---
title: 'Senior Manager, Risk Operations Strategy at OKX'
canonical: 'https://feeny.ai/job/senior-manager-risk-operations-strategy-okx-singapore-wjvp5051b6sf'
type: 'job'
last_seen: '2026-09-25'
---

# Senior Manager, Risk Operations Strategy at OKX

- **Company:** OKX
- **Location:** Singapore
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-25
- **Apply:** https://job-boards.greenhouse.io/okx/jobs/7996702003

## Job description

## Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

## What You’ll Be Doing

- Operational Framework & SOP Ownership: Own the end-to-end SOP architecture for Payment Risk Operations - including risk investigation and case review SOPs, and the framework design for risk-related dispute and chargeback flows - ensuring the operating model scales to support new business lines such as OKX Pay and OKX Card.

- Human-AI Collaborative Workflow: Design and continuously optimize the human-in-the-loop operating model, defining how AI agents and human reviewers divide work, hand off, and escalate - so that coverage, decision quality, and throughput all improve as automation expands.

- Automation Focus: Increase the automation percentage within risk control processes to ensure efficiency and scalability, expanding the share of cases resolved without manual intervention.

- Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, AI coverage and agreement rate, false positive rate, and average handling time (AHT).

- Cross-Department Collaboration: Work with product, engineering, and compliance teams to integrate risk control strategies system-wide. Partner closely with the risk strategy team, who own rule and model logic, to translate strategy changes into reviewable, scalable operational workflows.

- Regulatory Compliance: Collaborate with AML/Compliance partners to ensure adherence to regulatory requirements in risk control strategies.

## What We Look For In You

- 5+ years of product or operations strategy experience in the risk management area, familiar with risk decision engines, modeling services, and risk analytics tooling.

- Proven experience designing operational frameworks and SOPs for a review or investigation function at scale - not only documenting existing processes, but architecting the workflow, decision matrices, and escalation paths behind them. Experience with AI-assisted or human-in-the-loop operations is a strong plus.

- Ability to translate operational strategy into detailed product requirements, and communicate those requirements clearly to cross-functional teams - including but not limited to engineering, business, partnership, operations, and merchant tech. Comfortable working closely with engineering on system and workflow design.

- Track record of owning quality and throughput outcomes for a review or investigation function — defining QA standards, calibrating reviewer decisions, and driving measurable improvement in accuracy and efficiency.

- Experience planning and managing review capacity, including in-house and outsourced/BPO teams, across multiple regions and time zones.

- Data oriented - identifying, defining, tracking, and acting upon impact metrics. Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring.

- Experience leading cross-functional teams to deliver complex projects with multiple dependencies and constraints in a highly dynamic environment.

Nice to Haves

- Personal trading experience or education in financial or payment risk management.

- Exposure to dispute, chargeback, or representment operations at a payment provider, acquirer, or issuer.

- Proficiency in Mandarin is an added bonus, as you may cross-functionally collaborate with technical colleagues who primarily speak Mandarin.

## Perks & Benefits

- Competitive total compensation package

- L&D programs and Education subsidy for employees' growth and development

- Various team building programs and company events

- Wellness and meal allowances

- Comprehensive healthcare schemes for employees and dependants

- More that we love to tell you along the process!

## #LI-WWW

## #LI-ONSITE

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's [Candidate Privacy Notice](https://www.okx.com/en-eu/help/okx-candidate-privacy-notice).

## About OKX

## Company Overview
- **One-liner**: OKX is a world-leading digital asset exchange and Web3 platform offering spot and derivatives trading, a self-custody wallet, and decentralized application access to over 100 million users globally.
- **Entity Type**: Private (venture-backed; last round $200M in March 2026)
- **Headquarters**: Seychelles (legal entity: Aux Cayes FinTech Co. Ltd.)
- **Founded**: 2017
- **Founders**: Star Xu

## Core Business
- **Primary industry**: Cryptocurrency exchange, digital asset trading, Web3 infrastructure.
- **Target customers**: B2C (retail traders, crypto enthusiasts) and B2B (institutions, high-frequency traders, liquidity providers). Serves both individuals and large institutions.
- **Mission**: To reshape the world with crypto, contributing to every individual’s freedom, and to build a fairer, more transparent, and accessible society through blockchain technology.

## Products & Services
- **Spot Trading**: Buy and sell over 300 cryptocurrencies with low fees.
- **Derivatives**: Futures, options, and perpetual swaps for advanced trading strategies.
- **Structured Products**: Yield-bearing products for passive income.
- **OKX Wallet**: Self-custody Web3 wallet supporting dApps, DeFi, NFTs, and cross-chain swaps.
- **OKX Pay**: Fiat on-ramp and payment infrastructure for seamless deposits.
- **Institutional Services**: Ultra-low latency API connectivity, prime brokerage, and tailored liquidity solutions.
- **Proof of Reserves**: Monthly public attestation of asset backing (1:1).

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metrics**: Over 100 million customers worldwide; 2,886 employees (as of mid-2026, +14.3% YoY); $200M total funding (venture round, March 2026).
- **Notable Investors/Partners**: One undisclosed investor in the latest round. Partnerships include McLaren F1, Manchester City FC, Tribeca Film Festival.
- **Growth Signals**: Expanded into Australia, Brazil, Netherlands, Singapore, and Turkey in the last year; plans to enter US, Belgium, and UAE. Active job postings: 246. Employee headcount grew 14.3% YoY.

## Competitive Advantages
- **Liquidity & Low Fees**: One of the top crypto exchanges by trading volume with competitive fee structures.
- **Transparency**: Monthly proof-of-reserves reports publicly verifiable.
- **Security**: Multi-layer security, GSLB, distributed server clusters, and dedicated security engineering teams.
- **Global Reach**: Available in over 180 countries/regions with localized support.
- **Web3 Integration**: Deeply connected wallet bridging centralized and decentralized finance.

## Strategic Focus
- **AI-Native Product & Engineering**: Investing heavily in AI agents, chatbots, and infrastructure for automated trading and user experience.
- **Institutional Growth**: Expanding VIP relationship management, prime brokerage, and institutional-grade tools.
- **Global Regulatory Compliance**: Obtaining licenses in new jurisdictions (e.g., Singapore, Turkey, Brazil) while maintaining a robust compliance center.
- **Web3 Ecosystem**: Growing the OKX Wallet and dApp connectivity to drive DeFi adoption.

## Why Work Here
- **Culture**: Values-driven environment with core principles: "WE before Me", "Do the right thing", and "Get things done". Emphasis on ownership, transparency, and innovation.
- **Work Policy**: Hybrid/office roles across multiple global hubs (Singapore, Hong Kong, San Jose, Dubai, etc.). Remote flexibility varies by role.
- **Perks**: Competitive benefits including learning budgets, team events, and the "Supernova Program" for early-career talent. Engineering teams work on cutting-edge blockchain and AI problems.
- **Engineering Culture**: Strong focus on AI-native development, Rust/Java/Go, mobile infrastructure, and security. High percentage of technical roles (721 engineers, 10% of workforce).
- **Growth Opportunity**: Rapidly scaling company with global expansion, offering cross-functional mobility and exposure to senior leadership.

## Sources
1. [okx.com - About & Careers](https://www.okx.com/en-us/join-us)
2. [LinkedIn - OKX Company Page](https://www.linkedin.com/company/okxofficial/jobs)
3. [Greenhouse - OKX Job Board](https://job-boards.greenhouse.io/okx)
4. [okx.com - Main Site](https://www.okx.com/)

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