---
title: 'Senior Manager, Learning and Development at Agero'
canonical: 'https://feeny.ai/job/senior-manager-learning-and-development-agero-remote-v4p0e5rmmkae'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Manager, Learning and Development at Agero

- **Company:** Agero
- **Location:** Remote
- **Compensation:** $100k–$134k
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.agero.com/available-jobs?gh_jid=8727051002

## Job description

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

The Senior Manager, Learning Architecture is a strategic leadership position responsible for designing and scaling the enterprise digital learning infrastructure, AI-assisted learning pathways, and continuous capability development frameworks across the organization. Working independently under the direction of the Director, Talent Management, this role partners with business leaders to align dynamic skills forecasting with personalized employee development workflows. The Senior Manager owns the continuous optimization of learning technologies and analytics, driving employee time-to-proficiency and aligning learning outcomes with strategic business goals.

Essential Functions:

- Learning Tech Stack Modernization: Modernize and govern the enterprise learning technology infrastructure by integrating Generative AI tools and digital talent platforms into daily operational workflows to provide real-time, context-specific performance support.
- Dynamic Skills Forecasting & Inventory: Build and maintain an agile, data-driven skills inventory, partnering with business leaders to forecast technology disruptions and proactively design upskilling and reskilling pathways.
- Curriculum Architecture & Capability Building: Direct the design and deployment of holistic learning tracks, balancing deep leadership and behavioral transformation programs with modular, searchable micro-learning performance assets.
- Manager Enablement & Coaching Frameworks: Develop operational toolkits, coaching frameworks, and continuous feedback mechanisms to empower people managers to integrate ongoing development into regular team cadences.
- Predictive Analytics & Impact Measurement: Establish live learning analytics dashboards to measure skill velocity, behavioral adoption, and internal mobility, translating learning outcomes into quantifiable business impact and return on investment.

Skills, Education and Experience:

- Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, or a related field or equivalent work experience. Master’s degree or relevant professional certification (e.g., CPTD, SHRM-SCP) preferred.
- 8-10 years of progressive experience in corporate learning and development, instructional design, or talent development, including experience mentoring peers or leading teams. Demonstrated experience operating modern digital talent stacks and implementing AI-driven learning tools.
- Learning Technology & AI Integration: Possesses advanced capability in building and operating modern enterprise digital talent stacks and Generative AI applications; leverages emerging technology to automate workflows and scale personalized learning.
- Adult Learning & Cognitive Fluency: Demonstrates deep mastery of adult learning theory and behavioral psychology; applies cognitive science principles to design high-impact, retention-focused learning pathways.
- Data-Driven Strategic Alignment: Skilled in translating executive KPIs and operational metrics into targeted learning interventions; builds live performance dashboards to track capability velocity and business impact.
- Strategic Stakeholder Influence: Capable of establishing strong consultative partnerships across management levels; effectively challenges legacy paradigms to align capability frameworks with enterprise objectives.
- Autonomous Program Governance: Demonstrates high initiative and independence in managing complex, concurrent learning initiatives; defines project scope, prioritizes resources, and drives initiatives from concept to execution.

Hiring In:

- United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia

The anticipated closing date to submit applications for this role is October 28, 2026. Join our [Greenhouse Candidate Portal](https://my.greenhouse.io/users/sign_in) to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range $99,600—$134,400 USD

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Medford $99,600—$134,400 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About Agero

## Company Overview
- **One-liner**: Agero is a white-label provider of driver assistance, accident management, connected vehicle services, and roadside assistance technology for automotive manufacturers, insurance carriers, and other mobility brands.
- **Entity Type**: Private (acquired by Cross Country Group)
- **Headquarters**: Medford, Massachusetts, United States
- **Founded**: 1972
- **Founders**: Based on history as Cross Country Motor Club (1972), later re-branded as Agero in 2018; specific founder names not publicly listed.

## Core Business
- **Primary industry**: Vehicle driver assistance services, automotive technology, roadside assistance, insurance claims management, connected vehicle services.
- **Target customers**: B2B (automakers, insurance carriers, auto retailers, rideshare providers, and other mobility brands).
- **Mission**: To keep drivers safely moving forward through a powerful combination of people and technology. Leveraging big data to make driving smarter and safer for everyone.

