---
title: 'Senior Manager, Merchant Success Americas – Brazil at EBANX'
canonical: 'https://feeny.ai/job/senior-manager-merchant-success-americas-brazil-ebanx-sao-paulo-jjqrck57vjve'
type: 'job'
last_seen: '2026-10-19'
---

# Senior Manager, Merchant Success Americas – Brazil at EBANX

- **Company:** EBANX
- **Location:** São Paulo, Brazil
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/ebanx/jobs/8009225003

## Job description

Senior Manager, Merchant Success Americas – Brazil

Based in São Paulo

At EBANX, we are on a mission to connect global companies with high-growth markets. As we deepen our footprint in Brazil, we are seeking a Senior Manager, Merchant Success Americas to lead the charge in growing revenue from our existing merchant base. You will lead a team of Key Account Managers responsible for expanding EBANX's share of wallet and global country expansion with some of the most prominent enterprise merchants.

What you'll do:

- Lead, drive, and inspire a team of Key Account Managers focused on growing revenue from EBANX's existing Americas enterprise merchant portfolio by increasing our share of wallet in our current operation, and expanding into new countries and products.
- Define and execute account growth strategies, portfolio segmentation, and account prioritization based on expansion potential.
- Drive pipeline generation, deal velocity, and team performance
- Personally engage with these enterprise accounts, acting as a trusted advisor and escalation point for senior merchant stakeholders.
- Collaborate with cross-functional teams (Product, Solutions Engineering, Marketing, Legal, Compliance, etc.) to identify and package expansion opportunities.
- Monitor account health and usage data to proactively spot growth opportunities and retention risks.
- Develop and track team KPIs and coaching for performance and growth.
- Report regularly on account performance and expansion pipeline using Salesforce, AI tools and analytics tools, driving forecasting accuracy and prioritization.

Who you are:

- A “hunter” mindset applied to the existing base. You are someone who gets restless leaving revenue on the table and actively goes after it, rather than waiting for merchants to ask.
- High-energy, relationship-driven, and comfortable navigating complex, consultative conversations with senior stakeholders.
- Strategic and hands-on: able to design a portfolio growth strategy and also personally run key account conversations.
- Leads by example, balances strategic vision with tactical execution, and thrives in a scale-up environment.
- Demonstrable leadership skills, with a clear understanding of the difference between leadership and management.
- Curious, entrepreneurial, and results-focused and you take accountability and hold high standards.
- Cultural alignment and ability to act as a local ambassador for EBANX. .

What you bring:

- A track record in a leadership position within a commercial role (Key Account Management, Customer Success, or Business Development) with demonstrated revenue growth via upsell/cross-sell (not only new business).
- Experience managing or leading account management/commercial teams.
- Strong payments industry experience is required.
- Experience handling complex, multi-stakeholder commercial relationships
- Strong experience with Salesforce CRM, AI tools, and analytics tools to manage account portfolios, forecast expansion revenue, and drive process discipline.
- Fluency in Portuguese and English (spoken and written) required; Spanish is a plus.
- Based in São Paulo, or willing to relocate there.

Why EBANX:

- A rare opportunity to shape how EBANX grows its most established merchant relationships in a key strategic market.
- A fast-paced, global fintech environment with rapid growth.
- Work with top-tier clients and some of the most dynamic professionals in the industry.
- A front-line role in EBANX’s most important commercial growth effort.
- Exposure to senior leadership and opportunities to shape regional strategy.

## About EBANX

## Company Overview
- **One-liner**: EBANX provides cross-border payment solutions connecting global merchants with consumers in emerging markets across Latin America, Africa, and Asia.
- **Entity Type**: Private (Unicorn – last valued at over $1 billion)
- **Headquarters**: Curitiba, Brazil (with offices in São Paulo, Mexico City, Montevideo, Singapore, Johannesburg, Cairo, and Shanghai)
- **Founded**: 2012
- **Founders**: Alphonse Voigt, Wagner Ruiz, and João Del Valle

## Core Business
- Primary industry/industries: Fintech, Cross-Border Payments, Payment Processing
- Target customers: B2B – Enterprise merchants and global brands seeking to expand into emerging markets
- Mission or purpose statement: “To provide global access for everyone” – connecting businesses and people around the world through payments

