--- title: 'Senior Manager, Finance Analytics at Extend' canonical: 'https://feeny.ai/job/senior-manager-finance-analytics-extend-united-states-n66wvxt2p4hs' type: 'job' last_seen: '2026-11-09' --- # Senior Manager, Finance Analytics at Extend - **Company:** Extend - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/extend/jobs/6233603004 ## Job description About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. ## About the Role You'll join our centralized Risk, Analytics & Data Science (RAD) team as a Senior Manager, serving as the leader in the Finance Analytics function and help build and scale up the team. You'll work closely with Extend’s leadership team on how Extend plans, forecasts, and monitors its financial performance: the forecasting methodology we standardize on, the financial models leadership uses to make strategic decisions, and the analytical bar for the function as a whole. You'll be accountable not just for your own forecasts and models being right, but for the team's methodology and financial data being sound. We've invested heavily in modern data infrastructure and AI tooling, and we want someone who's excited to actually use them. If you're a little bored of traditional FP&A and want the scope and influence of a senior manager with the hands-on depth of an IC at a fast-growing company, this role is for you. ## What You'll Be Doing Planning, Forecasting & Performance Management - Own the financial forecast methodology, the process, and the output. Own the driver-based models behind Extend's key financials, top-line forecast (merchant GMV, attach rates, etc.), revenue, cash balances, and margin across our product lines. Define the assumptions governance and variance-review standards that make every forecast defensible. - Own the annual operating plan and long-range plan. Lead the annual budgeting cycle and the 3–5 year financial model, linking growth ambitions to cash and capital needs, and partner with Accounting so the plan reconciles with reported results. - Run the performance-management cadence. Track KPIs and OKRs against plan, diagnose variances down to merchant, product, and segment level, and deliver forward-looking insights. Strategic Finance & Decision Support - Own the financial strategy conversation with senior leadership. Be the CFO's and leadership team's analytical thought partner. Communicate the business performance on a regular basis and provide valuable insights for strategic decisions. - Turn reporting into a decision engine. Own the end to end P&L modeling and performance reporting, help drive business decisions and changes based on analytical insights from day to day reporting. - Put the entire business operation under the Unit Economics framework. Build and maintain the unit-economics framework (true contribution margin at the contract level) and embed it in pricing, merchant deal reviews, and product investment decisions. - Evaluate strategic initiatives and capital allocation. Build ROI and scenario/sensitivity models for new products, markets, merchant partnerships, and major investments; support fundraising, insurer/reinsurance partner economics, and M&A or corporate-development analysis as needed. - Drive resource and headcount planning. Partner with People and department leaders on workforce and capacity plans, and track budget-vs-actual on major initiatives to flag where to reallocate. Leadership & Team Development - Drive cross-functional collaboration. Serve as the primary finance partner to Sales, Growth, Operations, Risk, Accounting, and others, representing Finance in key forums, aligning teams on shared assumptions and priorities, and turning financial insights into action across the business. - Raise the floor for the whole team. Drive AI-native ways of working so the function produces more, faster, at a higher standard. You'll have latitude to experiment and the expectation that you will. ## What We're Looking For - 7+ years of experience in FP&A, strategic finance, investment banking, consulting, or corporate development, with a track record of owning forecasting methodology or financial strategy, such as driver-based financial modeling, long-range planning, scenario analysis, and unit economics - Strong analytical and data skills spanning SQL and financial modeling end to end; experience with dbt, Snowflake, Python, and BI tools is a plus - Proven ability to synthesize complex analysis into board- and executive-level materials, ideally within Insurtech, fintech, or financial-services experience is a strong plus - Demonstrated experience managing or mentoring senior analysts and raising a team's technical bar - Excited and passionate about new AI tools (Claude, Gemini, etc.) and eager to learn how they can improve day-to-day efficiency - Ability and interest in thinking beyond the finance organization, considering the challenges of other teams, and prioritizing what is best for the business holistically - Empathy, humility, and curiosity Expected Pay Range: $175,000 - $185,000 per year salaried* - The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Extend does not provide immigration-related sponsorship for this role. Life at Extend: - Working with a great team from diverse backgrounds in a collaborative and supportive environment. - Competitive salary based on experience, with full medical and dental & vision benefits. - Stock in an early-stage startup growing quickly. - Generous, flexible paid time off policy. - 401(k) with Financial Guidance from Morgan Stanley. [Extend CCPA HR Notice](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing) ## About Extend ## Company Overview - **One-liner**: Extend provides API-first product and shipping protection