--- title: 'Senior Manager, Strategic Accounts Customer Success Managers at Motive' canonical: 'https://feeny.ai/job/senior-manager-strategic-accounts-customer-success-managers-motive-united-states-1hyzvw8g3g9c' type: 'job' last_seen: '2026-09-09' --- # Senior Manager, Strategic Accounts Customer Success Managers at Motive - **Company:** Motive - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/gomotive/jobs/8787033002 ## Job description Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit [gomotive.com](http://gomotive.com) to learn more. About the Role: The Senior Manager, Strategic Customer Success is a critical leadership position within the Enterprise Sales Organization. In this role, you will be responsible for owning career development, recruiting efforts, account-level strategy, retention, and upsell targets for our remote, US-based team. You will collaborate with Directors of Strategic Accounts and Regional Vice Presidents, along with other departments, to ensure our CSMs effectively help our most valuable customers achieve business success through Motive’s suite of solutions. The ideal candidate is an excellent leader with deep experiential knowledge of how high-growth SaaS companies leverage Customer Success best practices to grow and retain their customers. This role emphasizes a focus on the client's business outcomes, going beyond just product adoption. Strategic CSMs build strong, trust-based relationships with senior stakeholders, including C-level executives, and act as trusted advisors. What You'll Do: - Lead a team of 6-9 Strategic Customer Success Managers to exceed their retention goals for a portfolio of high-value, high-complexity strategic accounts. - Develop and constantly iterate playbooks that drive outcomes for Motive’s strategic clients. - Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business, including net revenue retention and gross retention rate. - Own advocating for strategic clients with internal stakeholders to drive value and ensure client outcomes are achieved, acting as the voice of the customer within the organization. - Manage pipeline reviews, escalations, team meetings, and expectations around Executive Business Reviews and Account Planning, with a focus on delivering high-touch, white-glove service to large, key accounts. - Define and execute tailored success plans to help strategic customers achieve their business objectives, including identifying and formalizing solutions to their biggest challenges. - Identify and pursue upsell and cross-sell opportunities in collaboration with sales. - Monitor customer health, proactively mitigate risks, and secure renewals. - Collaborate with product development, sales, and marketing teams to communicate customer feedback and advocate for improvements that align with client needs. - Cultivate and manage strong internal and external relationships to ensure our customers' needs are consistently driven forward. What We're Looking For: - 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients. - B2B Enterprise SaaS platforms with a user-or seat-based licensing model preferred - Demonstrated ability to lead a team of 6-9 CSMs with Strategic clients, each carrying a book of business over $4M in ARR. - Execution-focused leader with an emphasis on process excellence, utilizing technology specifically with AI. - Ability to leverage data to inform decision-making and identify opportunities to service the existing account base better, translating data into actionable insights. - Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively advocate for clients. - Strong understanding of growth and retention strategies in B2B environments. - Excellent communication and presentation skills, with the ability to engage C-level executives and tailor messaging to diverse audiences. - Experience with change management, motivating and overcoming barriers to significant, transformational change. - Proven ability to build and maintain strong relationships with customers, understanding their unique needs and driving successful outcomes. - Demonstrated experience in managing complex internal and external relationships to achieve customer success objectives. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link). UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view). The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices. ## About Motive ## Company Overview - **One-liner**: Motive provides an all-in-one, AI-powered fleet management and driver safety platform that helps over 100,000 companies manage their physical operations. - **Entity Type**: Private (venture-backed; no public ticker) - **Headquarters**: San Francisco, California, United States - **Founded**: Not publicly available in provided sources - **Founders**: Shoaib Makani (co‑founder, CEO) – other co‑founders not listed in provided sources ## Core Business - **Industries**: Fleet management, driver safety, workforce management, equipment monitoring, spend management. - **Target Customers**: B2B – enterprises and SMBs that operate commercial fleets or manage physical assets (e.g., transportation, logistics, construction, field services). - **Mission/Purpose**: “Transforming the physical economy” [gomotive.com](https://gomotive.com/company/careers/). ## Products & Services - **Fleet Management**: AI‑powered platform for tracking vehicles, optimizing routes, and managing compliance. - **Driver Safety**: Real‑time dashcams and AI alerts to reduce accidents and improve driver behavior. - **Workforce Management**: Tools for scheduling, time tracking, and managing drivers and staff. - **Equipment Monitoring**: IoT‑based tracking and diagnostics for trailers, trailers, and other assets. - **Spend Management**: Fuel card, expense tracking, and invoicing solutions to control costs. All products are part of a fully integrated suite [gomotive.com](https://gomotive.com/). ## Market Standing - **Valuation**: Not disclosed in provided sources. - **Key Metric**: Headcount – more than 4,000 employees globally [gomotive.com](https://gomotive.com/company/careers/). - **Notable Investors/Partners**: Not listed in provided sources. - **Growth Signals**: - 100,000+ customers [gomotive.com](https://gomotive.com/company/careers/). - Recognized on the **Forbes Top Cloud 100** list. - Named a **Best Remote Large Places to Work** by Fortune, **Best Company for Career Growth** by Comparably, and **Best Workplaces in Technology** by Great Place to Work [gomotive.com](https://gomotive.com/company/careers/). ## Competitive Advantages - **Integrated AI‑Driven Suite**: Combines hardware (dashcams, IoT sensors) with software in a single platform, offering a unified view of fleet operations. - **Scale and Brand Trust**: Serving over 100,000 companies, with a strong industry reputation and multiple workplace awards. - **Remote‑First Culture**: Attracts top global talent by offering a flexible work model supported by robust perks and development programs. ## Strategic Focus - Deepening AI capabilities across all products to improve safety, efficiency, and cost control. - Expanding global footprint through ten office locations and a remote‑first hiring approach. - Continuous investment in employee growth and diversity initiatives to sustain innovation. ## Why Work Here - **Flexibility**: Fully remote, hybrid, or in‑office options with a work‑from‑home stipend. Offices in San Francisco, Nashville, Buffalo, Vancouver, London, Mexico City, Taipei, Lahore, Islamabad, and Bengaluru [gomotive.com](https://gomotive.com/company/careers/). - **Benefits**: Competitive salaries, health/vision/dental insurance, mental health support, generous PTO, enhanced parental leave, retirement plan, and referral bonuses [gomotive.com](https://gomotive.com/company/careers/). - **Development**: Leader Academy, Engineering Academy, transparent career paths, quarterly mentorship meetups, and inclusive leader training [gomotive.com](https://gomotive.com/company/careers/). - **Culture**: Employee resource groups (AAPI, Keep Parenting, Melanin, MoPride, Women, DNA, Veterans), diversity‑focused recruiting events, and a supportive, inclusive environment where 96% of employees feel they have supportive working relationships [gomotive.com](https://gomotive.com/company/careers/). ## Sources 1. [gomotive.com – Careers page](https://gomotive.com/company/careers/) 2. [gomotive.com – Company page](https://gomotive.com/company/) 3. [gomotive.com – Homepage](https://gomotive.com/) 4. [gomotive.com – Job openings](https://gomotive.com/company/careers/jobs/) 5. [gomotive.com – Leadership page](https://gomotive.com/company/leadership/) ## Other roles at Motive - [Director, Product Design](https://feeny.ai/job/director-product-design-motive-san-francisco-s952qyncbhcz) — San Francisco, CA - [Internal Communications, Director (Individual Contributor)](https://feeny.ai/job/internal-communications-director-individual-contributor-motive-united-states-1d811cevpxm2) — United States - [Telematics Coverage Engineer](https://feeny.ai/job/telematics-coverage-engineer-motive-united-kingdom-z8sq3xapg54j) — United Kingdom - [Business Strategy & Operations Analyst II (Enterprise)](https://feeny.ai/job/business-strategy-operations-analyst-ii-enterprise-motive-islamabad-3kzv5asx3jnq) — Islamabad - [Product Marketing Manager - Fleet Management and Equipment Monitoring](https://feeny.ai/job/product-marketing-manager-fleet-management-and-equipment-monitoring-motive-jbcfdwpnjn1e) — United States - [Business Operations Lead - Order Management](https://feeny.ai/job/business-operations-lead-order-management-motive-pakistan-t2hkmynfn4ff) — Pakistan - [Marketing Project Manager - Web & Operations](https://feeny.ai/job/marketing-project-manager-web-operations-motive-pakistan-yyx0fcmnama9) — Pakistan - [Senior Partner Marketing Manager](https://feeny.ai/job/senior-partner-marketing-manager-motive-united-states-4skf6mv7rr5t) — United States - [Staff Product Manager - Partnership & Shop Network](https://feeny.ai/job/staff-product-manager-partnership-shop-network-motive-united-states-pm84djjxtbgr) — United States - [Value Consultant](https://feeny.ai/job/value-consultant-motive-islamabad-lahore-z4v00mm8m7ga) — Islamabad / Lahore