--- title: 'Senior Manager, Customer Success at Otter.ai' canonical: 'https://feeny.ai/job/senior-manager-customer-success-otter-ai-san-francisco-4t2nj8xd7ypg' type: 'job' last_seen: '2026-09-14' --- # Senior Manager, Customer Success at Otter.ai - **Company:** Otter.ai - **Location:** San Francisco, CA - **Posted:** 2026-06-04 - **Last confirmed live:** 2026-09-14 - **Apply:** https://otter.ai/careers?gh_jid=7763909003 ## Job description The Opportunity Otter.ai just crossed 1 billion meetings transcribed. The enterprise motion is accelerating, and we're building the CS organization that will take us to the next level. This is your chance to help shape what enterprise Customer Success looks like at one of the most consequential AI companies in the world. We're looking for a Sr. Manager, Customer Success who's ready to own it — someone who builds with conviction, leads with empathy, and knows how to turn a great product into a long-term customer partnership. You'll lead a team, influence company strategy, and leave a real mark on how Otter grows. This role is based in the San Francisco Bay Area (hybrid, 3 days/week in office). ## What You'll Do - Build and lead a high-performing team. Coach CSMs and Technical Delivery Managers, set the bar for excellence, and create an environment where people do the best work of their careers. - Own the enterprise relationship. You'll manage complex, multi-stakeholder accounts — building executive trust, navigating renewals, and turning happy customers into champions. - Drive real outcomes. Retention, expansion, time-to-value — you'll own the metrics that matter and build the programs that move them. - Create the playbook. Design scalable lifecycle processes that turn a strong first deployment into a multi-year partnership, and make consistency look effortless across the customer base. - Be the voice of the customer internally. Partner with Sales, Product, and Engineering to shape roadmap decisions, close alignment gaps, and make sure what we build actually solves what customers need. - Use AI the way we build it. Leverage AI-driven insights to spot risk earlier, personalize engagement at scale, and give your team superpowers. ## What You Bring - You've led CS or Account Management teams in SaaS for 5+ years and have strong opinions about what great looks like. - You have a proven track record growing and retaining enterprise accounts — and the metrics to show it. - You're deeply data-driven but never lose sight of the human side of the relationship. - You've worked cross-functionally with Sales, Product, and Engineering and know how to get things done without formal authority. - You're genuinely excited about AI — not just as a product category, but as a way to rethink how your team operates. - You thrive in fast-moving environments where the playbook is still being written. ## About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, [Otter.ai](http://otter.ai/) is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace.  We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.  If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview. *Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary Range OTE range: $195,000 - 231,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid ## About Otter.ai ## Core Business - **Primary industry/industries**: AI-powered meeting transcription and productivity software - **Target customers**: B2B – enterprises, teams, sales, recruiting, education, and media professionals - **Mission or purpose statement**: “Create smarter tools that free people up to do their best work.” ## Products & Services - **Otter Meeting Agent**: AI notetaker that joins meetings, records conversations, provides live transcription (multi-language), automated summaries, action items, and insights. Available as a desktop app (Mac/Windows) and mobile. Integrates with CRM, calendar, and can be queried via Otter AI Chat. - **Otter SDR Agent**: Handles live demos and booked meetings directly from a company’s website. - **Otter Recruiting Agent**: Provides real-time interview assistance, structured candidate insights, and automated follow-ups. - **Otter for Education**: Tailored transcription and note-taking for classroom or lecture settings. - **Otter for Media**: Optimized for content creation and media workflows. - **Otter