---
title: 'Senior Manager, Customer Onboarding at DISHER'
canonical: 'https://feeny.ai/job/senior-manager-customer-onboarding-disher-remote-7r6sh82gjfja'
type: 'job'
last_seen: '2026-09-18'
---

# Senior Manager, Customer Onboarding at DISHER

- **Company:** DISHER
- **Location:** Remote
- **Compensation:** $135k–$165k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-18
- **Apply:** https://jobs.lever.co/disher/d0dc5958-9fe4-43fb-aa83-4290b0049883

## Job description

Senior Manager, Customer Onboarding DISHER is currently partnering with a leading supply chain solutions company on their Senior Manager, Customer Onboarding opportunity. In this role you will build and lead a scalable customer onboarding function that delivers complex, cross-functional customer implementations successfully. This leader will combine hands-on programe delivery with people leadership, portfolio governance, capacity planning and proactive executive communication. The role is designed to create an onboarding operating engine that runs consistently, surfaces risks early and scales with business growth.

What it's like to work here: This organization fosters a dynamic and innovative work environment that champions collaboration and growth. As a leader in supply chain solutions, they prioritize creativity and flexibility, empowering their team members to think outside the box and drive impactful results. Here, your ideas can shape the future of global supply chain management, and be part of a team that’s passionate about delivering exceptional service to their clients worldwide.

What you will get to do: Customer Onboarding Delivery

- Personally lead the most complex, strategic or high-risk customer implementations as a hands-on program leader.
- Convert commercial commitments and customer expectations into clear scope, outcomes, milestones, responsibilities, dependencies and acceptance criteria.
- Coordinate execution across Operations, Technology, Product, Customer Success, Finance and other functions required for a successful launch.
- Maintain strong customer-facing governance, decision discipline and communication throughout implementation.
- Ensure operational readiness, transition planning and post-launch stabilization are built into each onboarding plan.

Portfolio, Capacity and Governance

- Maintain an integrated view of active onboardings, expected pipeline demand and the resources required to deliver them.
- Identify capacity constraints early and recommend staffing, sequencing or prioritization actions before commitments are at risk.
- Establish a practical governance cadence for project health, portfolio reviews, pipeline readiness and executive reporting.
- Define and monitor measures for schedule, scope, readiness, risk, customer outcomes, resource capacity and post-launch stability.
- Analyze patterns across implementations to improve forecasting, reduce recurring issues and increase delivery efficiency.

People Leadership

- Directly manage the current onboarding project manager and future onboarding team members.
- Set clear expectations, outcomes and measures for the team; provide regular coaching, feedback and development.
- Assign work based on complexity, capacity, customer needs and individual capability.
- Build team capability in customer leadership, risk management, escalation, executive communication and cross-functional delivery.
- Support recruitment and onboarding of additional team members as the portfolio grows.

Risk, Decision and Executive Communication

- Create early-warning signals for delivery, scope, resource, dependency and customer risks.
- Escalate with a clear statement of the issue, business impact, decision required, owner and recommended action.
- Provide concise portfolio reporting that distinguishes facts, assumptions, decisions, commitments and unresolved risks.
- Facilitate difficult cross-functional decisions and hold owners accountable for timely follow-through.

What will make you successful: Required Qualifications

- Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience
- Experience with deals of $10M+
- Active PMP certification
- Advanced, hands-on proficiency with project management tools such as Smartsheet (highly preferred) or equivalent: project plans, dependencies, dashboards, reports, portfolio views, and executive status reporting
- 8+ years of progressive project, program, or implementation leadership, including complex customer-facing implementations
- 3+ years of formal people-management experience, including coaching and performance management
- Demonstrated ownership of multiple concurrent implementations or a delivery portfolio
- Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting
- Proven ability to lead cross-functional teams without relying on direct authority
- Excellent written, verbal, and customer-facing communication skills
- Practical experience using AI-enabled tools to improve project and program delivery, summarizing project information, identifying risks and themes, preparing status communications, and streamlining repeatable administrative work, with appropriate human review and data-handling judgment
- Must have the current and continuing right to work in the United States of America without restrictions or expirations.

