---
title: 'Senior Manager - Product Management (AI Workflows) at Zenoti'
canonical: 'https://feeny.ai/job/senior-manager-product-management-ai-workflows-zenoti-hyderabad-y5z1pf2msyj2'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Manager - Product Management (AI Workflows) at Zenoti

- **Company:** Zenoti
- **Location:** Hyderabad, India
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/zenoti/jobs/7729933003

## Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Senior Manager Product Management - HyperConnect

AI-Powered Customer Engagement Platform

Location: Hyderabad, Telangana, India

## About Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our AI-powered platform transforms every guest touchpoint into new revenue, helping businesses grow twice as fast as industry peers. We power more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation and recognition as a Great Place to Work.

## About the Role

We are seeking an experienced Senior Manager to own and drive the product strategy for HyperConnect, Zenoti's intelligent customer engagement platform. HyperConnect is a cornerstone of our AI Workforce suite, leveraging large language models and conversational AI to revolutionize how wellness businesses engage with their customers across every channel.

HyperConnect (also known as AI Concierge) is our intelligent engagement hub that analyzes every customer interaction across phone, SMS, and web—identifying missed revenue opportunities and building brand loyalty. It helps teams stay on top of clients who abandon appointments or inquiries, capturing every possible sale and elevating the guest experience. No more lost touchpoints—just continuous, connected engagement.

## Key Responsibilities

- Define and execute the product vision, strategy, and roadmap for HyperConnect, ensuring alignment with Zenoti's broader AI Workforce strategy
- Partner with AI/ML engineering teams to translate LLM capabilities into customer-facing features that solve real business problems for wellness industry operators
- Gather requirements from existing and potential customers, write functional requirements documents, and build agile product backlogs for AI-powered engagement features
- Work closely with data science teams to define conversational AI behaviors, prompt engineering strategies, and model fine-tuning requirements
- Drive cross-functional collaboration with engineering, design, sales, and customer success to deliver exceptional AI products that drive measurable business outcomes
- Define success metrics and KPIs for HyperConnect performance, including engagement rates, revenue recovery, customer retention, and satisfaction scores
- Stay current with advancements in LLMs, generative AI, and conversational AI technologies, identifying opportunities to enhance product capabilities
- Manage stakeholder expectations and build buy-in for AI product investments across the organization

## What We're Looking For

Required Qualifications

- 10+ years of experience as a Product Manager or Technical Product Manager, with at least 1 year working on AI/ML-powered products
- Demonstrated experience shipping products that leverage large language models (LLMs), conversational AI, or multi-channel engagement platforms
- Strong understanding of generative AI concepts including prompt engineering, model fine-tuning, RAG (Retrieval-Augmented Generation), and evaluation metrics
- Technical or engineering background with the ability to have deep technical discussions with AI/ML engineers
- Excellent communication and presentation skills, including the ability to present AI product strategies to customers and senior executives
- Experience gathering requirements and translating complex AI capabilities into clear, actionable product specifications
- Proven ability to influence cross-functional teams and drive results in a fast-paced environment
- Strong analytical skills with the ability to use data to drive product decisions and measure AI product performance

## Preferred Qualifications

- Experience with omni-channel customer engagement platforms (phone, SMS, web, chat)
- Background in B2B SaaS products, particularly in the beauty, wellness, or hospitality industries
- Experience with NLP/NLU platforms and customer interaction analytics
- MBA from a premier management institute or equivalent experience
- Understanding of the wellness industry and its unique operational challenges

AI-Specific Competencies

- LLM Product Intuition: Ability to understand what LLMs can and cannot do, and translate that into practical product features
- Conversational Design: Experience defining conversation flows, handling edge cases, and creating natural dialogue experiences across multiple channels
- AI Ethics & Safety: Understanding of responsible AI practices, including bias mitigation, privacy considerations, and appropriate AI guardrails
- Prompt Engineering: Familiarity with prompt design patterns and strategies to optimize model outputs for specific use cases
- AI Evaluation: Experience defining metrics and evaluation frameworks to measure AI product quality and performance

Why Zenoti?

