--- title: 'Senior Manager, Project Management at Restaurant365' canonical: 'https://feeny.ai/job/senior-manager-project-management-restaurant365-irvine-hjqbsdjy54ew' type: 'job' last_seen: '2026-09-07' --- # Senior Manager, Project Management at Restaurant365 - **Company:** Restaurant365 - **Location:** Irvine, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2023-02-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/restaurant365/046f93f3-5653-4031-bea8-4a75c993976a ## Job description Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Manager of Project Management leads a high-performing team of Project Managers and Implementation Specialists responsible for delivering high-quality, on-time onboarding experiences across mid-market and enterprise clients. This role is accountable for building operational rigor within project delivery, driving consistency across practices, and ensuring alignment with organizational goals. The Senior Manager will partner closely with cross-functional leaders to optimize throughput, scale delivery frameworks, and strengthen customer outcomes. How you'll add value: - Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists, providing ongoing support through regular one-on-ones, goal-setting, performance feedback, and professional development planning. - Oversee project performance across a portfolio of SaaS implementation projects, ensuring on-time delivery, scope adherence, and quality standards while maintaining a consistent customer experience. - Manage resource allocation, project assignments and team utilization strategically, balancing team capacity, skill sets, and project complexity to drive effective utilization and delivery efficiency. - Ensure adherence to standardized delivery methodologies, reinforcing project governance, communication protocols, and escalation frameworks to support scalable and predictable outcomes. - Collaborate with Delivery leadership, Solutions Architects, Product, and other cross-functional partners to align on project strategies, remove blockers, and drive successful handoffs and customer outcomes. - Monitor and analyze key performance metrics—including Time to First Value (TTFV), CSAT, utilization, and project throughput—to identify trends, surface risks, and inform continuous improvement initiatives. - Serve as the point of escalation for complex project risks and customer concerns, guiding resolution strategies and ensuring stakeholder alignment throughout the project lifecycle. - Partnering with Sales on designing RFPs, scoping, and selling services. - Ability to travel up to 15% - Other duties as assigned. ## KEY METRICS FOR SUCCESS - ## Team Utilization & Capacity Management - On-Time Delivery Across Portfolio - Customer Satisfaction (CSAT) - Project Portfolio Margin What you'll need to be successful in this role: - 8+ years of project management or delivery experience in SaaS, consulting, or professional services environments, with a proven track record of leading complex, customer-facing initiatives that drive measurable business outcomes (utilization, on-time delivery, CSAT, TTFV, project margin). - 3+ years of people leadership experience, including direct management of Project Managers or Delivery Leads, with demonstrated ability to coach, mentor, and scale high-performing teams in fast-paced SaaS environments. - Extensive experience managing enterprise and multi-stakeholder SaaS implementations, including cross-functional coordination, integration management, and alignment with customer business goals. - Proven ability to establish and enforce delivery governance frameworks and methodologies, ensuring consistency, scalability, and operational excellence across a large portfolio of projects. - Advanced organizational and prioritization skills, with the capacity to manage team resources across competing priorities while balancing customer needs, business objectives, and long-term scalability. - Exceptional communication and executive presence, with the ability to influence across functions (Product, Sales, Customer Success, Support, and Engineering) and present delivery strategy and results to senior leadership and client executives. - Strong analytical mindset with operational rigor, leveraging data and delivery KPIs to evaluate performance, identify risks, forecast capacity, and drive continuous improvement across teams and processes. - Expertise with project management tools, SaaS delivery metrics, and portfolio-level reporting, with experience using platforms such as Jira, Smartsheet, or Salesforce to manage programs and inform leadership decisions. - Strategic problem-solving and decision-making skills, with the judgment to balance speed, quality, and scalability while navigating ambiguity and ensuring customer success. - Deep knowledge of delivery best practices and methodologies (Agile, Waterfall, hybrid models), with the ability to adapt frameworks to diverse customer needs and complex implementation scenarios. - Proven AI Fluency, with experience building and using repeatable AI workflows tailored to Project Management and Services Delivery, demonstrating measurable gains in efficiency or quality through AI use. ## PREFERRED QUALIFICATIONS - Project management certification (e.g., PMP, PMI-ACP). - Experience in restaurant technology, hospitality SaaS, or other vertical implementation organizations. - Exposure to organizational change or cross-functional delivery programs. - Experience in high-volume implementation environments. - Experience overseeing change management at scale. R365 Team Member Benefits & Perks - Competitive compensation package - Comp Range: $116,000 - $174,000/annually - Ability to work remote or hybrid - Comprehensive medical benefits - 401k + matching - Equity Option Grant - Unlimited PTO + Company holidays - Wellness initiatives - Philanthropy events Why join our amazing team? - We're a community that prides itself in creating innovative solutions and producing quality work - Our product is the secret ingredient that makes a real difference to restaurants nationwide - The open concept work environment that we've created is causal, collaborative, and cultivates communication ## About Restaurant365 ## Company Overview - **One-liner**: Restaurant365 provides an all-in-one, cloud-based Restaurant Enterprise Management (REM) platform that unifies accounting, inventory, payroll, and workforce management to help restaurants increase sales, control costs, and optimize labor. - **Entity Type**: Private (Venture-backed, $437.5M total funding) - **Headquarters**: Irvine, California, United