technology that helps brands turn post-purchase customer data into real-time intelligence to reduce fraud, protect margins, and increase loyalty. - **Entity Type**: Private (Series C, backed by strategic investors) - **Headquarters**: San Francisco, California, United States - **Founded**: 2019 - **Founders**: Not explicitly listed in the provided data, but Joe Moss is listed as Founder and CPO on LinkedIn. ## Core Business - **Primary industry/industries**: Fintech / Insurtech (product protection, shipping protection, warranty services) - **Target customers**: B2B – e-commerce merchants, manufacturers, and retailers (SMB to Enterprise) - **Mission or purpose statement**: “Protect what people love” – reviving the product protection industry with modern, API-first technology. ## Products & Services - **Shipping Protection**: Embedded protection for shipments, offering zero cost to merchants and pure profit from plan sales. - **Product Protection & Extended Warranties**: API-first protection solutions for a wide range of products (apparel, beauty, furniture, electronics, etc.). - **Returns & Exchange Optimization**: Dynamic policies that reduce abuse and improve customer experience. - **Fraud & Risk Analytics**: Real-time shopper analysis and claim automation to contain support costs and fraud. ## Market Standing - **Valuation**: Exceeding $1.5 billion (as per LinkedIn, likely from Series C round in 2021). - **Key Metric**: Total funding of $320.4M (Series C led by SoftBank Vision Fund for $260M, plus earlier rounds). - **Annual Revenue**: $15.7M (LinkedIn estimate; note: company may not disclose exact ARR). - **Notable Investors/Partners**: SoftBank, PayPal, AMEX, Nationwide, Meritech Capital Partners, GreatPoint Ventures. - **Growth Signals**: - 1,200+ merchant partners including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura. - Headcount grew 7.8% YoY to 211 employees. - Acquired Aon Warranty Solutions (EXTEND WARRANTY SERVICES LIMITED and EXTEND SERVICES LIMITED). - Launched in 2022 (likely new product lines or expansion). ## Competitive Advantages - **API-first embedded platform** that seamlessly integrates with existing e-commerce systems. - **Real-time data intelligence** to differentiate customers by value and risk, enabling dynamic policies. - **Zero-cost model** for merchants – revenue generated from protection plan sales. - **Strategic backing** from major financial and insurance players (SoftBank, PayPal, AMEX, Nationwide). - **Strong customer outcomes**: +61% average lift in customer LTV, +46% in average order value, +5% incremental revenue. ## Strategic Focus - Continue expanding merchant partnerships and product categories (apparel, beauty, furniture, fine jewelry, etc.). - Deepen AI/ML capabilities for fraud detection and personalized customer experiences (open roles for Senior Machine Learning Data Scientist, Manager, Machine Learning). - Scale operations globally (presence in Canada, Philippines, Lebanon) and grow the remote-first workforce. - Integrate recent acquisitions to enhance warranty and protection services. ## Why Work Here - **Culture**: “Win together,” “Embrace transparency, earn trust,” “Control your own destiny,” “Think big, drive change,” “Wow every customer.” - **Workplace**: Remote & hybrid options; hub in San Francisco. Flexible vacation policy, paid company holidays. - **Benefits**: Comprehensive medical, dental, vision; 401(k) program; competitive salary and stock options; paid parental leave; LinkedIn Learning subscriptions; Employee Resource Groups. - **Engineering culture**: Emphasis on ownership, collaboration, and using technology to modernize a legacy industry. Open roles across Data Engineering, Product Engineering, Machine Learning, Security, and Developer Experience. - **Growth**: Fast-growing startup with strong financial backing and a clear mission – opportunity to make a significant impact. ## Sources 1. [extend.com/careers](https://www.extend.com/careers) 2. [extend.com/life-at-extend](https://www.extend.com/life-at-extend) 3. [extend.com](https://www.extend.com/) 4. [job-boards.greenhouse.io/extend](https://job-boards.greenhouse.io/extend) 5. [linkedin.com/company/helloextend](https://www.linkedin.com/company/helloextend) ## Other roles at Extend - [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-extend-remote-2sm4dps48avm) - [Account Manager, Corporate Enterprise Growth Strategy](https://feeny.ai/job/account-manager-corporate-enterprise-growth-strategy-extend-united-states-2n9y15kzhz2x) — United States - [Director of Compliance](https://feeny.ai/job/director-of-compliance-extend-united-states-5y2jd27e7435) — United States - [Senior Data Scientist, Revenue & Risk Analytics](https://feeny.ai/job/senior-data-scientist-revenue-risk-analytics-extend-united-states-c0vt4eww0p1y) — United States - [Senior Analyst, Fraud Intelligence](https://feeny.ai/job/senior-analyst-fraud-intelligence-extend-united-states-7k7w8rzfnnc9) — United States - [Software Engineer II - Fulfillments Team](https://feeny.ai/job/software-engineer-ii-fulfillments-team-extend-remote-k05q4c7kx8pt) - [Director of Revenue Operations](https://feeny.ai/job/director-of-revenue-operations-extend-san-francisco-byrmst5vgvcm) — San Francisco, CA - [Senior Data Platform Engineer, Enterprise Merchant Integrations](https://feeny.ai/job/senior-data-platform-engineer-enterprise-merchant-integrations-extend-remote-bg8jqk038gxd) - [Senior Analytics Engineer, Financial Systems Engineering](https://feeny.ai/job/senior-analytics-engineer-financial-systems-engineering-extend-remote-yvzp5vs1zg5m) - [Manager, Fraud Intelligence](https://feeny.ai/job/manager-fraud-intelligence-extend-united-states-xqcdhq16y9p4) — United States