---
title: 'Senior Manager, IT Support at Ōura'
canonical: 'https://feeny.ai/job/senior-manager-it-support-oura-united-states-hpn4d42h3byb'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Manager, IT Support at Ōura

- **Company:** Ōura
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/oura/jobs/4324826009

## Job description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living [our values](https://ouraring.com/about-us) and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

Oura is redefining what it means to understand your body — and the IT support function that keeps every Oura employee working is a critical part of that mission. We are looking for a Senior Manager, IT Support to lead a globally distributed team across the US, Finland, UK, and beyond, driving our AI-native ITSM transformation and partnering with IT Platform Engineering on the JML automation and identity workflows that will reshape how IT support operates at Oura.

The right person grew up in IT support - started on the tools, built their instincts from the ground up, and made the deliberate move into leading high-performing teams and complex programs. They bring deep IT support leadership fundamentals, strong people and program management instincts, a genuine AI-first mindset, and an employee experience focus that measures success by whether every Oura employee feels well-served by IT every single day.

What you will do:

- Lead and develop a globally distributed IT support team across US, Finland, UK, and APAC, owning the full people management lifecycle: hiring, onboarding, performance management, career development, and succession planning.
- Drive Oura's AI-first modern ITSM transformation by leading the team through the ServiceNow-to-Atomicwork migration, deploying AI-native ticket deflection, and self-service workflows, and enabling AI coworker agents to handle routine requests autonomously so the team can focus on complex, high-value employee interactions and strategic program delivery.
- Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, change management, escalation frameworks, and executive-ready metrics reporting; build and enforce scalable processes, not just manage a queue.
- Partner closely with IT Platform Engineering and IT Applications & Automation on JML automation, access governance, and onboarding/offboarding workflows in a collaborative, engineering-adjacent role rather than a siloed Support function.
- Own outsourced support and vendor partner relationships, including milestone accountability, SLA governance, performance management, and device lifecycle continuity across global office locations.
- Drive cross-functional programs across IT, HR, Legal, Finance, Security, and business leadership by influencing without direct authority, building alignment, and delivering outcomes through strong relationships.
- Develop regional IT support teams in the US and Finland toward local informal domain ownership and escalation accountability — and drive continuous improvement through structured root cause analysis.
- Participate in on-call rotation escalations for critical IT support incidents and executive escalations.

This is a remote role with a strong preference for candidates who are based on the East Coast or can seamlessly work across EET, EST, and PST time zones.This job involves regular interaction and collaboration with Oura colleagues in Finland, across the US, and in other countries. Finland is in the Eastern European Time Zone, which is 7 hours ahead of US Eastern Standard Time; for example, 7 AM in New York is 2 PM in Finland. Standard office hours in Finland are 9 AM to 5 PM. For this role, applicants should expect regular meetings between the hours of 7 AM and 9 AM Eastern Standard Time (to collaborate with colleagues in Finland) and 5 PM and 7 PM Eastern Standard Time (to collaborate with colleagues on the West Coast) and be open to occasional meetings even earlier.

We Would Love to Consider You for This Role if You Have:

- 10+ years in enterprise IT support, service management, or helpdesk leadership in a high-growth, fast-paced technology company — with at least 3+ years at Senior Manager level managing globally distributed teams
- Deep ITSM platform ownership — ServiceNow, Atomicwork, Console, JSM, or equivalent; operational ownership of the platform, SLA configuration, and workflow design; experience delivering an AI-native or Slack-first ITSM model is a strong plus
- Proven ITSM process delivery and continuous improvement discipline — built and governed incident management, request fulfillment, change management, and SLA frameworks from the ground up; applies root cause analysis systematically to turn recurring incidents into eliminated problems
- Strong people developer and cross-functional leader — actively grows ICs into informal regional leads; influences without authority across HR, Legal, Security, Finance, and business leadership; deliberate and structured in coaching, not "let them grow naturally"
- Experience managing globally distributed IT support teams across US and European timezones — genuinely operating across US East, EU, and UK as the primary management model, not just occasional international collaboration
- Familiarity with Okta or a modern enterprise IAM platform — sufficient to partner with IT Platform Engineering and IT Applications & Automation on JML automation, access governance, and identity lifecycle workflows without needing a technical intermediary
- Exceptional communicator — written, verbal, and executive-ready; equally sharp running a team standup with Helsinki, presenting SLA trends to the VP of Technology, and working async across timezones with Jira and Confluence as everyday tools
- East Coastbased — remote role with ~25% travel to SF, EU, and UK; open to NY/NJ/CT/PA/MA; comfortable with international travel and a US East timezone anchor

## Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

- Competitive salary
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own during your tenure
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated
- Paid sick leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

- Region 1 $198,050 - $233,000
- Region 2 $189,200 - $212,000
- Region 3 $169,150 - $199,000

A recruiter can determine your Region based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI).

