--- title: 'Senior Manager, Engagement Operations at Chamber Cardio' canonical: 'https://feeny.ai/job/senior-manager-engagement-operations-chamber-cardio-remote-ya6d8tsrah2r' type: 'job' last_seen: '2026-10-15' --- # Senior Manager, Engagement Operations at Chamber Cardio - **Company:** Chamber Cardio - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/chambercardio/42c17256-b8f2-4bb4-8413-b3aeb1722ab7 ## Job description ## About Chamber Cardiovascular disease remains America’s leading cause of death. Chamber is rebuilding cardiology around outcomes, not volume, partnering with independent cardiologists to lead population health through technology, data, and operational tools that turn complex insights into better patient care. Our model combines clinical expertise, thoughtful design, and a modern operating platform for physicians, patients, and payers. By pairing cutting-edge AI with a relentless focus on human care, we aim to transform heart health at scale. ## Role Overview We’re looking for a Sr. Manager, Engagement Operations to build Chamber’s member journey systems from the ground up. Reporting to the Director of Member Engagement, you’ll design and launch the CRM, lifecycle infrastructure, campaign flows, and automations, partnering with Data to ensure everything is measured. In this zero-to-one builder role, you’ll work cross-functionally to turn member journey strategy into scalable flows and automations. This role is central to Chamber’s long-term success: building workflows, automations, and campaigns that optimize the funnel and Outreach team productivity as we scale. ## Key Responsibilities Member Journey & Lifecycle Strategy - Map and refine the end-to-end member journey — activation, engagement, and retention — ensuring every touchpoint is timely, relevant, and on-brand. - Build and maintain multi-channel lifecycle campaigns across email, SMS, phone and print that drive activation, retention, and longitudinal care. - Partner with the Director of Member Engagement to translate journey strategy into segmented, triggered, and always-on campaigns. - Optimize campaigns through ongoing gap analysis of messaging, timing, and channel mix. - Identify lead journey gaps and drop-offs, then deploy targeted interventions to close them. - Execute A/B tests and drive continuous experimentation across campaigns and channels. - Support copy, design, and QA for member-facing materials to ensure accuracy, brand consistency, and polish before each send. CRM & Marketing Operations - Own and architect HubSpot from the ground up, including workflows, automations, segmentation, data hygiene, and permissions. - Build Chamber’s first scalable campaign build and QA processes to ensure every send is accurate, deliverable, and error-free at scale. - Partner with the Associate Director, Data Analyst on engagement reporting so campaigns reflect real operations and can be tracked accurately across channels. - Own SMS send operations — carrier registration (10DLC/toll-free verification), opt-in/opt-out compliance, and message throughput and deliverability. - Secure and manage toll-free (800#) numbers for member-facing SMS and voice, including provisioning, verification, and carrier registration. - Manage engagement operations across email, SMS, Agentic AI, print, and other vendors. Vendor & Partner Management - Own third-party engagement partnerships — including freelance design artists, agency work, and print vendors — managing scope, timelines, and deliverable quality. - Serve as the internal contact for vendor performance, troubleshooting, invoicing, and issue of escalation. - Support the evaluation and eventual centralization of vendor relationships as Chamber’s engagement operations scale. What You’ll Achieve in Your First 90 Days - Become fluent in Chamber’s HubSpot instance, active journeys, and vendor relationships, documenting what exists and what does not. - Establish Chamber’s first operating standards for campaign QA, data hygiene, and vendor management as the baseline for scale. - Architect and launch at least one full lifecycle journey end-to-end, from CRM workflow to measurable, trackable output. - Present an update to leadership on early engagement metrics, journey performance, and a roadmap for scaling automation and vendor relationships. ## Requirements - 10+ years in lifecycle marketing, CRM/marketing operations, or member/customer engagement, ideally