---
title: 'Senior Manager, Field Quality at Whoop'
canonical: 'https://feeny.ai/job/senior-manager-field-quality-whoop-boston-8d3pgejy6bnn'
type: 'job'
last_seen: '2026-09-16'
---

# Senior Manager, Field Quality at Whoop

- **Company:** [Whoop](https://feeny.ai/companies/whoop)
- **Location:** Boston, MA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/whoop/bcd8aae7-5bb2-476e-bbd2-3c2ca71d1513

## Job description

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring! WHOOP is seeking a Senior Manager, Field Quality to lead field quality across our Hardware and Accessories & Apparel (A&A) portfolio and oversee our Failure Analysis function and Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate the broader quality strategy into scalable programs, operating mechanisms, and measurable outcomes that improve product quality and the member experience. You will connect field performance, member feedback, failure analysis, manufacturing and supplier data, and product insights to identify emerging risks, drive root cause and corrective action, and ensure learnings from the field influence future product and process decisions. This is a highly cross-functional leadership role requiring both deep quality expertise and the ability to lead through others. You will build and develop a high-performing team, establish clear quality metrics and escalation mechanisms, and partner across Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, and our manufacturing and supplier network to drive continuous improvement across the WHOOP product ecosystem.

## RESPONSIBILITIES:

- Lead the field quality strategy and execution across Hardware and Accessories & Apparel, establishing KPIs, operating mechanisms, and cross-functional programs that identify emerging quality issues, prioritize risk, and drive measurable improvements in field performance and member experience.
- Own the Failure Analysis function, Early Field Failure Analysis (EFFA) program, and Quality Lab, establishing scalable processes and technical capabilities to rapidly characterize failures, determine root cause, and translate findings into actionable design, manufacturing, supplier, and process improvements.
- Build a closed-loop quality system connecting the field back to product development and manufacturing, synthesizing field returns, member feedback, reliability results, manufacturing trends, supplier performance, and failure analysis insights to identify systemic issues and influence upstream quality strategy and product decisions.
- Lead cross-functional resolution of complex and high-impact quality issues, partnering with Analytics, Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, contract manufacturers, and suppliers to establish containment, root cause, corrective and preventive actions, and verification of effectiveness.
- Establish data-driven field quality management and executive visibility, defining metrics, escalation criteria, and review mechanisms in partnership with Analytics that enable teams and leadership to understand quality performance, make informed trade-offs, anticipate risk, and focus resources on the highest-impact opportunities.
- Build, lead, and develop a high-performing Field Quality and Failure Analysis team, setting clear priorities and performance expectations, developing technical and leadership capability, and creating scalable systems that enable the organization to operate with increasing autonomy, speed, rigor, and accountability.

## QUALIFICATIONS:

- 10+ years of experience in field quality, quality engineering, failure analysis, reliability, manufacturing quality, or a related discipline supporting consumer electronics, wearable technology, apparel/accessories, medical devices, or other complex consumer products.
- Demonstrated experience leading teams and complex quality programs across multiple products or product categories, with the ability to translate broad quality objectives into clear priorities, operating mechanisms, and measurable outcomes.
- Deep expertise in structured problem-solving and failure analysis methodologies, including root cause analysis, 5 Why, 8D, FMEA, DOE, Pareto analysis, CAPA, and related quality tools.
- Experience building or leading failure analysis capabilities and laboratories, including the effective application of analytical techniques and equipment to characterize product failures and drive root cause determination.
- Strong analytical acumen with experience using field performance, return, manufacturing, supplier, and customer/member data to identify trends, assess risk, prioritize investigations, and influence decisions.
- Proven ability to lead complex cross-functional initiatives and influence technical and business stakeholders across Engineering, Product Development, Operations, Supply Chain, manufacturing partners, and suppliers in a fast-paced global environment.
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or a related technical discipline, or equivalent relevant experience.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in [E-verify](https://www.e-verify.gov/) to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $200,000 - $245,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

