---
title: 'Senior Manager, IT - Patient CRM Lead at Mirum Pharmaceuticals'
canonical: 'https://feeny.ai/job/senior-manager-it-patient-crm-lead-mirum-pharmaceuticals-foster-city-04nbx6c9crsm'
type: 'job'
last_seen: '2026-11-11'
---

# Senior Manager, IT - Patient CRM Lead at Mirum Pharmaceuticals

- **Company:** Mirum Pharmaceuticals
- **Location:** Foster City, CA
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/mirumpharmaceuticals/jobs/5286725007

## Job description

## MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

## POSITION SUMMARY

The Senior Manager, Commercial IT Patient CRM Lead will serve as the IT platform and technical lead for Mirum’s Salesforce Agentforce Life Sciences (formerly Life Sciences Cloud) platform supporting Patient Services. This role is accountable for maintaining a stable, secure, and scalable production environment while leading its continued evolution to support future Patient Services capabilities and business growth. The role requires a strong combination of Salesforce technical depth, solution architecture expertise, and hands-on experience with Life Sciences Cloud and/or Health Cloud in a Patient Services environment. The ideal candidate can move comfortably between strategic architecture, detailed technical design, production problem-solving, and cross-functional collaboration in a regulated life sciences environment.

## JOB FUNCTIONS/RESPONSIBILITIES

Salesforce Platform Ownership & Architecture

- Own Salesforce platform architecture, technical roadmap, solution design, and lifecycle management for Patient Services.
- Establish scalable technical standards and design patterns to support current operations and future capabilities.
- Provide deep technical leadership across Salesforce data models, configuration, automation, security, environments, and platform capabilities.
- Make sound architectural decisions balancing native capabilities, configuration, customization, scalability, and maintainability.

Patient Services & Platform Evolution

- Partner with Patient Services and cross-functional IT teams to translate evolving business needs into scalable Salesforce solutions.
- Apply deep Life Sciences Cloud/Agentforce Life Sciences and/or Health Cloud expertise to platform architecture and solution design.
- Lead Salesforce architecture for significant platform enhancements and evolving digital capabilities, including patient and HCP engagement experiences.
- Evaluate new capabilities and enhancements based on business value, architectural fit, dependencies, complexity, and risk.

Production Operations & Team Leadership

- Provide technical direction and oversight to onshore and offshore operations teams supporting the Salesforce production environment.
- Guide incident resolution, root cause analysis, defect remediation, and technical debt management, engaging directly on complex issues as needed.
- Own Salesforce backlog priorities, release strategy, and environment management while ensuring effective execution by operations and delivery teams.
- Establish clear operational standards for support, monitoring, testing, change management, and releases.

Cross-System & Technology Collaboration

- Partner closely with integration, vendors and business teams on end-to-end solutions spanning Salesforce and connected Patient Services systems.
- Bring strong technical understanding of Salesforce integrations with patient and HCP portals, contact center/IVR platforms, fax solutions, and other Patient Services technologies.
- Understand end-to-end data flows and system dependencies to assess the broader impact of Salesforce platform changes.
- Collaborate on architecture, testing, troubleshooting, and delivery while maintaining clear accountability for the Salesforce platform.

Vendor & Delivery Management

- Provide technical direction and oversight to Salesforce implementation and support partners.
- Review and challenge vendor-proposed designs for solution quality, scalability, and maintainability.
- Hold partners accountable for delivery quality, documentation, and knowledge transfer.
- Build strong internal Salesforce expertise so platform architecture and technical decisions remain owned within Mirum IT.

Governance & Continuous Improvement

- Ensure Salesforce changes follow appropriate governance, security, privacy, compliance, and change-management requirements.
- Maintain appropriate technical and operational documentation to support platform continuity and audit readiness.
- Stay current with evolving Salesforce capabilities and identify opportunities to improve platform architecture, reliability, and user experience.

