---
title: 'Senior Manager, People Operations at M3'
canonical: 'https://feeny.ai/job/senior-manager-people-operations-m3-lawrenceville-22ftxqgzw6zr'
type: 'job'
last_seen: '2026-10-13'
---

# Senior Manager, People Operations at M3

- **Company:** M3
- **Location:** Lawrenceville, GA
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/m3/jobs/7997626003

## Job description

M3 ([www.m3as.com](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.m3as.com%2F&data=05%7C02%7Cjeff.holmes%40vaco.com%7Cf80b5e70b0d742fa0a9b08de55efb6bf%7C120aeae9286f438abbf3de3ab96fcf5d%7C1%7C0%7C639042685216069101%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5APTJY6jQwLSEv2bXcjNSYuawWby6bKKN%2FJUzyIvBNQ%3D&reserved=0)) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary:

The Senior Manager, People Operations serves as a strategic and operational People partner and as a steward of company culture. This role leads core people operations, employee relations, performance management, payroll and compensation administration, culture and experiences and compliance efforts in a growing and fast paced technology environment.

If you've outgrown “executing the process” and are ready to own people programs, lead a team, and be the person the leadership team trusts to run point, this is your next role.  This role represents People Ops in cross-functional projects, system implementations, integration work and strategic programs.

This position directly manages the Payroll & People Operations Analyst and the People Generalist, ensuring payroll, benefits, HR systems, and employee lifecycle processes are handled accurately and efficiently while maintaining strong partnership with managers and leadership. This is a hybrid role (2 days in office/3 WFH) and reports to the EVP, People.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

Strategic & Advisory HR:

- Partner with leaders to support team effectiveness, performance, and talent optimization.
- Coach managers on employee relations, development, and feedback conversations.
- Lead performance review cycles and support compensation planning processes.
- Build and maintain effective relationships with employees and managers to foster strong employee connections.
- Own people program deployment including total rewards, talent management and learning and development initiatives.
- Identify trends using people data and recommend improvements to policies and practices.
- Serve as a trusted resource for employees, maintaining discretion and sound judgment.
- Partner with teams on workforce transformation, employee enablement, and change management programs involving AI or other emerging technologies.

People Operations & Compliance:

- Oversee payroll and benefits administration
- Review payroll cycles for accuracy and compliance, escalating and resolving exceptions the Payroll & People Operations Analyst surfaces.
- Oversee leave management and employment law compliance
- Maintain and improve People processes and internal controls.
- Set direction for HRIS optimization and process enhancements, with configuration and system level execution
- Serve as escalation point for complex employee relations matters.
- Oversee employee onboarding and offboarding process and optimization

Culture & Employee Experience:

- Act as a steward of company culture, partnering with executive leadership to define, model, and reinforce organizational values.
- Design culture building programs (engagement surveys, listening sessions, focus groups) and translate findings into concrete action plans.
- Treat onboarding, performance conversations, and offboarding as culture reinforcement moments

Leadership & Team Management:

- Lead, coach, and develop the internal People Operations team by setting clear priorities, allocating resources, managing performance, and building the skills needed to deliver high-quality employee programs.

Communication and Change Management

- Develop and coordinate communications supporting enterprise People strategies, programs, processes and initiatives.
- Develop communication and change management approaches that support successful implementation and adoption.
- Help leaders and teams understand the business rationale, expectations and desired outcomes associated with enterprise talent initiatives.

Education/Training/Experience:

- Minimum of 7+ years of progressive HR experience, with at least 2 years in HR Manager or Senior HRBP level role
- Prior experience managing or overseeing payroll and benefits and HRIS systems (examples: UKG, Greenhouse, Predictive Index, etc.)
- Proven experience in a high growth, mid-sized SaaS or technology company.
- Demonstrated ability to coach leaders, influence without authority, and drive change.
- Extensive knowledge of employment laws and HR compliance matters.
- High attention to detail, exceptional judgement, and strong communication skills (written and verbal).
- Ability to thrive in a PE-backed, fast scaling environment with evolving structures and priorities.
- Demonstrated ability to handle highly sensitive information with integrity, professionalism, and absolute discretion.
- Demonstrated ability to balance innovation with employee experience, responsible use, organizational risk, and measurable business outcomes related to AI utilization in the workforce.
- Demonstrated experience building or leading culture and engagement initiatives.
- PHR, SPHR or equivalent certification preferred.

## About M3

## Company Overview
- **One-liner**: M3 provides award-winning, hotel-specific accounting, business intelligence, and labor management software to streamline back-office operations for hospitality enterprises.
- **Entity Type**: Private (backed by Blackstone, Inc.)
- **Headquarters**: Lawrenceville, Georgia, United States
- **Founded**: 1998
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Hospitality Technology, Hotel Accounting Software, Business Intelligence
- **Target customers**: B2B; hotel management companies, multi-property operators, independent hotels, and limited-service hotels across the U.S. and Canada.
- **Mission or purpose statement**: To be the most trusted authority on technology for every enterprise in the hospitality industry. The company is guided by a core principle: "Do the Right Thing."

