--- title: 'Senior Manager, IT - Field Engagement Platforms at Mirum Pharmaceuticals' canonical: 'https://feeny.ai/job/senior-manager-it-field-engagement-platforms-mirum-pharmaceuticals-foster-city-y7cke5ym86d9' type: 'job' last_seen: '2026-09-09' --- # Senior Manager, IT - Field Engagement Platforms at Mirum Pharmaceuticals - **Company:** Mirum Pharmaceuticals - **Location:** Foster City, CA - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/mirumpharmaceuticals/jobs/5230707007 ## Job description ## MISSION Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. ## POSITION SUMMARY The Sr. Manager, IT – Field Engagement Platforms is responsible for the strategy, product ownership, delivery, and operational support of Mirum's global technology capabilities used by field-based Commercial and Medical Affairs teams. The role has primary accountability for the Veeva CRM ecosystem and related field engagement capabilities, clearly differentiated from the Salesforce platform supporting Patient Services and omnichannel engagement. Reporting to the Sr. Director, IT – Commercial, Medical Affairs, Patient Services, this role partners with Sales, Commercial Operations, Medical Affairs, Compliance, Data & Analytics, and other IT teams to translate business needs into scalable, compliant, and user-centered solutions. The ideal candidate combines deep hands-on Veeva expertise with strong product management, business partnership, integration, and operational leadership skills. ## JOB FUNCTIONS/RESPONSIBILITIES Field Engagement Platform Ownership & Strategy - Serve as IT product owner and primary technology lead for the global Veeva CRM ecosystem supporting field-based Commercial and Medical Affairs teams. - Develop and maintain the platform strategy, multiyear roadmap, enhancement backlog, release plan, and lifecycle plan in alignment with the Commercial & Medical Affairs IT roadmap. - Evaluate Veeva and third-party capabilities and recommend solutions based on business value, user experience, integration, scalability, security, compliance, cost, and maintainability. - Provide recommendations on platform evolution and future capabilities while maintaining clear boundaries and integration points with the Salesforce platform used for Patient Services and omnichannel engagement. Veeva CRM & Field Technology Capabilities - Lead the design, configuration, testing, deployment, and support of Veeva CRM capabilities, including CLM, Approved Email, MyInsights, Coaching Reports, Key Insights, Key People, Veeva Network, Veeva OpenData, and integrations with PromoMats. - Ensure platform configuration aligns with field workflows, customer engagement requirements, data standards, consent and privacy requirements, compliance expectations, and a cohesive user experience. - Maintain release readiness by assessing vendor roadmaps and release impacts, coordinating regression and user acceptance testing, and communicating changes to stakeholders. - Stay current on field engagement technology and Veeva product direction, identifying opportunities to improve adoption, effectiveness, and workflow simplicity. Business Partnership & Product Management - Serve as the day-to-day IT relationship partner for field technology, developing a strong understanding of Sales and Medical Affairs operating models, workflows, user needs, and pain points. - Translate business needs into process designs, functional requirements, user stories, acceptance criteria, and actionable delivery plans. - Facilitate prioritization with business and IT stakeholders based on strategic value, user impact, risk, effort, dependencies, capacity, and total cost. - Partner with the Sr. Director, IT – Commercial & Medical Affairs on governance, investment recommendations, roadmap trade-offs, and executive communications. - Lead change management, training coordination, release communications, and adoption activities for new and enhanced capabilities. Data, Integration & Commercial Ecosystem - Partner with Data & AI, integration, security, and infrastructure teams to ensure reliable and governed data flows across Veeva CRM, customer master data, territory and alignment platforms, analytics, content, consent, and other Commercial systems. - Clarify system-of-record ownership, data definitions, interfaces, controls, monitoring, and support accountability for CRM data and integrations. - Ensure new capabilities integrate effectively with the broader Commercial and Medical Affairs technology ecosystem without creating an inconsistent field user experience. - Support data quality, reporting, analytics, automation, and responsible AI opportunities that improve field effectiveness and decision-making. Governance, Compliance & Operational Excellence - Establish and maintain platform governance, configuration standards, documentation, access controls, change controls, release procedures, and support processes. - Ensure solutions meet applicable promotional, medical, privacy, security, records-management, and regulatory requirements in partnership with Compliance, Legal, Privacy, and Security stakeholders. - Own service performance, production support, incident escalation, root-cause analysis, problem management, and continuity planning for the platform. - Monitor platform usage, adoption, support trends, data quality, and user feedback; define and track service and product health measures to drive continuous improvement. - Manage platform risks, technical debt, upgrades, decommissioning, and remediation activities across the lifecycle. Delivery, Vendor & Financial Management - Lead cross-functional projects and enhancements from discovery through