---
title: 'Senior Manager, Retention Marketing, Ads & DoorDash for Business at DoorDash USA'
canonical: 'https://feeny.ai/job/senior-manager-retention-marketing-ads-doordash-for-business-doordash-usa-wgf04t6f6h7z'
type: 'job'
last_seen: '2026-11-04'
---

# Senior Manager, Retention Marketing, Ads & DoorDash for Business at DoorDash USA

- **Company:** DoorDash USA
- **Location:** United States
- **Compensation:** $160k–$235k
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/doordashusa/jobs/8347940

## Job description

## About the Team

DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses.

To help further that mission, the B2B Marketing team is responsible for helping Merchants,  Advertisers, and businesses find the right DoorDash products and services to grow. We do this by building lasting relationships with our B2B audiences through personalized, scalable, cross-channel experiences that drive retention and engagement. We take pride in being the trusted advisor to our Advertisers and DoorDash for Business customers, and their prominent advocate to our cross-functional partners — navigating them through every step of their DoorDash journey and empowering them with the right, personalized resources, education, and suite of solutions to maximize their business, at scale.

## About the Role

As the Senior Manager of Retention Marketing for Ads and DoorDash for Business (DDFB), you will lead a team of Marketers responsible for marketing communications with Advertisers and DDFB customers via owned CRM channels (email, push, SMS, and in-app) that provide education, information and tools to empower their success on DoorDash. For Ads, you will drive awareness and adoption of the Ads & Promotions product suite across SMB, Enterprise, and CPG advertisers. For DDFB, you will drive adoption and activation of the DoorDash for Business suite among company administrators and their employees (B2B2C). Both are new and fast-growing businesses, so this is a chance to build from the ground up and own a “mini startup” within a wildly successful organization, leading a team that strategically leverages every touchpoint to deepen these customers’ relationships with DoorDash and support their long-term success.

You will collaborate with fellow leaders across the Ads and DDFB organizations to continually hone the vision for Ads and DDFB Retention Marketing and then translate it into near and longer-term functional roadmaps that your team brings to life. You will build relationships with cross-functional stakeholders and deliver on shared business goals. You will be the key advocate for Ads and DDFB Retention Marketing needs, including Marketing Technology, Product, and Analytics needs.

You’re excited about this opportunity because you will…

- Own the full CRM lifecycle strategy for Advertisers and DoorDash for Business customers, including onboarding, activation, product adoption, and churn mitigation, with personalization frameworks tailored to each audience (SMB, Enterprise, and CPG advertisers for Ads; administrators and their end users for DDFB)
- Define and own priority KPIs, continually analyzing emerging Advertiser and DDFB customer dynamics and responding appropriately
- Lead the development of annual and quarterly Ads and DDFB retention marketing plans, maximizing incremental gains to meet overarching Ads and DDFB business targets
- Lead and develop a high-performing team of Retention Marketers across Ads and DDFB, including a Manager who owns DDFB retention strategy, who build and execute campaigns that drive business results and successful outcomes for our B2B audiences
- Ensure all retention campaigns are launched with consistency, speed, and high quality
- Advance technical and strategic B2B CRM capabilities by improving targeting logic, creative tooling, journey management, and experimentation infrastructure, including leading the transition from Braze/Iterable to our first-party CRM tool
- Drive innovation in personalization and automation by partnering with MarTech, Engineering, and Analytics to unlock new levers and channels
- Serve as a key strategic partner to Ads and DDFB business leads across Ads & Promotions, DoorDash for Business, Product, Strategy & Operations, Marketing, and Sales

We’re excited about you because you have…

- 8+ years experience in B2B marketing, engagement or operations with 5+ years managing high performing teams
- A results-oriented mentality with a track record of developing profitable B2B retention marketing programs and exceeding performance & revenue targets, ideally in advertising or business-services products
- Strong analytical skills; ability to translate large and disparate data sets into hypotheses and an experimentation strategy
- Strong experience with CRM technology, including marketing automation / ESP platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud, HubSpot), and deploying complex multi-channel programs
- A highly motivated, entrepreneurial spirit and ability to work independently, while also skilled at building strong internal relationships and consensus on initiatives; comfortable building in new, fast-growing businesses and navigating ambiguity
- Passion for customer experience and delivering incremental value to customers
- The ability to think and perform both tactically and strategically
- The ability to pivot readily and react to real-time data
- Experience in B2B2C, SaaS, or advertising products and familiarity with SQL are a plus
- Bachelor’s Degree; Master’s degree a plus

## Why You’ll Love Working at DoorDash

- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation packages and comprehensive health benefits.

