---
title: 'Senior Manager, Enterprise Customer Success at Datadog'
canonical: 'https://feeny.ai/job/senior-manager-enterprise-customer-success-datadog-tokyo-5dnfqrkpkbvp'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Manager, Enterprise Customer Success at Datadog

- **Company:** Datadog
- **Location:** Tokyo, Japan
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-05
- **Apply:** https://careers.datadoghq.com/detail/8108349/?gh_jid=8108349

## Job description

We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.

Check out some of our customer stories [here](https://www.datadoghq.com/customers/).

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

As a Senior Manager, Enterprise Customer Success (Japan), you will lead a high‑performing team of Enterprise Customer Success Managers responsible for driving strategic value, adoption, and expansion across Datadog’s largest customers in Japan. You will combine strong people leadership, deep enterprise customer success expertise, and nuanced understanding of the Japanese market to build long‑term partnerships with C‑level stakeholders and accelerate Datadog’s growth in the region.

- Lead, grow, and develop a team of Enterprise Customer Success Managers supporting Datadog’s strategic and global accounts in Japan, including recruiting, onboarding, performance management, and ongoing coaching.
- Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market, ensuring proactive adoption, value realization, and renewal across complex, multi‑product deployments.
- Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO, CTO, Heads of Infrastructure/DevOps, Security leaders) at Fortune 1000 companies and leading Japanese enterprises, aligning Datadog to their business and technology priorities.
- Oversee the end‑to‑end customer lifecycle for your portfolio: from onboarding and implementation, through ongoing success planning and QBRs, to renewal and expansion across product lines and regions.
- Leverage data and usage analytics to identify adoption trends, uncover renewal and churn risks, and proactively design mitigation and growth strategies, including contract optimization and multi‑year commitments.
- Collaborate cross‑functionally with Sales, Solutions Engineering, Support, Enablement, Product and Finance to deliver a unified, high‑quality customer experience and drive joint account strategies in Japan.
- Serve as an executive‑level escalation point for key customers, ensuring issues are triaged, resolved, and communicated effectively, while strengthening long‑term customer trust and satisfaction.
- Partner with regional leadership to bring the voice of the Japanese customer back into Datadog, influencing product roadmap, localization needs, and go‑to‑market strategy for Japan and the broader APJ region.
- Build and refine operating rhythms (forecast reviews, pipeline/adoption reviews, QBRs, executive briefings) that drive accountability, predictability, and excellence in customer outcomes.
- Champion customer centricity, continuous improvement, and a culture of high performance within the Japan CS team, fostering collaboration, inclusivity, and professional growth.

Who You Are:

- You have 5–8+ years of experience in Customer Success, Technical Account Management, or Account Management roles in the B2B SaaS / subscription software space, working with complex enterprise customers.
- You bring 5+ years of people management experience leading and coaching high‑performing Enterprise CS or account teams, ideally in a regional or market‑owning capacity.
- You have demonstrated success working with Fortune 1000 companies, global brands, and leading Japanese enterprises, navigating complex stakeholder landscapes, procurement processes, and governance structures.
- You possess strong knowledge of the Japanese enterprise technology landscape (cloud, infrastructure, observability, security) and understand local market dynamics, customer expectations, and business culture.
- You are fluent in Japanese and business‑level English, and can communicate, negotiate, and present effectively with senior stakeholders in both languages.
- You are deeply customer‑centric, with a track record of building long‑term partnerships, driving measurable customer outcomes, and influencing customers’ strategic roadmaps.
- You are data‑driven and comfortable using usage metrics, health scores, and commercial signals to prioritize focus, forecast risk, and identify opportunities for growth.
- You thrive in cross‑functional environments, collaborating closely with Sales and Product while balancing customer advocacy with Datadog’s business objectives.
- You are proactive, structured, and comfortable operating in a fast‑growing, global SaaS environment, bringing clarity, process, and leadership to your team and stakeholders.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on [Instagram](https://www.instagram.com/datadoghq/?hl=en), [LinkedIn,](https://www.linkedin.com/company/datadog) and [Datadog Learning Center.](https://learn.datadoghq.com/)

Equal Opportunity at Datadog:

Datadog is proud to offer [equal employment opportunity](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our [Candidate Legal Notices](https://www.datadoghq.com/legal/candidate-legal-notices/) for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete [this form](https://docs.google.com/forms/d/e/1FAIpQLSeoJeduEZ2NdZF_65uZmWUrCM-zee7yADXX1s6Xr9zAGq8iKA/viewform). This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s [Applicant and Candidate Privacy Notice](https://www.datadoghq.com/legal/applicant-candidate-privacy/). For information on our AI policy, please visit [Interviewing at Datadog AI Guidelines](https://www.datadoghq.com/legal/interviewing-at-datadog-ai-guidelines/).

## About Datadog

## Company Overview
- **One-liner**: Datadog provides a unified cloud monitoring and security platform for developers, IT operations, and business teams to gain end-to-end visibility across their entire technology stack.
- **Entity Type**: Public (NASDAQ: DDOG)
- **Headquarters**: New York, NY, United States
- **Founded**: 2010
- **Founders**: Olivier Pomel and Alexis Lê-Quôc

## Core Business
- **Primary industries**: Cloud monitoring, observability, application security, IT operations, DevOps
- **Target customers**: B2B – from SMBs to large enterprises, serving developers, IT operations, security teams, and business users
- **Mission/purpose**: “We are building the modern monitoring and security platform for developers, IT operations teams and business users in the cloud age.” [datadoghq.com](https://www.datadoghq.com/)

