--- title: 'Senior Manager, Site Operations at Dexterity' canonical: 'https://feeny.ai/job/senior-manager-site-operations-dexterity-hagerstown-c6t5j8tjjb56' type: 'job' last_seen: '2026-09-07' --- # Senior Manager, Site Operations at Dexterity - **Company:** Dexterity - **Location:** Hagerstown, MD - **Work type:** onsite - **Posted:** 2026-06-23 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/dexterity/f7635f1d-bce7-421d-a396-8143d4598f5c ## Job description Senior Manager, Site Operations Location: Hagerstown, MD (Onsite) Ideally based in the Hagerstown / Western Maryland region, or within practical commuting proximity such as Frederick, MD; Martinsburg, WV; Chambersburg / Greencastle, PA; Winchester, VA; or the broader DC / Baltimore outer corridor, with willingness to be onsite daily during deployment, commissioning, and handoff periods. ## About Dexterity At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed?  Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.  Come join Dexterity and help make intelligent robots a reality! ## The Role Dexterity is seeking a Senior Manager, Site Operations to lead onsite deployment execution for a major customer program in the Hagerstown, Maryland area. This role serves as the operational leader responsible for coordinating site readiness, installation, commissioning, training, operational handoff, and customer adoption. You will work across Customer Success, Product, Field Engineering, Field Services, Support, Commercial, and customer operations teams to ensure successful deployment and long-term operational success. Success in this role requires strong technical judgment, disciplined execution, customer-facing leadership, and the ability to translate complex deployment plans into measurable operational outcomes. This is a highly visible role where your decisions will directly influence deployment quality, customer trust, operational readiness, and Dexterity's ability to scale Physical AI systems in production environments. ## Responsibilities - Maintain an integrated execution plan across site readiness, installation, commissioning, training, support readiness, and operational handoff activities. - Lead day-to-day coordination with systems integrators, subcontractors, vendors, customer stakeholders, and internal Dexterity teams. - Drive execution accountability through structured tracking of owners, milestones, blockers, risks, and escalations. - Review technical documentation including Statements of Work (SOWs), engineering drawings, requirements documents, responsibility matrices, commissioning plans, safety documentation, and acceptance criteria. - Audit field execution against approved technical requirements and project scope. - Manage deployment punch lists and drive closure through documented evidence and verification. - Validate completion evidence including commissioning reports, inspection records, test results, training completion records, customer signoffs, and acceptance documentation. - Identify and resolve gaps between reported completion status and actual operational readiness. - Track schedule performance, critical-path dependencies, scope risks, and deployment readiness metrics. - Escalate issues proactively with clear recommendations and recovery plans. - Partner with customer operations leaders to support decisions involving workflow design, staffing, throughput objectives, operating windows, and system utilization. - Capture deployment lessons learned and contribute to continuous improvement of Dexterity deployment methodologies and playbooks. ## Qualifications Required - 10+ years of experience leading complex technical deployments involving robotics, industrial automation, warehouse automation, material handling systems, infrastructure programs, or related environments. - Experience operating at a Senior Manager, Site Execution Lead, Technical Program Manager, Deployment Manager, Operations Manager, or similar leadership level. - Strong technical literacy across robotics, automation, controls, electrical and mechanical systems, industrial equipment, or comparable technologies. - Ability to interpret engineering drawings, technical specifications, commissioning plans, acceptance criteria, and project documentation. - Experience managing vendors, systems integrators, contractors, field service providers, and installation teams. - Proven ability to assess technical readiness and