---
title: 'Senior Manager, Customer Expansion at Dandy'
canonical: 'https://feeny.ai/job/senior-manager-customer-expansion-dandy-united-states-yeqp2zxwjaef'
type: 'job'
last_seen: '2026-09-25'
---

# Senior Manager, Customer Expansion at Dandy

- **Company:** [Dandy](https://feeny.ai/companies/dandy)
- **Location:** United States
- **Compensation:** $139k–$168k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.ashbyhq.com/dandy/ea77d5e0-9ac8-48fd-a93b-0792da451264

## Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

## About the Role

As we scale our post-sale organization, we’re seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across Dandy’s existing customer base. The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy. This role is equal parts strategic builder and people leader. You’ll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion. We’re looking for a strong operator who knows how to build teams, create clarity, coach leaders, and get things done. This isn’t about running an existing sales machine—we’re looking for someone who can build one.

## What You'll Do

- Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions
- Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation
- Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities
- Establish the team's operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action
- Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey
- Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale
- Test, iterate, and operationalize new expansion motions as the business evolves

## What We're Looking For

- 5+ years of B2B sales, customer growth, or related commercial experience, with 3+ years managing and developing sales teams and frontline leaders
- Proven track record of building and scaling teams, ideally in a high-growth or evolving environment
- Strong operational discipline—you naturally bring structure to ambiguous problems, establish clear metrics, and follow through on execution
- Strong commercial instincts and an understanding of how to translate customer engagement into revenue, adoption, and retention
- Strong ability to build processes, playbooks, and operating rhythms from scratch
- High agency and a bias toward action
- Excellent cross-functional communication and ability to operate effectively across strategy and execution

Bonus Points For

- Experience building an expansion, cross-sell, account growth, or customer revenue motion
- Experience managing BDR and/or STS teams through frontline leaders
- Experience with events, field sales, customer training, or other high-touch commercial motions
- Experience operating across both SMB and Enterprise
- Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/).

## About Dandy

## Company Overview
- **One-liner**: Dandy is a fully digital dental lab that provides AI-powered design, in-house manufacturing, and a free intraoral scanner to help dental practices streamline crowns, dentures, implants, aligners, and other restorations.
- **Entity Type**: Private (Series D funding led by Greenoaks and General Catalyst)
- **Headquarters**: New York, NY, United States
- **Founded**: 2020
- **Founders**: Daniel Hanover (Co-Founder); other co-founders not publicly named

## Core Business
- **Primary industry**: Dental laboratory services / Digital dentistry / Healthcare technology
- **Target customers**: B2B – dental practices, DSOs (Dental Service Organizations), and multi-location practices
- **Mission**: “Transform the antiquated $400 B global dental industry” by integrating scanning, design, and manufacturing into a seamless digital workflow [meetdandy.com](https://www.meetdandy.com/)

## Products & Services
- **Crowns & Bridges** (zirconia, eMax, PFM, metal, gold): Digital scan-to-mill restorations with 5‑day turnaround.
- **Implants**: Digital implant readiness workflow, scan bodies, and custom abutments.
- **Dentures & Partials**: Two‑appointment digital denture workflow with real‑time technician feedback.
- **Clear Aligners & Retainers**: Custom clear aligners, clear retainers, and wire retainers.
- **Splints & Sleep Apnea Devices**: NTI night guards, mandibular advancement devices.
- **Chairside Software**: Proprietary software that guides scanning step‑by‑step and enables real‑time chat/video with technicians.
- **Free Intraoral Scanner**: “World’s smartest intraoral scanner” provided at no cost to Dandy customers.
- **AI-Powered Quality Control & Design Engine (DANTE™)**: Biomimetic AI that detects scan issues in real time and automates restoration design.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Revenue exceeded $100 M within the first two years of launch; over 2 million patients have received a Dandy product [meetdandy.com](https://www.meetdandy.com/)
- **Total Funding**: $4.3 M (Seed round, 2019) with subsequent Series B (led by Greenoaks), Series C (led by General Catalyst, Human Capital, Aug 2022), and Series D (led by Greenoaks and General Catalyst) – exact amounts not disclosed [linkedin.com](https://www.linkedin.com/company/dandyofficial)
- **Notable Investors**: Greenoaks, General Catalyst, Human Capital
- **Growth Signals**:
  - Headcount: 1,132 employees (+62.9 % year-over-year) [linkedin.com](https://www.linkedin.com/company/dandyofficial)
  - International presence: Operates in 30 countries including Egypt, Canada, Costa Rica, South Africa, and the UK
  - Acquired competitor Neem (dental clear aligner company)
  - 78 active job postings as of mid‑2026

