--- title: 'Senior Manager, IT & Business Systems at StemWave' canonical: 'https://feeny.ai/job/senior-manager-it-business-systems-stemwave-seaport-hq-xve43drzshm6' type: 'job' last_seen: '2026-11-05' --- # Senior Manager, IT & Business Systems at StemWave - **Company:** StemWave - **Location:** Seaport HQ - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/stemwave/1d507a35-7936-4efd-a84f-8329aea901aa ## Job description Senior Manager, IT & Business Systems — StemWave Boston, MA · Full-time, in office · Reports to Head of Finance & Admin ## About StemWave StemWave is a non-invasive regenerative medical device company reshaping healthcare alongside our provider partners. Our technology helps people live pain-free by activating the body’s natural healing process, without drugs or surgery. We’re a ~100-person company scaling fast, and our systems need to scale with us. The opportunity This is a builder role for someone who would rather fix it than file a ticket about it. You’ll own every system that runs StemWave (Salesforce, NetSuite, RF-Smart, Shopify, Zapier, etc.). You’ll set the IT strategy and roadmap, lead a lean team (today, an IT Manager and a Salesforce Administrator), and still be the person who jumps into an API integration, debugs a broken Zapier flow, or sets up a new hire’s laptop on their first morning. You’ll report to our Head of Finance & Administration and partner closely with Sales, Marketing, Finance and Operations. If you’ve built IT from the ground up at a startup, like owning both the strategy and the screwdriver, and pick up new platforms quickly, this role is for you. ## What you’ll do Own IT, end to end and in person - Run day-to-day IT for the office: hardware and equipment, device setup and lifecycle, onboarding/offboarding, accounts and access, network, printers, conferencing and end-user support. - Manage IT asset inventory, software licenses and vendor contracts. - Own security basics and standards: permissions frameworks, access reviews, backups, documentation and SOPs. - Serve as the escalation point for systems issues and cross-functional technical blockers. Build and run our business systems - Administer and optimize Salesforce: automation, workflows, permissions, configuration and integrations. - Design, build and maintain integrations across Salesforce, NetSuite, HighRadius, RF-Smart, Shopify, marketing platforms, analytics tools and our website. - Own the technical infrastructure behind the website: backend logic, lead capture, routing, tracking, attribution and performance. - Build marketing attribution and marketing-to-Salesforce connectivity across Meta, Google, YouTube and Bing. - Write and maintain APIs, middleware and automation (Zapier or similar) that remove manual work. Build our AI and cloud infrastructure - Stand up and manage cloud infrastructure (AWS or similar) as the business grows. - Lead the rollout of AI tools and AI-powered workflows across the company: selecting tools, connecting them to our data and systems, and setting guardrails. - Evaluate, learn and implement new platforms quickly as needs change. Lead the team and the roadmap - Build, own and execute the IT strategy and a multi-year systems roadmap. - Lead and develop the IT and Business Systems team (an IT Manager and a Salesforce Administrator today) and grow it as the business scales. Delegate based on each person’s strengths and coach where they’re still growing. - Manage contractors, external developers, agencies and platform vendors. - Prioritize competing requests from across the company and say clearly what gets done when. - Bring your manager options, trade-offs and honest pushback, not just status updates. ## Who you are - Startup builder. You’ve worked on a small startup team or built an IT function from scratch. You know what “good enough for now” looks like and when it isn’t. - Scrappy and hands-on. No task is beneath you. You’ll unbox a monitor in the morning and write an integration in the afternoon. The team is lean, so you’re comfortable covering any part of the stack yourself when it’s needed. - Fast learner. You pick