## Preferred Qualifications

- Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment
- Experience building or materially improving a customer onboarding or implementation operating model
- Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs
- Familiarity with HubSpot or equivalent CRM, ERP, service management, and business intelligence platforms

## About DISHER

## Company Overview
- **One-liner**: DISHER is an engineering, product development, manufacturing technology, and talent solutions firm that partners with clients to innovate and build custom solutions across diverse industries.
- **Entity Type**: Private (Employee-Owned via ESOP)
- **Headquarters**: Zeeland, Michigan, USA
- **Founded**: 2000
- **Founders**: Jeff Disher

## Core Business
- **Primary industry/industries**: Engineering Services, Product Development, Manufacturing Technology, Talent Solutions
- **Target customers**: B2B, primarily mid-market to Fortune 500 companies across a wide range of industries including automotive, consumer goods, medical, and industrial equipment in the US and globally.
- **Mission or purpose statement**: "Making a Positive Difference" — through integral relationships and innovative solutions with customers, coworkers, and communities. Their vision is to leave the world better than they found it.

## Products & Services
- **Product Development**: Integrated design and engineering services from concept through production, covering mechanical, electrical, and software engineering.
- **Manufacturing Solutions**: Services to streamline processes, boost productivity, and advance manufacturing technology, including automation and process optimization.
- **Electronics Engineering**: Design and development of electronic systems and embedded solutions.
- **Talent Solutions**: Staffing and consulting to place top engineering, design, and technical talent into client teams (both short-term contractors and permanent hires).
- **DISHER Extended Network (DEN)**: A vetted network of freelance and contract professionals (engineers, designers, project managers) who work on a project-by-project basis for DISHER clients.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private, ESOP-owned company). No external funding rounds.
- **Key Metric**: Core team of 130+ employees, with an extended network (DEN) of over 70 experts. Headcount has grown significantly from a one-person operation founded in 2000.
- **Notable Investors/Partners**: Not applicable (100% employee-owned). Bi-weekly meetings review state of the business, indicating strong internal transparency on financials.
- **Growth Signals**: 130+ core team members signals steady, stable growth over 20+ years. They are an award-winning firm that augments teams for clients ranging from startups to Fortune 500 companies, indicating strong reputation and demand.

## Competitive Advantages
- **Employee Stock Ownership Plan (ESOP)**: Every full-time core employee becomes an owner of the company, fostering a strong sense of ownership and alignment with the company’s long-term success. This is a powerful differentiator.
- **Strong, Intentional Culture**: Built on 12 core culture characteristics (e.g., Unvarnished Communication, Trusting Relationships, Innovation, Stewardship) that are actively lived out through weekly team lunches, offsites, and ongoing feedback.
- **Flexibility & Autonomy**: No fixed start/end times for workdays. Team members are encouraged to work where they are most productive (office, remote, or at client sites).
- **High Employee Satisfaction**: 98% of teammates say DISHER is a great place to work, as per their internal Great Place to Work survey.
- **Community Commitment**: 10% of profits are given back to community and nonprofit organizations. Employees get 20 paid hours of volunteer time annually.

## Strategic Focus
- **Deepening Client Partnerships**: Moving beyond being "extra hands" to becoming true partners that help clients achieve their vision.
- **Continuous Improvement**: Using workplace assessments (Great Place to Work, Denison Organizational Culture Survey) to refine culture and operations.
- **Talent Development**: Investing heavily in their people through DISHER University, individual coaching, and personal development opportunities to maintain a high-caliber team.
- **Expanding the Extended Network (DEN)**: Growing their network of vetted freelance talent to provide flexible, scalable solutions for clients.

## Why Work Here
- **Culture is Core**: DISHER intentionally builds a collaborative, transparent, and supportive environment. Their 12 core characteristics guide how employees treat each other and customers.
- **Flexible & Remote-Friendly**: They have no fixed daily start/end times and support working from the office in Zeeland, MI, from home, or at client locations, based on what is most productive.
- **Exceptional Benefits**:
    - **Employee Ownership (ESOP)**: Full-time employees are immediately enrolled in an ESOP, providing a unique retirement benefit in addition to a 401k.
    - **Generous Time Off**: Up to 4 weeks of vacation plus 11 paid holidays.
    - **Parental Leave**: 2 weeks off after the birth or adoption of a child.
    - **Paid Impact Time**: 80 hours per year for community service, professional development, and charitable work.
    - **Insurance**: Excellent health, dental, and vision insurance, plus mental health resources.
- **Team Bonding & Events**: Weekly all-team Friday lunches, two companywide offsites per year, a Christmas party, a summer picnic, and group sports sponsorships.
- **Growth & Development**: Formal programs like DISHER University, educational reimbursement, individual coaching, and subject matter communities.

## Sources
1. [disher.com - Company Homepage](https://www.disher.com/)
2. [disher.com - About Us](https://www.disher.com/about/)
3. [disher.com - Careers Page](https://www.disher.com/careers/)
4. [disher.com - Our Culture Page](https://www.disher.com/our-culture/)
5. [jobs.lever.co/disher - Job Listings](https://jobs.lever.co/disher)

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