---
title: 'Senior Manager, Technical Services at ChartHop'
canonical: 'https://feeny.ai/job/senior-manager-technical-services-charthop-united-states-g605ckqckhaw'
type: 'job'
last_seen: '2026-11-11'
---

# Senior Manager, Technical Services at ChartHop

- **Company:** ChartHop
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/ChartHop/0e788396-b4b0-4b7b-bf96-26a6eba0d7b3

## Job description

ChartHop is the AI-powered people platform helping organizations plan smarter, operate with clarity, and make confident decisions about their organization. As Senior Manager, Technical Services, you'll lead the Implementation Specialists and Senior Professional Services Consultants who onboard new customers and deliver complex technical projects: system integrations, SFTP connections, data cleanup, compensation planning cycles, and custom configurations. This is a leadership and people management role. You'll set the operating model, develop the team, own client project management, and serve as the escalation point, without carrying a direct client account load. You'll report to the Senior Director of Customer Experience and partner with Sales, R&D, and CX. The role is fully remote within the US (Eastern to Pacific time zones).

You'll be a great fit if

- Career Experience: You've worked at B2B SaaS companies that are AI-forward and focused on data analytics, with particular interest in HR, revenue, talent acquisition, and finance platforms
- Client Demographic: You've delivered for mid-market and enterprise customers (300 to 1,500+ employees) in Professional Services, Implementation, Technical Customer Success, or consulting, including executive stakeholder management
- Functional Breadth: You've helped scale client-facing technical teams. You don't need to have led the function, but you understand what growth and scale look like in practice
- People Management: You've managed technical, customer-facing teams, you know how to hire and develop talent, and you keep growing as a people manager
- Technical Expertise: You have technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration, enough to troubleshoot alongside your team
- Company Stage Appropriateness: You like to build, not just maintain, and you bring a metrics orientation (capacity planning, utilization, KPIs) to processes that scale
- Behavioral Traits: You use pattern recognition to spot ways to support clients better
- Communication: You communicate clearly with technical and non-technical audiences
- Bonus: startup experience; HRIS or compensation planning platforms; HubSpot, Planhat, Zendesk, Postman, or SQL; PSA or project management tools; AI tools used to improve services workflows

## What you'll do

- Lead the team: recruit, coach, and retain Implementation Specialists and Senior Professional Services Consultants; set goals, manage performance, and build a bench of future leaders
- Own escalations: resolve technical blockers such as integration failures and data sync errors, coach the team to troubleshoot independently, and drive root-cause fixes with Support, Product, and R&D
- Run delivery: own technical onboarding, integrations, data cleanup, and project management; forecast capacity against the sales pipeline and existing customer demand; build the playbooks, processes, and AI-enabled automation that make delivery fast and accurate; own and report on operational metrics
- Partner across the business: work with Sales on scoping, Customer Success on expansion, and executive stakeholders at key customers; be the voice of the customer to Product and R&D

## How you'll be measured

- Time to value: implementation duration, time to launch, and on-time completion
- Project CSAT survey scores
- Data accuracy at project completion and stability of integrations after delivery
- Escalation resolution speed, team utilization, engagement, and retention

The details

- Tools: HubSpot, Planhat, and Zendesk, plus the ChartHop platform
- Interviews: Talent Partner Screen, Hiring Manager, Team Interviews (Culture, Technical, Collaboration) and Leadership
- Application deadline: Monday October 26th

Although we list what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great addition, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply only if they check 100% of every box, while others apply when they meet roughly 60%. The point: it does not hurt to take a chance and apply. We are an inclusive employer and value diversity at our company.

## About ChartHop

## Company Overview
- **One-liner**: ChartHop is a data-first People Operations Platform that unifies people and business data to help modern organizations plan, analyze, and drive workforce decisions.
- **Entity Type**: Private (Venture-backed; Series C)
- **Headquarters**: New York, New York, United States
- **Founded**: 2018
- **Founders**: Ian White

## Core Business
- **Primary industry**: People Operations / HR Technology (HRIS, People Analytics, Workforce Planning)
- **Target customers**: B2B; HR, Finance, and Operations leaders at companies ranging from 20-person startups to thousand-person public companies.
- **Mission or purpose statement**: "To create healthy transparency within organizations, so that employees and organizations thrive." [charthop.com](https://www.charthop.com/about-us)

