---
title: 'Senior Manager, Strategy & Operations, CEO Office at Airwallex'
canonical: 'https://feeny.ai/job/senior-manager-strategy-operations-ceo-office-airwallex-singapore-9cp358q6n50k'
type: 'job'
last_seen: '2026-11-11'
---

# Senior Manager, Strategy & Operations, CEO Office at Airwallex

- **Company:** [Airwallex](https://feeny.ai/companies/airwallex)
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/airwallex/8e12a614-48e4-4c03-abf7-ea1c5f95e724

## Job description

## About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our[operating principles](https://www.airwallex.com/en-us/operating-principles) to see it in full.

## How you'll make impact

As Senior Manager, Strategy & Operations, CEO Office, you’ll own the end-to-end expansion of Airwallex into new markets across APAC — from defining market-entry strategy through licensing, product readiness, operational launch, and preparation for commercial scale-up. You’ll work directly with executive leadership to solve the regulatory, product, and operating problems required to establish Airwallex as a local financial platform in each market.

- Own the strategy for where and how Airwallex expands next across APAC, sizing opportunities, prioritising markets, and defining what it takes to win in each one.
- Design the market-entry model for each market, including the licensing path, entity structure, and commercial model, translating regulatory and licensing requirements into the operating model Airwallex needs on the ground.
- Shape the product roadmap with Product and Engineering, turning regulatory and licensing requirements into concrete product scope and sequencing so the roadmap supports local launch and scale.
- Partner directly with CEO Office leadership and senior executives to frame decisions on global expansion, presenting recommendations on market prioritisation, launch readiness, and investment.
- Build the operating system for market launches by creating AI-assisted tools, templates, dashboards, and operating rhythms for licence mapping, competitor analysis, reporting, and workflow automation.
- Own the [go/no-go](https://app.glean.com/go/no-go) and launch-readiness process, coordinating cross-functional sign-off, risk assessment, and mitigation plans across product, operational, regulatory, and commercial dimensions.
- Flex onto priority CEO Office initiatives beyond core market launches, including strategic reviews, restructuring or migration projects, crisis-response workstreams, and cross-market structuring exercises.
- Work directly with executive leadership to solve the regulatory, product, and operating problems required to establish Airwallex as a local financial platform in each market.

This role is based in Singapore.

## What we're looking for

Essentials

- 7+ years of experience in top-tier strategy consulting, regulatory or financial services law, or strategy and expansion roles in fintech or payments, with meaningful exposure to market-entry or licensing-driven projects.
- A proven track record of owning complex, multi-stakeholder programmes end to end, including planning, execution, and executive-level updates.
- Strong operating discipline, with confidence structuring multi-workstream programmes, running governance cadences, managing dependencies across functions, and driving timely decision-making.
- Experience working with or around regulatory and licensing topics in financial services, such as payments, e-money, banking, or card issuing, and comfort engaging with Legal, Risk, and Compliance counterparts.
- Demonstrated use of AI tools in day-to-day work, such as regulatory research, licence mapping, competitive analysis, documentation, or workflow automation, with good judgment on verification and when to involve subject-matter experts.
- Exceptional stakeholder management and communication skills, including the ability to simplify complex issues, influence senior leaders, and create clear, concise materials for steering forums.
- High ownership, comfort with ambiguity, and a willingness to get hands-on in the details to move launches forward in a fast-paced environment.

## Preferred

- Direct experience driving new-market launches or licence applications in APAC for a fintech, payments provider, or financial institution.
- A background that combines strategic problem-solving and execution, such as experience in both consulting and an in-house operating role, or in both legal or regulatory and commercial or product-adjacent roles.
- Familiarity with cross-functional global expansion and product-launch processes, including how Product, Engineering, Legal, Compliance, Risk, and Operations intersect for new-country launches.
- Experience working in or closely with a CEO Office, Strategy & Operations, or similar central team that runs company-level initiatives and special projects.
- Comfort building and iterating lightweight AI tooling to standardise launch execution and automate status, risk tracking, and dependency management over time.