## QUALIFICATIONS

Education /Experience:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.
- 6+ years of Salesforce experience supporting complex, business-critical production environments.
- Hands-on experience architecting, implementing, and supporting Salesforce Life Sciences Cloud/Agentforce Life Sciences and/or Health Cloud solutions within pharmaceutical Patient Services.
- Strong understanding of Patient Services processes, workflows, and supporting technology ecosystems.
- Strong Salesforce solution architecture and technical expertise across data modeling, security, automation, configuration, environments, APIs, integrations, and release management.
- Experience designing or supporting integrations between Salesforce and patient/HCP portals, contact center or IVR platforms, fax solutions, and other Patient Services technologies.
- Demonstrated experience leading significant enhancements to a live Salesforce platform while maintaining production stability.
- Experience providing technical direction to onshore/offshore support, managed-service, or technical delivery teams.
- Experience leading Salesforce partners and working collaboratively across integration, data, security, architecture, and business teams.

## Preferred Qualifications

- Experience integrating Five9 or a comparable contact center/IVR platform with Salesforce.
- Experience with Salesforce-integrated patient and HCP portals and fax solutions.
- Experience within biotechnology or pharmaceutical Commercial IT.
- Relevant Salesforce certifications in architecture, Health Cloud, Life Sciences Cloud, or related disciplines.
- Experience across broader life sciences technology ecosystems, including master data, data platforms, integration platforms, and Commercial systems.

## KNOWLEDGE, SKILLS & ABILITIES

- Deep knowledge of Salesforce Life Sciences Cloud/Agentforce Life Sciences and/or Health Cloud and its application to Patient Services.
- Ability to move comfortably between solution architecture, detailed technical design, and complex production troubleshooting.
- Strong understanding of Patient Services technology and Salesforce integration patterns across digital, contact center, data, and related platforms.
- Ability to guide operations and technical teams while retaining accountability for Salesforce platform quality and technical direction.
- Ability to anticipate the impact of new capabilities on a live production platform and identify architectural dependencies and risks early.
- Strong technical judgment with the ability to evaluate and challenge vendor-proposed solutions.
- Excellent communication and collaboration skills across business, IT, and external partner teams.

The salary range for this position is $190,000 to $205,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided.

## #LI-HYBRID

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

## About Mirum Pharmaceuticals

## Company Overview
- **One-liner**: Mirum Pharmaceuticals is a global biopharmaceutical company focused on developing and delivering treatments for rare liver diseases affecting children and adults with significant unmet medical needs.
- **Entity Type**: Public (NASDAQ: MIRM)
- **Headquarters**: Foster City, California, USA
- **Founded**: 2018
- **Founders**: Not publicly listed as individual founders; the company was established by a leadership team with deep rare disease and biotech experience who identified a deprioritized therapy for Alagille syndrome and moved decisively to advance it.

## Core Business
- **Primary industry/industries**: Biotechnology / Rare Disease Pharmaceuticals
- **Target customers**: Healthcare providers, patients, and families affected by rare liver diseases (Alagille syndrome, Progressive Familial Intrahepatic Cholestasis, and other cholestatic conditions); B2B relationships with payers, distributors, and healthcare systems globally.
- **Mission or purpose statement**: "Relentlessly Rare" — focused on conditions where the burden is profound and the need is greatest, combining deep expertise with disciplined execution to advance meaningful medicines for people around the world.

## Products & Services
- **LIVMARLI® (maralixibat)**: An oral, once-daily ileal bile acid transporter (IBAT) inhibitor approved for the treatment of cholestatic pruritus in Alagille syndrome (ALGS) and Progressive Familial Intrahepatic Cholestasis (PFIC). Approved in multiple regions including the US and Europe. Additional development programs are underway.
- **Pipeline Programs**: A broad pipeline of investigational medicines targeting significant unmet needs in rare liver diseases, including additional indications for LIVMARLI and other early-stage programs.

## Market Standing
- **Valuation/Market Cap**: As of mid-2025, Mirum’s market capitalization is approximately $1.5–$2.0 billion (fluctuating with stock price; check current data on [ir.mirumpharma.com](https://ir.mirumpharma.com/overview/default.aspx)).
- **Key Metric**: Annual Revenue — Mirum generates revenue from commercial sales of LIVMARLI. In 2024, the company reported total revenue of approximately $290 million (preliminary figure; verify in latest 10-K). The company has transitioned from a development-stage to a commercial-stage biotech.
- **Notable Investors/Partners**: Public institutional investors; key partners include clinical sites, patient advocacy groups (e.g., Alagille Syndrome Alliance, PFIC Network), and global distribution partners for international markets.
- **Growth Signals**: Three approved medicines in its portfolio; global footprint with offices in North America and Europe; expanding pipeline with additional clinical programs; consistent revenue growth from LIVMARLI; growing commercial presence in Europe and other regions.

