---
title: 'Senior Manager, Cloud Infrastructure at UJET'
canonical: 'https://feeny.ai/job/senior-manager-cloud-infrastructure-ujet-united-states-s9pqbkyb5h4w'
type: 'job'
last_seen: '2026-11-03'
---

# Senior Manager, Cloud Infrastructure at UJET

- **Company:** UJET
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-02-23
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/ujet/jobs/4664987005

## Job description

## About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at [www.ujet.cx](http://www.ujet.cx/).

The Opportunity

Lead the team responsible for the production GCP and Kubernetes infrastructure powering our cloud-native SaaS platform.

The Cloud Infrastructure team owns the cloud environment that powers our products, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, observability foundations, IAM and secrets, infrastructure security primitives, and cloud cost optimization.

As Senior Manager, Cloud Infrastructure, you will lead experienced infrastructure engineers, set technical strategy and execution priorities, and own the reliability, security, scalability, and cost efficiency of our underlying cloud environment. You will turn complex infrastructure challenges into clear plans, safe changes, and measurable outcomes.

This is a technical engineering leadership role for someone who has personally built, operated, and troubleshot production cloud infrastructure, including Kubernetes clusters, not just deployed applications into existing clusters. You will not implement every Terraform module or resolve every incident yourself, but you must have the depth to guide senior and staff engineers, question designs, and lead decisions during complex infrastructure failures.

## Responsibilities

- Hire, coach, develop, and retain a high-performing team of senior and staff infrastructure engineers; set clear priorities, ownership, expectations, and delivery accountability.
- Own the strategy and evolution of the cloud environment, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, and shared infrastructure services.
- Provide technical direction for GCP organization and project architecture, shared networking, VPCs, subnets, firewall rules, routing, Cloud NAT, Cloud DNS, load balancing, IAM, and service connectivity.
- Own the technical strategy and operational standards for production Kubernetes/GKE clusters, including provisioning, control-plane and node lifecycle, networking, scheduling, autoscaling, capacity, upgrades, and cluster-level troubleshooting.
- Set engineering standards for Terraform modules, remote state, Git-based reviews, automated validation, infrastructure provisioning, change safety, and reusable infrastructure patterns.
- Establish and evolve infrastructure security foundations including IAM, service accounts, secrets management, network controls, and other cloud security primitives.
- Ensure teams have strong foundational observability capabilities, including metrics, logging, tracing, and infrastructure monitoring.
- Drive cloud cost efficiency through architecture, capacity planning, resource optimization, and visibility into infrastructure spend.
- Lead major GKE, Kubernetes, networking, and cloud infrastructure upgrades or migrations with explicit plans for testing, compatibility, staged rollout, rollback, blast-radius reduction, and operational readiness.
- Define measurable outcomes for cluster health, upgrade currency, infrastructure reliability, provisioning quality, operational toil, security posture, capacity, and cloud spend; use them to prioritize improvements.
- Partner closely with Platform Engineering, SRE, Security, and application engineering teams to establish clear ownership boundaries and provide infrastructure that enables teams to operate effectively.
- Develop senior and staff engineers, providing technical coaching, career development, and opportunities for increased ownership and influence.
- Build a culture of systematic debugging, strong design reviews, incident learning, operational ownership, pragmatic decision-making, and continuous improvement.

What This Team Owns

Cloud Infrastructure owns the foundational environment the company runs on, including:

- GCP organization and project structure
- Cloud networking, VPCs, load balancers, routing, and DNS
- Production Kubernetes/GKE cluster architecture, operation, troubleshooting, and lifecycle
- Terraform frameworks, modules, state, automation, and infrastructure provisioning
- Base infrastructure observability and telemetry
- IAM and service accounts
- Secrets infrastructure
- Infrastructure security primitives
- Cloud capacity and cost optimization
- Infrastructure upgrades and lifecycle management

The team does not own the applications running in that environment. Application reliability, application deployment workflows, developer tooling, and CI/CD are owned by adjacent engineering teams.