## About Whoop

## Company Overview
- **One-liner**: WHOOP is a human performance optimization platform that uses a wearable device and 24/7 monitoring to help members improve sleep, strain, recovery, and overall health.
- **Entity Type**: Private (funding stage not publicly available in provided sources)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2012
- **Founders**: Will Ahmed

## Core Business
- **Primary industry**: Wearable health technology, human performance optimization
- **Target customers**: B2C (consumers, athletes) and B2B (professional sports teams, organizations)
- **Mission**: “To unlock human performance and Healthspan.” [whoop.com - About](https://www.whoop.com/us/en/about/)

## Products & Services
- **WHOOP 5.0 + Subscription**: A non-screen wrist-worn wearable with 14+ day battery life that continuously monitors sleep, strain, recovery, heart rate, heart rate variability, and 65+ biomarkers. The platform provides personalized coaching, blood pressure insights, women’s hormonal insights, VO₂ max, heart rate zones, and mental health tracking. Type: Hardware + SaaS subscription. [whoop.com - Homepage](https://www.whoop.com/us/en/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources
- **Key Metric**: Not publicly available (annual revenue not disclosed); estimated headcount of 500 employees [Built In Boston](https://www.builtinboston.com/company/whoop)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**: 500 total employees; hybrid workspace (4 days on-site per week); actively hiring across Engineering, AI/ML, Data & Analytics, Product, and Design; only 0.13% of applicants are hired, indicating high selectivity and strong talent demand. [whoop.com - Careers](https://www.whoop.com/us/en/careers/) | [Built In Boston](https://www.builtinboston.com/company/whoop)

## Competitive Advantages
- Proprietary 24/7 physiological monitoring with advanced sensor technology and an ultra-long battery life (14+ days)
- Deep scientific foundation – founded after reviewing over 500 medical papers
- Personalized coaching and insight delivery based on individual biometric data
- Strong brand recognition among elite athletes and mainstream consumers
- Privacy-first design with encrypted data storage [whoop.com - Homepage](https://www.whoop.com/us/en/)

## Strategic Focus
- Expanding health insights: introducing blood pressure monitoring, women’s hormonal health features, and heart health tracking
- Enhancing AI/ML capabilities (evident from many open AI/ML roles) [jobs.lever.co](https://jobs.lever.co/whoop)
- Deepening enterprise/B2B partnerships with sports organizations and research institutions
- Continuing to build out Healthspan and longevity features

## Why Work Here
- **Hybrid workspace** – employees are on-site 4 days a week in Boston’s “best office” [whoop.com - Careers](https://www.whoop.com/us/en/careers/)
- **Benefits** – flexible time off, above-market compensation, paid parental leave, health support [whoop.com - Careers](https://www.whoop.com/us/en/careers/)
- **Employee Resource Groups** – ADAPT (disability inclusion), BLACK@WHOOP, LGBTQ+ (WHOOP GOOP), Veterans and Military Personnel, Women of WHOOP, Women in Science and Engineering, WHOOP Parents [whoop.com - Careers](https://www.whoop.com/us/en/careers/)
- **High selectivity** – only 0.13% of applicants are hired, reflecting a rigorous, standards-driven culture [whoop.com - Careers](https://www.whoop.com/us/en/careers/)
- **Equal Opportunity Employer** – committed to diversity and inclusion in all employment decisions [whoop.com - Careers](https://www.whoop.com/us/en/careers/)

## Sources
1. [whoop.com - Careers](https://www.whoop.com/us/en/careers/)
2. [whoop.com - About](https://www.whoop.com/us/en/about/)
3. [whoop.com - Homepage](https://www.whoop.com/us/en/)
4. [Built In Boston - WHOOP Office Profile](https://www.builtinboston.com/company/whoop)
5. [jobs.lever.co - WHOOP Job Listings](https://jobs.lever.co/whoop)

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