## Competitive Advantages
- **Fully integrated digital workflow**: The only dental lab combining scanning, AI design, and in‑house manufacturing (including proprietary robotics and 3D printing).
- **Free hardware lock‑in**: Providing a free intraoral scanner reduces upfront cost for dentists and creates a sticky ecosystem.
- **AI‑driven quality and speed**: Biomimetic design engine (DANTE) and real‑time scan review reduce remakes and chair time.
- **Rapid scale**: Reached $100 M revenue in two years and continues to grow headcount by >60 % annually.

## Strategic Focus
- **International expansion**: Building out sales and customer success teams in Spain, UK, and other markets.
- **New verticals**: Hiring “Founding Account Executive (New Vertical)” suggests expansion beyond core restoration products.
- **AI & automation**: Continued investment in machine learning for design, robotics for manufacturing, and computer vision for quality control.
- **Enterprise‑scale**: Developing solutions for large DSOs and multi‑location practices (“Built for the practitioner. Engineered for the enterprise”).

## Why Work Here
- **Culture & flexibility**: “Flexibility, built in” – Dandy offers remote‑first / hybrid work with tools and trust to work where productive [meetdandy.com](https://www.meetdandy.com/careers/).
- **Compensation**: Performance‑based bonuses and equity opportunities so employees share in company growth.
- **Engineering challenges**: Teams work on cutting‑edge robotics, machine learning, computer vision, and AI – significant opportunity for technical impact.
- **Rapid growth trajectory**: From $0 to $100 M revenue in two years; headcount doubling roughly every 18 months.
- **Values**: “Obsess over customers”, “Make a bias for action”, “Win as one”, “Deliver quality results”.
- **Notable perks**: Free intraoral scanner? (employee perk not specified), but the pace and technical autonomy are highlights.

## Sources
1. [meetdandy.com](https://www.meetdandy.com/)
2. [meetdandy.com/careers](https://www.meetdandy.com/careers/)
3. [linkedin.com/company/dandyofficial](https://www.linkedin.com/company/dandyofficial)
4. [indeed.com/cmp/Dandy](https://www.indeed.com/cmp/Dandy)
5. [jobs.ashbyhq.com/dandy](https://jobs.ashbyhq.com/dandy)

## Other roles at Dandy

- [Founding Sales Manager, Emerging Enterprise](https://feeny.ai/job/founding-sales-manager-emerging-enterprise-dandy-united-states-new-york-ny-m9ddy091zvdp) — United States / New York, NY
- [Large Enterprise Account Executive](https://feeny.ai/job/large-enterprise-account-executive-dandy-remote-spvh0ns84p4r)
- [Senior Manager, Customer Expansion](https://feeny.ai/job/senior-manager-customer-expansion-dandy-mexico-g825y93w33vk) — Mexico
- [Dental Field Trainer - Seattle](https://feeny.ai/job/dental-field-trainer-seattle-dandy-united-states-6xe11vfqda7t) — United States
- [Dental Field Trainer - Southern California](https://feeny.ai/job/dental-field-trainer-southern-california-dandy-united-states-s1zj5h7yqjad) — United States
- [Senior Data Engineer - Data Infra (Canada)](https://feeny.ai/job/senior-data-engineer-data-infra-canada-dandy-canada-fmxx12bsxjfp) — Canada
- [Dental Field Trainer - California Bay Area](https://feeny.ai/job/dental-field-trainer-california-bay-area-dandy-united-states-7c64rjtww2gp) — United States
- [Dental Clinical Support Team Lead - Australia](https://feeny.ai/job/dental-clinical-support-team-lead-australia-dandy-sydney-dvqqv1g9tev1) — Sydney, Australia
- [Founding Sales Manager, Emerging Enterprise](https://feeny.ai/job/founding-sales-manager-emerging-enterprise-dandy-united-states-lehi-ut-1ng6q3nb4xxd) — United States / Lehi, UT
- [Formatore Clinico in Odontoiatria Digitale](https://feeny.ai/job/formatore-clinico-in-odontoiatria-digitale-dandy-milan-gwscbtzgb04k) — Milan, Italy