---
title: 'Senior Manager of Operations at Shields Health Solutions'
canonical: 'https://feeny.ai/job/senior-manager-of-operations-shields-health-solutions-hartford-hm4m99ytrq86'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Manager of Operations at Shields Health Solutions

- **Company:** Shields Health Solutions
- **Location:** Hartford, CT
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/shieldshealthsolutions/jobs/7820588003

## Job description

The Senior Manager of Operations is responsible for overseeing key operational partnerships, business processes, staffing coordination, and strategic initiatives to drive efficiency, compliance, and service excellence. This role serves as a primary liaison for internal and external stakeholders while leading critical pharmacy operational improvement projects and performance management activities. The Senior Manager of Operations works as a peer to MPS stakeholders, reporting directly to the Site Director or RVP of Operations. The ideal candidate should have a strong interest and experience in pharmacy operations and process improvement. Applicant should be a problem solver, results driven, and be able to collaborate as the leader of a close-knit team.

## Key Responsibilities

- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities and lead cross-functional initiatives.
- Serve as the primary operational partner and point of accountability for designated business leaders and stakeholders
- Build and maintain effective relationships to support operational goals, issue resolution, and strategic priorities.
- Drive accountability across internal and external stakeholders
- Provide ongoing communication, guidance, and operational support to partner teams.
- Ensure appropriate staffing levels, productivity, and operational coverage to meet business needs.
- Lead and drive ownership of assigned operational initiatives from planning through implementation and ongoing monitoring.
- Develop project plans, track progress, and communicate outcomes to leadership and stakeholders.
- Identify opportunities for process improvement and operational excellence.
- Support other growth initiatives within the region as needed in coordination with regional leadership

## Qualifications

- Associate or Bachelor’s Degree preferred
- 5-7+ years of relevant pharmacy work experience; 2+ years of (Sr.) Operations Associate or (Sr.) Implementation Associate experience preferred; experience leading teams of pharmacy technicians strongly preferred
- Experience with Pharmacy Operating Systems required (Epic, WAM, QS1, TelemetryRx, Therigy)
- Expertise in Microsoft Excel and PowerPoint in a professional work environment
- Experience with creating and analyzing reports in following operational areas is highly preferred: Refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation, clinic optimization, enrollment-to-fill
- Ability to manage large quantities of data and transform into digestible reporting
- Excellent verbal and written communication skills
- Highly proficient organizational and project management capabilities
- "Ownership mentality:" action-oriented, and capable of understanding business needs and thinking critically about how to execute without explicit step-by-step instruction
- High level of integrity: Maintaining equitable and accountable work environment, acting decisively on feedback, and ultimately owning results of the regional operations team
- Entrepreneurial attitude and ability to work with limited direct oversight
- Strong client management capabilities and interpersonal communication skills as demonstrated by a track record of presenting to clients and successfully facilitating meetings and working sessions
- Willingness to routinely travel to health system partner multiple days per week

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: [California Workforce Privacy Notice](https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf) and [Privacy Policy.](https://www.shieldshealthsolutions.com/privacy-policy/)

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

## About Shields Health Solutions

## Company Overview
- **One-liner**: Shields Health Solutions is the nation’s first integrator of specialty pharmacies into health systems, helping hospitals and clinics manage complex medications and improve patient outcomes.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Not explicitly stated in search results; likely based in the United States (Quincy, MA, per external sources, but not confirmed in the provided data)
- **Founded**: 2012
- **Founders**: Jack Shields

## Core Business
- Primary industry: Healthcare (specialty pharmacy integration, health system partnerships)
- Target customers: B2B – health systems (hospitals, clinics, academic medical centers) and drug manufacturers
- Mission: Break down barriers between patients and the specialty medications they critically need; elevate what specialty pharmacy can do for health systems.

## Products & Services
- **TelemetryRx®**: A purpose-built technology platform that identifies eligible specialty patients, provides customized data reporting, and standardizes specialty pharmacy operations across a health system.
- **Integrated Clinical Services**: Trained, certified clinical pharmacists and technicians embedded in health systems to help patients navigate treatment, manage medication adherence, and reduce administrative burden.
- **Payer & Drug Access Solutions**: Trade relations experts secure access to 90%+ of limited distribution drugs and specialty medications; payer teams expand network access 3x; financial support teams ensure affordable care for patients.
- **Patient Support Center**: Prior authorization and financial assistance services to help patients obtain and afford their medications.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: More than 80 health system partners across 47 states, covering over 1,000 hospitals and clinics; ~50 specialty and rare disease states managed
- **Notable Investors/Partners**: Not disclosed in provided materials; partner health systems include leading academic medical centers and community hospitals
- **Growth Signals**: Expanded network to 80+ health systems; consistently named a Great Place to Work for 5+ years; ranked among Fortune’s Top 100 Workplaces, Best Workplaces in Healthcare™, and Becker’s Healthcare Top 150 Places to Work

## Competitive Advantages
- First-mover advantage as the first company to integrate specialty pharmacy directly into health systems
- Proprietary TelemetryRx® platform that unifies data and workflows across diverse hospital settings
- Deep payer and manufacturer relationships enabling access to 90%+ of limited distribution drugs and 3x network expansion
- High-touch, data-powered clinical model that lowers total cost of care while improving patient outcomes

## Strategic Focus
- Continue expanding health system partnerships nationwide
- Innovate new care models and patient engagement tools (e.g., refill management, oncology clinical pharmacy services)
- Enhance technology platform to deliver real-time data and analytics for specialty pharmacy operations
- Maintain a patient-first, compassionate culture while scaling the team

## Why Work Here
- **Culture**: Voted a Great Place to Work for five consecutive years; emphasis on kindness, inclusion, and intentional acts of care. Employee Resource Groups support diversity and belonging.
- **Benefits**: Competitive medical/dental/vision insurance with no waiting period, 401k matching, 4 weeks PTO plus 8 paid holidays and 2 floating holidays, paid parental leave, paid mental health & wellness coaching, short/long-term disability and life insurance.
- **Career Growth**: Entrepreneurial environment where employees can chart their own path; PGY1 Community-Based Pharmacy Residency program; opportunities across clinical, operational, and tech roles.
- **Work Policy**: Mixed – both on-site and remote roles available (e.g., Remote positions for Pharmacy Liaison, Benefit Eligibility Specialist, etc.)
- **Recruitment Integrity**: Official communications only from shieldsrx.com domains or text; no payment or sensitive info requested before offer; all applicants must apply formally.

## Sources
1. [shieldshealthsolutions.com](https://shieldshealthsolutions.com/)
2. [About Us – Shields Health Solutions](https://shieldshealthsolutions.com/about/)
3. [Our Culture – Shields Health Solutions](https://shieldshealthsolutions.com/about/our-culture/)
4. [Jobs at Shields Health Solutions (Greenhouse)](https://job-boards.greenhouse.io/shieldshealthsolutions)

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