We expect this position to be filled by 01/03/2027

## Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page [here](https://careers.doordash.com/).

See below for paid time off details:

- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $159,800—$235,000 USD

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

## About DoorDash USA

## Company Overview
- **One-liner**: DoorDash is a leading local commerce platform that connects consumers to local restaurants, grocery stores, and retailers through on-demand delivery and logistics.
- **Entity Type**: Public (NASDAQ: DASH) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Headquarters**: San Francisco, CA, USA (implied from listed job locations) [careersatdoordash.com](https://careersatdoordash.com/)
- **Founded**: 2013 [about.doordash.com](https://about.doordash.com/en-us/company)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: On-demand delivery, local commerce, food delivery, grocery and retail logistics
- **Target customers**: B2C (consumers ordering delivery), B2B (merchants, employers for corporate meal plans), and independent contractors (Dashers) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Mission or purpose statement**: "To grow and empower local economies" and "shape the future of local commerce and broaden access to opportunity" [about.doordash.com](https://about.doordash.com/en-us/company) [careersatdoordash.com](https://careersatdoordash.com/)

## Products & Services
- **DoorDash App**: On-demand delivery platform for food, groceries, alcohol, and convenience items from local merchants [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashPass**: Monthly or annual subscription ($9.99/month or $96/year) offering $0 delivery fees and reduced service fees on eligible orders [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashMart**: DoorDash-owned convenience and grocery store offering quick delivery of snacks, groceries, household essentials [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Business**: Corporate meal programs, group ordering, and recurring meal plans for in-office and remote teams [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Merchants**: Online ordering, delivery, and marketing tools to help local businesses reach new customers [about.doordash.com](https://about.doordash.com/en-us/company)
- **Ad Sales (Enterprise)**: Advertising solutions for brands to reach DoorDash consumers [careersatdoordash.com](https://careersatdoordash.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (publicly traded; market cap fluctuates)
- **Key Metric**: Headcount > 15,000 employees globally [careersatdoordash.com](https://careersatdoordash.com/)
- **Notable Investors/Partners**: Not publicly available from provided sources; acquisitions include Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
- **Growth Signals**:
  - Expanded to more than 40 countries [about.doordash.com](https://about.doordash.com/en-us/company)
  - Growing international presence through Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
  - Over 15,000 employees, indicating significant hiring scale [careersatdoordash.com](https://careersatdoordash.com/)
  - Diverse job openings across Customer Support, Order Fulfillment, Engineering, Sales, and Operations [greenhouse.io](https://job-boards.greenhouse.io/doordashusa)

## Competitive Advantages
- **Network effects**: Large base of consumers, merchants, and Dashers creates a self-reinforcing ecosystem
- **Brand recognition**: Dominant player in U.S. food delivery and expanding into adjacent verticals
- **Subscription loyalty**: DashPass encourages repeat usage and reduces churn
- **Vertical integration**: DashMart and DoorDash for Business provide owned supply and B2B revenue streams
- **Technology and logistics**: Real-time tracking, smart routing, and scalable platform underpinning operations
- **International scale**: Combined with Deliveroo and Wolt, DoorDash has global reach and local expertise

## Strategic Focus
- **International expansion** – continuing to grow in existing markets and entering new ones
- **Vertical diversification** – beyond food delivery into grocery, retail, convenience, and alcohol
- **Advertising business** – monetizing the platform through enterprise ad sales and sponsored listings
- **B2B growth** – scaling DoorDash for Business and merchant tools
- **Operational efficiency** – improving logistics, quality, and customer experience through technology