design, delivery, validation, deployment, stabilization, and value realization. - Manage software vendors, implementation partners, consultants, and managed-service providers, ensuring accountability for scope, quality, timelines, service levels, knowledge transfer, and documentation. - Develop project estimates and business cases; monitor platform and project spend in partnership with the Sr. Director and IT leadership. - Coordinate delivery dependencies, risks, decisions, and status reporting across business stakeholders and IT teams. ## QUALIFICATIONS Education /Experience: - Bachelor's degree in Computer Science, Information Systems, Engineering, Business, Life Sciences, or a related field. - 5+ years of experience supporting Commercial CRM and field technology platforms, preferably in the pharmaceutical, biotechnology, or life sciences industry. - Demonstrated experience as a CRM product owner, platform owner, or technology lead responsible for roadmap, backlog, releases, integrations, operational support, and stakeholder management. - Experience supporting field Commercial and/or Medical Affairs technology in a regulated environment. Technical & Domain Expertise - Deep functional and hands-on experience with Veeva CRM and relevant capabilities such as Approved Email, CLM, MyInsights, Veeva Network, Veeva OpenData, and PromoMats integrations. - Strong understanding of life sciences field processes, including HCP/HCO engagement, customer segmentation, territories and alignments, call activity, content delivery, field communications, coaching, and field reporting. - Strong understanding of CRM data, customer master data, consent, integrations, analytics, and downstream Commercial data flows. - Experience with Salesforce or adjacent omnichannel and Patient Services platforms is preferred, particularly where integration and platform-boundary decisions are required. - Working knowledge of privacy, security, promotional and medical compliance, validation, and change-control expectations in life sciences. Leadership & Interpersonal Skills - Strong product and platform management skills, including roadmap development, backlog prioritization, release planning, governance, and lifecycle management. - Ability to influence without direct authority and coordinate business stakeholders, technical teams, vendors, and consultants. - Strong communication and presentation skills, with the ability to translate technical considerations into clear business impact and decisions. - Strong analytical, organizational, vendor-management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. - Ability to balance strategic platform ownership with hands-on problem solving and operational accountability. ## KNOWLEDGE, SKILLS AND ABILITIES - Customer-focused and collaborative approach to building trusted partnerships with field users, business leaders, Compliance, and IT colleagues. - Disciplined approach to documentation, testing, controls, release management, service management, and continuous improvement. - Ability to make practical trade-offs across business value, user experience, compliance, cost, scalability, and maintainability. - Commitment to Mirum's values and to delivering simple, reliable technology experiences for field teams. The salary range for this position is $185,000 to $200,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided. ## #LI-HYBRID Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws. Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. ## About Mirum Pharmaceuticals ## Company Overview - **One-liner**: Mirum Pharmaceuticals is a global biopharmaceutical company focused on developing and delivering treatments for rare liver diseases affecting children and adults with significant unmet medical needs. - **Entity Type**: Public (NASDAQ: MIRM) - **Headquarters**: Foster City, California, USA - **Founded**: 2018 - **Founders**: Not publicly listed as individual founders; the company was established by a leadership team with deep rare disease and biotech experience who identified a deprioritized therapy for Alagille syndrome and moved decisively to advance it. ## Core Business - **Primary industry/industries**: Biotechnology / Rare Disease Pharmaceuticals - **Target customers**: Healthcare providers, patients, and families affected by rare liver diseases (Alagille syndrome, Progressive Familial Intrahepatic Cholestasis, and other cholestatic conditions); B2B relationships with payers, distributors, and healthcare systems globally. - **Mission or purpose statement**: "Relentlessly Rare" — focused on conditions where the burden is profound and the need is greatest, combining deep expertise with disciplined execution to advance meaningful medicines for people around the world. ## Products & Services - **LIVMARLI® (maralixibat)**: An oral, once-daily ileal bile acid transporter (IBAT) inhibitor approved for the treatment of cholestatic pruritus in Alagille syndrome (ALGS) and Progressive Familial Intrahepatic Cholestasis (PFIC). Approved in multiple regions including the US and Europe. Additional development programs are underway. - **Pipeline Programs**: A broad pipeline of investigational medicines targeting significant unmet needs in rare liver diseases, including additional indications for LIVMARLI and other early-stage programs. ## Market Standing - **Valuation/Market Cap**: As of mid-2025, Mirum’s market capitalization is approximately $1.5–$2.0 billion (fluctuating with stock price; check current data on [ir.mirumpharma.com](https://ir.mirumpharma.com/overview/default.aspx)). - **Key Metric**: Annual Revenue — Mirum generates revenue from commercial sales of LIVMARLI. In 2024, the company reported total revenue