---
title: 'Senior Manager, Organization Design & Operating Model (18-month contract) at EQ Bank | Canada''s Challenger Bank'
canonical: 'https://feeny.ai/job/senior-manager-organization-design-operating-model-18-month-contract-eq-bank-sfkn0e438s31'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Manager, Organization Design & Operating Model (18-month contract) at EQ Bank | Canada's Challenger Bank

- **Company:** EQ Bank | Canada's Challenger Bank
- **Location:** Toronto, Canada
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/eqbank/9bcb19f8-55e4-4b99-929b-55f38a88fc56

## Job description

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work Reporting to the Director, Organization Design, the Senior Manager, Organization Design & Operating Model is responsible for independently leading significant organization design and operating model workstreams and developing recommendations for senior leaders with minimal day-to-day oversight. The role partners with business leaders, Human Resources Business Partners and transformation teams to translate strategy into practical organizational solutions that improve organizational effectiveness, decision-making, accountability and business performance. The Senior Manager leads complex work from diagnosis through implementation, including organizational assessments, future-state organization design, operating model design, governance, decision rights, workforce and capability planning, and implementation planning. The role requires deep technical expertise, sound judgment, strong facilitation and the ability to navigate ambiguity while balancing strategic thinking with practical execution.

The Core Responsibilities:

- Lead end-to-end organization design initiatives, including current-state assessment, design principles, future-state structure, role and accountability design, options assessment, recommendations and implementation planning.
- Lead operating model design and refinement, including capabilities, governance forums, decision rights, accountabilities, interactions, operating rhythms and ways of working.
- Partner with business and Human Resources leaders to understand strategic priorities, diagnose organizational challenges and develop practical solutions that enable business outcomes.
- Conduct organizational diagnostics and workforce analysis related to structure, spans and layers, role clarity, capability requirements, organizational health and workforce effectiveness.
- Design and facilitate interviews, workshops and working sessions with senior leaders and cross-functional stakeholders to gather input, challenge assumptions, align on trade-offs and enable decisions.
- Develop clear, evidence-based options, recommendations, business cases and executive-ready materials using qualitative and quantitative insights.
- Assess the organizational and workforce implications of enterprise transformation, operating model change, integration, restructuring, technology, automation and evolving business priorities.
- Support strategic workforce and capability planning by identifying future-state capabilities, roles, capacity needs and organizational implications.
- Develop transition roadmaps, implementation plans, readiness assessments and risk mitigation approaches for approved organization and operating model changes.
- Independently manage assigned workstreams, deliverables, stakeholders, risks, dependencies and timelines, escalating material issues and decisions when appropriate.
- Build trusted relationships across the Bank and provide subject matter expertise on organization design, operating models and organizational effectiveness.
- Contribute to the development and consistent application of enterprise organization design methods, tools, templates and standards, and share relevant external practices and emerging trends.

Let's Talk About You!

- Undergraduate degree in business, human resources, organizational psychology, organizational behaviour or a related field.
- 6+ years of progressive experience in organization design, operating model design, organizational effectiveness, workforce planning, management consulting, transformation or related disciplines.
- Demonstrated specialist-level expertise in organization design and operating model design, including organizational structures, capabilities, governance, decision rights, accountability frameworks, role design and ways of working.
- Experience independently leading complex organization design and/or operating model workstreams from assessment through recommendation and implementation planning.
- Strong analytical and critical thinking skills, including the ability to examine complex situations from multiple perspectives, identify underlying issues and develop evidence-based recommendations.
- Sound judgment and mindful decision-making, with the ability to make well-reasoned recommendations in fast-paced and ambiguous environments while considering risk, feasibility and stakeholder impacts.
- Strong systems thinking and the ability to understand interdependencies and downstream impacts across functions, processes, technology, governance and talent.
- Advanced facilitation, communication and presentation skills, including the ability to lead senior stakeholder discussions, communicate complex ideas clearly and constructively challenge thinking.
- Strong stakeholder management and influencing skills, with the ability to build trusted relationships and align diverse groups without relying on formal authority.
- Demonstrated ownership, accountability and ability to manage multiple complex priorities and deliverables with limited direction.
- Working knowledge of workforce analytics and organizational modelling tools and methods. Experience with OrgVue or equivalent tools is an asset.
- Experience in financial services, a regulated environment, management consulting, large-scale transformation or merger and acquisition integration is an asset.

