---
title: 'Senior Manager, Customer Experience at RADAR'
canonical: 'https://feeny.ai/job/senior-manager-customer-experience-radar-new-york-2c0p2456emzj'
type: 'job'
last_seen: '2026-10-30'
---

# Senior Manager, Customer Experience at RADAR

- **Company:** RADAR
- **Location:** New York, NY
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/radar/jobs/8289315

## Job description

## ABOUT US

E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.

RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.

RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.

Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.

## OUR VALUES

- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
- Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
- High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.
- Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.
- Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
- Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
- Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

## ABOUT THE JOB

The Sr. Manager of Customer Experience will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Sr. Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.

## ABOUT YOU

Required:

- 4+ years experience in program management, process improvement, or related field
- Experience owning B2B customer relationships
- Experience with retail technology implementation or retail operations
- Strong analytical and problem-solving skills
- Ability to collaborate effectively across technical and operational teams
- Strong attention to detail and follow-through

Preferred:

- Background in retail systems implementation or integration
- Experience with RFID, computer vision, or similar technologies
- Knowledge of project management methodologies
- Experience with data analysis and visualization
- Bachelor's degree in Business, Technology, or related field

## WHAT YOU'LL DO

In your first 30 days, you will:

- Review and digest information about RADAR's implementation methodology and processes
- Meet with implementation teams to understand current approaches and challenges
- Visit customer locations to observe system deployment and configuration
- Learn about system optimization techniques and configuration options
- Build relationships with cross-functional team members involved in implementations
- Review customer feedback related to implementation efficiency
- Begin to understand key performance metrics for successful deployments

In your first 60 days, you will:

- Begin leading customer meetings and customer-facing programs
- Develop project plans and success metrics for each customer
- Start developing best practices for system configuration and deployment
- Create documentation for optimized implementation processes
- Start collaborating with engineering and solutions on system and process improvements
- Begin supporting complex implementation issues with optimization recommendations
- Start monitoring implementation metrics to identify improvement opportunities
- Participate in implementation planning with optimization insights

In your first 90 days, you will:

- Fully own initiatives for customer implementations and customer relationships
- Lead cross-functional process improvement efforts for deployment efficiency
- Create comprehensive configuration guides for different customer scenarios
- Begin measuring the impact of optimization initiatives on implementation success
- Provide regular insights to product and engineering teams on implementation improvements
- Identify and help resolve systemic implementation challenges
- Contribute to scaling strategies for enterprise customer deployments

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $95,000-$150,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

## About RADAR

## Company Overview
- **One-liner**: Radar is the all-in-one location platform that helps teams fight fraud, optimize operations, and engage customers at scale using accurate, real-time geolocation data.
- **Entity Type**: Private (raised $85.5M in funding)
- **Headquarters**: New York, NY (Flatiron district)
- **Founded**: 2016
- **Founders**: Nick Patrick (CEO) and Coby Berman (COO)

## Core Business
- **Primary industry**: Location infrastructure and intelligence (geolocation APIs, geofencing, fraud detection, maps)
- **Target customers**: B2B – high-growth startups to Fortune 500 enterprises (e.g., DICK'S Sporting Goods, T-Mobile, Inspire Brands, bet365)
- **Mission/purpose**: Connect the digital and physical worlds with location infrastructure for every product and service.

## Products & Services
- **Geofencing & Location Tracking**: Hyper-accurate geofencing and real-time location tracking built for enterprise demands. Collects location data via GPS, Wi-Fi, IP, and more.
- **Maps API**: Customizable maps, geocoding, search, and routing APIs at a fraction of the cost of legacy providers.
- **Fraud Protection**: Verify user location, stop fraud, and stay compliant across global operations.
- **Optimization (Operations)**: Track pickups, deliveries, and field operations with complete real-time visibility.
- **Engagement**: Deliver location-triggered messages and experiences to users at the right moment.
- **SDKs & Developer Tools**: Modern SDKs and APIs for fast integration (iOS, Android, Web) with a few lines of code.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: $85.5M total funding raised; 1 billion API calls per day; 300M+ installed devices; 1,000+ installed apps; thousands of customers
- **Notable Investors/Partners**: Accel, Insight Partners
- **Growth Signals**: Named to Crain’s top 10 best places to work in NYC 2025; actively hiring across engineering, product, customer experience, and operations; expanding from retail into fraud, logistics, and AI-driven use cases.

## Competitive Advantages
- **Proprietary infrastructure** that delivers more accurate, real-time location data than legacy solutions or building in-house.
- **Cost-effective all-in-one platform** (geofencing, maps, fraud, engagement) – economies of scale make it cheaper than alternatives.
- **Developer-friendly** – modern SDKs/APIs, fast integration, and enterprise-grade support.
- **Enterprise scale** – handles 1B+ API calls/day and runs on hundreds of millions of devices globally.

## Strategic Focus
- Capitalizing on the AI-first world where accurate, real-time geolocation is critical for fraud detection, personalization, and automation.
- Moving beyond retail into broader industries (logistics, gaming, financial services, etc.).
- Continuing to invest in fraud and optimization solutions while maintaining developer experience and cost leadership.

## Why Work Here
- **Culture**: High-performance, apolitical, mission-focused. Described as "not an easy place to work" but "the most rewarding job of your career." Values include raising the bar, walking a mile (customer understanding), pushing the pace, and playing offense.
- **Work model**: Mostly in-person from NYC office (4-5 days per week). Remote roles available for some positions (e.g., field deployment, accounting).
- **Perks**: Competitive salary, meaningful stock options, 401(k) with 4% match, 100% health/dental/vision coverage for employees, 12 weeks paid parental leave, unlimited PTO, catered lunches, monthly team events, commuter and fitness benefits.
- **Engineering culture**: Emphasis on shipping fast, solving hard problems, and high standards. Many engineering roles open (ML, mobile, platform, systems).

## Sources
1. [radar.com](https://radar.com/) – Product overview, platform details
2. [radar.com/careers](https://radar.com/careers) – Careers page, values, benefits, office culture
3. [radar.com/about](https://radar.com/about) – Company history, founders, funding, metrics
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/radar) – Open job listings and role descriptions
5. [builtinnyc.com](https://www.builtinnyc.com/company/radar/) – Company summary, employee count, office policy, awards

## Other roles at RADAR

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- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-radar-new-york-aqxyqbcwbwpy) — New York, NY
- [Lead, Field Maintenance Support](https://feeny.ai/job/lead-field-maintenance-support-radar-new-york-t6ptn457ty7x) — New York, NY
- [Systems Engineer](https://feeny.ai/job/systems-engineer-radar-san-diego-s208pxwhtfa6) — San Diego, CA / Sunnyvale, CA / Seattle, WA / OR New York, NY
- [Human Resources Business Partner](https://feeny.ai/job/human-resources-business-partner-radar-new-york-kqfskaw3929f) — New York, NY
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