building programs from scratch at an early-stage company. - Experience in Healthcare or value-based care environments is strongly preferred. - Strong hands-on expertise in architecting workflows, campaigns, integrations, and data governance from scratch. - Experience with marketing automation platforms such as HubSpot, Braze, Iterable, or [Customer.io](http://Customer.io) a plus. - Experience managing external vendors or agencies, ideally including print or direct mail production. - Proven experience executing automated, multi-channel campaigns and workflows across SMS, email, direct mail, and related channels. - Working knowledge of email deliverability fundamentals — authentication (SPF/DKIM/DMARC), list hygiene, and spam complaint management. - Familiarity with SMS compliance and deliverability requirements (10DLC/toll-free registration, TCPA, opt-in/opt-out management). - Analytical thinkers who use data to decide, troubleshoot, and measure campaign impact. - Strong communicator and collaborator who aligns Care Teams, Product, Network Operations, and external partners around shared goals. - Comfortable navigating ambiguity, solving problems in real time, and wearing multiple hats in a fast-moving environment. - Passionate about creating seamless, high-quality experiences for Chamber’s members. Chamber Values Our values guide how we lead, collaborate, and care: - Low Ego: We stay grounded, curious, and open to feedback. - Empathy: We build trust through compassion and thoughtful communication. - Courage: We take action, think critically, and challenge ideas respectfully. - Ownership: We follow through with integrity and hold ourselves to high standards. - Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. Location Remote or hybrid options available. Periodic travel to practice sites or Chamber offices may be required. ## About Chamber Cardio ## Company Overview - **One-liner**: Chamber Cardio provides a technology-enabled platform and services that helps cardiology practices transition to value-based care, improving patient outcomes and reducing costs. - **Entity Type**: Private (Series A) - **Headquarters**: Washington, D.C., United States (853 New Jersey Avenue SE, Suite 200) - **Founded**: 2022 - **Founders**: George Aloth (CEO), Dr. Sameer Sheth (President & CMO), Dr. Jeffrey DeFlavio (Executive Chairman) ## Core Business - Primary industry/industries: Healthcare technology (HealthTech), Cardiovascular care, Value-based care enablement - Target customers: B2B — primarily cardiology practices and health plans/payers in the U.S. focused on value-based care models for Medicare Advantage and other risk-based arrangements. - Mission or purpose statement: To bring clinical signals, care teams, and patient context into alignment so clinicians can see the full picture and act earlier with certainty. They are "building the infrastructure that helps cardiologists succeed in value-based care." ## Products & Services - **Chamber Platform**: A cardiology-focused data and intelligence platform that integrates into clinical workflows. It uses workflow-native AI to prioritize high-risk patients, identify gaps in guideline-directed therapy, and reduce manual chart review. The platform brings together fragmented cardiac signals and workflows. - **Contracting Services**: Chamber helps cardiology practices negotiate and manage value-based care contracts with health plans, ensuring they are compensated for delivering the right care at the right time. - **Care Team Support**: Chamber provides operational infrastructure and care management support (e.g., RN Care Managers) to help practices manage patient populations, improve outcomes, and reduce hospitalizations. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding — $68 million - Seed Round (March 2024): $8 million led by General Catalyst - Series A (February 2026): $60 million led by Frist Cressey Ventures, with participation from General Catalyst, AlleyCorp, American Family Ventures, Company Ventures, Optum Ventures, Healthworx Ventures, Black Opal Ventures, and debt from HSBC Innovation Banking. - **Notable Investors/Partners**: Frist Cressey Ventures (lead Series A), General Catalyst, AlleyCorp, Optum Ventures, Black Opal Ventures, American Family Ventures, HSBC Innovation Banking. Partners with a network of more than 500 cardiologists across seven states. - **Growth Signals**: The company is experiencing