---
title: 'Senior Manager, Payments & Financial Analytics at National Information Solutions Cooperative (NISC)'
canonical: 'https://feeny.ai/job/senior-manager-payments-financial-analytics-national-information-solutions-j6tsn0awz3wg'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Manager, Payments & Financial Analytics at National Information Solutions Cooperative (NISC)

- **Company:** National Information Solutions Cooperative (NISC)
- **Location:** Atlanta, GA
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/nisc/jobs/8160155

## Job description

About NISC: NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Job Summary:

The Director of Financial Services & Analytics is responsible for supporting profitable performance, risk optimization, and member/customer value across the credit card portfolio. This role will support portfolio performance, payment applications, product performance, customer and lifecycle management contributing to the overall strategy, and will assist in P&L analysis. The role will partner closely with Finance, Risk, Marketing, Operations, and Technology to optimize acquisition, engagement, retention, and payment processing performance.

Essential Duties:

Credit Card Portfolio Strategy & Management

- Support VP in P&L management including revenue, billing performance, interchange, fee income, and expense management
- Develop and contribute to strategic growth around acquisition, activation, and usage
- Support pricing strategy development, line assignment, balance transfer strategy, and promotional programs
- Monitor portfolio performance and recommend actions to improve risk-adjusted returns
- Evaluate new product features, rewards structures, and partnership opportunities

Analytics & Decision Science Leadership

- Develop and maintain segmentation models, profitability modeling, lifetime value analysis, and forecasting
- Support test-and-learn experimentation frameworks (A/B testing, champion/challenger models)
- Translate data insights into actionable business strategies
- Build and evolve customer and internal facing payment applications, dashboards and KPIs for executive reporting
- Serve as subject matter expert in SQL-based data environments; extract, manipulate and interpret large transactional datasets.

Credit Risk & Compliance

- Ensure adherence to regulatory requirements
- Support internal audits and regulatory exams

Treasury Knowledge

- Partner with Finance and Treasury to analyze payment flows and provide recommendations to settlement timing, liquidity forecasting, and transaction cost management
- Oversee payment operations within utility/banking frameworks, ensuring operational efficiency and financial control
- Evaluate and improve billing processes, interchange optimization, fee income, and cost of funds
- Analyze transaction lifecycle performance including authorization rates, disputes, fraud exposure, and chargebacks ratios and improve payment acceptance
- Develop strategies to reduce chargeback

Customer Lifecycle Management

- Optimize customer journey from acquisition through retention
- Develop activation campaigns and engagement strategies
- Identify attrition risk and implement retention strategies
- Drive digital engagement and card-on-file strategies

Cross-Functional Leadership

- Collaborate with Finance on forecasting and capital planning
- Partner with Marketing on targeted campaigns and acquisition strategy
- Work with Technology to enhance data infrastructure and reporting
- Support relationships with payment processors, banks, networks (e.g., Visa/Mastercard), and external vendors

Knowledge, Skills, & Abilities:

Required

- 8+ years of experience in payment processing portfolio management, treasury management, or financial analytics
- Strong understanding of , pricing strategy, and portfolio optimization
- Advanced analytical capability (SQL, LLM’s, Python, R, SAS, or similar tools)
- Experience supporting P&L analysis, forecasting and reporting or large product portfolio
- Proven leadership experience managing analytical and/or product teams
- Bachelor’s degree in Finance, Economics, Data Analytics, Business, Computer Science, or a related field, or equivalent combination of education and relevant professional experience
- Strong executive communication skills

## Preferred

- Experience in fintech, bank, or credit union environments
- MBA, CFA, or advanced quantitative degree
- Experience with regulatory compliance in payment processing
- Familiarity with risk modeling frameworks

Leadership Competencies

- Strategic thinking
- Data-driven decision making
- Cross-functional influence
- Regulatory awareness
- Operational discipline
- Talent development

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

## About National Information Solutions Cooperative (NISC)

## Company Overview
- **One-liner**: An information technology cooperative that develops and supports software and hardware solutions for rural energy and communications companies across the U.S.
- **Entity Type**: Private (Cooperative)
- **Headquarters**: Mandan, North Dakota, USA (with offices in Lake Saint Louis, Missouri; Cedar Rapids, Iowa; and Blacksburg, Virginia)
- **Founded**: July 2000 (formed from the consolidation of Central Area Data Processing Cooperative, est. 1967, and North Central Data Cooperative, est. 1966)
- **Founders**: Not applicable (formed as a cooperative consolidation)

## Core Business
- Primary industry/industries: Information Technology, Utilities (Energy & Electric), Telecommunications (Broadband & Communications)
- Target customers: B2B — specifically rural electric cooperatives, public power districts, and telecommunications companies across the U.S., American Samoa, Palau, and Canada (over 970 Member organizations)
- Mission statement: "To deliver information technology solutions and services that are Member and Customer focused, quality driven and value priced."