## What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺  Medical, dental, vision, life, and disability benefits 📝  Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days 🖥  Virtual events to connect with your fellow colleagues 🎓  Professional development and comprehensive Career Development program 💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally. We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond. As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

## About EQ Bank | Canada's Challenger Bank

## Company Overview
- **One-liner**: A Canadian challenger bank providing digital-first personal and commercial banking, lending, and asset management through its EQ Bank platform and parent company EQB Inc.
- **Entity Type**: Public (TSX: EQB)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 1970
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Banking, Financial Services, Digital Banking, Asset Management
- **Target customers**: B2C (Canadian consumers), B2B (small businesses, credit unions, commercial real estate borrowers)
- **Mission / purpose**: “Drive change in Canadian banking to enrich people’s lives” — challenging the status quo to bring more competition and better value to Canadians.

## Products & Services
- **EQ Bank**: Canada’s first all-digital, cloud-based bank offering high-interest savings, registered accounts, GICs, and everyday banking (SaaS-like digital platform)
- **Business Banking**: Recently launched all-digital banking platform for small businesses, offering greater value and a differentiated experience
- **Commercial Banking**: Lending focused on insured multi-unit residential securitization, serving builders and renovators of rental apartment supply
- **Insurance (Equitable Trust/Concentra)**: Home and auto insurance, estate and trust services
- **Asset Management (ACM Advisors)**: Alternative asset management for institutional investors
- **Credit Union Solutions**: Services for nearly 200 Canadian credit unions, serving approximately six million members

## Market Standing
- **Valuation / Market Cap**: Not directly disclosed in provided sources; combined assets under management and administration are $151 billion (company overview) – $138 billion (annual report). Market cap is not publicly available in the provided data.
- **Key Metric**: Annual revenue of $270 million (LinkedIn estimate); public company with SEC/TSX filings.
- **Notable Investors / Partners**: Exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program (18+ million members). Recognized as one of Forbes’ World’s Best Banks (2021‑2025) and named top bank in Canada and North America by The Banker (Financial Times, 2025).
- **Growth Signals**: 607,000 EQ Bank customers at end of Q4 2025 (18% YoY increase); directly serves over 779,000 customers; employee count grew to ~1,950 (from ~1,360 on LinkedIn, indicating significant hiring); moved into new national headquarters at EQ Bank Tower in Toronto (May 2025).

## Competitive Advantages
- **First-mover digital advantage**: Canada’s first all-digital bank, built on a proprietary cloud platform that enables rapid product development and fintech collaborations.
- **Challenger brand identity**: Distinct positioning as a “Challenger Bank™” that actively disrupts the big-five bank oligopoly, attracting customers seeking better value.
- **Massive embedded reach**: Exclusive partnership with PC Optimum (18M+ members) gives EQ Bank deep integration into daily Canadian spending.
- **Strong regulatory standing**: Operating as a Schedule I bank (7th largest by assets) with OSFI regulation, providing trust and stability.

## Strategic Focus
- **Open banking leadership**: Advocating for and integrating open banking to give customers control over their financial data and enable better choices.
- **Digital expansion**: Scaling the EQ Bank platform (record customer growth) and recently launching Business Banking to capture small business market.
- **Innovation & efficiency**: Leveraging cloud-native platform to drive best-in-class cost efficiencies and rapidly innovate new products.
- **Talent growth**: Investing in leadership development programs and building a pipeline of future leaders to sustain growth.

## Why Work Here
- **Culture**: Recognized on LinkedIn Top Companies list for workplace growth and career progression (2024) and Canada’s Best Workplaces™ (2023). Emphasizes authenticity, inclusion, and a “Challenger” mindset.
- **Work model**: Hybrid work model with flexible hours, generous vacation, and a “work from away” program.
- **Compensation & benefits**: Comprehensive medical, dental, vision, fertility, and mental health support; company equity via stock matching; retirement savings plan with matching; 12 weeks top-up pay for parental leave.
- **Growth & learning**: Annual learning budget; allowances for home office and wellness; structured internship, co-op, and Leadership Development Program (LDP) offering real responsibility, mentorship, and cross-functional rotations.
- **Wellness**: Employee assistance program, sick days, life and disability insurance.
- **Perks**: New national headquarters at EQ Bank Tower in downtown Toronto.

## Sources
1. [eqbank.ca - Company Overview](https://www.eqbank.ca/about-us/about/company-overview)
2. [eqbank.ca - Careers](https://www.eqbank.ca/about-us/about/careers)
3. [jobs.lever.co/eqbank - Job listings](https://jobs.lever.co/eqbank)
4. [linkedin.com/company/-eqbank - LinkedIn company page](https://linkedin.com/company/-eqbank)
5. [filecache.investorroom.com - EQB 2025 Annual Report](https://filecache.investorroom.com/mr5ircnw_eqbank2/1591/EQB-2025_Annual_Report_Final.pdf)

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