled learning, automation, or digital adoption technologies is preferred.

- Strong written, verbal, presentation, and communication skills.

- Proficiency in Microsoft Office Suite skills

- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

- Where applicable, fluency in English and languages relevant to the working market.

Education:

- Bachelor's Degree - Required
- Master’s Degree - Preferred

## Benefits We Offer

- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

## About Dun & Bradstreet

## Company Overview
- **One-liner**: Dun & Bradstreet provides business decisioning data, analytics, and a global identity layer (the D-U-N‑S Number) to help companies manage risk, accelerate growth, and operationalize trusted context across sales, finance, compliance, and supply chains.
- **Entity Type**: Public (NYSE: DNB)
- **Headquarters**: Jacksonville, Florida, USA
- **Founded**: 1841
- **Founders**: Not publicly available (historical formation through mergers of Lewis Tappan’s Mercantile Agency and R.G. Dun & Co.)

## Core Business
- **Primary industries**: Information Services, Business Data & Analytics, Credit Risk, Compliance, Supply Chain Management
- **Target customers**: B2B – enterprises, SMBs, financial institutions, government agencies, procurement and risk teams
- **Mission / purpose**: “Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity.” [dnb.com](https://www.dnb.com/en-us/?cachebust=0.17253344090823353)

## Products & Services
- **D&B Data Cloud**: A governed foundation of verified business identity and continuously updated context, used to enrich CRM, ERP, and AI workflows.
- **D-U-N-S® Number**: A free, globally recognized unique business identifier that establishes a credit profile and unlocks access to suppliers, lenders, and government contracts.
- **D&B Commercial Graph**: A governed data layer delivering traceable, auditable business context for analytics and AI.
- **D&B AI Connectors**: Pre-built integrations that deliver decision-ready business insight into Salesforce, SAP, and other enterprise tools.
- **D&B MCP Server**: Enables AI agents to connect directly to governed business insight for auditability and reliable execution.
- **Risk & Compliance Solutions**: Third-party onboarding, monitoring, and enhanced due diligence.
- **Sales & Marketing Solutions**: Account-based data, lead scoring, and territory insights.
- **Finance Solutions**: Credit risk assessment, cash flow optimization, and financial signals.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed in search results (publicly traded on NYSE; market cap can be looked up but not provided in the retrieved data).
- **Key Metric**: Annual revenue of **$2.4B** (latest full fiscal year). Q2 FY2025 (ended June 30, 2025) revenue was **$585.2M** with a net loss of **$33.7M**. [linkedin.com](https://www.linkedin.com/company/dun-&-bradstreet)
- **Notable Investors / Partners**: Parent company **Clearlake Capital Group, L.P.** (majority shareholder). Other institutional investors not listed in the search results.
- **Growth Signals**:
  - Headcount: **4,130 employees** (monthly growth +0.2%)
  - Active job postings: **87** (monthly growth +20.8%, quarterly growth +67.3%)
  - Operating in 28 countries, with data covering many more.
  - Recent emphasis on AI connectors and the MCP server to embed verified business context into agentic workflows.

## Competitive Advantages
- **Persistent Identity (D-U-N-S Number)**: A unique, globally recognized business identifier that provides a single source of truth across systems and use cases, creating a strong switching cost.
- **Longevity & Breadth**: Founded in 1841, the company has accumulated decades of business data and relationships, making it one of the most comprehensive business intelligence providers.
- **Governance & Traceability**: Unlike generic data lakes, the D&B Commercial Graph is designed for auditability, compliance, and AI readiness – a differentiator in regulated industries.
- **Wide Ecosystem Integration**: Native connectors to major platforms (Salesforce, SAP, Tableau, etc.) reduce friction for enterprise adoption.

## Strategic Focus
- **AI as a Context Layer**: Position “verified business context” as the missing link for enterprise AI success, emphasizing governed, traceable data over fragmented inputs.
- **Product Innovation**: Continued development of the MCP Server and AI connectors to enable agentic workflows in procurement, compliance, and sales.
- **Risk & Compliance Expansion**: Deepening capabilities in third-party risk management and enhanced due diligence to meet rising regulatory demands.
- **Data Modernization**: Investing in cloud-native infrastructure and real-time data updates to stay ahead of competitors like Experian and Moody’s.

## Why Work Here
- **Culture & Rating**: Employer rating of **3.8/5** (2,861 reviews on LinkedIn) with strong marks for work-life balance (4.0) and culture (3.7). Compensation scores 3.6 and career development 3.6. [linkedin.com](https://www.linkedin.com/company/dun-&-bradstreet)
- **Work Model**: **Hybrid** – employees typically work on-site **2 days a week** at their Jacksonville HQ or one of 32 global offices. [builtin.com](https://builtin.com/company/dun-bradstreet)
- **Notable Perks**:
  - Performance bonuses and employee discounts
  - Adoption assistance, generous parental leave, and family medical leave
  - Dental, health, and FSA benefits
  - Job training, conferences, and customized development tracks
  - Diverse workforce: talent sourced from top companies (IBM, Oracle, Cognizant, Deloitte, etc.)
- **Technical Environment**: Engineering teams work on large-scale data platforms, AI/ML models, and data pipelines. Open roles include Data Scientists, AI Security Engineers, and Principal Systems Engineers.

## Sources
1. [dnb.com – Company Overview](https://www.dnb.com/en-us/?cachebust=0.17253344090823353)
2. [dnb.com – Careers](https://www.dnb.com/en-us/about/careers.html)
3. [jobs.lever.co – Open Positions](https://jobs.lever.co/dnb)
4. [linkedin.com – Company Profile](https://www.linkedin.com/company/dun-&-bradstreet)
5. [builtin.com – Culture & Perks](https://builtin.com/company/dun-bradstreet)

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