## Requirements

- 8+ years of professional engineering experience in cloud infrastructure, systems engineering, infrastructure platform engineering, SRE, or related disciplines, including substantial direct production infrastructure ownership.
- 3+ years of people management experience, including hiring, coaching, performance management, and leading senior-level infrastructure engineers.
- Demonstrated hands-on experience designing, provisioning, operating, and troubleshooting production public-cloud infrastructure; substantial GCP experience strongly preferred.
- Deep working knowledge of cloud networking, including VPCs, subnets, routing, firewalls, NAT, DNS, load balancing, service connectivity, TCP/IP, HTTP(S), and TLS.
- Direct production experience administering and troubleshooting Kubernetes clusters, preferably GKE, with understanding of control planes, worker nodes, scheduling, services, ingress, networking, DNS, storage, resource pressure, node pools, and upgrades. Experience limited to deploying applications into Kubernetes is insufficient.
- Significant hands-on Terraform experience, including reusable modules, remote state, automation, Git-based workflows, and safe review and deployment of infrastructure changes.
- Experience designing and operating highly available, scalable production infrastructure.
- Strong understanding of cloud security fundamentals including IAM, service accounts, secrets management, and infrastructure security controls.
- Experience leading complex infrastructure migrations, upgrades, or architectural changes with significant potential blast radius.
- Excellent systems and production troubleshooting judgment across Kubernetes, Linux, networking, DNS, and cloud services; ability to lead teams through difficult root-cause investigations.
- Demonstrated ability to make pragmatic technical tradeoffs across reliability, scalability, security, engineering velocity, and cost.
- Demonstrated success recruiting, developing, evaluating, and retaining strong infrastructure engineers while delegating meaningful technical ownership.
- Ability to provide technical leadership to senior and staff-level engineers without needing to personally own every implementation detail.
- Strong written and verbal communication skills and the ability to work effectively across engineering, security, product, and executive stakeholders.

## Preferred Qualifications

- Experience leading teams responsible for large-scale, multi-cluster or multi-region GKE/Kubernetes environments.
- Experience designing reusable Terraform frameworks and infrastructure standards used across multiple engineering teams.
- Experience with Prometheus, Grafana, centralized logging, infrastructure alerting, tracing, and observability standards.
- Experience driving meaningful cloud cost optimization initiatives.
- Experience operating infrastructure for SaaS platforms with high availability and scalability requirements.
- Experience working in environments with strong security and compliance requirements.
- Experience helping define clear organizational boundaries between Cloud Infrastructure, Platform Engineering, SRE, Security, and application engineering.

What Success Looks Like

You will build a Cloud Infrastructure organization that senior engineers respect and application teams trust.

Production GKE clusters and GCP networking are resilient, observable, and consistently maintained. Terraform changes are repeatable and reviewed. Major upgrades are planned and executed with controlled risk. Incidents lead to durable fixes. Cloud capacity and spending are understood and managed. Senior and staff engineers operate with autonomy, clear accountability, and strong technical guidance.

Most importantly, Cloud Infrastructure provides a stable, secure, and well-automated foundation so product teams can move quickly without needing to become experts in the underlying cloud environment.

Annual US Hiring Range: $170,000 - $190,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

#LI-Remote

Why UJET?

- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

AI Use in Our Hiring Process

UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.

Reasonable Accommodation

If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact peopleteam@ujet.cx.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.

## About UJET

## Company Overview
- **One-liner**: UJET is an AI-powered, cloud-native Contact Center as a Service (CCaaS) platform that unifies voice, digital, and self-service channels to deliver modern, secure customer experiences.
- **Entity Type**: Private (Series B; total funding of $176.6M across 4 rounds [LinkedIn](https://www.linkedin.com/company/ujetcx))
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015
- **Founders**: Anand Janefalkar [careers page](https://click.ujet.co/careers)

## Core Business
- **Primary industry**: Cloud Contact Center Software (CCaaS), AI-powered Customer Experience (CX)
- **Target customers**: B2B – enterprises and mid-market organizations across North America, EMEA, and APAC
- **Mission / purpose**: “Redefining contact centers with an AI-powered, cloud-native platform designed for the future” – empowering agents and optimizing customer journeys while protecting data privacy [careers page](https://click.ujet.co/careers)

## Products & Services
- **UJET Platform (CCaaS + WFM)**: Unified contact center solution integrating voice, chat, mobile in-app support, and SMS – with AI-driven routing, unified agent desktop, real-time supervisor tools, and workforce management. CRM-first architecture that stores no PII [ujet.cx](https://ujet.cx/).
- **Spiral by UJET (Conversational Analytics)**: AI agent that analyzes 100% of conversations (voice, chat, email) to auto-generate taxonomies, surface root causes, detect emerging issues, and recommend agent best practices [ujet.cx](https://ujet.cx/).
- **AXO (Agentic Experience Orchestration)**: Persistent AI layer that integrates enterprise data and systems, providing next-best-action guidance, real-time coaching, and automated workflow execution [ujet.cx](https://ujet.cx/).
- **AI Virtual Agents & Agent Assist**: Generative AI virtual agents for self-service with context-preserving escalation; real-time agent assist with suggested responses and coaching [ujet.cx](https://ujet.cx/).
- **Integrations**: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs; partnership ecosystem for WEM, outbound dialing, quality management, and BI [ujet.cx](https://ujet.cx/).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue reported as $4.1M on LinkedIn; total funding $176.6M (Series B led by Citi Ventures with returning investors Kleiner Perkins and DCM, plus later investment from Google Ventures) [LinkedIn](https://www.linkedin.com/company/ujetcx), [careers page](https://click.ujet.co/careers)
- **Notable Investors**: Citi Ventures, Kleiner Perkins, DCM, Google Ventures [careers page](https://click.ujet.co/careers)
- **Growth Signals**:
  - Headcount of 207 employees (+8% YoY) [LinkedIn](https://www.linkedin.com/company/ujetcx)
  - Scalable the largest single-tenant cloud instance to 28k users in three weeks [careers page](https://click.ujet.co/careers)
  - Expanded Google Cloud partnership to build AI-powered CCaaS on GCP with Vertex AI & CCAI [careers page](https://click.ujet.co/careers)
  - Acquired Spiral to become an AI-first company [careers page](https://click.ujet.co/careers)
  - Recognized as G2 Leader (Winter 2026), Best Usability (Fall 2025), and Users Love Us multiple years [careers page](https://click.ujet.co/careers)