## Products & Services
- **Consumer & Subscriber Billing**: Software for managing billing and customer accounts for energy and communications providers.
- **Accounting Solutions**: Financial management and accounting software tailored to utility and telecom cooperatives.
- **Engineering & Operations**: Software for grid management, power flow analysis, and operational workflows (e.g., Distributed Engineering Workstation).
- **Broadband Services**: Solutions for broadband network management and subscriber services.
- **iGEAR (subsidiary)**: An online store platform for NISC Members, processing over 5,000 orders totaling more than $1.1 million in annual online sales with nearly 7,800 active users.
- **Print Services**: Produced 338 million statement images in 2025, including 78.6 million e-bill only statements and 177 million mail pieces.
- **Payroll Products**: Calculates nearly 1.8 million paychecks annually and tracks an annual payroll in excess of $6.8 billion for 74,000 professionals employed by NISC Members.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private cooperative)
- **Key Metric**: Over $55 million invested annually in Research, Development and Quality (RDQ)
- **Notable Investors/Partners**: Not applicable (member-owned cooperative; no external investors)
- **Growth Signals**: Over 1,400 employees across four facilities and remote across the U.S.; named a Computerworld Magazine Top 100 "Best Places to Work in IT" for the 23rd consecutive year in 2026; serves Members in American Samoa, Palau, and Canada alongside domestic operations.

## Competitive Advantages
- **Cooperative Structure**: As a member-owned cooperative, NISC's primary focus is serving its Members and employees rather than maximizing shareholder returns, creating a unique alignment of interests.
- **Deep Specialization**: Decades of domain expertise in rural energy and communications, serving a niche market with highly tailored solutions.
- **R&D Investment**: Over $55 million per year in research, development, and quality, ensuring continuous innovation for a specialized industry.
- **Long-Term Stability**: Operating since 1966 (in predecessor forms) with consistent recognition as a top IT employer for 23 straight years.

## Strategic Focus
- **Innovation for Members**: Continuously investing in R&D to solve emerging challenges in the energy and communications industries, including grid modernization and broadband expansion.
- **Service Excellence**: Prioritizing world-class support through a dedicated Member Success team.
- **Diversification**: Helping Members compete effectively in the changing energy and communications landscapes through advanced IT solutions.
- **Remote & Distributed Workforce**: Supporting employees across the U.S. with multiple office hubs and remote work capabilities.

## Why Work Here
- **Culture**: A cooperative driven by six Shared Values developed by employees: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Emphasis on "doing the right thing, always" and work/life balance.
- **Work Policy**: Hybrid/remote-friendly with four physical office locations (Mandan, ND; Lake Saint Louis, MO; Cedar Rapids, IA; Blacksburg, VA) and remote employees across the U.S.
- **Benefits**: Zero premium medical insurance; medical, dental, and vision insurance; Health Savings Account with $100 monthly NISC contributions (plus up to $800/year in Wellness Rewards); fully covered life insurance (4x salary); fully covered short- and long-term disability; 401(k) with 4% salary base contribution and up to 6% employee match; PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical.
- **Notable Perks**: $2,500 interest-free technology loan program; $25,000 employee educational assistance program; free coffee/hot chocolate/tea/water; onsite markets; monthly onsite meet-ups; Employee Assistance Program; Benevolence Fund (employee-supported financial hardship assistance).
- **Engineering & Tech**: Described as having "some of the best software developers in the business" and working with "the latest and greatest technology." Roles include Software Developers, Quality Engineers, IT Application Specialists, and Database Conversion (ETL) Associates.
- **Community**: Strong emphasis on social responsibility with eco-friendly office practices (recycling, filtered faucets, automated LED & solar lighting), volunteer committees, and charitable fundraising for organizations like United Way and the Alzheimer's Association.

## Sources
1. [nisc.coop - About Us](https://www.nisc.coop/about/)
2. [nisc.coop - Careers](https://www.nisc.coop/careers/)
3. [nisc.coop - The NISC Difference](https://www.nisc.coop/the-nisc-difference/)
4. [LinkedIn - NISC](https://www.linkedin.com/company/nisc)
5. [nisc.coop - Open Positions](https://www.nisc.coop/careers/open-positions/)

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