## Products & Services
- **Accounting Core™**: The flagship enterprise hotel accounting software with modules for general ledger, accounts payable, and financial reporting. It is GAAP and USALI compliant, designed for multi-property operators and management companies.
- **CoreSelect™**: A streamlined accounting and financial solution built for hotel owners and operators managing smaller or growing portfolios, providing powerful tools without the complexity of an enterprise system.
- **Insight™**: A business intelligence platform that aggregates data from multiple systems (PMS, etc.) into intuitive, visual dashboards for fast, confident decision-making.
- **Labor Management™**: A solution that helps hoteliers control labor costs with demand-based scheduling and up-to-date insights, comparing staffing levels against budget and forecast.
- **Professional Accounting Services**: On-demand CPAs, MBAs, and hotel accounting experts who handle full-cycle accounting or select functions tailored to operational needs.
- **Integrations**: A platform that connects M3 to leading property management systems (PMS), business intelligence tools, and labor/time-keeping platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Annual Revenue of **$41.2M** (as of latest data) [linkedin.com]. The company is backed by **Blackstone, Inc.**, which participated in a Private Equity round in August 2024 [linkedin.com].
- **Notable Investors/Partners**: **Blackstone, Inc.** (parent company/investor). Partners include a curated ecosystem of integrated hospitality solutions through its "Preferred Partners" program [m3as.com].
- **Growth Signals**: The company has grown its headcount by **+16.9% year-over-year** to 214 employees [linkedin.com]. It operates in 10 countries, including the Philippines, India, Pakistan, Canada, and Spain [linkedin.com]. The company has been recognized by HotelTechReport as best-in-class in both product performance and customer support [m3as.com].

## Competitive Advantages
- **Deep Hospitality Specialization**: For over 25 years, M3 has focused exclusively on hotel back-office software, making its products highly tailored to the specific accounting, payroll, and reporting needs of the hospitality industry (GAAP and USALI compliant).
- **Comprehensive Suite**: Offers an end-to-end solution (accounting, BI, labor management, payroll, and professional services) that integrates with leading PMS and other hotel systems, reducing the need for multiple vendors.
- **Award-Winning Reputation**: Consistently recognized by HotelTechReport as best-in-class for product performance and customer support, indicating strong customer satisfaction and industry trust.
- **Private Equity Backing**: Backed by Blackstone, providing financial stability and resources for growth.

## Strategic Focus
- **Drive Customer Retention**: Deepening relationships and ensuring high satisfaction with existing clients.
- **Ensure Product Delivery**: Continuing to innovate and deliver reliable, compliant software solutions.
- **Accelerate Sales Growth**: Expanding market share within the hospitality industry.
- **Empower Employee Excellence**: Investing in talent and culture to support company growth.
- **Data & AI Expansion**: The company is actively hiring for Senior ML/AI Engineer and Senior Data Engineer roles, signaling a strategic push into advanced data analytics and artificial intelligence [greenhouse.io].

## Why Work Here
- **Culture & Values**: The company is guided by a strong set of values: "Do the Right Thing," "Drive to Excellence," "Commit to ONE M3," and "Innovate, Evolve, and Deliver." The culture emphasizes long-term relationships with both customers and employees [m3as.com].
- **Work Environment**: M3 is headquartered in a modern 71,000 sq. ft. facility in Lawrenceville, Georgia. The office features bright, open workspaces, a break room with billiards, ping pong, shuffleboard, and video games, an on-site fitness center, a wellness room, and an outdoor seating area [m3as.com].
- **Remote/Hybrid Policy**: The company offers a hybrid work schedule and flexible hours [m3as.com]. Some roles are listed as "Remote" (e.g., Accounting Supervisor, Strategic Alliance Program Specialist) [greenhouse.io].
- **Notable Perks**: Generous paid time off, flexible scheduling, 401(k) with company match, discretionary stock plan, tuition and training reimbursement, and fun events like Bring Your Dog to Work Day and Family Day [m3as.com].
- **Engineering Culture**: The company is investing heavily in its tech team, with open roles for Senior Data Engineer, Senior ML/AI Engineer, Lead Software Engineer, and Software Developer in Test, indicating a focus on modernizing its data and AI capabilities [greenhouse.io].

## Sources
1. [m3as.com](https://www.m3as.com/)
2. [m3as.com/careers](https://www.m3as.com/careers/)
3. [greenhouse.io](http://job-boards.greenhouse.io/m3)
4. [m3as.com/team](https://www.m3as.com/team/)
5. [linkedin.com](https://www.linkedin.com/company/m3-accounting)

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