You'll thrive here if

- You're comfortable making decisions with incomplete information and moving quickly anyway.
- You own the outcome and you don't wait for permission to fix what's broken.
- You connect dots across functions and hold the big picture without losing grip on the details.
- You know when to align and when to just decide. Collaboration isn't a way to avoid accountability.
- You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.

Learn more about your team Most strategy roles hand you a slide deck. This one hands you the keys. Strategy & Operations finds the next point of leverage in a hyper-growth fintech, then builds the system to capture it. We spot opportunities early, design how Airwallex scales into them, and turn that vision into the machinery that drives revenue across markets and products. You'll get the kind of access most people wait a decade for: a direct line to the growth engine, work that spans every function, and the freedom to own ambiguous, high-stakes problems end to end. And you won't do it the old way. We arm our people with AI to move faster than teams ten times our size, modeling, researching, and shipping at a pace that creates an unfair advantage. If you want to do the best work of your career on problems that actually matter, build with us.

Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @[airwallex.com](http://airwallex.com) email address. Please apply only through [careers.airwallex.com](http://careers.airwallex.com) or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

## Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

## About Airwallex

## Company Overview
- **One-liner**: Airwallex is a financial technology company building a unified global payments and banking platform that helps businesses manage cross-border payments, treasury, spend, and financial operations through proprietary infrastructure, software, and AI.
- **Entity Type**: Private (Series G)
- **Headquarters**: Dual headquarters in Singapore and San Francisco, USA; founded in Melbourne, Australia
- **Founded**: 2015
- **Founders**: Jack Zhang (CEO), Lucy Liu, Max Li, Xijing Dai, and Ron Li

## Core Business
- Primary industry: Financial Services / Payments / Fintech Infrastructure
- Target customers: B2B, primarily serving SMBs, scaling enterprises, digital platforms, and marketplaces globally
- Mission or purpose statement: "Build the future of global banking" — they aim to replace legacy, fragmented banking systems with a borderless, intelligent, real-time financial operating system for modern businesses.

## Products & Services
- **[Business Accounts]**: Multi-currency global accounts to receive, hold, and manage funds in 20+ currencies, with local account details for key markets.
- **[Payments]**: Global payment acceptance via 160+ local payment methods, low-code checkout, and programmatic payout capabilities to 200+ countries.
- **[Spend / Corporate Cards]**: Multi-currency corporate and employee cards with customisable spend controls, designed for global teams.
- **[Expense Management]**: A platform to track, control, and reconcile global business expenses, including employee reimbursements.
- **[Billing & Subscription Management]**: A billing platform for usage-based and subscription pricing models, supporting AI companies and complex revenue workflows.
- **[Platform APIs]**: API-first infrastructure enabling businesses to embed financial services (accounts, payments, FX, card issuing) into their own products.
- **[FX & Treasury]**: Interbank foreign exchange rates and tools to intelligently manage currency risk across markets.

## Market Standing
- **Valuation**: US$11 billion (latest valuation in 2025, following a fresh investment round).
- **Key Metric**: US$1.8 billion in total funding raised; Annual Recurring Revenue (ARR) surpassed US$1 billion by 2025.
- **Notable Investors/Partners**: Series G investors include prominent global venture capital firms (specific names not listed in source but backed by top-tier VCs); serves over 200,000 businesses including TikTok, Brex, Rippling, Navan, Qantas, and SHEIN.
- **Growth Signals**: 
  - US$287 billion in global payments processed (USD).
  - 92% of transfers settled same-day, 50% processed instantly.
  - Over 85 financial licenses and registrations globally.
  - Team of ~2,300 people across 27 offices internationally.
  - Dual-headquarters model (Singapore + San Francisco) adopted in 2025 to support next phase of growth.