## Competitive Advantages
- **CRM-first, PII-free architecture**: No PII stored, differentiating on security and compliance (SOC 2, HIPAA, PCI) – “Security built into our DNA” [ujet.cx](https://ujet.cx/).
- **100% conversation analysis** with autonomous taxonomy generation (vs. industry-standard 3-5% sampling) [ujet.cx](https://ujet.cx/).
- **Multi-modal, mobile-native support**: In-app voice, video, screen sharing, and biometric authentication – built for the smartphone era [ujet.cx](https://ujet.cx/).
- **Scalability & reliability**: Proven ability to deploy the world’s largest single-tenant cloud instance rapidly [careers page](https://click.ujet.co/careers).

## Strategic Focus
- **AI-first transformation**: Deep integration of generative AI (via Spiral acquisition and Google Cloud partnership) across all platform layers – virtual agents, agent assist, and analytics [careers page](https://click.ujet.co/careers).
- **Ecosystem expansion**: Partnerships with Avant, Intelisys, Telarus to reach mainstream contact center market; deep Google Cloud collaboration [careers page](https://click.ujet.co/careers).
- **Global growth**: Operations in 16 countries including Portugal, South Korea, Bangladesh, Ireland, Philippines, with offices in San Francisco, Austin, London, Seoul, and Porto [LinkedIn](https://www.linkedin.com/company/ujetcx), [Built In](https://builtin.com/company/ujetcx).

## Why Work Here
- **Culture**: “Ideas move fast, egos stay small” – collaborative, innovation-driven, and customer-focused environment [careers page](https://click.ujet.co/careers).
- **Remote-first**: Global remote-first team with optional in-person hub spaces in San Francisco, Austin, Los Angeles, London, Seoul, and Porto [careers page](https://click.ujet.co/careers), [Built In](https://builtin.com/company/ujetcx).
- **Compensation & benefits**: Competitive salary, equity, 401K, rich medical/dental/vision plans, 12 weeks paid parental leave, flexible discretionary time off, fertility benefits, mobile phone discount [careers page](https://click.ujet.co/careers), [Built In](https://builtin.com/company/ujetcx).
- **Engineering culture**: “Impact, Rewarded” – emphasis on building technology that strengthens customer-business connections; open roles include AI Software Engineer, Senior Manager Core Infrastructure, Senior Site Reliability Engineer [Greenhouse](http://job-boards.greenhouse.io/ujet).

## Sources
1. [ujet.cx](https://ujet.cx/)
2. [careers page](https://click.ujet.co/careers)
3. [Greenhouse jobs](http://job-boards.greenhouse.io/ujet)
4. [LinkedIn](https://www.linkedin.com/company/ujetcx)
5. [Built In](https://builtin.com/company/ujetcx)

## Other roles at UJET

- [Senior Software Engineer - Fullstack](https://feeny.ai/job/senior-software-engineer-fullstack-ujet-porto-yst34qzb4dxd) — Porto, Portugal
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-ujet-canada-gjxnc4msyqqb) — Canada
- [Data Engineer](https://feeny.ai/job/data-engineer-ujet-united-states-sx1xpvcd6b5t) — United States
- [Customer Support Engineer (CSE)](https://feeny.ai/job/customer-support-engineer-cse-ujet-philippines-d2zt0q46ft7m) — Philippines
- [Customer Support Engineer (CSE)](https://feeny.ai/job/customer-support-engineer-cse-ujet-porto-hxed7hajtv3g) — Porto, Portugal
- [Senior Cloud Infrastructure Engineer](https://feeny.ai/job/senior-cloud-infrastructure-engineer-ujet-united-states-pxndevxyebdk) — United States
- [Senior Site Reliability Engineer (SRE)](https://feeny.ai/job/senior-site-reliability-engineer-sre-ujet-seoul-8fhg3k83rc36) — Seoul, South Korea
- [General Application](https://feeny.ai/job/general-application-ujet-austin-eqfdtxr7m896) — Austin, TX / Los Angeles, CA / Porto, Portugal / Canada / United States / San Francisco, CA / Seoul, South Korea