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

## About Ōura

## Company Overview
- **One-liner**: Ōura (Oura Health) makes a smart ring that tracks sleep, activity, stress, and women’s health, providing personalized insights to help people improve their overall well-being.
- **Entity Type**: Private (Series E, $900M round in 2025)
- **Headquarters**: San Francisco, California, United States (with major offices in Helsinki and Oulu, Finland)
- **Founded**: 2013
- **Founders**: Petteri Lahtela, Kari Kivelä, Markku Koskela

## Core Business
- **Primary industry**: Wellness and Fitness Services / Health Technology
- **Target customers**: B2C (individuals focused on sleep, fitness, stress, and longevity) and B2B (employer wellness programs, clinical research partners)
- **Mission or purpose**: “Empower every person to own their inner potential and make health a daily practice.”

## Products & Services
- **Oura Ring (Gen 3 / Horizon)**: A wearable smart ring that collects over 50 health metrics – heart rate, HRV, body temperature, SpO2, sleep stages, activity, and stress. Form factor is designed for 24/7 comfort.
- **Oura Membership**: A subscription service that unlocks personalized daily health insights, readiness scores, sleep analysis, guided programs (e.g., stress management, women’s health), and trend reports.
- **Oura for Business**: Employer wellness programs that leverage Oura Ring data to improve workforce health, reduce burnout, and support preventive care.

## Market Standing
- **Valuation/Market Cap**: $11 billion (set during the Series E round in 2025) – [getlatka.com](https://getlatka.com/companies/ouraring.com)
- **Key Metric**: Annual revenue of **$250M** (2025 estimate) – [linkedin.com](https://www.linkedin.com/company/oura)
- **Total Funding**: Conflicting reports – **$1.6B** per LinkedIn vs. **$1.2B** per Latka; both include the $900M Series E led by Fidelity in 2025. Prior investors include Lifeline Ventures, DFO Management, and others.
- **Notable Investors/Partners**: Fidelity (lead, Series E), Lifeline Ventures, DFO Management; partnerships include the NBA (COVID-19 monitoring), employer wellness programs, and research institutions.
- **Growth Signals**: 
  - 2.5 million rings sold as of December 2024 – [linkedin.com](https://www.linkedin.com/company/oura)
  - Headcount: 1,042 employees (+59.2% YoY) – [linkedin.com](https://www.linkedin.com/company/oura)
  - Active job postings: 124 (+85.1% YoY) – [linkedin.com](https://www.linkedin.com/company/oura)
  - Acquisitions in 2024-2025: Doublepoint (gesture recognition), Sparta Science (force plate tech), Veri (continuous glucose monitor integration), Proxy (digital identity) – [linkedin.com](https://www.linkedin.com/company/oura)

## Competitive Advantages
- **Form factor moat**: The only mass‑market smart ring with clinical‑grade accuracy, comfortable for 24/7 wear.
- **Data depth**: 50+ biometric metrics and proprietary algorithms for sleep, stress, and women’s health (including FDA‑cleared atrial fibrillation detection).
- **Brand and trust**: Featured in Time’s “100 Best Inventions,” endorsed by the NBA, and used by leading research institutions.
- **Integrated ecosystem**: Hardware + subscription + B2B platform creates recurring revenue and high switching costs.

## Strategic Focus
- **AI‑powered personalization**: Investing in machine learning to deliver hyper‑personalized health insights and coaching.
- **Women’s health expansion**: Dedicated product and research teams for menstrual health, pregnancy, and menopause.
- **Clinical and enterprise growth**: Pushing into clinical trials, employer wellness, and healthcare partnerships.
- **Hardware innovation**: Developing the world’s smallest smart ring (Oura Ring 4 / Horizon) and exploring gesture recognition (via Doublepoint acquisition).

## Why Work Here
- **Mission‑driven culture**: Employees are passionate about improving global health and well‑being.
- **Growth trajectory**: Rapidly scaling company (almost 60% headcount growth) with significant resources post‑Series E.
- **Work flexibility**: Hybrid roles in San Francisco, San Diego, Helsinki, and Oulu; many remote options available – [job-boards.greenhouse.io](http://job-boards.greenhouse.io/oura)
- **Engineering & science focus**: Strong R&D investment – 28% of employees are in technical roles, 5% in research.
- **Compensation**: Competitive salaries (e.g., Data Scientist ~$155K/yr, Staff Software Engineer ~€97K/mo in Finland) – [linkedin.com](https://www.linkedin.com/company/oura)
- **Employee sentiment**: Glassdoor‑style rating of 3.5/5 (116 reviews), with compensation rated 3.8/5 – [linkedin.com](https://www.linkedin.com/company/oura)
- **Notable perks**: Not explicitly listed, but the company emphasizes collaboration, impact, and a “privilege” to work on meaningful health technology.

## Sources
1. [ouraring.com](https://ouraring.com/) – Official product and company overview
2. [linkedin.com](https://www.linkedin.com/company/oura) – Company details, financials, headcount, acquisitions, and employee data
3. [getlatka.com](https://getlatka.com/companies/ouraring.com) – Valuation, funding rounds, and CEO info
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/oura) – Active job listings and office locations

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