States - **Founded**: 2011 (first market release in 2012) - **Founders**: Tony Smith, Morgan Harris, John Moody ## Core Business - **Primary industry/industries**: Restaurant Technology (SaaS), Hospitality Management, Restaurant Enterprise Management (REM) - **Target customers**: B2B – Quick-service, fast-casual, full-service, and multi-location restaurant groups (SMB to Enterprise) - **Mission or purpose**: To empower restaurants by eliminating complex, generic ERP systems and providing a purpose-built platform that drives optimal productivity and profitability. ## Products & Services - **R365 Accounting**: Automates back-office financial operations – general ledger, accounts payable, bank reconciliation, and financial reporting – with seamless POS integration. - **R365 Inventory**: Tracks food and beverage costs across locations, from receiving to consumption, with real-time variance analysis. - **R365 Payroll**: Automates payroll, tip allocation, and tax compliance by pulling hours and tips directly from workforce data. - **R365 Workforce**: Employee scheduling, time tracking, and labor forecasting – includes AI-powered scheduling that optimizes for sales and labor targets. - **R365 AI (Intelligence)**: AI engine trained on full restaurant P&L data – provides AI Advisor for variance insights and financial queries, plus automated schedule generation. - **R365 Mobile App**: Enables restaurant leaders to track sales, labor, and inventory in real time and communicate in English and Spanish. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: $100M annual revenue (LinkedIn estimate), $437.5M total funding across 4 rounds; serves over 50,000 restaurant locations. - **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised substantial venture funding. Partners include CORE (Children of Restaurant Employees). - **Growth Signals**: 725 employees (+6.8% YoY, +254 people), launched R365 Intelligence and AI features, acquired Compeat and Ctuit in 2021 to consolidate the REM category, and expanded with international offices in Mexico City and Palestine. ## Competitive Advantages - **Unified platform**: R365 is the only solution combining accounting, inventory, payroll, and workforce data into a single P&L-connected system, eliminating the need for multiple point solutions. - **Deep restaurant-specific functionality**: Built from the ground up for restaurant operations, with native integrations to major POS systems, banks, and vendors. - **AI trained on full P&L data**: R365 AI is trained on the entire restaurant profit and loss, connecting what was sold, what it cost, what was paid, and what was made – a moat that generic ERP or payroll-only platforms cannot replicate. - **Scale & adoption**: With 50,000+ locations, the company has significant data and network effects, continuously improving algorithms and benchmarks. ## Strategic Focus - **AI-powered automation and insights**: Continue expanding AI capabilities across scheduling, variance detection, and advisory to reduce manual work for restaurant operators. - **International expansion**: Growing presence via offices in Mexico City and Palestine, indicating a global talent strategy and potential market expansion. - **Consolidation of the REM category**: Building on the Compeat/Ctuit acquisitions to remain the dominant end-to-end platform for multi-location restaurants. ## Why Work Here - **Culture & values**: Restaurant365 emphasizes autonomy, innovation, and authenticity – “bring your whole self to work.” They foster a collaborative environment where diverse perspectives drive opportunity. - **Work model**: Hybrid/remote-friendly. Offices in Irvine (HQ), Austin, Akron, Mexico City, and Palestine. Many team members work remotely, with offices used for in-person collaboration and events. - **Benefits**: Fully covered medical, dental, and vision insurance for full-time employees; 401k with employer match; stock options; annual learning & development reimbursement; LinkedIn Learning access; paid parental leave; fertility support; pet insurance; and a TIP (employee recognition) program. - **Growth & development**: Emphasizes professional development with autonomy to design career journeys, plus learning reimbursement and internal recognition programs. - **Impact**: Employees work directly with an industry that serves millions of guests daily – the company partners with CORE to support restaurant employees in crisis. ## Sources 1. [restaurant365.com](https://www.restaurant365.com/careers/) – Careers page with benefits and culture details. 2. [restaurant365.com](https://www.restaurant365.com/about-us/) – About Us page with company history, founders, values, and office locations. 3. [jobs.lever.co](https://jobs.lever.co/restaurant365) – Active job listings. 4. [restaurant365.com](https://www.restaurant365.com/) – Product page with AI features and software capabilities. 5. [linkedin.com](https://www.linkedin.com/company/restaurant365-cloud-erp-for-restaurants) – Company page with employee count, revenue estimate, funding, and ratings. ## Other roles at Restaurant365 - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-restaurant365-mexico-city-n0vs1c9fc6sv) — Mexico City, Mexico - [Senior Implementation Specialist](https://feeny.ai/job/senior-implementation-specialist-restaurant365-austin-tx-akron-ohio-irvine-nhbgk41qm4xq) — Austin Tx/akron Ohio/irvine, CA - [Instructional Video Editor](https://feeny.ai/job/instructional-video-editor-restaurant365-mexico-city-2yvh5nry2sv7) — Mexico City, Mexico - [Senior POS Configurations Support Specialist](https://feeny.ai/job/senior-pos-configurations-support-specialist-restaurant365-austin-tx-akron-ohio-95r05rm2sg9v) — Austin Tx/akron Ohio/irvine, CA - [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-restaurant365-irvine-djkkdttghfq5) — Irvine, CA - [Program Manager, Talent Programs](https://feeny.ai/job/program-manager-talent-programs-restaurant365-austin-tx-akron-ohio-irvine-x7hfbqfh8147) — Austin Tx/akron Ohio/irvine, CA - [Talent Coordinator](https://feeny.ai/job/talent-coordinator-restaurant365-mexico-city-5jh357fcbznj) — Mexico City, Mexico - [Accounts Receivable & Collections Specialist](https://feeny.ai/job/accounts-receivable-collections-specialist-restaurant365-mexico-city-e237mmvnht6x) — Mexico City, Mexico - [Manager, Restaurant Tech Support](https://feeny.ai/job/manager-restaurant-tech-support-restaurant365-mexico-city-qkf68x3gepw5) — Mexico City, Mexico - [Renewals Specialist](https://feeny.ai/job/renewals-specialist-restaurant365-mexico-city-gy8x1txyp73z) — Mexico City, Mexico