---
title: 'Senior Manager, IT Operations at Suno'
canonical: 'https://feeny.ai/job/senior-manager-it-operations-suno-san-francisco-32hnxajhey92'
type: 'job'
last_seen: '2026-10-25'
---

# Senior Manager, IT Operations at Suno

- **Company:** Suno
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.ashbyhq.com/suno/b699e12d-06b5-48d4-b8fd-273696757b96

## Job description

## About Suno

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

## About the Role

Lead the team that keeps Suno Corporate IT Systems running. As Senior Manager, IT Operations, you'll lead our IT Engineers and build our IT Service Desk. Your team owns IT operations across our four US offices — Cambridge, New York, San Francisco, and Los Angeles — including identity and access management, endpoint management, collaboration software, office A/V, office networking, and Tailscale. Your success will be measured through the impact of your team. You'll establish clear ownership over operational areas, ensure top-notch service that your colleagues trust, and your team will leverage AI and Automation to scale efficiently. You'll partner closely with Operations, People, Finance, Security, and Engineering, and you'll be the senior IT presence on the West Coast. Listen to the song we made about it: https://suno.com/s/0fzLoGLLVcxm3uBA

What Your Team Owns

- Identity and access management — Okta, SSO and SCIM coverage, joiner / mover / leaver automation via our IGA platform, access reviews, and ad hoc access requests.
- Endpoint management — the Mac fleet in MDM, zero-touch enrollment, OS and patch compliance, device trust, and endpoint security in partnership with our EDR/MDR providers.
- Collaboration software — Google Workspace, Slack, Notion, and the broader SaaS portfolio: configuration, hardening, licensing, and lifecycle.
- Office A/V — conference rooms, videoconferencing, and event spaces.
- Corporate Networking — wired, wireless, and WAN across four sites, including design for buildouts and expansions with outside experts where it makes sense.
- Tailscale — our zero-trust network layer: ACL policy, device posture, access to internal tools and infrastructure, and the day-to-day administration in collaboration with Engineering
- IT service delivery — the service desk, AI IT Service Management platform, SLAs, escalation paths, knowledge base, and the Tier 0 partnership with office managers.

## What You'll Do

- Manage the IT Engineers — set expectations against our role standards, give direct feedback, run 1:1s and performance conversations, and grow people on the IC track. Manage against outcomes and impact, not tenure and activities.
- Build the IT Help Desk — define the service model (what the desk handles, what escalates to engineering, what office managers cover at Tier 0), write the job profiles, our our service desk team.
- Own operational outcomes — the team's quarterly plan across the areas above, clear ownership of each area by a named engineer, and honest status reporting to the Senior Manager of IT and leadership.
- Run change well — size changes by scope, impact, and reversibility; make sure the team communicates before changes land and can roll them back after; bring in the right partners early and avoid surprises.
- Scale service as Suno scales — runbooks and knowledge articles good enough for AI-powered self-service to actually deflect; automate what the team has handled twice; absorb headcount growth without proportional growth in tickets or effort.
- Manage vendors and partners — MSPs, network and A/V integrators, EDR/MDR providers, and SaaS vendors; hold them to results and know when to bring work in-house.
- Lead IT for the West Coast — own IT for the SF office directly, oversee LA coverage, and partner with Facilities on buildouts, moves, and expansions.

## What You'll Need

Must-Haves

- 10+ years in IT, including 3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company.
- You've built a support function, not just inherited one — you can discuss service model, SLAs, staffing, and deflection you put in place and what changed because of it.
- Working knowledge across the stack your team owns — identity (Okta or equivalent, SCIM, IGA), Apple-first endpoint management, Google Workspace and Slack administration, office networking and A/V, and zero-trust networking (Tailscale or comparable) — deep enough to set priorities, review your team's work credibly, and ask the right questions, without needing to be the best engineer in the room.
- Strong people leadership — you've hired, coached, given hard feedback, and managed performance, including for people in other offices and time zones.
- Clear written communication — you need to be able to communicate clearly and concisely for executive, business, and technical audiences.
- Judgment under growth — you can tell a one-way door from a two-way door, move fast on the reversible, and slow down on the consequential.