up new platforms on the fly and are excited, not anxious, about tools you haven’t used yet. - Flexible, and leads by example. You adapt as priorities shift, set the standard for your team by doing the work, and can have direct, constructive conversations with your manager. - Organized and structured. You run a clean backlog, document as you go, delegate well, and can read the strengths and gaps of the people around you to put the right person on the right work. ## What you bring - 4–6 years of IT leadership, including building IT strategy and systems roadmaps (startup or high-growth required; building a team or function from the ground up strongly preferred). - Hands-on ownership of day-to-day IT: hardware, end-user support, onboarding/offboarding, access and security. - 2+ years of hands-on Salesforce administration (automation, configuration, integrations). - 2+ years building and supporting integrations (APIs, middleware, automation tools) in a company with substantial sales and marketing operations. - Experience with Zapier or similar, Shopify, NetSuite, and AWS or another cloud environment. - Experience building or deploying AI infrastructure or AI-powered workflows. - Strong experience connecting websites, SEO systems and marketing platforms to Salesforce. - Solid grasp of marketing attribution across paid media (Meta, Google, YouTube, Bing). - Experience managing contractors, agencies or external developers. - Clear communicator who can explain technical trade-offs to non-technical teams. ## Why join us - Real ownership: You’ll design the systems a growing medical device company runs on, not inherit someone else’s. - Leadership access: Work directly with the decision-makers shaping the company. - End-to-end exposure: See the full business, from manufacturing and fulfillment to sales, marketing and service. - Growth: As we scale, so does your team and your scope. ## Compensation Base salary of $150,000–$170,000, based on experience. ## About StemWave ## Company Overview - **One-liner**: StemWave develops and markets a non-invasive focused wave therapy device that uses patented PACE® technology to stimulate the body’s natural healing process. - **Entity Type**: Private (Privately Held) - **Headquarters**: Boston, Massachusetts, United States (with a second office in Woburn, MA) [builtin.com](https://builtin.com/company/stemwave) - **Founded**: 2022 [builtin.com](https://builtin.com/company/stemwave) - **Founders**: Tom Kostopoulos (CEO, Founder) and Antonio Bruni (Co-Founder & CMO) [linkedin.com](https://www.linkedin.com/company/stemwave) ## Core Business - **Primary industry**: Medical Device / Non-invasive regenerative medicine - **Target customers**: B2B – clinics, health systems, and sports organizations that want to offer shockwave therapy to patients. - **Mission**: “Redefining how the world heals” – providing drug-free, non-surgical treatment options that restore confidence in non-invasive care. [stemwave.com/careers](https://stemwave.com/careers) ## Products & Services - **StemWave® Device with PACE® Technology**: A focused wave therapy device that delivers mechanical stimulation at depths up to 12 cm. It comes with 150+ treatment protocols and proprietary software. The device is sold or trialled directly to clinics ($0 upfront trial available). [stemwave.com](https://stemwave.com/) - **Clinical Training & CEU Certification**: 5-hour certification program, live clinical training three times per week, and ongoing protocol updates. - **Business Coaching & Marketing Support**: One-on-one launch support, done-for-you patient acquisition marketing, and access to a national referral network. [stemwave.com](https://stemwave.com/) ## Market Standing - **Valuation / Market Cap**: Not publicly available. - **Key Metric**: 55 total employees (as of mid‑2025), with year‑over‑year headcount growth of **77.8%**. [builtin.com](https://builtin.com/company/stemwave) / [linkedin.com](https://www.linkedin.com/company/stemwave) - **Notable Investors / Partners**: No funding rounds or institutional investors disclosed. The company is bootstrapped. - **Growth