## Competitive Advantages
- Proprietary, API-first infrastructure built from scratch (not riding legacy banking rails), enabling faster, cheaper, and more transparent cross-border transactions.
- Unified platform combining banking, payments, spend management, billing, and FX — reducing the need for multiple vendors.
- Deep AI integration across the platform to automate financial operations and provide intelligent insights.
- Extensive regulatory licensing (85+ licenses) across major markets, creating a high barrier to entry.
- Strong network effects: serves both direct businesses and platforms/marketplaces that embed Airwallex into their offerings.

## Strategic Focus
- Continue scaling the platform to support the rapid growth of AI-native companies and usage-based business models (highlighted by the launch of their global billing platform).
- Expand the dual-headquarters presence to tap into the largest tech talent markets (San Francisco and Singapore).
- Invest heavily in AI to build "interconnected, intelligent financial systems where money, data, and decisions move together."
- Deepen product capabilities to automate financial operations end-to-end for global businesses.

## Why Work Here
- High-growth, ambitious environment: described as "the most ambitious work of your career" by the company; founded in 2015 and already processing $287B in payments.
- Global impact and scale: work on infrastructure used by 200,000+ businesses, from startups to enterprises like TikTok and SHEIN.
- Hybrid/office culture: 27 offices globally (Melbourne, Singapore, San Francisco, London, Shanghai, Amsterdam, and more) offering opportunities to work across teams and locations.
- Engineering-driven culture: heavy emphasis on building proprietary technology, AI, and developer-first products.
- Notable perks: opportunity to work on a modern financial stack, exposure to cutting-edge AI/Fintech intersection, and a diverse, international team of "2,200 of the brightest and most innovative people in tech."

## Sources
1. [airwallex.com - Who We Are](https://www.airwallex.com/en-eu/who-we-are)
2. [airwallex.com - Global Platform](https://www.airwallex.com/global)
3. [careers.airwallex.com](https://careers.airwallex.com/)
4. [LinkedIn - Airwallex](https://www.linkedin.com/company/airwallex)
5. [jobs.ashbyhq.com - Airwallex](https://jobs.ashbyhq.com/airwallex)

## Other roles at Airwallex

- [Account Executive](https://feeny.ai/job/account-executive-airwallex-manchester-5gmj8570k3b8) — Manchester, United Kingdom
- [Senior Software Engineer, Infra (Cloud Security Platform)](https://feeny.ai/job/senior-software-engineer-infra-cloud-security-platform-airwallex-singapore-mx13fe58qb7a) — Singapore
- [Account Executive, Commercial](https://feeny.ai/job/account-executive-commercial-airwallex-british-columbia-f8bdvksvbw71) — British Columbia, Canada
- [Inbound Sales, Portuguese Speaker (European Sales Hub, Barcelona)](https://feeny.ai/job/inbound-sales-portuguese-speaker-european-sales-hub-barcelona-airwallex-hv1b4hvz5v10) — Barcelona, Spain
- [Inbound Sales, Italian Speaker (European Sales Hub, Barcelona)](https://feeny.ai/job/inbound-sales-italian-speaker-european-sales-hub-barcelona-airwallex-barcelona-djcwy73vejkx) — Barcelona, Spain
- [Inbound Sales, Spanish Speaker (European Sales Hub, Barcelona)](https://feeny.ai/job/inbound-sales-spanish-speaker-european-sales-hub-barcelona-airwallex-barcelona-d5j0vmjv8qje) — Barcelona, Spain
- [Manager, Strategy & Operations, Regulatory & Compliance](https://feeny.ai/job/manager-strategy-operations-regulatory-compliance-airwallex-singapore-c3wj93a2h69n) — Singapore
- [Senior Software Engineer, Billing (Frontend)](https://feeny.ai/job/senior-software-engineer-billing-frontend-airwallex-singapore-e0138q4vsrr8) — Singapore
- [Director, Regulatory Compliance UK](https://feeny.ai/job/director-regulatory-compliance-uk-airwallex-london-xnmbvtrdqv33) — London, United Kingdom
- [Manager, Venture Partnerships](https://feeny.ai/job/manager-venture-partnerships-airwallex-shenzhen-p48bywghbn4b) — Shenzhen, China