## Products & Services
- **Roadside Assistance (White-Label)**: B2B roadside assistance programs for major brands — covers 100% of US zip codes and Canada through a network of preferred service providers.
- **Accident Management**: End-to-end accident management solutions for insurance carriers and fleets.
- **Connected Vehicle Services (Telematics)**: Telematics-based driver safety and convenience services for automakers, including in-vehicle assistance and diagnostics.
- **Swoop (Digital Dispatch)**: An automated dispatching platform combining towing management software and mobile solutions for service providers.
- **Cross Country Motor Club**: A premium roadside assistance membership program available to all drivers (B2C) offering 24/7 coverage.
- **Blink (Direct-to-Consumer)**: On-demand, no-membership roadside assistance product launched in 2020.
- **Consumer Affairs Support**: Customer service programs for automotive and insurance clients.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Serves more than 150 million consumers; over 8,000 drivers served each year; 14 million annual events; 60,000+ contracted preferred service providers; partners with 6 of the top 10 automotive/insurance brands.
- **Notable Investors/Partners**: Part of the Cross Country Group; partners include major automakers, insurance carriers, and mobility brands (specific names not fully disclosed in public sources).
- **Growth Signals**: Named Frost & Sullivan Company of the Year (2023, 2024) for digitalized roadside driver assistance; IDG CIO 100 award winner (2021); Built In Best Large Companies to Work For – Boston (2021, 2024); acquired Road America Motor Club (2020); launched direct-to-consumer product Blink (2020); formed Autonomous Vehicle Technology Consortium with MIT (2011); operates 14 office locations.

## Competitive Advantages
- **Scale & Experience**: 50+ years of operational history; dominant market share in US roadside assistance and accident management — "protects more consumers in the U.S. than any other provider."
- **Integrated Data Platform**: Unique combination of big data intelligence and human-powered solutions; handles 14 million annual road events.
- **Network Moats**: 60,000+ contracted service providers covering 100% of US zip codes.
- **Client Stickiness**: White-label, embedded service model — deeply integrated into the operations of major automotive and insurance brands.

## Strategic Focus
- **Digitalization & Automation**: Continuing to evolve the Swoop digital dispatch platform and telematics offerings to modernize driver assistance.
- **Connected & Autonomous Vehicles**: Research into autonomous vehicle behavior through the AVT Consortium with MIT.
- **Data Intelligence**: Pushing the limits of big data to transform driving safety, accident prevention, and response management.
- **Accident Management & Repair Advantage**: Growing Repair Advantage and claims management lines of business.
- **Diversification**: Expanding into new insurance verticals and mobility partnerships (e.g., rideshare).

## Why Work Here
- **Culture**: "50+ years of stability, start-up feel." Employee experience is a point of laser focus for leadership — transparent, supportive, challenging environment. Built In "Best Large Companies to Work For" recognition (Boston, 2024).
- **Remote/Hybrid Policy**: Fully remote, hybrid, and in-office opportunities available. Hybrid policy allows flexibility by role and location. Casual dress in office.
- **Benefits**: Competitive salaries, flex time off, 401(k) matching (100% of first 2%, 50% of next 4%), tuition assistance, commuter benefits, performance bonuses, relocation assistance, healthcare benefits.
- **Engineering Culture**: 285 Product + Tech employees out of 1,600 total; active hiring for Machine Learning, Data, and Software Engineering roles; focus on innovation, autonomous vehicles, big data, and mobile technology.
- **Community**: Over 50+ years of active community participation via corporate giving, volunteerism — supports next generation/innovation, health & families, sustainability, roadside initiatives.

## Sources
1. [agero.com/careers](https://www.agero.com/careers)
2. [agero.com/about-us](https://www.agero.com/about-us)
3. [agero.com (Home)](https://www.agero.com/)
4. [builtin.com (Compensation & Benefits)](https://builtin.com/company/agero/faq/compensation-benefits)
5. [builtinboston.com (Agero Office Profile)](https://www.builtinboston.com/company/agero)

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