--- title: 'Senior Manager, Psychiatric Operations at BetterHelp' canonical: 'https://feeny.ai/job/senior-manager-psychiatric-operations-betterhelp-united-states-zv1gy7c9zd17' type: 'job' last_seen: '2026-09-10' --- # Senior Manager, Psychiatric Operations at BetterHelp - **Company:** BetterHelp - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-04 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/betterhelpcom/jobs/5379917008 ## Job description Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Senior Manager of Clinical Psychiatric Operations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is seeking an experienced, innovative, and operationally-minded Psychiatric Mental Health Nurse Practitioner (PMHNP) to lead our Psychiatry Practice Management team. This role sits at the intersection of clinical excellence, provider operations, quality assurance, compliance, and product innovation. As a senior clinical leader supporting BetterHelp's psychiatric provider network, you will help shape how psychiatric care is delivered at scale through technology while ensuring quality, safety, and regulatory compliance. You are an experienced psychiatric clinician who understands both the realities of direct patient care and the opportunities technology creates to improve access to mental healthcare. You are equally comfortable consulting on complex clinical situations, analyzing operational data, improving processes, collaborating with cross-functional stakeholders, and coaching team members. You thrive in fast-paced environments, embrace ambiguity, and are excited by the opportunity to build and scale psychiatric operations as BetterHelp continues expanding its behavioral healthcare services. What will you do? Clinical Quality & Compliance - Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed. - Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance. - Help your team provide actionable, constructive, and clinically informed feedback to psychiatric providers. - Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards. - Stay current on evolving telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes throughout the organization. - Develop strong relationships with providers to improve engagement, satisfaction, retention, and platform success. - Identify trends impacting psychiatric providers and recommend operational improvements. ## Team Leadership & Management - Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists. - Establish team priorities, workflows, performance expectations, and operational goals. - Coach and mentor team members through complex clinical and operational scenarios. - Foster a culture of accountability, collaboration, innovation, and continuous improvement. - Support workforce planning, hiring, onboarding, and development as the Psychiatry Operations function scales. Operational Excellence & Strategy - Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify opportunities for improvement. - Use data-driven decision making to optimize provider experience, member outcomes, and operational efficiency. - Lead or contribute to strategic initiatives involving psychiatric care delivery, provider support, quality assurance, and risk mitigation. - Help develop scalable operational processes to support future growth and expansion of psychiatric offerings. Product & Innovation - Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows. Partner with Associate Medical Director for thought-partnership. - Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders to identify opportunities for platform enhancements. - Provide clinical guidance on new products, tools, workflows, and technology initiatives impacting psychiatric providers and members. - Support implementation and adoption of new technologies, including AI-enabled workflows and quality initiatives. External Representation - Collaborate with Marketing, Communications, and Public Relations teams as needed. - Participate in provider-facing webinars, training events, educational content, and media opportunities. - Represent BetterHelp's commitment to safe, ethical, and accessible psychiatric care. Additional Responsibilities - Maintain a small caseload of psychiatric clients on the platform (approx 2-3 clinical hours per week) to understand the lived experience of our providers. - Support insurance and payer-related quality initiatives as BetterHelp expands its healthcare offerings. What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. - You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. - You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! - You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. ## Requirements - Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing. - Minimum 5 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management. - Demonstrated leadership, supervisory, or management experience. - Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management. - Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns. - Strong analytical and problem-solving skills with the ability to make data-informed decisions. - Excellent written, verbal, and presentation skills. - Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders. - Comfortable working in a fast-paced, high-growth technology environment. - Demonstrated ability to manage competing priorities and drive projects to completion. - Passion for improving access to high-quality mental healthcare through innovation and technology. - Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX Preferred Qualifications: - Experience delivering psychiatric services via telehealth preferred. - Experience supporting or supervising other psychiatric providers. - Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles. - Experience working with large provider networks or digital health organizations. - Familiarity with state and federal telehealth and prescribing regulations. - Experience supporting AI-enabled healthcare initiatives or healthcare technology products. - Previous experience with UpLift or other similar virtual care platforms. ## Benefits - Remote work with regular in-person bonding experiences sponsored by the company - Competitive compensation - Holistic perks program (including free therapy, employee wellness, and more) - Excellent health, dental, and vision coverage - 401k benefits with employer matching contribution - The chance to build something that changes lives – and that [people love](https://www.betterhelp.com/reviews/) - Any piece of hardware or software that will make you happy and productive - An awesome community of co-workers The base salary range for this position is $140,000 - $170,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): [Teladoc Health Benefits 2026](https://s3.amazonaws.com/images.teladoc.com/aem_assets/documents/Teladoc-Health-2026-BAAG-Recruiting.pdf). Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ([betterhelp.com/careers](http://betterhelp.com/careers)) or reputable job boards like our official[LinkedIn](https://www.linkedin.com/company/betterhelp/jobs/) or[Indeed](https://www.indeed.com/jobs?q=BetterHelp&l=remote&from=searchOnHP%2Cwhatautocomplete%2CwhatautocompleteSourceStandard&vjk=b0bfe5fb85c831a5) pages, and all official BetterHelp recruitment emails will come from the domain @[betterhelp.com](http://betterhelp.com/). Our commitment is to ensure a safe and transparent hiring experience for all candidates.  We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam. ## About BetterHelp ## Company Overview - **One-liner**: BetterHelp is the world’s largest online therapy service, providing professional, affordable, and tailored mental health care via a network of over 31,000 licensed therapists. - **Entity Type**: Private (wholly owned subsidiary of Teladoc Health since 2015) - **Headquarters**: Mountain View, California, United States - **Founded**: 2012 (publicly launched 2013) - **Founders**: Alon Matas, Danny Bragonier ## Core Business - Primary industry: Mental Health Care / Telehealth - Target customers: B2C (individuals seeking therapy) and some B2B/Health Plan partnerships (Enterprise) - Mission: To remove the traditional barriers to therapy and make mental health care more accessible to everyone. ## Products & Services - **Online Therapy Platform**: Core offering providing access to licensed therapists (psychologists, LMFTs, LCSWs, LPCs) via video sessions, voice calls, live chat, and unlimited text messaging. - **BetterHelp for Health Plans**: Enterprise solution partnering with health plans and employers to provide mental health benefits to members/employees. ## Market Standing - **Valuation/Market Cap**: Not disclosed. BetterHelp is a subsidiary of parent company Teladoc Health (NYSE: TDOC), which has a market cap of approximately $1.8 billion (as of mid-2025) - **Key Metric**: Over 5 million people helped worldwide; network of 31,000+ licensed therapists - **Notable Investors/Partners**: Parent company Teladoc Health; partners with 100+ non-profit organizations to donate free therapy to under-resourced communities - **Growth Signals**: - Workforce of ~4,098 employees as of mid-2025 with 10.4% yearly headcount growth - Active job postings increased by 275% quarterly and 215.8% yearly (mid-2025 data) - LinkedIn followers: 142,245 with 31.3% yearly growth - Global expansion with roles in Germany, US Spanish market, and other international regions ## Competitive Advantages - **Scale & Network Effects**: The largest therapist network globally (31,000+), with rigorous vetting (fewer than 1 in 3 applicants accepted), creating a strong supply-side moat. - **Brand Recognition**: As the most recognizable name in online therapy since 2013, it has significant consumer trust and top-of-mind awareness. - **Parent Company Backing**: Resources, security, and stability of Teladoc Health, a publicly traded telehealth giant. - **Accessibility & Affordability**: Lower cost and greater convenience than traditional in-person therapy, with financial aid and discounts available for low-income individuals. ## Strategic Focus - **Global Expansion**: Expanding internationally, evidenced by roles like "Clinical Operations Consultant - Germany" and "Senior Manager, US Spanish Growth." - **Platform & AI Innovation**: Investing in engineering with roles like "Staff ML/AI Platform Engineer" and "Senior Business Intelligence and Analytics Engineer" to improve matching, personalization, and operational efficiency. - **Health Plan & Enterprise Growth**: Focusing on partnerships with health plans and employers ("Senior Manager of Care Transformation", "Head of Enterprise Sales") to embed BetterHelp as a primary benefit offering. - **Rebuilding Trust Post-FTC**: Following a 2023 settlement with the FTC over advertising practices (2017-2020), the company is emphasizing privacy and clarifying that clinical data has never been shared. ## Why Work Here - **Mission-Driven Culture**: "Help more people live a better and happier life every day" is a tangible, motivating goal. Employees report a human-centric, collaborative atmosphere. - **Remote-First Flexibility**: Offers a flexible work-from-home and office model, with a generous WFH stipend. - **Strong Compensation & Benefits**: Competitive salaries (e.g., Operations Manager ~$107K/yr, therapists up to $91K/yr), 401K, Employee Stock Purchase Plan (ESPP), generous parental leave, ultra-flexible PTO, health benefits, mental health & wellness tools, and healthy meal stipends. - **Growth & Ownership**: The company emphasizes that employees "take ownership of your path" and help write "BetterHelp’s next chapter," with a culture of continuous learning and improvement ("Always getting better"). - **Engineering & Data Science Focus**: Active hiring in these areas indicates a modern tech stack and data-informed product culture. ## Sources 1. [greenhouse.io](http://job-boards.greenhouse.io/betterhelpcom) 2. [betterhelp.com](https://www.betterhelp.com/about/) 3. [betterhelp.com](https://www.betterhelp.com/careers/) 4. [linkedin.com](https://www.linkedin.com/company/betterhelp) 5. [betterhelp.com](https://www.betterhelp.com/your-questions-answered/) ## Other roles at BetterHelp - [Staff AI Enablement Engineer](https://feeny.ai/job/staff-ai-enablement-engineer-betterhelp-united-states-71q7x3m719d3) — United States - [Staff Machine Learning Engineer](https://feeny.ai/job/staff-machine-learning-engineer-betterhelp-united-states-g7nrw6fqw5vy) — United States - [Senior Manager, Social and Creator Marketing](https://feeny.ai/job/senior-manager-social-and-creator-marketing-betterhelp-united-states-9thac4vdw98d) — United States - [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-betterhelp-united-states-y71499ypvmf9) — United States - [Director of Health Plan Business Development](https://feeny.ai/job/director-of-health-plan-business-development-betterhelp-united-states-fsemzppb4m3d) — United States - [Manager, Business Analytics & Insights](https://feeny.ai/job/manager-business-analytics-insights-betterhelp-united-states-1ypcmc8y5qx1) — United States - [Clinical Operations Manager](https://feeny.ai/job/clinical-operations-manager-betterhelp-united-states-zty7y8829ges) — United States - [Senior Manager, Commercial Finance](https://feeny.ai/job/senior-manager-commercial-finance-betterhelp-united-states-2xvhny1w5yjw) — United States - [Senior Security Engineer, Blue Team](https://feeny.ai/job/senior-security-engineer-blue-team-betterhelp-united-states-62wrg6y6n00k) — United States - [International SEO/AEO Manager](https://feeny.ai/job/international-seo-aeo-manager-betterhelp-san-jose-hzz0rkp7eaxg) — San Jose, CA