rapid growth: headcount increased by ~196.7% year-over-year (to 30 employees as of mid-2026). Job postings are up 550% year-over-year. The $60M Series A is earmarked for national expansion, scaling payer partnerships, and building out clinical, operational, and technology teams. ## Competitive Advantages - **Value-Based Care Focus**: Chamber is exclusively focused on enabling cardiology practices to succeed in value-based care models, a high-growth area driven by the shift away from fee-for-service. - **Clinician-Led**: Co-founded by a cardiologist (Dr. Sameer Sheth) and a healthcare industry leader (Dr. Jeffrey DeFlavio), giving them deep domain expertise and credibility. - **Bundled Offering**: Unlike pure software vendors, Chamber provides a combination of technology (AI-driven platform), payer contracting services, and operational care team support, creating a "one-stop-shop" for practices. - **Proven Outcomes**: They publicly report strong metrics, including a 19% reduction in total cost of care and a 17% decrease in total inpatient admissions for their patient populations. ## Strategic Focus - **Current Priorities**: National expansion of payer partnerships and cardiology practice network; growing the clinical, operational, and technology teams; deepening the platform's AI capabilities for workflow-native intelligence; and scaling into new markets beyond the current seven states. - **Growth Direction**: Building a connected infrastructure for the entire cardiovascular care ecosystem, connecting patients, providers, and payers to reduce fragmentation and improve outcomes. ## Why Work Here - **Culture & Mission**: The company is mission-driven with a focus on improving patient lives and fixing a broken healthcare system. The website emphasizes "connection" and "alignment" — between data, care teams, and patients. They seek "engineers, clinicians, operators, and problem solvers who care deeply about improving patient lives." - **Growth & Impact**: Joining a fast-growing company (200% YoY headcount growth) at the Series A stage offers significant ownership and impact. Employees can shape processes and products as the company scales. - **Work Environment**: Based on their open roles, the company is building a full-stack engineering team, AI capability, and a clinical care operations team. Active roles include Director of AI Enablement, Staff Full Stack Engineer, RN Care Manager, and Manager of Medical Economics. - **Location**: Headquarters in Washington, D.C. (Navy Yard area), with a presence in Canada. The specific remote/hybrid policy is not explicitly stated, but given the distributed nature of their team (employees in the US and Canada), some flexibility is likely. - **Notable Perks**: The company highlights its commitment to building a cohesive team. The rapid hiring and fresh funding signal a stable and ambitious young company. ## Sources 1. [chambercardio.com](https://www.chambercardio.com/) 2. [chambercardio.com/blog](https://www.chambercardio.com/blog/chamber-raises-60-million-in-series-a-funding-to-drive-the-future-of-cardiology-value-based-care) 3. [linkedin.com](https://www.linkedin.com/company/chamber-cardio) 4. [cbinsights.com](https://www.cbinsights.com/company/chamber-cardio) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/chambercardio) ## Other roles at Chamber Cardio - [Staff Data Engineer](https://feeny.ai/job/staff-data-engineer-chamber-cardio-remote-hjw16g4q83hs) - [Financial Analyst](https://feeny.ai/job/financial-analyst-chamber-cardio-nashville-rbc6hxwrwpsw) — Nashville, TN - [Practice Success Manager](https://feeny.ai/job/practice-success-manager-chamber-cardio-remote-r92wjwxjv73f) - [Team Lead, Care Management](https://feeny.ai/job/team-lead-care-management-chamber-cardio-remote-161x835n9qg0) - [Senior Manager, Network Strategy & Activation](https://feeny.ai/job/senior-manager-network-strategy-activation-chamber-cardio-remote-mezfvd24bk2k) - [Account Executive, Provider Growth](https://feeny.ai/job/account-executive-provider-growth-chamber-cardio-remote-19na8abv67tg) - [Director Analytics & Reporting](https://feeny.ai/job/director-analytics-reporting-chamber-cardio-remote-bzv7dv62czqs) - [Manager Medical Economics](https://feeny.ai/job/manager-medical-economics-chamber-cardio-nashville-p4b7xy5mycwq) — Nashville, TN - [Director of Compliance](https://feeny.ai/job/director-of-compliance-chamber-cardio-remote-azspyf6j1j6k)