---
title: 'Senior Manager, Operational Excellence (Workforce Strategy & Planning) at Blink Health'
canonical: 'https://feeny.ai/job/senior-manager-operational-excellence-workforce-strategy-planning-blink-health-nq7j3zcemwh6'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Manager, Operational Excellence (Workforce Strategy & Planning) at Blink Health

- **Company:** Blink Health
- **Location:** New York, NY / Pittsburgh, PA / Seattle, WA / St Louis, MO
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/blinkhealth/jobs/8582409002

## Job description

Company Overview:

[Blink Health](https://www.blinkhealth.com/)is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

[BlinkRx](https://www.blinkhealth.com/blinkrx)is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity

The Patient Services Operations team is at the center of Blink's mission to deliver exceptional patient experiences at scale. This senior leadership role on the Operational Excellence team is responsible for evolving our workforce strategy, building a scalable Workforce Management capability, and driving operational performance across contact center and pharmacy operations. This role will help shape how Blink scales by ensuring the right people, processes, and planning mechanisms are in place to support growth while maintaining exceptional patient experiences.

You will partner closely with Operations, Product & Engineering, Data, Finance, and HR to solve complex business problems, optimize workforce planning and resource allocation, and lead strategic initiatives that improve operational performance. The ideal candidate is an analytical, execution-oriented leader who leverages data, structured problem-solving, and operational excellence principles to deliver measurable business results. Success in this role requires equal strength in analytical problem-solving, operational leadership, and workforce strategy, with the ability to move seamlessly between executive planning and hands-on execution.

## Responsibilities

- Workforce Strategy & Planning: Develop and evolve Blink's workforce and network strategy across Patient Services Operations, including workforce models, staffing structures, capacity planning frameworks, and hiring strategies that balance cost, redundancy, quality, scalability, and patient experience.
- Workforce Management Leadership: Build and lead a scalable Workforce Management function responsible for forecasting, scheduling, capacity planning, intraday (real time) management, workforce reporting, and resource optimization across contact center and pharmacy operations. Develop the organizational structure, processes, and talent needed to support future growth.
- Operational Excellence & Problem Solving: Identify opportunities to improve operational performance, workforce efficiency, and organizational effectiveness. Lead structured problem-solving efforts and implement sustainable solutions across people, process, and technology to improve efficiency, scalability, and service quality.
- Command Center & Real-Time Operations: Design and lead Blink's operational command center capability, including real-time monitoring, intraday decision-making, incident management, escalation frameworks, and cross-functional coordination. Establish processes and tools that enable rapid response to demand fluctuations, operational disruptions, and emerging risks.
- Vendor Workforce Governance: Partner with outsourced service providers to establish workforce planning standards, performance expectations, forecasting processes, and operational accountability mechanisms that ensure consistent service delivery across the network.
- Analytics & Decision Support: Develop end-to-end visibility across operations teams to proactively identify capacity constraints, risks, and service-impacting trends. Leverage data to identify trends, forecast demand, evaluate workforce performance, and quantify improvement opportunities. Develop dashboards, KPIs, forecasts, and business cases that inform decision-making and help leadership prioritize investments and resources.
- Strategic Initiatives & Cross-Functional Execution: Lead high-priority initiatives from concept through implementation, partnering with Operations, Product & Engineering, Data, Finance, and HR to drive measurable business outcomes and organizational scalability.
- Technology & Automation: Partner with Product, Engineering, and Data teams to implement workforce management tools, reporting capabilities, and automation solutions that improve forecasting accuracy, operational efficiency, and decision-making.

## Qualifications

- Experience & Education: 8-12+ years of experience in operational strategy for a blended in-house and outsourced workforce, operational excellence, workforce management, consulting, business operations, or related fields within a high-growth environment; healthcare, technology, and/or contact center experience preferred. Bachelor's degree in Business, Operations, Engineering, Mathematics, or a related field.
- Workforce Strategy & Operations: Demonstrated experience designing workforce operating models and leading workforce planning, forecasting, capacity planning, scheduling, and resource optimization efforts at scale.
- Problem Solving & Operational Excellence: Exceptional analytical and structured problem-solving skills, with a proven track record of identifying root causes, implementing sustainable solutions, and delivering measurable business impact. Experience applying Lean, Six Sigma, or similar methodologies preferred.
- Data-Driven Decision Making: Strong analytical capabilities and experience leveraging data to drive operational and strategic decisions; proficiency with Excel, SQL, Tableau, Power BI, or similar tools preferred.
- Leadership & Execution: Proven ability to lead complex, cross-functional initiatives from strategy through implementation while balancing long-term thinking with hands-on execution.
- Team Development: Experience building, leading, and developing high-performing teams and organizational capabilities in fast-paced environments.
- Communication & Influence: Excellent verbal and written communication skills, with the ability to translate complex analyses into clear recommendations and influence stakeholders at all levels of the organization.
- Adaptability & Mission Alignment: Thrives in dynamic, high-growth environments, effectively navigating ambiguity while maintaining focus on results; motivated by Blink's mission and improving patient outcomes through operational excellence.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