AI Chat / MCP Server**: Connects meeting knowledge to AI chat tools like ChatGPT and Claude for deeper analysis and workflow automation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - Annual Revenue: $12.9M (estimated) - Total Funding: $73M - Headcount: 202 employees (+14.6% YoY) - **Notable Investors/Partners**: Spectrum Equity, Omega Venture Partners (lead Series B), Horizons Ventures, Draper Associates, DFJ DragonFund - **Growth Signals**: - 14.6% headcount growth year-over-year - 30 active job postings (up 36.4% monthly, 57.9% quarterly) - Expanding product lineup with specialized AI agents (SDR, Recruiting) - Operating in 7 countries (US, Canada, UK, Philippines, Vietnam, Brazil, India) ## Competitive Advantages - **Real-time, multi-language transcription** with speaker recognition and automated summaries – differentiates from basic recording tools. - **Enterprise-grade security and governance** (compliance controls, data governance). - **Integrated AI chat** that surfaces meeting knowledge across connected apps (CRM, MCP Server). - **Specialized agents** (SDR, Recruiting) that automate workflows beyond note-taking. - **High user satisfaction** (4.6/5 product rating) and strong employer brand (4.5/5 on Glassdoor, Great Place to Work certified). ## Strategic Focus - Scaling AI capabilities beyond transcription into proactive meeting intelligence and workflow automation. - Expanding enterprise adoption with tailored agents for sales, recruiting, and education. - Deepening integrations with CRM and AI chat ecosystems (ChatGPT, Claude) to become a “Conversational Knowledge Engine.” - Growing headcount and hiring across engineering, product, sales, marketing, and data science. ## Why Work Here - **Hybrid work model**: Mix of in-office (Mountain View and San Francisco) and remote days; quarterly Bay Area gatherings. - **Compensation**: Highly competitive salaries, equity option packages, 401(k) plan. - **Time off**: Minimum 15 days PTO, 18 weeks maternity leave, 8 weeks paternity leave. - **Health & wellness**: Comprehensive medical, dental, vision, life insurance, disability from day one. - **Office perks**: Free parking, pet-friendly, on-site fitness center, putting green, bocce court, unlimited snacks. - **Culture**: Values include Be Authentic, Think Team, Create Delight, Build Fast, Push Limits. High employee satisfaction (4.5/5 on Glassdoor) and Great Place to Work certified. - **Engineering culture**: Strong technical talent pool (alumni from Google, Meta, Apple, Uber, AWS); 104 employees in technical roles (37% of workforce). ## Sources 1. [otter.ai (main site)](https://otter.ai/) 2. [otter.ai careers page](https://home.otter.ai/careers) 3. [LinkedIn company page](https://www.linkedin.com/company/otter-ai) 4. [Indeed company profile](https://www.indeed.com/cmp/Otter.ai) ## Other roles at Otter.ai - [Head of Brand & Storytelling](https://feeny.ai/job/head-of-brand-storytelling-otter-ai-san-francisco-5xgn38h5cp4g) — San Francisco, CA - [Senior Applied Scientist, Speech](https://feeny.ai/job/senior-applied-scientist-speech-otter-ai-mountain-view-x076bttmnk8j) — Mountain View, CA - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-otter-ai-mountain-view-6tpbnd4r7qek) — Mountain View, CA - [Account Executive, Higher Education](https://feeny.ai/job/account-executive-higher-education-otter-ai-san-francisco-9f9zrr3qxdmg) — San Francisco, CA - [Software Engineer, AI Agent & LLM](https://feeny.ai/job/software-engineer-ai-agent-llm-otter-ai-mountain-view-3zdqcxnm8800) — Mountain View, CA - [Senior Software Engineer, AI Agent & LLM](https://feeny.ai/job/senior-software-engineer-ai-agent-llm-otter-ai-mountain-view-61x0wsgq1ksq) — Mountain View, CA - [Senior Solution Architect](https://feeny.ai/job/senior-solution-architect-otter-ai-mountain-view-qnsafvy4xncg) — Mountain View, CA - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-otter-ai-phoenix-arizona-5e5w8kjvzfwf) — Phoenix Arizona, United States - [Senior Demand Generation Manager](https://feeny.ai/job/senior-demand-generation-manager-otter-ai-mountain-view-wywf519gtb88) — Mountain View, CA / San Francisco, CA - [Growth Marketing Manager, Paid Acquisition](https://feeny.ai/job/growth-marketing-manager-paid-acquisition-otter-ai-mountain-view-m4ykdr5fw3pg) — Mountain View, CA / San Francisco, CA