---
title: 'Senior Manager, People Operations at PayJoy'
canonical: 'https://feeny.ai/job/senior-manager-people-operations-payjoy-mexico-city-p8tdzsqc5e5z'
type: 'job'
last_seen: '2026-11-07'
---

# Senior Manager, People Operations at PayJoy

- **Company:** PayJoy
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.lever.co/payjoy/f123b5fe-248e-458d-b2e3-06e49d9bd33c

## Job description

## About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Senior Manager, People Operations owns the compliance, policy and operational backbone of our global People function as we prepare for and operate as a public company. You will lead special people projects, keep our people practices compliant through the pre-IPO and public-company transition, run immigration and global mobility, set global people policies and processes, and own the global People Operations ticketing system. This is a hands-on senior role for someone who works independently, solves ambiguous problems, and cares about getting the details right.

## Responsibilities

- Build and maintain internal controls for people processes that affect financial reporting (SOX), including headcount, payroll inputs, terminations and equity-related employee data.
- Coordinate audits and requests from internal and external auditors; keep documentation audit-ready.
- Own the immigration program end to end: visa and work permit programs outside the US.
- Run global mobility: international transfers, relocations, short- and long-term assignments, and remote work abroad requests.
- Design and document scalable processes for the employee lifecycle (onboarding, changes, leaves, offboarding) across countries and employment models, including EOR.
- Own the global People Ops ticketing platform. Build and maintain the knowledge base so employees can self-serve common questions.
- Build project plans, manage stakeholders, track risks and report progress to People leadership.
- Partner with the Global Benefits Manager on open enrollment and new-country benefit launches, including employee communications, data checks, vendor file reviews and issue resolution.

## Qualifications

- 8+ years in People Operations, People operations or People compliance, with at least 3 years at a senior specialist or manager level.
- Experience at a high-growth company going through an IPO, or at a public company, with hands-on work on SOX controls, audits or public-company people compliance.
- Experience with and strong proficiency in/with:
- Project managing systems implementations and integrations at scale Rippling, Lever or similar People systems.
- Microsoft Office and Google Workspace, including advanced MS Excel / Google Sheets skills
- Partner with payroll and benefits team, including running Open Enrollment cycles
- Experience owning or administering a People ticketing or case management system, including workflows, SLAs and a knowledge base.
- Strong analytical, critical thinking, troubleshooting, problem-solving skills, with a high degree of accuracy and attention to detail.
- Ability to work independently, prioritize tasks, manage complex projects with tight deadlines, and proactively identify areas for improvement.
- Minimum of 10 years of experience in People Operations, within a multinational startup environment.
- Fluent English language proficiency is required for this role as we have a highly diverse and global business; Fluent Spanish and Portuguese language is a plus

## Benefits

- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

## About PayJoy

## Company Overview
- **One-liner**: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history.
- **Entity Type**: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds.
- **Headquarters**: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America)
- **Founded**: 2015
- **Founders**: Doug Ricket

## Core Business
- **Primary industry**: Financial Services (Fintech – secured consumer credit)
- **Target customers**: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing)
- **Mission**: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being.

## Products & Services
- **Phone Financing**: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required.
- **Cash Loans**: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents.
- **Growth Signals**: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India).

## Competitive Advantages
- Patented secured‑credit technology that enables lending without traditional credit history.
- No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders.
- Public Benefit Corporation status legally commits the company to customer financial well‑being.
- Advanced machine learning, data science, and anti‑fraud AI for credit scoring.
- Deep operational presence on the ground in multiple emerging markets.

## Strategic Focus
- Scale global impact by expanding into new countries and deepening existing markets.
- Use data and AI to improve credit access and financial inclusion.
- Maintain transparent, customer‑first lending practices while achieving profitability.
- Continue hiring across engineering, data science, sales, and operations roles.

## Why Work Here
- **Mission‑driven**: Work on products that directly improve financial well‑being for millions of underserved people.
- **Culture**: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn.
- **Remote/Hybrid**: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José).
- **Benefits**: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off.
- **Growth**: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one.

## Sources
1. [PayJoy Careers Page](https://www.payjoy.com/careers)
2. [PayJoy About Page](https://www.payjoy.com/about)
3. [PayJoy Homepage](https://www.payjoy.com/)
4. [PayJoy Jobs on Lever](https://jobs.lever.co/payjoy/)
5. [PayJoy LinkedIn Company Page](https://www.linkedin.com/company/payjoy)

## Other roles at PayJoy

- [Sr. Marketing Mananger](https://feeny.ai/job/sr-marketing-mananger-payjoy-bogota-spwz4x5vty76) — Bogotá, Colombia
- [Representante de ventas - Medellín](https://feeny.ai/job/representante-de-ventas-medellin-payjoy-medellin-khbd9z51dtce) — Medellín, Colombia
- [Associate Quality Audit Analyst](https://feeny.ai/job/associate-quality-audit-analyst-payjoy-bogota-qwmtwaskdeva) — Bogotá, Colombia
- [Field Sales Manager](https://feeny.ai/job/field-sales-manager-payjoy-bengaluru-abz58ekkxvgw) — Bengaluru, India
- [Junior IT Specialist](https://feeny.ai/job/junior-it-specialist-payjoy-san-francisco-afcmwarbm3ss) — San Francisco, CA
- [Clerk Support Representative](https://feeny.ai/job/clerk-support-representative-payjoy-mexico-city-tqkn32rds5sc) — Mexico City, Mexico
- [Clerk Support Supervisor](https://feeny.ai/job/clerk-support-supervisor-payjoy-colombia-pefz8yqbcyjd) — Colombia
- [Key Account Lead](https://feeny.ai/job/key-account-lead-payjoy-peru-n5n388m23cpq) — Peru
- [CRM Analyst | Zoho](https://feeny.ai/job/crm-analyst-zoho-payjoy-mexico-city-9e4d94b1j6vz) — Mexico City, Mexico
- [CRM Analyst | Zoho](https://feeny.ai/job/crm-analyst-zoho-payjoy-lima-6hdk9txem7na) — Lima, Peru