## About Blink Health

## Company Overview
- **One-liner**: Blink Health is a healthcare technology company that builds products to make prescription medications more accessible and affordable for all Americans, primarily through its BlinkRx pharma-to-patient cloud platform and Quick Save discount card.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Matthew Chaiken (Co-Founder), Geoff Chaiken (CEO)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech), Digital Pharmacy, Prescription Discount Services
- **Target customers**: Patients (B2C), Pharmaceutical companies (B2B), Healthcare providers/physicians
- **Mission or purpose statement**: To make prescriptions accessible and affordable to everybody, removing traditional roadblocks within the prescription supply chain to improve health outcomes.

## Products & Services
- **[BlinkRx]**: The world's first pharma-to-patient cloud. A digital concierge service for patients prescribed branded medications, offering transparent low prices, free home delivery, and world-class support. It centralizes the process so patients no longer face affordability, paperwork, or inventory issues at the pharmacy.
- **[Quick Save]**: A discount prescription card product that helps patients save on medications, likely at local pharmacies.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$40.0M** (latest estimate) | **Total Funding**: **$316.0M** across 6 rounds.
- **Notable Investors/Partners**: Key investors include **8VC** (led Series A and Series B), **SuRo Capital** (led a 2020 round). The company has also hired talent from Amazon, Walgreens, CVS Health, and Microsoft.
- **Growth Signals**: Headcount grew **33.8% year-over-year** (reaching ~471 employees). The company has a strong presence with offices in the US, India, and Colombia. Job postings are up **45.6% year-over-year**, indicating aggressive expansion. LinkedIn followers grew **92.6% year-over-year**.

## Competitive Advantages
- **First-mover in Pharma-to-Patient Cloud**: BlinkRx is a unique, centralized platform that directly connects pharmaceutical companies to patients, solving a fragmented and frustrating experience.
- **Massive Addressable Problem**: The company addresses a critical pain point at the intersection of healthcare and personal finance—affordability and access to medication.
- **Strong Growth Trajectory**: Rapid headcount and follower growth suggest strong market validation and product-market fit.
- **Cross-Industry Talent Pool**: The company attracts talent from top tech (Amazon, Microsoft) and healthcare/pharmacy (CVS, Walgreens) giants, blending engineering, operations, and healthcare expertise.

## Strategic Focus
- **Scaling the BlinkRx Platform**: The primary focus is on expanding the reach and capabilities of the pharma-to-patient cloud.
- **Operational Excellence**: With recent job postings for roles like "Manager, Operational Excellence," the company is investing in streamlining its pharmacy network, fulfillment, and customer service operations.
- **Data & AI**: The recent departure of the VP of Data and AI suggests a possible restructuring or evolution of its data strategy, but the role's existence highlights a focus on leveraging data for better patient outcomes and operational efficiency.

## Why Work Here
- **High Impact Work**: The company directly helps people at a vulnerable intersection of health and finances, providing a strong sense of purpose.
- **Fast-Growing Environment**: With 33% YoY headcount growth and a startup culture described as "relentlessly learning and constantly curious," employees can expect rapid professional development. The company is described as a "highly collaborative team of builders and operators."
- **Hybrid & Remote Options**: The company offers a mix of onsite, hybrid, and remote roles. Specific roles are listed for onsite locations (Chesterfield, MO; Pittsburgh, PA) and hybrid/remote for others (e.g., New York, NY). The Indeed profile notes "work from home" as a benefit.
- **Culture**: The company values diversity and is an equal opportunity employer. It promotes a culture of invention and collaboration in an industry resistant to change.
- **Notable Perks**: Flexible work schedules. The company has a presence in multiple countries, offering potential for global collaboration.

## Sources
1. [Blink Health Website](https://www.blinkhealth.com/)
2. [Blink Health Careers Page (Greenhouse)](https://job-boards.greenhouse.io/blinkhealth)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/blink-health/life)
4. [Indeed Company Page](https://www.indeed.com/cmp/Blink-Health)

## Other roles at Blink Health

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- [Pharmacy Benefits /Insurance Verification Specialist | Onsite- Pittsburgh](https://feeny.ai/job/pharmacy-benefits-insurance-verification-specialist-onsite-pittsburgh-blink-p2pmszpr269x) — Pittsburgh, PA
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- [Senior Accountant, Corporate](https://feeny.ai/job/senior-accountant-corporate-blink-health-new-york-et48e3m92fwb) — New York, NY / Pittsburgh, PA
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