---
title: 'Senior Manager, Technical Support at Kong'
canonical: 'https://feeny.ai/job/senior-manager-technical-support-kong-bengaluru-y68n4b249vfn'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Manager, Technical Support at Kong

- **Company:** [Kong](https://feeny.ai/companies/kong)
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/kong/547cf017-fa70-49ed-b972-10617c091844

## Job description

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Are you ready to join the API revolution? About the Role: You will be working at a dynamic and fast paced Startup as a manager in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. The Sr. Manager, Technical Support Engineering is responsible for managing a team that provides high quality service to Kongs customers. This individual will thrive while motivating, recognizing and rewarding, coaching and training members of the team. They will act as an escalation point for customers that require managerial intervention and will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community, partners and the broader Customer Experience (CX) team. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do. What You’ll be Doing:

- Manage a team of 6 to 10 TSE’s who are servicing the requests and ongoing needs of our customers
- Provide daily direction through coaching, one-on-ones and quality feedback to employees so that requests are handled in a timely, efficient and knowledgeable manner
- Provide continual evaluation of processes and procedures.
- Responsible for suggesting new methods to streamline operations through improved processes and additional technology
- Work cross-functionally with customer experience, product and engineering teams to continuously improve the customer experience using Kong products
- Manage customer escalations and performance management of the TSE team
- Work as a member / leader of special or ongoing projects that are important to the TSE team

What You'll Bring:

- 10+ years of experience in Technical Support, Customer Engineering, Solutions Engineering, SRE, SaaS, cloud infrastructure, or enterprise software.
- 3+ years managing technical teams, preferably teams supporting enterprise customers.
- Strong leadership skills with the ability to guide teams through periods of high growth
- Strong ability to multi-task and prioritize tasks in fast paced environment, real-time environment
- Strong understanding of enterprise technologies such as APIs, networking, cloud infrastructure, Kubernetes, containers, and distributed systems.
- Demonstrated experience handling high-severity customer escalations and production-impacting issues.
- Strong proficiency with tools commonly used in a business environment including Salesforce service cloud CRM, JIRA and ConfluenceStrong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
- Strong communication proficiency and skilled at offering both verbal and written feedback to agents
- Bachelor’s degree or relevant experience is highly preferred

Why Kong: Kong is building the connectivity layer for the AI and API-driven world. As organizations adopt cloud-native applications, microservices, APIs, and AI, the number of services that need to securely communicate with each other is growing rapidly. Kong helps organizations connect, secure, manage, and observe APIs, services, and AI traffic across their environments. From Kong Gateway and API Management to Konnect and Kong AI Gateway, our platform helps engineering teams manage the complexity of modern connectivity — whether workloads run across cloud, on-premises, or hybrid environments. Kong is trusted by organizations around the world to handle some of their most critical application traffic. Our technology sits at the intersection of APIs, networking, cloud infrastructure, and AI, giving our engineers the opportunity to work on infrastructure that directly impacts how modern software is built and operated. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

## #LI-PC1

About Kong: Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com).

## About Kong

## Company Overview
- **One-liner**: Kong provides a unified API and AI platform that connects, secures, and manages APIs, events, and AI agents for modern architectures.
- **Entity Type**: Private – Series E, post‑money valuation $2B (2023)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017 (company formalized; roots as Mashape go back to 2009)
- **Founders**: Augusto “Aghi” Marietti (CEO) and Marco Palladino (CTO)

## Core Business
- **Primary industry**: API management, AI connectivity, cloud infrastructure
- **Target customers**: B2B – enterprises, platform engineering teams, developers, and product managers building API‑driven or AI‑agent applications
- **Mission / Purpose**: To be the AI connectivity company – enabling organizations to connect, govern, and monetize APIs, events, and AI workloads at scale.

## Products & Services
- **[Kong Konnect](https://konghq.com/)**: Managed, unified API and AI platform covering the full lifecycle – design, test, publish, govern, monetize – across any cloud or environment. SaaS.
- **[Kong Gateway](https://konghq.com/)**: Open‑source (and enterprise) API gateway, the world’s most adopted, used for traffic management, security, and observability. Open‑source hybrid.
- **[Kong AI Gateway](https://konghq.com/)**: Extension for managing and securing AI traffic – token consumption, cost control, and agent governance. SaaS / add‑on.
- **[Kong Mesh](https://konghq.com/)**: Enterprise service mesh for Kubernetes and VMs (based on Kuma, donated to CNCF). Infrastructure.
- **[Insomnia](https://konghq.com/)**: API design and testing tool (acquired and integrated into the Kong ecosystem). Desktop / CLI.
- **[OpenMeter](https://konghq.com/)**: Usage‑based billing, entitlements, and invoicing for APIs, events, and AI (acquired 2025). SaaS.

## Market Standing
- **Valuation / Market Cap**: $2 billion (as of late 2023 Series E round) – not publicly traded.
- **Key Metric**: Surpassed **$100M ARR** in late 2023; processes **+1 trillion API/AI requests per day**; **600+ employees** in 25+ countries (LinkedIn reports 738 employees with +23.5% YoY growth).
- **Total Funding**: **$344.1M** across 6 rounds (including Series D $100M at $1.4B, and Series E $175M led by new investors).
- **Notable Investors / Partners**: Include large institutional investors; partners include cloud providers and enterprises such as United Airlines (cited as customer). Open‑source community with 182K+ community users.

## Competitive Advantages
- **Most adopted open‑source API gateway** – strong developer mindshare and large community.
- **Unified platform** covering the entire API lifecycle plus AI agent management, reducing fragmentation for enterprises.
- **High‑performance, low‑latency** – proven at hyper‑volume (+1T requests/day), 99.99% availability SLA.
- **Strategic acquisitions** (Kuma, Insomnia, OpenMeter) that plug gaps in service mesh, developer tooling, and usage‑based billing.
- **Strong enterprise DNA** – trusted by global brands for mission‑critical applications.

## Strategic Focus
- **AI connectivity** – building the layer to manage LLM traffic, agent security, token cost, and real‑time data streams.
- **Monetization** – enabling customers to monetize APIs and AI consumption (chargeback, entitlements, pricing).
- **Developer productivity** – accelerating onboarding and reducing costs (claims 15% faster development, 57% operational cost reduction).
- **Global scale** – growing remote workforce and entering new geographic markets (e.g., Italy, ANZ roles posted).

## Why Work Here
- **Remote‑first culture** – 600+ employees across 25+ countries; strong emphasis on global collaboration.
- **Perks & benefits** (from [careers page](https://konghq.com/company/careers)):
  - Stock options for most employees
  - 4‑week paid sabbatical every 5 years
  - Flexible time off
  - Home office stipend
  - Regular “unplug days” (company‑wide long weekends)
  - Virtual events (Donut chats, trivia, fitness challenges)
- **Engineering culture** – values “owners, explorers, real, unstoppable” and encourages individual innovation. Focus on shipping fast and high trust.
- **Growth trajectory** – company is scaling (+23.5% headcount YoY) and is a unicorn with clear product‑market fit in a hot market (AI + API management).
- **Open roles** – 93 open positions across engineering, sales, solutions, customer success, and marketing.

## Sources
1. [konghq.com](https://konghq.com/)
2. [konghq.com/company/careers](https://konghq.com/company/careers)
3. [konghq.com/company/about-us](https://konghq.com/company/about-us)
4. [linkedin.com/company/konghq](https://www.linkedin.com/company/konghq)
5. [jobs.ashbyhq.com/kong](https://jobs.ashbyhq.com/kong)

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