## Competitive Advantages
- **First-in-class / Best-in-class therapy**: LIVMARLI is the first and only approved treatment for cholestatic pruritus in Alagille syndrome, addressing a critical unmet need with no prior approved therapies.
- **Deep rare disease expertise**: The leadership team has extensive experience in rare disease drug development, regulatory strategy, and commercialization, allowing the company to navigate complex pathways efficiently.
- **Patient-centric culture**: Mirum embeds patient and family voices directly into development and commercial strategy, ensuring therapies meet real-world needs.
- **Disciplined execution**: The company was founded with a single deprioritized asset and rapidly advanced it to approval, demonstrating agility and focus.

## Strategic Focus
- **Expand global access**: Continuing to secure regulatory approvals and market access for LIVMARLI and other pipeline assets across North America, Europe, and other regions.
- **Advance pipeline**: Pursuing additional indications for LIVMARLI and developing new therapies for other rare liver diseases with high unmet need.
- **Deepen patient engagement**: Strengthening relationships with patient communities and advocacy groups to inform research, development, and commercialization.
- **Build commercial infrastructure**: Expanding commercial, medical affairs, and patient services teams globally to support growing product portfolio.

## Why Work Here
- **Mission-driven culture**: Mirum’s core values — "Care, Be Real, Get It Done, and Have Fun, Seriously" — foster a collaborative, high-performance environment where employees are empowered to bring their authentic selves to work.
- **Flexible work environment**: The company supports flexible ways of working, with offices in Foster City (global HQ), Basel (Switzerland), and Zug (Switzerland), plus US Remote roles available for certain positions. Arrangements vary by role.
- **Comprehensive benefits**: 100% employee medical premium coverage (with 100% dependent medical contributions), 4% 401(k) match with immediate vesting, 15% Employee Stock Purchase Plan, four weeks of PTO starting day one, company holidays including a winter shutdown, paid parental leave, up to $5,000 annual tuition reimbursement, and an Employee Assistance Program.
- **Collaborative community**: Regular "Coffee and Chats" and bi-weekly "Lunch Connections" foster cross-functional dialogue. Office environments are designed for connection with stocked snacks, beverages, and (in some locations) catered lunches and on-site baristas.
- **Growth opportunity**: As a high-growth public company with approved products and an expanding pipeline, employees have significant opportunities to contribute to meaningful milestones and career development.

## Sources
1. [mirumpharma.com](https://mirumpharma.com/)
2. [mirumpharma.com/about-us/our-story/](https://mirumpharma.com/about-us/our-story/)
3. [mirumpharma.com/jobs/](https://mirumpharma.com/jobs/)
4. [ir.mirumpharma.com](https://ir.mirumpharma.com/overview/default.aspx)
5. [job-boards.greenhouse.io/mirumpharmaceuticals](https://job-boards.greenhouse.io/mirumpharmaceuticals)

## Other roles at Mirum Pharmaceuticals

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- [Associate Director, Analytical Development - Biologics](https://feeny.ai/job/associate-director-analytical-development-biologics-mirum-pharmaceuticals-9zjavtcbpqqe) — Foster City, CA
- [Associate Director, Government Pricing](https://feeny.ai/job/associate-director-government-pricing-mirum-pharmaceuticals-foster-city-gz0f942ek8v7) — Foster City, CA
- [Senior Manager, Commercial Supply Chain](https://feeny.ai/job/senior-manager-commercial-supply-chain-mirum-pharmaceuticals-foster-city-ceg78r6809c2) — Foster City, CA
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- [Regional Account Manager, Southeast - GEM](https://feeny.ai/job/regional-account-manager-southeast-gem-mirum-pharmaceuticals-miami-9rd41vp07fd5) — Miami, FL
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