## Products & Services
- **Cross-Border Payment Platform**: A full-stack payments solution that processes pay-ins and payouts across 20+ countries, supporting 200+ local payment methods (including Pix, digital wallets, mobile money, cash vouchers, and cards).
- **Recurring Payments**: Subscription billing solution with local currency settlement, smart retry logic, tokenized credit cards, and analytic support for optimal billing dates.
- **B2B Payments & High-Value Transactions**: Enables mass payouts and high-value transfers both locally and internationally.
- **Anti-Fraud & Risk Management**: AI-powered fraud detection and prevention system tailored for emerging market risks.
- **Micropayments Capability**: Exclusive feature for processing very small transaction amounts.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1 billion) – exact current valuation not publicly disclosed
- **Key Metric**: Total Funding – Raised investment from FTV Capital (amount not disclosed); one of the first Brazilian unicorns
- **Notable Investors/Partners**: FTV Capital (lead investor); Endeavor (accelerator program); partnerships with 100+ regional payment players and 500+ global merchants
- **Growth Signals**: Expanded from Latin America into Africa (South Africa, Kenya, Nigeria) and Asia (India, Southeast Asia, Singapore, China); digital commerce in LATAM projected to reach $709B by 2025; Africa’s digital consumer base set to exceed half a billion by 2025

## Competitive Advantages
- **Deep Local Expertise**: 11+ years of experience navigating complex regulations, currencies, and tax systems in emerging markets – merchants avoid needing to set up local entities.
- **Proprietary Infrastructure**: Back-end system built in-house with direct connections to local payment players, enabling higher approval rates (+10.2 pp uplift) and conversion rates (+27 pp for cash/vouchers).
- **Breadth of Coverage**: 20+ countries across three continents (LATAM, Africa, Asia) with 200+ payment methods – one of the widest coverage footprints among cross-border payment platforms.
- **Multicultural Team**: 700+ employees from 15+ nationalities, with offices across Brazil, Latin America, Africa, and Asia.

## Strategic Focus
- Geographic expansion into new emerging markets (recent entries into India, Southeast Asia, and the Middle East-Africa)
- Deepening local payment method integrations (especially instant payments like Pix and mobile money)
- Enhancing AI-driven fraud prevention and risk management capabilities
- Growing the B2B payments and high-value transaction verticals
- Scaling the recurring payments offering for subscription-based merchants

## Why Work Here
- **Culture**: Driven by five core values – Big Dreams, Knowledge, Persistence, Results Orientation, and Multiculturality. Described as “out of the ordinary,” with a strong emphasis on ownership, innovation, and challenging the impossible.
- **Diversity & Inclusion**: Active programs for racial equity, female leadership (Empower Her campaign), LGBTQIA+ pride and trans employability, and inclusion of people with disabilities (sign language interpretation, assistive technology, accessible environment).
- **Benefits (Brazil-based)**: Health and dental plan (SulAmérica), Wellhub gym access, meal and transportation vouchers, childcare assistance, extended caregiver leave, birthday day off, flexible hours, no dress code, free snacks, pet-friendly office, language classes (English, Spanish, Portuguese), monthly financial support for undergraduate/postgraduate/MBA courses, and a budget for short courses and workshops.
- **Technology Stack**: PHP, Elixir, Ruby on Rails, Python, JavaScript, Java; databases include MySQL, PostgreSQL, Amazon DynamoDB; infrastructure uses Docker, ElasticSearch, AWS (Lambda, RDS, Aurora, SQS, SNS, S3, Beanstalk, ECS); frameworks include Spring Framework, Quarkus, Hibernate, Liquibase.
- **Engineering Culture**: 200+ tech-focused ebankers enabling 30+ deployments daily; meetups and internal knowledge-sharing (Code Your Way program); strong emphasis on TDD, SonarCloud, and continuous improvement.
- **Work Policy**: Mix of on-site (Curitiba, São Paulo, Mexico City, Mumbai, Shanghai), hybrid (Singapore), and remote (Argentina, Peru, South Cone, UK, USA) roles depending on the position.

## Sources
1. [EBANX About Us](https://www.ebanx.com/en/about-us/)
2. [EBANX Careers Page](https://www.ebanx.com/en/careers/)
3. [EBANX Product Page](https://www.ebanx.com/en/)
4. [EBANX Jobs on Greenhouse](https://job-boards.greenhouse.io/ebanx)
5. [EBANX LinkedIn](https://www.linkedin.com/company/ebanx)

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