operational readiness independently. - Strong project execution, risk management, and escalation management skills. - Excellent communication skills with technical teams, customer stakeholders, site leadership, and executive audiences. - Demonstrated ability to balance operational objectives, customer needs, safety requirements, and deployment timelines. - Willingness to be onsite regularly throughout deployment, commissioning, and stabilization activities. ## Preferred - Experience in parcel, logistics, fulfillment, warehouse, distribution center, or high-throughput industrial environments. - Prior responsibility for day-to-day operational performance in warehouse or industrial settings. - Experience with robotics systems, PLCs, industrial controls, safety systems, MHE, WMS/WES integrations, commissioning, or site acceptance testing. - PMP, Industrial Engineering, Systems Engineering, Construction Management, or related certifications. - Experience supporting go-live readiness, customer acceptance testing, hypercare, or operational stabilization programs. What Makes You Successful - Strong execution discipline and accountability. - Excellent technical judgment and attention to detail. - Credibility with both operational and technical stakeholders. - Ability to navigate ambiguity and drive decisions. - Customer-first mindset with a focus on operational outcomes. - Structured communication and proactive escalation practices. - Bias toward action, ownership, and closure ## Compensation - Base pay is one component of Dexterity's total rewards package, which may also include equity, comprehensive medical, dental, and vision benefits, and other compensation elements depending on eligibility. - The annual base salary range for this position is $180,000–$210,000 USD. Actual compensation will be determined based on factors including experience, skills, education, and overall qualifications. - Final compensation will be determined on a case-by-case basis and will also consider relevant experience and internal equity. ## Equal Opportunity Employer Dexterity is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. ## About Dexterity ## Company Overview - **One-liner**: Dexterity builds Physical AI and robotic systems that give industrial robots human-like dexterity for complex logistics and warehouse tasks, already deployed in production at major enterprises. - **Entity Type**: Private (Series C‑II) - **Headquarters**: Redwood City, California, USA - **Founded**: 2017 - **Founders**: Samir Menon (CEO) ## Core Business - **Primary industries**: Robotics, Physical AI, logistics automation, warehousing, supply chain operations, e‑commerce, parcel, retail, and aviation. - **Target customers**: B2B – large enterprises in logistics, warehousing, and material handling. - **Mission / purpose**: To deliver world‑changing robotics that automate repetitive tasks, allowing human workers to focus on higher‑level cognitive work. ## Products & Services - **[Mech](https://dexterity.ai)**: An industrial superhumanoid robot with dual‑arm coordination, advanced vision, and an omnidirectional drivetrain. Capable of lifting up to 30 kg per arm (60 lbs top pick, 12 kg side pick) and operating in rugged conditions (0–50 °C, up to 90% humidity). Handles truck loading/unloading, palletizing, and depalletizing. Achieves ~400 boxes/hour loading (vs. industry average of ~300 boxes/hour). Type: Hardware + AI software. - **[Foresight](https://dexterity.ai)**: A world model for Physical AI, trained on over 100 million autonomous actions in production. Enables long‑horizon reasoning and real‑time decision‑making. Opened to the community via the Foresight API Challenge in 2026. Type: AI software / API. - **Other robotic systems**: Full‑stack robotics for loading, unloading, sorting, and other complex manipulations in unpredictable environments. Type: Hardware + software. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual Revenue ~$13.5 M (2026 estimate, per LinkedIn). Total funding: conflicting reports – **$396.11 M** (per CB Insights) vs. **$291.2 M** (per LinkedIn). Both figures cited as conflicting. - **Notable Investors**: Lightspeed, Matter Venture Partners, Sumitomo, Obvious Ventures, B37 Ventures, and at least 14 other investors (CB Insights). Also strategic partnership with Kawasaki Robotics. - **Growth Signals**: - Named one of Business Insider’s 25 most promising robotics startups of 2026. - Headcount: 129 employees across 6 countries (US, India, Japan, Taiwan, France, Italy). Job postings up 20% year‑over‑year. - Zero safety incidents reported in production. - Over 100 million autonomous actions in production. - Partnership with Kawasaki Robotics announced in June 2026. ## Competitive Advantages - **Production‑proven Physical AI**: Robots run full shifts at the world’s largest logistics companies with zero safety incidents. - **Foresight world model**: A transactable world model built for long‑horizon reasoning – a differentiator vs. competitors that rely on simpler reactive systems. - **Human‑like dexterity**: Dual‑arm coordination and advanced vision handle edge cases that stop competing solutions. - **Safety‑first approach**: Emphasized on their website and backed by a clean safety record. ## Strategic Focus - **Expanding into new verticals**: Moving beyond logistics into aviation (e.g., Customer Success Manager for Aviation Robotics role) and retail. - **Open‑sourcing AI capabilities**: The Foresight API Challenge invites the community to build on their world model. - **Deepening enterprise partnerships**: Collaboration with Kawasaki Robotics to combine trusted hardware with Dexterity’s Physical AI. - **Scaling production deployments**: Continued hiring of field engineers, site operations managers, and technical program managers. ## Why Work Here - **Cutting‑edge technology**: Work on some of the hardest robotics and AI challenges for the largest businesses on Earth. - **Real‑world impact**: Robots are already in production – not just demos or pilots. - **Culture & reviews**: Employer rating 3.3/5 (50 reviews) with work‑life balance 3.0, compensation 3.1, culture 3.0, career 3.1. Mixed but not outstanding. - **Work policy**: Most roles appear to be on‑site (Redwood City, CA; Gardena, CA; Tracy, CA). No explicit remote/hybrid policy found; job postings list on‑site locations. - **Engineering culture**: Emphasis on safety, real‑world reliability, and pushing the boundaries of Physical AI. Talent drawn from Stanford, Tesla, Apple, Amazon, etc. - **Notable perks**: Opportunity to contribute to a world model used in production; involvement in the Foresight API Challenge. ## Sources 1. [dexterity.ai](https://dexterity.ai) – Company website, product descriptions, Foresight, safety claims. 2. [jobs.lever.co/dexterity](https://jobs.lever.co/dexterity) – Careers page, job postings, location info. 3. [cbinsights.com](https://www.cbinsights.com/company/dexterity-1) – Funding rounds, total raised ($396.11M), investors, founded year, product details. 4. [linkedin.com/company/dexterityinc](https://linkedin.com/company/dexterityinc) – Revenue ($13.5M), headcount (129), funding ($291.2M), locations, reviews, recent hiring trends, partnership announcement. 5. [go.dexterity.ai/resources](https://go.dexterity.ai/resources) – About page, mission, application instructions. ## Other roles at Dexterity - [Staff Accountant](https://feeny.ai/job/staff-accountant-dexterity-redwood-city-v9psqpsy9t1f) — Redwood City, CA - [Staff Engineer, Infrastructure](https://feeny.ai/job/staff-engineer-infrastructure-dexterity-redwood-city-rgk0hyabw2aj) — Redwood City, CA - [Principal Product Manager, Physical AI Applications (Retail & 3PL)](https://feeny.ai/job/principal-product-manager-physical-ai-applications-retail-3pl-dexterity-redwood-z43nj6w6j8kx) — Redwood City, CA - [Senior Talent & People Operations Partner](https://feeny.ai/job/senior-talent-people-operations-partner-dexterity-redwood-city-fnpwe33jesnd) — Redwood City, CA - [Field Service Engineer](https://feeny.ai/job/field-service-engineer-dexterity-redwood-city-h76a0fagh32e) — Redwood City, CA - [Senior Enterprise Sales Executive](https://feeny.ai/job/senior-enterprise-sales-executive-dexterity-remote-qgbv843djtcj) - [Marketing Principal/ Director - Physical AI](https://feeny.ai/job/marketing-principal-director-physical-ai-dexterity-redwood-city-ne5h8fv86w9s) — Redwood City, CA - [Customer Success Manager, Aviation Robotics](https://feeny.ai/job/customer-success-manager-aviation-robotics-dexterity-redwood-city-rvv69ybz5f43) — Redwood City, CA - [Robotics Field Engineer (Gardena, CA)](https://feeny.ai/job/robotics-field-engineer-gardena-ca-dexterity-gardena-3w68fw4jn74v) — Gardena, CA - [Mech Pilot / Specialist (Tracy, CA)](https://feeny.ai/job/mech-pilot-specialist-tracy-ca-dexterity-tracy-h9ekq57t2aw9) — Tracy, CA