--- title: 'Senior Manager of Customer Success (Enterprise) at Owner.com' canonical: 'https://feeny.ai/job/senior-manager-of-customer-success-enterprise-owner-com-united-states-fvwm4w8wgr23' type: 'job' last_seen: '2026-09-08' --- # Senior Manager of Customer Success (Enterprise) at Owner.com - **Company:** Owner.com - **Location:** United States - **Compensation:** $160k–$175k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-24 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/Owner/29efc81c-acaa-437b-8d7f-f2038272085d/application **Skills:** SaaS, POS, Restaurant technology, SMB software, Online ordering systems, AI, Restaurant tech, POS solutions > Leads a team managing high-value enterprise and multi-location restaurant accounts to drive retention, expansion, and strategic growth. Requires 7+ years in customer success and 3+ years in leadership within SaaS or restaurant technology. ## Job description ## About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ## Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! ## Why we're looking for you As the Senior Manager of Customer Success (Enterprise), you will lead the team responsible for our most valuable and complex customer relationships. This team works with multi-location restaurant groups, franchises, and high-ARR customers who rely on Owner’s platform to power their digital growth. These customers often have multiple stakeholders, larger operational complexity, and significant opportunities for long-term partnership. You will manage and develop a team of Customer Success Managers focused on delivering a high-touch, strategic customer experience while driving retention, expansion, and measurable business outcomes for these accounts. This role requires strong leadership, a deep understanding of customer success strategy, and the ability to help your team navigate complex organizations and build trusted relationships with operators, marketing leaders, and executives. You’ll collaborate closely with the SVP of Customer Success and cross functional partners to ensure our most strategic customers are successful and continue to grow with Owner. This role is 100% remote and open to candidates anywhere in the United States; however, we strongly prefer candidates based in San Francisco, Los Angeles, Chicago, or New York. The impact you'll have You will play a critical role in the growth and long-term success of Owner’s highest-value customers. Your work will directly impact the company’s trajectory by: Strengthening Strategic Customer Partnerships: Leading a team that partners with multi-location restaurant brands and franchise groups to help them maximize the value of Owner’s platform and achieve measurable growth. Reducing Customer Churn and Driving Customer Expansion at the Strategic Level: Ensuring proactive account management, strong stakeholder relationships, and tailored retention and growth strategies that keep high-value customers engaged and successful. Increasing Customer Lifetime Value: Driving expansion across locations, brands, and services while helping customers fully adopt Owner’s solutions to unlock long-term growth. Improving Customer Experience for Complex Accounts: Establishing best practices and playbooks for managing multi-location customers with multiple stakeholders and operational complexity. Scaling Strategic Customer Success: Helping define how Owner supports high-ARR customers as the company continues to grow, ensuring our team delivers exceptional results at scale. Your leadership will directly influence customer retention, revenue growth, and the success of some of Owner’s most important customers. Who you’ll work with SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement ## What we’re looking for Experience: 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software. Leadership: 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams. Strategic Account Experience: Experience managing high-ARR customers with multi-location operations. Complex Stakeholder Management: Experience working with franchises or clients with multiple stakeholders is a plus. Customer-Centric Mindset: A deep commitment to delivering exceptional customer outcomes, with experience building long-term partnerships with strategic accounts. Analytical Skills: Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies. Communication Skills: Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships. Problem-Solving: Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively. Adaptability: A highly adaptable leader who thrives in a fast-paced environment and can manage competing priorities. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Interview Process Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Interview: 45-minute video interview with the hiring manager to go deeper on your leadership experience, customer success knowledge, and management approach Case Study + Live Overview: A take-home exercise followed by a live presentation that gives you an opportunity to showcase your thinking, relevant experience, coaching approach, and communication style Cross-Functional Partner Interview: Video interview with key cross-functional partners focused on collaboration, communication style, and how you work across teams Final Round: Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role ## Compensation and benefits The estimated base salary range for this role is $160K - $175K USD, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. ## About Owner.com ## Company Overview - **One-liner**: Owner.com provides an all-in-one AI-powered platform for independent restaurants to build websites, drive online orders, create branded apps, and automate marketing, acting as a Shopify‑meets‑HubSpot for the food industry. - **Entity