## Products & Services
- **Infrastructure Monitoring**: Metrics collection and visualization for servers, containers, cloud services, and hybrid environments.
- **APM (Application Performance Monitoring)**: Trace and optimize application performance end-to-end.
- **Log Management**: Centralized log ingestion, analysis, and exploration with sensitive data scanning and audit trail.
- **Security**: Unified security and observability – including Cloud SIEM, Application Security Management, and runtime detection to defend against AI-powered attacks. [datadoghq.com](https://www.datadoghq.com/product/security/)
- **Digital Experience Monitoring (DEM)**: Synthetic monitoring (browser & API tests) and Real User Monitoring (RUM) for frontend performance.
- **Bits AI**: AI agents that chat, investigate, and remediate issues; includes Watchdog for proactive anomaly detection.
- **Network Monitoring**: Analyze network traffic patterns across cloud environments.
- **Service Management** and **Software Delivery**: Incident response, workflow automation, CI Visibility, DORA Metrics, and OpenTelemetry support.
- **Database Monitoring** and **Data Streams Monitoring**: Deep visibility into databases and streaming pipelines.

## Market Standing
- **Valuation/Market Cap**: ~$39.9 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/datadog)
- **Key Metric**: FY2025 annual revenue of $3.43 billion [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
- **Notable Investors/Partners**: Index Ventures (led Series C), with total funding of ~$1.67 billion including IPO proceeds. [linkedin.com](https://www.linkedin.com/company/datadog)
- **Growth Signals**:
  - Recognized as a Leader in the **Gartner Magic Quadrant for Observability Platforms** and for **Digital Experience Monitoring**; also named a Leader in **The Forrester Wave: AIOps Platforms, Q2 2025**. [datadoghq.com](https://www.datadoghq.com/)
  - Headcount grew to approximately **10,100 employees** by April 2026 (up from ~8,100+ reported earlier). [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
  - Maintains a strong Glassdoor rating of **4.2/5.0**, with ~80% of employees recommending to a friend. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)

## Competitive Advantages
- **Unified platform**: Combines infrastructure monitoring, APM, log management, and security in a single solution – reducing tool sprawl.
- **AI-native capabilities**: Bits AI agents and Watchdog provide automated root-cause analysis, remediation, and proactive insights.
- **Industry recognition**: Consistently placed as a Leader in multiple analyst quadrants (Gartner, Forrester), validating product quality and market presence.
- **Scale and ecosystem**: 700+ integrations, a rich marketplace, and broad support for OpenTelemetry and other open standards.

## Strategic Focus
- **AI and automation**: Deep investment in AI-driven features (Bits AI, Watchdog, automated remediation) to reduce toil and improve mean-time-to-resolution.
- **Security observability**: Extending the platform to unify security and observability – a key differentiator as threats become more complex.
- **Global expansion**: Growing employee presence across the Americas, EMEA, and Asia Pacific (53 countries) to serve a widening customer base. [careers.datadoghq.com](https://careers.datadoghq.com/)

## Why Work Here
- **Culture**: Transparent, inclusive, and engineering-driven. Diversity and inclusion are core values, with active Employee Resource Groups. [careers.datadoghq.com](https://careers.datadoghq.com/)
- **Flexibility**: Operates a flexible work environment supporting remote, hybrid, and office cultures – “Innovation happens everywhere”. [careers.datadoghq.com](https://careers.datadoghq.com/)
- **Benefits**: Generous benefits tailored by region, covering physical, mental, and financial wellness. [careers.datadoghq.com](https://careers.datadoghq.com/)
- **Growth**: 454 open positions globally (as of mid-2026) across engineering, sales, product, marketing, and technical solutions – with opportunities to work on cutting-edge observability and AI challenges. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
- **Ratings**: CEO Olivier Pomel enjoys ~87% approval; overall Glassdoor rating is 4.2/5.0 (Work-Life 3.8, Compensation 3.9, Culture 4.0). [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)

## Sources
1. [datadoghq.com](https://www.datadoghq.com/)
2. [careers.datadoghq.com](https://careers.datadoghq.com/)
3. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
4. [linkedin.com](https://www.linkedin.com/company/datadog)

## Other roles at Datadog

- [Staff Developer Advocate - Leadership](https://feeny.ai/job/staff-developer-advocate-leadership-datadog-california-9f17qhzv3sr3) — California, United States / Colorado, United States / New York, NY / Texas, United States
- [Manager I, Engineering - Coordination Systems Storage](https://feeny.ai/job/manager-i-engineering-coordination-systems-storage-datadog-new-york-new-york-r3cmdags7wvn) — New York New York, United States
- [Senior Partner Manager - Channels (Security)](https://feeny.ai/job/senior-partner-manager-channels-security-datadog-sydney-gt81vgcskrbs) — Sydney, Australia
- [Senior Partner Manager - Channels (Security)](https://feeny.ai/job/senior-partner-manager-channels-security-datadog-singapore-0y7tccvt02q2) — Singapore
- [Executive Assistant II](https://feeny.ai/job/executive-assistant-ii-datadog-tokyo-wf3vkv0vyf6z) — Tokyo, Japan
- [Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East](https://feeny.ai/job/technical-escalations-engineer-2-revenue-and-cost-management-us-east-datadog-ewmmfs1fz340) — Boston, MA / New York New York, United States
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-datadog-seoul-f1n9hxm7evd1) — Seoul, South Korea
- [Senior Security Engineer, Vulnerability Management](https://feeny.ai/job/senior-security-engineer-vulnerability-management-datadog-boston-66xre7b02zhc) — Boston, MA / New York New York, United States
- [Curriculum Manager](https://feeny.ai/job/curriculum-manager-datadog-new-york-new-york-10he85k60hn8) — New York New York, United States
- [Staff Product Manager - Bits Release](https://feeny.ai/job/staff-product-manager-bits-release-datadog-new-york-new-york-raq5v0xdcgrk) — New York New York, United States