--- title: 'Senior Manager, Collections at LemFi' canonical: 'https://feeny.ai/job/senior-manager-collections-lemfi-london-5smcggracvg0' type: 'job' last_seen: '2026-09-07' --- # Senior Manager, Collections at LemFi - **Company:** LemFi - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/lemfi/e067e896-7d27-4d05-a456-298b6d371f25 ## Job description LemFi (Series B) is building the go-to financial app for the Global South. Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live. What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth. With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity. LemFi is building the financial infrastructure for the world's migrants and underserved communities, and credit is one of our fastest-growing bets. As Collections Manager you will sit at the intersection of strategy and operations, designing the frameworks that determine how we recover debt fairly and efficiently, then rolling your sleeves up to make sure those frameworks actually work in the field. This is a backfill at a senior level, which means the foundations exist but the ceiling is high. You will own the collections function end-to-end, shape policy, lead a team, and report into senior leadership. The right person is equally comfortable in a board-level conversation about risk appetite and on the floor diagnosing why a workflow is breaking. If you thrive only at one end of that spectrum, this is not the role for you. ## WHAT YOU'LL BUILD AND OWN Design and continuously refine the end-to-end collections strategy across all product lines, balancing recovery rates with a genuinely customer-first approach. Set and own portfolio-level targets (roll rates, recovery rates, cure rates, cost per recovery) and hold the team accountable to them through clear, data-driven governance. Build and iterate operational playbooks for each stage of the collections journey, from early arrears contact through to legal escalation, using AI tools to accelerate cycle times and personalise outreach. Lead, coach and grow a collections team, creating clear prioritisation frameworks so the right problems get worked first and critical tasks never fall through the cracks. Work cross-functionally with Product, Engineering, Legal and Finance to embed collections logic into product decisions and ensure regulatory compliance across every market we operate in. Identify and integrate third-party debt collection agencies, legal partners and credit bureaus where appropriate, managing those relationships for performance and conduct. Report portfolio health and strategic recommendations to senior leadership in plain language, turning data into decisions rather than decks for their own sake. ## YOUR EXPERIENCE Significant experience in consumer (B2C) collections or credit risk. Proven track record spanning both strategy design and hands-on operational delivery, not just one or the other. Experience managing or building a collections team, with clear examples of setting priorities, developing people and holding performance to account. Working knowledge of FCA CONC 7 (Arrears, Default and Recovery) and Consumer Duty obligations is required, you should be able to speak fluently to how these shape treatment paths, forbearance, and vulnerable customer handling, not just cite them. Demonstrable ability to use data to diagnose portfolio problems, model scenarios and drive decisions, comfortable with SQL, BI tools or equivalent, and willing to bring AI into your workflow. Experience working in a high-growth or fast-moving environment where processes were incomplete and you had to build as you flew. Strong judgement about what to prioritise: able to distinguish between the problems that matter today and the noise, and able to instil that discipline in a team. ## NICE TO HAVE Experience across multiple geographies or emerging markets, particularly in Africa, South Asia or the diaspora corridor. Background in a fintech, neobank or digital lender where collections was built from a relatively early stage. Familiarity with collections-specific tooling (e.g. collections management systems, dialler platforms, predictive scoring models). WHY JOIN LEMFI? Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this. At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions. You can connect with us on LinkedIn https://www.linkedin.com/company/lemfi/ and Instagram https://www.instagram.com/uselemfi/ and if you haven't already, download the app on the App Store https://apps.apple.com/gb/app/lemfi/id1533066809 or Google Play https://play.google.com/store/apps/details?hl=en&id=com.lemonadeFinance.android. ## About LemFi ## Company Overview - **One-liner**: LemFi is a financial technology company that provides multi-currency wallets and international payment services tailored for immigrants and the Global South. - **Entity Type**: Private (Venture Capital-Backed) - **Headquarters**: Toronto, Canada (also has offices in Oakland, California and London, UK) - **Founded**: 2020 - **Founders**: Not publicly listed on the main company page, but former known as Lemonade Finance. ## Core Business - Primary industry: Financial Services / FinTech (International Payments and Remittances) - Target customers: B2C — primarily immigrants and diaspora communities, with a focus on serving the Global South. They also offer B2B capabilities for international payment needs. - Mission/Purpose: *"To improve the financial life of the next generation of immigrants."