Type**: Private (Series C; raised $120M in latest round) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Adam Guild (CEO) and Dean Bloembergen (CTO) ## Core Business - **Primary industry**: Restaurant technology / Food & beverage SaaS - **Target customers**: Independent restaurants and local businesses (B2B, SMB) - **Mission**: To help local businesses succeed online by providing a complete growth system that lets them compete with large corporations. ## Products & Services - **AI‑Powered Website & Branded App**: Custom, commission‑free online ordering for restaurants, including guest management and marketing automation. - **Automated Marketing Platform**: Email and text marketing campaigns driven by AI, designed to increase customer retention and order frequency. - **Customer Relationship Management (CRM)**: Tools to manage customer data, preferences, and loyalty programs. - **Delivery Without Commission**: Owner enables restaurants to accept orders directly without paying third‑party delivery fees. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$182.2M** (8 rounds), including a $120M Series C; annual revenue estimated at **$15M** (LinkedIn data) — the company itself describes “tens of millions in revenue.” - **Notable Investors**: Benchmark, Headline, Redpoint; individual investors include Fidji Simo (former Instacart CEO), Dharmesh Shah (HubSpot co‑founder), Jack Altman (Lattice CEO), Alex Bard, and others. - **Growth Signals**: - Headcount grew **109.8% YoY** to **507 employees** (as of mid‑2026). - Global presence across 48 countries, with major hubs in San Francisco, Toronto, Colombia, and Mexico. - Over **100,000+ restaurants** served, processing hundreds of millions of orders. ## Competitive Advantages - **All‑in‑One Platform**: Combines website, app, ordering, marketing, and CRM in a single solution — replacing the need for multiple tools. - **Zero Commission on Orders**: Direct ordering removes third‑party delivery fees, a major pain point for independent restaurants. - **AI‑First Strategy**: Uses artificial intelligence for marketing automation, personalization, and customer insights, differentiating from traditional restaurant tech providers. - **Speed & Ownership Culture**: Emphasizes rapid execution and individual ownership, enabling fast product iteration and customer responsiveness. ## Strategic Focus - **Scale Beyond Restaurants**: Vision to extend the platform to all local business types (e.g., pizzerias, retail, services) after perfecting the restaurant use case. - **Deepen AI Capabilities**: Building AI that “every local business owner will use to succeed” — likely expanding automation, predictive analytics, and natural language interfaces. - **International Expansion**: Growing team globally (48 countries) with remote‑first operations; hiring aggressively in engineering, sales, and customer success. ## Why Work Here - **Culture & Values**: “Build as an Owner,” “Move fast, deliver excellence,” “Obsess over customers,” “Bring good energy,” and “Scale yourself” — reinforced weekly at all‑hands meetings. - **Remote‑First**: Most roles are fully remote, with occasional in‑person collaboration in San Francisco or Toronto sales hub. - **Compensation & Benefits**: - Competitive base salary (e.g., $135k–$150k for People Business Partner role) - Generous pre‑IPO equity package - Comprehensive health, dental, and vision insurance - Unlimited / flexible PTO + extra perks (lifestyle stipend, monthly good‑vibes budget) - **Engineering Culture**: High talent density; teams include alumni from Shopify, HubSpot, DoorDash, ServiceTitan, Stripe, and Rappi. Focus on fast learning (“reading is a superpower”) and data‑driven decisions. - **Growth Trajectory**: Hyper‑growth startup with 68+ open roles across engineering, product, sales, and operations — significant opportunity for career acceleration. ## Sources 1. [owner.com/careers](https://www.owner.com/careers) 2. [owner.com/leadership](https://www.owner.com/leadership) 3. [LinkedIn Company Page – Owner.com](https://www.linkedin.com/company/owner-com) 4. [Lever Job Posting – People Business Partner](https://jobs.lever.co/owner/a1afd527-13b3-4e32-a6d5-515acf5d6bcb) 5. [LinkedIn Jobs Page – Owner.com](https://www.linkedin.com/company/owner-com/jobs) ## Other roles at Owner.com - [Senior Video Editor](https://feeny.ai/job/senior-video-editor-owner-com-san-francisco-x10sfmt2tgae) — San Francisco, CA - [Customer Success Manager - Costa Rica](https://feeny.ai/job/customer-success-manager-costa-rica-owner-com-costa-rica-vsd7yys8dj71) — Costa Rica - [Customer Success Manager - Mexico](https://feeny.ai/job/customer-success-manager-mexico-owner-com-mexico-bw588gydtz8j) — Mexico - [Customer Success Manager - Colombia](https://feeny.ai/job/customer-success-manager-colombia-owner-com-colombia-4navj49kssfs) — Colombia - [Data Platform Engineer](https://feeny.ai/job/data-platform-engineer-owner-com-remote-a3m6twwmta4a) - [Sales Development Representative - Fall/Winter Cohort](https://feeny.ai/job/sales-development-representative-fall-winter-cohort-owner-com-toronto-kk8s5xdgn23p) — Toronto, Canada - [Principal Product Manager, AI Restaurant Experience](https://feeny.ai/job/principal-product-manager-ai-restaurant-experience-owner-com-united-states-or-nsgmxfdbak02) — United States OR, Canada - [Senior Talent Partner, Design](https://feeny.ai/job/senior-talent-partner-design-owner-com-united-states-ezhf43f1nf0k) — United States - [Customer Support Representative (Colombia) - October 6th Start Date](https://feeny.ai/job/customer-support-representative-colombia-october-6th-start-date-owner-com-svg33v532v7x) — Colombia - [Engineering Manager, GTM](https://feeny.ai/job/engineering-manager-gtm-owner-com-united-states-atjgar534esr) — United States