Signals**: - Ranked **227th fastest-growing privately held company** in the U.S. in 2023 (inc. 5000 list). [indeed.com](https://www.indeed.com/cmp/Stemwave) - Proven in **1,200+ clinics** with a **98% success rate** (company‑claimed). [stemwave.com](https://stemwave.com/) - Expanded to 6 countries (U.S., Philippines, Canada, El Salvador, South Africa, UK). [linkedin.com](https://www.linkedin.com/company/stemwave) - 2 active job postings as of mid‑2025, with 100% month‑over‑month increase in listings. [linkedin.com](https://www.linkedin.com/company/stemwave) ## Competitive Advantages - **Patented PACE® Technology** – generates focused waves traveling at over 3,500 mph with precision targeting; backed by peer‑reviewed research (Journal of Foot & Ankle Surgery, Archives of Rheumatology). [stemwave.com](https://stemwave.com/) - **All‑in‑one ecosystem** – device + clinical training + business coaching + marketing, lowering the barrier for clinics to adopt shockwave therapy. - **“Zero‑risk” trial** – $0 upfront, money‑back guarantee if not satisfied. [stemwave.com](https://stemwave.com/) - **Rapid clinical integration** – 5‑minute treatments, 150+ pre‑set treatment zones, and ongoing software updates. ## Strategic Focus - Expand the network of provider partners (clinics, health systems, sports organizations). - Continue iterating on software and treatment protocols to maintain a gold‑standard reputation. - Scale the commercial team (sales, clinical education, marketing) to capture market share in non‑invasive pain management. ## Why Work Here - **Culture**: Young, energized company (founded 2022) with “front‑row seat” exposure to leadership. Described as fast‑paced and mission‑driven. [stemwave.com/careers](https://stemwave.com/careers) - **Work policy**: Full‑time onsite at one of two Greater Boston offices (Seaport District & Woburn). Engineering/Operations in Woburn; Corporate in Seaport. [builtin.com](https://builtin.com/company/stemwave) - **Benefits**: - 100% employer‑paid health insurance (HSA options) - 14 paid company holidays + flexible accrued PTO - Paid parental leave - Relocation assistance - Employee awards and mentorship program - Referral bonuses for bringing top talent. [stemwave.com/careers](https://stemwave.com/careers) / [builtin.com](https://builtin.com/company/stemwave) - **Diversity & Inclusion**: Dedicated D&I staff, mean gender pay gap below 10%, and hiring practices that promote diversity. [builtin.com](https://builtin.com/company/stemwave) - **Team size**: 55 employees total, ~15 in Product + Tech. Small enough for impact, growing fast. [builtin.com](https://builtin.com/company/stemwave) ## Sources 1. [StemWave Careers Page](https://stemwave.com/careers) 2. [StemWave Homepage](https://stemwave.com/) 3. [Built In Company Profile](https://builtin.com/company/stemwave) 4. [LinkedIn Company Page](https://www.linkedin.com/company/stemwave) 5. [Indeed Company Profile](https://www.indeed.com/cmp/Stemwave) ## Other roles at StemWave - [Enterprise Strategist](https://feeny.ai/job/enterprise-strategist-stemwave-seaport-hq-db9c82tcvk8s) — Seaport HQ - [Talent Acquisition Lead](https://feeny.ai/job/talent-acquisition-lead-stemwave-seaport-hq-dnpgdj3q1nkt) — Seaport HQ - [Head of Account Management](https://feeny.ai/job/head-of-account-management-stemwave-seaport-hq-er3awyvbgcsb) — Seaport HQ - [Account Executive](https://feeny.ai/job/account-executive-stemwave-remote-px08y62atgtq) - [Business Development Representative](https://feeny.ai/job/business-development-representative-stemwave-remote-f7mtfevk0f1h) - [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-stemwave-seaport-hq-xfctfap36dhr) — Seaport HQ - [Salesforce Administrator](https://feeny.ai/job/salesforce-administrator-stemwave-phillipines-rmy5fezbngw2) — Phillipines - [Medical Device Assembler](https://feeny.ai/job/medical-device-assembler-stemwave-woburn-x1jxn36vqyq1) — Woburn, MA - [Video Editor](https://feeny.ai/job/video-editor-stemwave-phillipines-9d64b6qmjzaa) — Phillipines - [Account Manager](https://feeny.ai/job/account-manager-stemwave-seaport-hq-9q7pfbp19fc8) — Seaport HQ