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment focused on innovation and empowering local economies. Values include "1% better every day" and "blaze a path for industry-defining work" [careersatdoordash.com](https://careersatdoordash.com/)
- **Flexible Work**: Teams decide their own work style – remote, hybrid, or in-office – based on nature of work and team dynamics [careersatdoordash.com](https://careersatdoordash.com/)
- **Compensation**: Competitive salary with bi-annual performance reviews; meaningful equity with quarterly vesting; 401(k) with company match [careersatdoordash.com](https://careersatdoordash.com/)
- **Health & Wellness**: Premium medical, dental, vision insurance; mental health program (1:1 therapy & coaching); wellness and workstyle reimbursement accounts for fitness, massage, commuting, daycare [careersatdoordash.com](https://careersatdoordash.com/)
- **Time Off**: Flexible vacation for salaried employees; generous sick leave; paid parental leave and military leave; paid volunteer time off [careersatdoordash.com](https://careersatdoordash.com/)
- **Perks**: Computer accessories reimbursement; lunch provided in offices; monthly meal/grocery/transport benefit in some locations; mobile and car allowance for select roles [careersatdoordash.com](https://careersatdoordash.com/)
- **Engineering & Innovation**: Opportunity to work on high-scale systems, define industry standards, and contribute to a globally recognized platform [careersatdoordash.com](https://careersatdoordash.com/)

## Sources
1. [about.doordash.com](https://about.doordash.com/en-us/company)
2. [careersatdoordash.com](https://careersatdoordash.com/)
3. [doordash.com](https://www.doordash.com/)
4. [greenhouse.io (DoorDash USA job board)](https://job-boards.greenhouse.io/doordashusa)

## Other roles at DoorDash USA

- [Associate Manager, Marketplace - Restaurant Growth Strategy & Operations](https://feeny.ai/job/associate-manager-marketplace-restaurant-growth-strategy-operations-doordash-4k6yzzjyakma) — New York, NY
- [Senior Software Engineer - Developer Experience, Android](https://feeny.ai/job/senior-software-engineer-developer-experience-android-doordash-usa-san-francisco-zqdvey2e4t2n) — San Francisco, CA / Sunnyvale, CA / Los Angeles, CA / Seattle, WA / New York, NY
- [Operations Manager, Autonomous Safety](https://feeny.ai/job/operations-manager-autonomous-safety-doordash-usa-san-francisco-1v03dh3g59rm) — San Francisco, CA
- [Manufacturing Test Engineer - Dot](https://feeny.ai/job/manufacturing-test-engineer-dot-doordash-usa-oakland-g5pe153bkrvb) — Oakland, CA
- [Manager, Strategic Sourcing - Marketing](https://feeny.ai/job/manager-strategic-sourcing-marketing-doordash-usa-los-angeles-p78b3axvd08f) — Los Angeles, CA / Seattle, WA / Tempe, AZ / Chicago, IL / Denver, CO / Austin, TX / Miami, FL / Washington, DC
- [Kitchen Manager, DashMart](https://feeny.ai/job/kitchen-manager-dashmart-doordash-usa-st-louis-6ae6fwcmyd3s) — St Louis, MO
- [Associate Manager, New Verticals - Fulfillment Dasher Strategy & Operations](https://feeny.ai/job/associate-manager-new-verticals-fulfillment-dasher-strategy-operations-doordash-by5yxjt5gtqt) — New York, NY / San Francisco, CA / Seattle, WA / Los Angeles, CA / Washington, DC / Chicago, IL / Tempe, AZ
- [Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)](https://feeny.ai/job/senior-associate-strategy-operations-doordash-for-business-self-serve-meal-30kbzapag282) — Seattle, WA / New York, NY / San Francisco, CA / Los Angeles, CA
- [Director, Strategy & Operations (DashOS)](https://feeny.ai/job/director-strategy-operations-dashos-doordash-usa-new-york-48facw5pfenm) — New York, NY / San Francisco, CA / Seattle, WA / Los Angeles, CA
- [Assistant Site Manager, DashMart - Los Angeles, CA](https://feeny.ai/job/assistant-site-manager-dashmart-los-angeles-ca-doordash-usa-los-angeles-hg69fxrj3d9r) — Los Angeles, CA