Nice-to-Haves

- Hands-on background with Okta, SCIM provisioning, and IGA tooling (Lumos, SailPoint, Saviynt, or comparable).
- Modern Apple MDM (Iru, Jamf, Jumpcloud) and endpoint security partnerships (CrowdStrike, SentinelOne, Expel, or similar).
- Tailscale or another zero-trust network layer in production — ACL design, device posture, SSO integration.
- ITSM design experience — intake, categorization, SLAs, and reporting from scratch; AI-powered self-service a plus.
- Experience running IT through a multi-office expansion — new sites, floor expansions, and the integrators and vendors that come with them.
- Experience as an early IT leader at a company that grew from hundreds to a thousand employees.

Work Location Policy This role is expected to work from the San Francisco Suno office 5 days a week, per Suno's company policy. Full-time employees will receive competitive equity packages, and comprehensive benefits. The actual base salary offered may vary depending on location, skills, qualifications, and experience.

Additional Notes Applicants must be eligible to work in the US. Willingness to travel (up to 25%) to lead team members and support offices across Suno locations, with a deliberate cadence in Cambridge and NYC during the first six months.

## Perks & Benefits for Full-Time Employees

- Company Equity Package
- 401(k) with 3% Employer Match & Roth 401(k)
- Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
- 11 Paid Holidays + Unlimited PTO & Sick Time
- 16 Weeks of Paid Parental Leave
- Creative Education Stipend
- Generous Commuter Allowance
- In-Office Lunch (5 days per week)

Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

## About Suno

## Company Overview
- **One-liner**: Suno is an AI-powered music generation platform that enables anyone to create original songs from text prompts, no instrument needed.
- **Entity Type**: Private (Startup)
- **Headquarters**: Cambridge, MA, USA
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: AI music generation, creative technology
- **Target customers**: B2C (individual creators, musicians, content creators) and B2B (licensing partnerships)
- **Mission or purpose**: “Transforming how people create and experience music. AI is our tool, not our identity.” [suno.com/about](https://suno.com/about)

## Products & Services
- **[Suno AI Music Generator](https://suno.com/)**: Web-based platform to generate songs from text prompts. Free tier (10 songs/day); paid Pro and Premier plans unlock more songs, commercial rights, stem separation, audio uploads, and priority generation. [suno.com](https://suno.com/)
- **[Suno Studio](https://suno.com/)**: First-of-its-kind generative audio workstation with a multitrack editor, MIDI export, persona voices, and warp markers (available on Premier plan). [suno.com](https://suno.com/)
- **[Suno v5.5](https://suno.com/)**: Latest AI model with Voices, Custom models, and My Taste for personalized music creation. [suno.com](https://suno.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – Not publicly available
- **Notable Investors/Partners**: Warner Music Group (partnership to build interactive music) [suno.com/about](https://suno.com/about)
- **Growth Signals**: 144 total employees [builtin.com](https://builtin.com/company/suno-sunocom); offices in Cambridge, MA, Los Angeles, CA, and New York, NY; “millions around the world use Suno” [suno.com/about](https://suno.com/about)

## Competitive Advantages
- Proprietary, state-of-the-art AI music model (claimed “world’s best music model”)
- First generative audio workstation (Suno Studio) blending DAW functionality with AI
- Strong brand and community of millions of users
- Strategic partnerships with major music labels (Warner Music Group)

## Strategic Focus
- Expanding creative capabilities (v5.5 with Voices, Custom models, My Taste)
- Building interactive music experiences with label partners
- Scaling the platform to reach more creators globally

## Why Work Here
- **Culture**: “A diverse group of creatives, technologists, and dreamers”; core values: Fun, Music, Aesthetics, Impatience [suno.com/about](https://suno.com/about)
- **Work policy**: In-office at three locations (Cambridge, LA, NYC) [builtin.com](https://builtin.com/company/suno-sunocom)
- **Benefits**: Unlimited PTO + 11 company holidays, 16 weeks fully paid parental leave, 401(k) with 3% Safe Harbor match, medical/dental/vision, free lunch 5 days/week, commuter stipend, creative education stipend [about.suno.com](https://about.suno.com/)
- **Engineering culture**: Fast-paced, mission-driven, with emphasis on “extreme speed” and “great taste” [suno.com/about](https://suno.com/about)

## Sources
1. [about.suno.com](https://about.suno.com/)
2. [suno.com](https://suno.com/)
3. [suno.com/about](https://suno.com/about)
4. [builtin.com](https://builtin.com/company/suno-sunocom)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/suno)

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