of approximately $290 million (preliminary figure; verify in latest 10-K). The company has transitioned from a development-stage to a commercial-stage biotech. - **Notable Investors/Partners**: Public institutional investors; key partners include clinical sites, patient advocacy groups (e.g., Alagille Syndrome Alliance, PFIC Network), and global distribution partners for international markets. - **Growth Signals**: Three approved medicines in its portfolio; global footprint with offices in North America and Europe; expanding pipeline with additional clinical programs; consistent revenue growth from LIVMARLI; growing commercial presence in Europe and other regions. ## Competitive Advantages - **First-in-class / Best-in-class therapy**: LIVMARLI is the first and only approved treatment for cholestatic pruritus in Alagille syndrome, addressing a critical unmet need with no prior approved therapies. - **Deep rare disease expertise**: The leadership team has extensive experience in rare disease drug development, regulatory strategy, and commercialization, allowing the company to navigate complex pathways efficiently. - **Patient-centric culture**: Mirum embeds patient and family voices directly into development and commercial strategy, ensuring therapies meet real-world needs. - **Disciplined execution**: The company was founded with a single deprioritized asset and rapidly advanced it to approval, demonstrating agility and focus. ## Strategic Focus - **Expand global access**: Continuing to secure regulatory approvals and market access for LIVMARLI and other pipeline assets across North America, Europe, and other regions. - **Advance pipeline**: Pursuing additional indications for LIVMARLI and developing new therapies for other rare liver diseases with high unmet need. - **Deepen patient engagement**: Strengthening relationships with patient communities and advocacy groups to inform research, development, and commercialization. - **Build commercial infrastructure**: Expanding commercial, medical affairs, and patient services teams globally to support growing product portfolio. ## Why Work Here - **Mission-driven culture**: Mirum’s core values — "Care, Be Real, Get It Done, and Have Fun, Seriously" — foster a collaborative, high-performance environment where employees are empowered to bring their authentic selves to work. - **Flexible work environment**: The company supports flexible ways of working, with offices in Foster City (global HQ), Basel (Switzerland), and Zug (Switzerland), plus US Remote roles available for certain positions. Arrangements vary by role. - **Comprehensive benefits**: 100% employee medical premium coverage (with 100% dependent medical contributions), 4% 401(k) match with immediate vesting, 15% Employee Stock Purchase Plan, four weeks of PTO starting day one, company holidays including a winter shutdown, paid parental leave, up to $5,000 annual tuition reimbursement, and an Employee Assistance Program. - **Collaborative community**: Regular "Coffee and Chats" and bi-weekly "Lunch Connections" foster cross-functional dialogue. Office environments are designed for connection with stocked snacks, beverages, and (in some locations) catered lunches and on-site baristas. - **Growth opportunity**: As a high-growth public company with approved products and an expanding pipeline, employees have significant opportunities to contribute to meaningful milestones and career development. ## Sources 1. [mirumpharma.com](https://mirumpharma.com/) 2. [mirumpharma.com/about-us/our-story/](https://mirumpharma.com/about-us/our-story/) 3. [mirumpharma.com/jobs/](https://mirumpharma.com/jobs/) 4. [ir.mirumpharma.com](https://ir.mirumpharma.com/overview/default.aspx) 5. [job-boards.greenhouse.io/mirumpharmaceuticals](https://job-boards.greenhouse.io/mirumpharmaceuticals) ## Other roles at Mirum Pharmaceuticals - [Associate Director, IT – Commercial Data & Insights Architect](https://feeny.ai/job/associate-director-it-commercial-data-insights-architect-mirum-pharmaceuticals-g9wsr1x11bam) — Foster City, CA - [Senior Manager, Regulatory Affairs Labeling](https://feeny.ai/job/senior-manager-regulatory-affairs-labeling-mirum-pharmaceuticals-foster-city-cd12qjwbgvy7) — Foster City, CA - [Associate Director, Marketing - Brelovitug](https://feeny.ai/job/associate-director-marketing-brelovitug-mirum-pharmaceuticals-foster-city-4shheq22p8dm) — Foster City, CA - [Therapeutic Account Manager, Liver - Manhattan North](https://feeny.ai/job/therapeutic-account-manager-liver-manhattan-north-mirum-pharmaceuticals-united-kvtpdmvp9w2m) — United States - [Therapeutic Account Manager, Liver - Miami](https://feeny.ai/job/therapeutic-account-manager-liver-miami-mirum-pharmaceuticals-united-states-s54276gcfgz2) — United States - [Therapeutic Account Manager, Liver - Jacksonville](https://feeny.ai/job/therapeutic-account-manager-liver-jacksonville-mirum-pharmaceuticals-united-5b19z5vw3cc1) — United States - [Therapeutic Account Manager, Liver - Charlotte](https://feeny.ai/job/therapeutic-account-manager-liver-charlotte-mirum-pharmaceuticals-united-states-j3bvmf57a95r) — United States - [Therapeutic Account Manager, Liver - Richmond](https://feeny.ai/job/therapeutic-account-manager-liver-richmond-mirum-pharmaceuticals-united-states-jabdwhfcyq8s) — United States - [Therapeutic Account Manager, Liver - Washington, D.C.](https://feeny.ai/job/therapeutic-account-manager-liver-washington-d-c-mirum-pharmaceuticals-united-aq4qrnkceqbr) — United States - [Therapeutic Account Manager, Liver - Allentown](https://feeny.ai/job/therapeutic-account-manager-liver-allentown-mirum-pharmaceuticals-united-states-4kkyp7n85eet) — United States