* The company focuses on solving the financial hurdles people face when moving to a new country. ## Products & Services - **International Money Transfer**: Send money to 30+ countries with zero transfer fees and competitive exchange rates. - **Multi-Currency Wallet**: Open and manage accounts in multiple currencies, with the ability to convert and hold funds. - **Request Money**: Send payment requests or share a payment link for easy collections. - **eSIM**: "Instant Connection, Anywhere you go" — providing mobile connectivity services for travelers and immigrants. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding raised of approximately **$85.6M** (per PitchBook). - **Customers**: Over **1,000,000+ customers** as of their last update. - **Notable Investors/Partners**: Backed by 45 investors including **Armyn Capital, Endeavor Catalyst, Highland Europe, Silverbacks Holdings, and Stonewater Ventures**. They have partnerships with Visa (cross-border payments), ClearBank (agency banking services), and have recently hired former OPay COO, Allen Qu, to lead China expansion. - **Growth Signals**: - Headcount growth: Over 200+ employees (300 per PitchBook, 121 on Built In). - Expanded to serve China and South Asia. - High-growth trajectory with a focus on remittance-heavy corridors (UK, US, Canada). - **Recent Deal**: Merged with Pillar (Financial Software) in June 2025 (per PitchBook). ## Competitive Advantages - **Zero Fees**: Zero transfer fees and competitive exchange rates are a key differentiator in the remittance market. - **Laser Focus on Immigrants**: The company's entire product suite is designed around the immigrant experience (multi-currency wallets, requests, eSIM) rather than being a general money transfer app. - **Speed**: "Usually delivered in minutes" — faster than traditional remittance services. - **Strong Backing**: A large, high-quality investor base (45 investors) and strategic partnerships (Visa, ClearBank) provide a solid moat. - **Experienced Team**: Team members come from top companies including Monzo, Opera, Kraken, Kaufland, Uber, and Andela. ## Strategic Focus - **Global Expansion**: Explicit focus on entering China, South Asia, and other key corridors for immigrants. - **Product Ecosystem**: Moving beyond simple transfers into multi-currency wallets, payment requests, and mobile connectivity (eSIM). - **Scale Infrastructure**: Hiring key leadership (VP of Growth, Head of Finance & Business Intelligence, VP of Cards) to professionalize operations and build for scale. - **Partnerships**: Deepening relationships with Visa and banks to expand reach and capabilities. ## Why Work Here - **Remote/Hybrid/Office**: The company supports a hybrid and remote work model. Offices in Oakland (US), London (UK), and Toronto (Canada). - **Culture & Perks**: Described as a high-growth, mission-driven environment building a product for a tangible impact on immigrants' lives. - **Team Size & Growth**: The company is on a strong growth trajectory (from 121 to 300 employees in a short period), offering significant upside for early employees. - **Engineering & Product Focus**: The team includes roles like VP of Cards and Head of Infrastructure, suggesting a strong technical spine. - **Diverse Locations**: Opportunities to work in Canada, the UK, the US, Nigeria, and the Philippines, reflecting a truly global operation. ## Sources 1. [lemfi.com](https://lemfi.com/) 2. [lemfi.com/en-at/about](https://lemfi.com/en-at/about) 3. [jobs.ashbyhq.com/lemfi](https://jobs.ashbyhq.com/lemfi) 4. [builtin.com/company/lemfi](https://builtin.com/company/lemfi) 5. [pitchbook.com/profiles/company/458201-62](https://pitchbook.com/profiles/company/458201-62) ## Other roles at LemFi - [MLRO, Ireland (PCF-52)](https://feeny.ai/job/mlro-ireland-pcf-52-lemfi-dublin-0c32zy4g4pwk) — Dublin, Ireland - [Head of Operations - Ireland (COO - PCF-42)](https://feeny.ai/job/head-of-operations-ireland-coo-pcf-42-lemfi-dublin-t1gqmnbwxsmx) — Dublin, Ireland - [Growth Manager - US to Ghana](https://feeny.ai/job/growth-manager-us-to-ghana-lemfi-united-states-nv5xmt3n4xrt) — United States - [Head of Credit Finance](https://feeny.ai/job/head-of-credit-finance-lemfi-london-yvzcpdrhmram) — London, United Kingdom - [People Operations Coordinator](https://feeny.ai/job/people-operations-coordinator-lemfi-london-7geaaqx9pn1g) — London, United Kingdom - [Senior Accountant - LemFi Europe](https://feeny.ai/job/senior-accountant-lemfi-europe-lemfi-dublin-77k2tg0hw6hk) — Dublin, Ireland - [Staff Data Scientist](https://feeny.ai/job/staff-data-scientist-lemfi-london-rgb8ya5e3xn9) — London, United Kingdom - [Security Engineer](https://feeny.ai/job/security-engineer-lemfi-london-mjp9jze6zdfr) — London, United Kingdom - [Reconciliation Specialist](https://feeny.ai/job/reconciliation-specialist-lemfi-united-kingdom-y03fz7z174j7) — United Kingdom - [Senior Reconciliation Specialist](https://feeny.ai/job/senior-reconciliation-specialist-lemfi-united-kingdom-mx9qxjakhwd9) — United Kingdom