- Be at the forefront of AI innovation in the wellness industry, building products that directly impact 30,000+ businesses globally
- Work with cutting-edge AI/ML technologies and shape the future of how businesses engage with their customers
- Join a dynamic and diverse team that values collaboration, creativity, and growth
- Competitive compensation with attractive benefits including medical coverage for you and your family
- Access to regular yoga, meditation, breathwork, and stress management sessions—we practice what we preach!
- Opportunity to lead impactful AI products at a $1B+ unicorn company

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

## About Zenoti

## Company Overview
- **One-liner**: Zenoti provides an all-in-one, AI-powered cloud platform for managing operations, marketing, and customer experience in the beauty, wellness, and fitness industries.
- **Entity Type**: Private (funded; Series not specified, but last known valuation $1.5B in 2021)
- **Headquarters**: Bellevue, Washington, USA (Seattle area) with major offices in Hyderabad, India
- **Founded**: 2010
- **Founders**: Sudheer Koneru and Dheeraj Koneru

## Core Business
- **Primary industries**: Beauty and wellness (salons, spas, medspas), fitness centers, and now expanding into gyms.
- **Target customers**: B2B – small-to-large chains, single-location businesses, enterprise multi-location brands (30,000+ businesses across 50+ countries).
- **Mission / purpose**: “Help our Spa, Salon, Medspa and Fitness owners feel good – so their customers feel GREAT.”

## Products & Services
- **Zenoti OS**: The core cloud-based platform integrating booking, POS, CRM, payroll, inventory, marketing, online booking, and sales. Designed for reliability and scale with a 99.9% uptime SLA.
- **AI Workforce**: A suite of AI agents deployed to automate front-office and back-office tasks: AI Receptionist (handles phone calls), Concierge, Lead Manager, Marketer, Scribe, and Dispute Manager.
- **Zeenie**: An AI assistant that automates tasks, generates reports, finds information, and creates marketing content.
- **Predictive analytics / Core ML models**: Slot prediction, demand forecasting, and customer insight tools built on aggregated data from 30,000+ businesses.

## Market Standing
- **Valuation**: $1.5 billion (2021) – [GeekWire article](#)
- **Key Metric**: Annual revenue grew nearly 40% in 2024; company is profitable – [GeekWire article](#)
- **Notable Investors / Partners**: Advent International, TPG, Tiger Global, Steadview Partners, Norwest Venture Partners, Accel Partners (total funding $330M) – [GeekWire article](#)
- **Growth Signals**: Expansion into fitness/gym sector; new executive hires (CFO Sean Blitchok, CCO Steve Hudek, SVP Marketing Doug Sechrist, President/COO Neal Singh); Deloitte Fast 500 revenue growth recognition in 2024 – [GeekWire article](#), [About page](#)

## Competitive Advantages
- **Comprehensive data + AI integration**: Zenoti OS tightly couples end-to-end workflows with rich cross-customer data, allowing AI agents to be highly effective – a moat competitors lack.
- **Industry-specific, cloud-native**: Built from the ground up for beauty/wellness, not a generic ERP; proven with 30,000+ businesses and 50+ countries.
- **High adoption and reliability**: 98% staff adoption within first week of training; 99.9% uptime SLA.
- **Profitable growth**: Unlike many SaaS peers, Zenoti is profitable while still growing rapidly, indicating strong unit economics.

## Strategic Focus
- **AI automation as a growth lever**: Deploying conversational AI (receptionist, lead management) and predictive analytics to help customers increase revenue and efficiency.
- **Adjacent market expansion**: Targeting fitness centers and gyms with a similar enterprise-grade solution.
- **Potential IPO readiness**: CEO stated the company is “capable of going public” but is currently focused on growth and M&A opportunities – [GeekWire article](#)
- **Continued platform investment**: Hiring heavily in product management (Payments, AI Workflows, APIs) and customer success – [Greenhouse job board](#)

## Why Work Here
- **Culture**: Values include transparency, bold action, continuous learning, and “Hold Nothing Back.” Emphasis on diversity, equity, and inclusion with employee resource groups and community partnerships – [Careers page](#).
- **Growth opportunities**: Structured learning, internal mobility, and scaling fast – “your career will too.” Recognition programs and global team collaboration.
- **Work environment**: Cross-functional teams across time zones; offices in Hyderabad, Bellevue, and other global locations. Flexible and remote-friendly work style (implied by distributed teams).
- **Impact**: Work on a platform that powers the world’s best beauty and wellness brands, with a direct impact on customers’ bottom lines. The Zenoti Foundation supports education, wellness, and sustainability.
- **Recognition**: Gold and Silver cybersecurity innovation awards; G2 High Performer ratings – [About page](#)

## Sources
1. [Zenoti.com – AI Workforce and platform overview](https://www.zenoti.com/)
2. [Zenoti Careers page – Culture, DEI, values](https://www.zenoti.com/company/careers)
3. [Greenhouse job board – Open roles and locations](http://job-boards.greenhouse.io/zenoti)
4. [Zenoti About page – Story, awards, global footprint](https://zenoti.com/company/about-us)
5. [GeekWire – AI expansion, funding, revenue, fitness push](https://www.geekwire.com/2025/zenoti-bets-big-on-ai-as-profitable-software-maker-expands-beyond-beauty-sector-and-into-gyms/)

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