## Products & Services
- **ChartHop HRIS**: A core HRIS that acts as the central hub and source of truth for employee data, integrating with payroll providers like ADP, Gusto, and Workday rather than processing payroll itself. [charthop.com](https://www.charthop.com/)
- **Headcount Planning**: Tools for modeling org changes, planning headcount, and aligning people strategy with business goals.
- **Compensation Management**: Module for managing base and variable compensation, levels, bands, and equity.
- **Performance Management**: Tools for 1:1 notes, performance reviews, and manager enablement.
- **Engagement**: Employee engagement surveys and analytics.
- **Ask ChartHop AI**: A conversational AI tool powered by people and business data that provides quick answers, fills out forms, and helps model organizational changes. [charthop.com](https://www.charthop.com/)
- **People Analytics & Visualization**: Visual, interactive dashboards, org charts, and maps that connect people data with business data.
- **Integrations & API**: An open REST API and integrations with 100+ tools (ADP, Greenhouse, Workday, etc.), designed to be an intelligence layer on top of existing systems. [charthop.com](https://www.charthop.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$74.1M** across 4 rounds (Seed, Series A, Series B, Series C). [linkedin.com](https://www.linkedin.com/company/charthop)
- **Notable Investors/Partners**: Andreessen Horowitz (led Seed and Series B), Cox Enterprises (led Series C). [linkedin.com](https://www.linkedin.com/company/charthop)
- **Growth Signals**: 
    - Serves companies from 20-person startups to public companies. [charthop.com](https://www.charthop.com/)
    - Successfully completed SOC 2 Type 2 examination. [charthop.com](https://www.charthop.com/)
    - Acquired Gather AI in 2022. [linkedin.com](https://www.linkedin.com/company/charthop)
    - 13,607 LinkedIn followers with +1.0% monthly growth. [linkedin.com](https://www.linkedin.com/company/charthop)

## Competitive Advantages
- **Data-first architecture**: Built with a highly structured and flexible data model (16 types of custom fields, built-in global-ready models for compensation, levels, bands, equity) that makes it extremely powerful for AI and analytics. [charthop.com](https://www.charthop.com/)
- **Platform, not a silo**: Designed as an "intelligence layer" that integrates with 100+ existing HRIS, ATS, and FP&A tools, avoiding the lock-in of all-in-one providers. [charthop.com](https://www.charthop.com/)
- **Configurable access controls**: Granular, role-based permissions that limit data access by department, location, or role, empowering HRBPs and managers while securing sensitive data. [charthop.com](https://www.charthop.com/)
- **AI-native**: "Ask ChartHop AI" is built into the core, turning data into conversational insights and automated actions. [charthop.com](https://www.charthop.com/)
- **Visual & intuitive**: Org charts, maps, and dashboards make complex people data accessible and actionable for all employees, not just HR.

## Strategic Focus
- **Deepening the People Operations Platform**: Continuing to build out the integrated suite of HRIS, Headcount Planning, Compensation, Performance, and Engagement modules. [charthop.com](https://www.charthop.com/)
- **AI-powered insights**: Leveraging the structured data model to deliver more sophisticated AI-driven analytics, automation, and conversational interfaces. [charthop.com](https://www.charthop.com/)
- **Expanding into larger enterprises**: Serving companies with complex global needs, as evidenced by their global-ready data models and advanced integrations. [charthop.com](https://www.charthop.com/)
- **Maintaining openness**: Emphasizing flexibility and integration over platform lock-in, allowing customers to "bring your own payroll provider" and connect best-of-breed tools. [charthop.com](https://www.charthop.com/)

## Why Work Here
- **Fully remote company**: ChartHop is a fully-remote company, emphasizing that inclusivity and hearing all voices is "at its very core." [charthop.com](https://www.charthop.com/careers)
- **Strong culture of transparency and inclusion**: The company's mission is to create "healthy transparency" and it commits to being "fair, inclusive, anti-racist, and equitable." [charthop.com](https://www.charthop.com/careers)
- **Values-driven**: Core values are "fast, transparent, inclusive, optimistic, and all-in." [charthop.com](https://www.charthop.com/careers)
- **Benefits**: Healthcare benefits, paid time off, mental health benefits, paid parental leave, home office reimbursement, Flex Fridays, and 401k. [charthop.com](https://www.charthop.com/careers)
- **High-impact, cross-functional team**: Employees work across departments (Technical, Customer Service, Sales, Product) in a collaborative environment that values iteration. [linkedin.com](https://www.linkedin.com/company/charthop)
- **CEO-led mission**: Founder and CEO Ian White is deeply involved and emphasizes that "a great company is about more than just building an amazing product. It’s about building value for everyone." [charthop.com](https://www.charthop.com/careers)

## Sources
1. [charthop.com](https://www.charthop.com/)
2. [charthop.com - About Us](https://www.charthop.com/about-us)
3. [charthop.com - Careers](https://www.charthop.com/careers)
4. [linkedin.com - ChartHop](https://www.linkedin.com/company/charthop)
5. [cbinsights.com - ChartHop](https://www.cbinsights.com/company/charthop)

## Other roles at ChartHop

- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-charthop-united-states-mr3ww09hpjex) — United States
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-charthop-united-states-kf3hgbwymnk0) — United States